5/5
GoogleClean storage, quick service. Deji, very courteous to deal with.
Agent replied · 16 April 2026
We are so happy to hear you are happy James. Thanks for sharing your experience.
Trusted Agent profile · London
Big Yellow Self Storage Co Ltd London reviews
★★★★★
313 reviews across 1 platform
100 The Highway, London, E1W 2BX
Big Yellow Self Storage Co Ltd's office in London, at 100 The Highway, is rated 4.8 out of 5 across 313 reviews on 1 platform, including 313 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAbsolutely amazing service by Deji If I have another son I will name him Deji …
Agent replied · 16 April 2026
Thanks so much for the review Adrian. We are over the moon you had such a great experience with us.
4/5
GoogleHave had a good experience with Big Yellow except for a flood which happened a few months ago and resulted in many of our items getting soiled. The day it happened, we felt the staff on shift were undertrained as they didn't even apologise or offer us ways to get the water cleaned up but, the following day, the new staff member was very apologetic and made sure we came to a solution quickly. The insurance claim went smoothly so no complaints there - just make sure to keep your storage list updated with them. This event as well as the occasional unclear rate increases are why I give it 4 stars instead of 5. Outside of that though, the staff are usually very responsive, kind and helpful so can recommend.
5/5
GoogleTiarn was very straith forward and knowledgeable was very warm and friendly guy explained me all things in detail because I was rushing he made the process faster and didn't skip anything highly recommended
5/5
GoogleServed by Tiarn - super speedy, informative - great service. Would recommend this branch
Agent replied · 15 January 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleGreat service from Deji
Agent replied · 16 April 2026
Hi Rebecca. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleTiarn was absolutely lovely! He was patient and helped me set up my storage account. He is very knowledgable and could answer all my questions. I would definitely come back and I recommend his service.
5/5
GoogleTiarn is super nice. Clams down all my move-out stress and makes things smooth and easy. I use Big Yellow every year, and will definitely recommend this site to all my friends who needs to move out.
5/5
GoogleReally pleased with the service here, Tiarn was really helpful with assisting with my queries and even helped me with moving some of my packages into my storage unit! Highly recommended ☺️
1/5
GoogleGot a couple of quotes just to take a look. The 2 month price was good but the fact it doubled after that was shocking. Around an hour after I received the quotes, a clerk from the store phoned me. The man spoke about a thousand words a second and I could barely keep up with him. When I told him the reason I wasn't buying a space was because I couldn't afford it, he promptly put the phone down on me. Love that.
5/5
Google10/10 service from Tiarn and Deji - extremely helpful in arranging our moving process and making everything run smoothly from start to finish!
Agent replied · 10 September 2025
Hey George. Cheers for the nice feedback. See you again soon.
5/5
GoogleWas served by Deji Excellent customer service very friendly and helpful
Agent replied · 15 January 2026
We are delighted to read your review Robert. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleThis service was very good, The salesman Tiarn was very nice and did paperwork very fast and helped me get my things in the unit , will definitely recommend to friends and familyy
5/5
GoogleVery pleasant experience overall. Ask for Tiarn when you are here!
Agent replied · 15 January 2026
Hello Sarah. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat service from Maz and the team, if you need any storage with a great service with full support in moving in and out of the units then choose big yellow self storage. Will recommended based on the team alone
5/5
GoogleHad such a pleasant experience at big yellow Wapping , Tiarn was very patient and explained the process with detail, will come again when I need space !!
5/5
GoogleThank you for the good service. I was very happy with Naïf. He was vey instructive about everything and he was referred by some many times f your customers. Thank you so much for all your help. All of the I information you gave me was very helpful and productive. You were a great help with my choosing the right storage for my business. Amine
5/5
GoogleExcellent Service and Support from Big Yellow Storage and Tiran I recently used Big Yellow Storage and was incredibly impressed by the overall experience. From start to finish, the process was smooth and hassle-free, and the customer service I received was exceptional. A special mention goes to Tiran, who went above and beyond to ensure I had everything I needed. The storage facility itself was clean, secure, and easily accessible, which gave me peace of mind. I also appreciated the flexibility in terms of access and the range of storage sizes available. I highly recommend Big Yellow Storage, and if you’re fortunate enough to deal with Tiran, you’ll be in great hands!
5/5
GoogleNice, modern, clean, tidy, very secure storage. I couldn't be happier. Right from the reservation through to move-in, the whole process was just spotless, easy and absolutely pleasant, which is wholly thanks to Joe. What an utter professional in all the aspects he is, as well as just a kind man. Thanks, Joe.
5/5
GoogleTiarn is so amazing!!! He helped us a lot and we truly appreciate it . It is a trust worthy place to store your packages. Thanks a lot ! Man
5/5
GoogleGreat place to store. Accessible location with friendly, knowledgeable and helpful staff - especially Tiarn. Big shout out to him. We’ll definitely come back.
5/5
GoogleGood access, helpful staff, secure unit and easy to drive to. Found this unit really helpful and closing the account with Tiarn was very straightforward!
5/5
GoogleVery happy with the service I’m getting at Big Yellow Storage Wapping. Naif has been very helpful and friendly to make our move easy and smooth. Thanks!
5/5
GoogleDeji and tiran have been lovely and great help Cheers to them Good place to keep stuff
Agent replied · 10 September 2025
Hiya Ritvik. We appreciate the kind words. See you again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Big Yellow Self Storage Co Ltd London
How many reviews does Big Yellow Self Storage Co Ltd London have?
Big Yellow Self Storage Co Ltd's London office has 313 reviews across 1 platform: 313 on Google.
What is Big Yellow Self Storage Co Ltd London's rating?
Big Yellow Self Storage Co Ltd London is rated 4.8 out of 5 across all 313 reviews, and 4.8 out of 5 on Google from 313 reviews.
Where is Big Yellow Self Storage Co Ltd's London office?
Big Yellow Self Storage Co Ltd London, 100 The Highway, London, E1W 2BX.
