Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a really pleasant experience here. From the moment I arrived, the staff were very welcoming and even offered me a drink, which made me feel comfortable straight away.
They took the time to show me around the storage space, explained clearly how everything works, and guided me through how to organise my items. I really appreciated how patient and thorough they were in going through the details and terms, everything felt transparent and easy to understand.
A special thank you to Gemma, she was absolutely lovely and made the whole experience even more enjoyable. The whole team was friendly, professional, and genuinely helpful.
Overall, what could have been a stressful process felt smooth and well taken care of. Highly recommend!
Min · 11 April 2026
Agent replied · 16 April 2026
Thanks so much for the review Min. We are over the moon you had such a great experience with us.
★★★★★ 5/5
GoogleReally good experience at Big Yellow Storage Wapping. Deji and Raphael were super helpful and made the whole booking process easy from start to finish. The storage unit was clean, tidy, and exactly what I needed. …
Аnna · 15 February 2026
Agent replied · 26 January 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleGemma and Maz were really helpful when it came to setting everything up here at Big Yellow. Overall would recommend 100%
Hamdhan · 11 April 2026
Agent replied · 16 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleDeji was wonderful, really went extra mile to help us. Very good storage facilities. You got the long term customer because of your great customer service.
Carrot · 16 December 2025
Agent replied · 15 January 2026
On behalf of your local store team, thank you Carrot for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleDeji was extremely helpful with every concern I had. Very good storage and customer service.
William · 15 March 2026
Agent replied · 16 April 2026
Hello William. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
★★★★★ 5/5
GoogleDeji was amazing and available to help me with my boxes! Highly appreciated. Excellent service!
Jacklyne · 15 March 2026
Agent replied · 16 April 2026
On behalf of your local store team, thank you Jacklyne for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleTiarn has been very polite, helpful and supportive! Our overall experience has been smoother than expected. 100% recommended for service and support.
Tushar · 16 December 2025
Agent replied · 15 January 2026
We are so happy to hear you are happy Tushar. Thanks for sharing your experience.
★★★★★ 5/5
GoogleThank you so much Deji!
Laura · 14 April 2026
Agent replied · 16 April 2026
On behalf of your local store team, thank you Laura for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleGreat service, Gemma was really helpful
Anouk · 25 March 2026
Agent replied · 16 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleDeji was very helpful
Thanks
Sufian · 15 March 2026
Agent replied · 16 April 2026
Thank you so much Sufian. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 5/5
GoogleTiarn was very helpful and kind - very good service and made everything very easy
Alfie · 16 December 2025
Agent replied · 15 January 2026
Thank you so much Alfie. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 5/5
GoogleThe staff are very friendly and approachable and provide an informative and efficient service. In particular Tiarn and Sheree were very helpful in reserving a unit. Sheree was very friendly and efficient, and I can speak in more depth about Tiarn because he served me in depth on both occasions. Tiarn was very helpful in identifying my storage needs and making sure that everything was set up accordingly when identifying and then reserving the best unit, and then guiding the process of check-in. Would recommend this branch.
Patrick · 3 December 2024
★★★★★ 5/5
GoogleTiarn was super helpful, everything was great
Lydia · 16 December 2025
Agent replied · 15 January 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleGreat and quick service!! Tiarn was absolutely lovely when helping me through the process.
Anna · 3 September 2025
Agent replied · 10 September 2025
Cheers for the feedback Anna. See you soon.
★★★★★ 5/5
GoogleI arrived to the UK last night from Australia and needed a place to store everything while I find a place to live. Big yellow storage was by far the most affordable and secure. Big shout out to Tiarn who is amazing and helped walk me through the processes and went through the contract and insurance pricing while providing great customer service. Tiarn is an absolute legend!!
Ruben · 16 December 2024
★★★★★ 5/5
GoogleDeji was fantastic, wonderful customer service and so friendly to deal with.
Natasha · 3 September 2025
Agent replied · 10 September 2025
Hello Natasha. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
★★★★★ 5/5
GoogleThe service was good, Tiam was really helpful
Thalia · 3 September 2025
Agent replied · 10 September 2025
Hey Thalia. Thanks for sending that review over. We always welcome feedback. Have a great day.
★★★★★ 5/5
GoogleDeli had been really helpful when I came to downsize my storage space, he was so kind to help me to move stuff and sort out the paper work. Much appreciated for everything he had done today.
Catherine · 15 February 2026
Agent replied · 16 April 2026
We are so happy to hear you are happy Catherine. Thanks for sharing your experience.
★★★★★ 5/5
GoogleIncredibly patient, understanding and smooth customer service. He even stayed a couple of minutes after it closed to help us out, truly went above and beyond with every customer I saw. Would really recommend this place if your looking for local storage in London.
Tom · 16 December 2025
Agent replied · 15 January 2026
Hi Tom. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleJOE WAS A SUPERSTAR! Incredible!
Friendly and kind Service!
I had to find a storage unit very last minute!
An order of 75Carton/Brown boxes arrived on the day and had nowhere to put them. Arrived at 11AM flustered and confused but Joe was there to help me through the signing up / payment process was very efficient.
Did not have any one to help me load the boxes in to the lift as the driver left me with the 5-6crete of boxes. But Joe kindly offered to help me when he did not need to.
Thank you
S.INDZZZ · 11 June 2023
★★★★★ 5/5
GoogleHad a great experience at Big Yellow Wapping with the two boys looking after me very well, especially Deji who was kind, polite and has a real enthusiasm in how he helps his clients - really appreciate all their help.
George · 27 April 2025
★★★★★ 5/5
GoogleGreat service, Tiarn was really helpful and made sure I had all the information I need.
Jannie · 3 December 2024
Agent replied · 10 December 2024
Hi, Jannie. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
GoogleI used the big yellow wapping centre to store my luggage, and the staff was so kind and the service was so convenient. I definitely think that this service is doing really well in terms of the luggage safety and want to give a special thank to Maz who helped me with the luggage. It was so lovely service.
Nayoung · 6 June 2024
★★★★★ 5/5
GoogleVery professional service, convenient and efficient. The whole process was smooth and easy. Highly recommended!
Vita · 9 April 2026
Agent replied · 16 April 2026
We are delighted to read your review Vita. We don’t take positive feedback for granted, so huge thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
