Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI had this storage unit for over a year and, after reviewing my payments, I spent over £6,000. This was based purely on the size of the unit and what I needed it for at the time.
Coming towards the end of the year, when I needed access to my belongings, I felt my hand was forced by Chris, which resulted in me having to pay nearly £1,000 just to resolve the situation.
Management do not seem to take individual circumstances into consideration. The focus appears to be on collecting payments only, with no real support in place for customers who are struggling. While emptying my unit, I noticed several other units that were also behind on payments, yet staff were quick to cut bolts and take photos.
That said, the remaining staff, Poppy and two other members (whose names I didn’t catch), were genuinely helpful and did what they could to assist.
I did my best to explain my situation clearly, but to Chris and his team, who ultimately give the final approval, it was deemed “not good enough.”
Would I recommend this place? Yes and no. Yes, if you urgently need storage. No, based on the attitude and approach of certain staff members.
I’m relieved to have moved on now. After doing further research, I’ve found several other storage facilities in the area offering similar services for a fraction of the cost.
Robert · 14 January 2026
Agent replied · 14 April 2026
Hi Robert
Thank you for leaving a review.
We take all feedback very seriously.
We are sorry to hear that you feel you received a poor service. Having spoken with the store, we understand that the team worked to support you where possible and followed the correct procedures throughout.
We recognise that individual circumstances can be challenging and we aim to handle these situations with care and professionalism. We are pleased to hear that Poppy and the rest of the team were helpful during your time with us.
If you would like to provide further details please contact us on: www.bigyellow.co.uk/contact-us/
The Big Yellow Team
★★★★★ 5/5
GoogleI have been with Big Yellow Bow for 9 years. Impeccable service, and the staff is wonderful. Poppy went out of her way to make sure I was given proper assistance. Choose these guys if you need storage in the area.
Antonio · 31 March 2026
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleI had a very smooth transition/onboarding. Adam was a massive help and really made the whole process easier. Was good at explaining everything I needed to know clearly too. Give this man a raise! Overall great service.
Jamal · 14 February 2026
Agent replied · 14 April 2026
We are delighted to read your review Jamal. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleI’ve been using different storage facilities across London for years, and I can tell for sure the Big Yellow Bow is best storage facility in London. Perfect location, lovely staff, Lucia is always very helpful. Strongly recommend
Mykhailo · 14 January 2026
Agent replied · 14 April 2026
We are so happy to hear you are happy Mykhailo. Thanks for sharing your experience.
★★★★★ 5/5
GoogleReally helpful. Had a bit of a situation as my friend (whose name it was in) wasn’t with me when first getting access to the unit. Henry was able to sort out our mess and get the unit set up for my use! Great help with a dash of good humour. Really appreciate the help
Nikela · 14 July 2025
Agent replied · 14 April 2026
Thanks for the feedback, Nikela! See you again soon.
★★★★★ 5/5
GoogleAmazing customer service! Henry has been super helpful troughout the whole process. Smooth check in. He showed me the room, helped me with the inventory and explaned me everything clearly.
Luca · 14 February 2026
Agent replied · 14 April 2026
On behalf of your local store team, thank you Luca for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleReena was most helpful in showing us various storage units and explaining everything to my friend who will need storage space shortly.
Timothy · 14 March 2026
Agent replied · 14 April 2026
Thank you so much Timothy. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 1/5
GoogleI use their service twice, for many months while living abroad, the same issues arised each time.
1. They overestimate the value of your belongings to increase insurance policy
2. Each time they increase the price of the storage after two months by at least 15%.
3. While a monthly rolling basis payment should happen each X of the month, it gets advanced by several days each time.
4. Debit on different currency does not work with their system, so you will get penalties each time.
Inès · 14 December 2025
Agent replied · 28 December 2025
Sorry, Inès. Sounds like we didn't do a great job. If you have any feedback you'd like to share, call us on 020 8980 0345. We're keen to improve our customer experience.
★★★★★ 5/5
GoogleNice Self Storage! Safe and Clean! Henry is very nice and very patient. He also offered me a discount. The most important thing is that I forgot to bring my guitar, and he helped me bring it over. Thank you, Henry!
Sherry · 14 September 2025
Agent replied · 14 April 2026
Hello Sherry. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
★★★★★ 5/5
GoogleFirst class service. Chris was especially helpful and friendly during the setup of our new unit. Many thanks!
Richard · 31 March 2026
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleReena has been incredibly helpful during a very stressful and chaotic time!! Very grateful 😊 …
Vicky · 9 April 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleSmooth from start to finish. James was very helpful on checkout and the team were friendly and approachable whenever required. Wouldn't hesitate to recommend or use storage at Big Yellow again myself, thanks!
Chris · 14 November 2025
Agent replied · 14 April 2026
Thank you so much Chris. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 5/5
GoogleReally good service, Adam is really really patient. I hope he gets a promotion and a pay raise 🤣 …
Lin · 14 February 2026
Agent replied · 14 April 2026
We are so happy to hear you are happy Lin. Thanks for sharing your experience.
★★★★★ 5/5
GoogleBeen using this place for years. Staff are nice, good prices, super flexible. Shout out to Reena for helping me today, great service and good chat.
Owen · 21 December 2025
Agent replied · 28 December 2025
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleHenry was legend - absolute quality service. Made the experience a whole lot easier!
Courteney · 31 March 2026
Agent replied · 14 April 2026
Hi Courteney. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleHenry made the whole process of signing up smooth and easy! Thank you so much
Jeffrey · 14 March 2026
Agent replied · 14 April 2026
Hi Jeffrey. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleChris and the team are a pleasure to work with. I’ve been using Big Yellow for many years and they are great
Ben · 14 January 2026
Agent replied · 14 April 2026
Hello Ben. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
★★★★★ 5/5
GoogleReena is the best! So friendly easy to talk to, made everything very simple
Josie · 14 March 2026
Agent replied · 14 April 2026
Hello Josie. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
★★★★★ 5/5
GoogleReena was amazing! thank you for all of your help xxx
Ellie · 14 March 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleReena was helpful with setting up our account. Thanks!
Wheelcake · 14 March 2026
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleHenry was very helpful and got me signed up quickly and efficiently. Will be return customer
Lee · 14 January 2026
Agent replied · 14 April 2026
Thanks so much for the review Lee. We are over the moon you had such a great experience with us.
★★★★★ 5/5
GoogleReena was fantastic, really helpful and great storage
Lottie · 14 March 2026
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleReena was super helpful and guided me through the process beautifully
Fabio · 14 February 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleReena was amazing!!! Very helpful
Bauti · 14 March 2026
Agent replied · 14 April 2026
Thanks so much for the review Bauti. We are over the moon you had such a great experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
