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Big Yellow Self Storage Co Ltd estate agents in London, Brighton, Croydon and 11 more

4.7

★★★★★ Excellent

5,775 reviews across 15 offices and 3 platforms

Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Brighton, Croydon, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,775 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

5,772

Reviews on Google

All 15 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

All 15 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 15 offices

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Our offices

Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 5,770 reviews on Google only. Show every review

5/5

Google

Super easy to deal with and an excellent facility which I have used multiple times. Neil was very helpful in getting me checked in and offering advice for the type of unit.

Haley · 16 October 2026 · Big Yellow Self Storage Co Ltd Cardiff

5/5

Google

Lovely service from Jackie so professional and helpful. Explained everything nice and smooth process. Thanks

Omer · 14 October 2026 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 17 October 2026

We are so happy to hear you are happy Omer. Thanks for sharing your experience.

5/5

Google

Lyndsay was very helpful and kind!

Luca · 14 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 17 October 2026

Hi Luca. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Gill was great, friendly and sorted our storage quickly and efficiently.

Colin · 13 October 2026 · Big Yellow Self Storage Co Ltd Edinburgh

Agent replied · 17 October 2026

Hello Colin. Your kind words don’t go unnoticed and we look forward to seeing you again soon.

5/5

Google

I have had a good experience with their warm customer service and prompt responses to my queries

Um · 13 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 17 October 2026

Thanks for such a thoughtful review. Hearing from happy customers makes our day.

5/5

Google

Really kind to students, really big storage spaces, smart technology n easy to use

Rosie · 11 October 2026 · Big Yellow Self Storage Co Ltd Colchester

Agent replied · 13 October 2026

Thanks for such a thoughtful review. Hearing from happy customers makes our day.

5/5

Google

I believe her name was Ellie, and from the moment I walked into reception, I received such a warm welcome that I felt like a celebrity! 😂 All jokes aside, I was genuinely impressed with the service I received. Ellie was friendly, welcoming, and made the whole experience a pleasure. I left feeling happy and well looked after. I honestly couldn’t have asked for anything more. Excellent customer service, thank you, Ellie, and Big Yellow Storage! ⭐⭐⭐⭐⭐

Carey · 10 October 2026 · Big Yellow Self Storage Co Ltd Bromley

5/5

Google

Great team in the Big Yellow Chester. Kasia and the team were great from start to finish. Also a Very tidy store.

Steve · 10 October 2026 · Big Yellow Self Storage Co Ltd Chester

Agent replied · 11 October 2026

We are so happy to hear you are happy Steve. Thanks for sharing your experience.

5/5

Google

Great service, Lyndsay was very friendly and helpful. Would recommend.

David · 10 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Thank you so much David. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

Thank you to Lyndsay for her wonderful and prompt service when I was zooming through the day to get all my storage done, fantastic service.

TooTwenty · 10 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

On behalf of your local store team, thank you Tootwenty for leaving such a positive review about your experience.

5/5

Google

Jill from customer service was very kind and helpful during our first meeting. The office and hallways are fantastically clean and tidy, and the introductory discount rates are also favorable. I can highly recommend this company to anyone.

Gabe · 10 October 2026 · Big Yellow Self Storage Co Ltd Edinburgh

Agent replied · 17 October 2026

On behalf of your local store team, thank you Gabe for leaving such a positive review about your experience.

5/5

Google

Tracey!! Wednesday 7th October 2026. She called me after I requested a quote. She was friendly, very knowledgable and provided me with options and went above and beyond. I told her I had a lot of different companies contacting me, and to consider. She helped me with my thinking, broke down costs I should keep in mind, etc. It really helped me understand where my money would be going. I am extremely thankful that Tracey called me and I look forward to getting a unit sorted!! Thank you Tracey for being very professional and also putting my mind at ease. Legend!

Sangybr · 10 October 2026 · Big Yellow Self Storage Co Ltd Edinburgh

Agent replied · 17 October 2026

Thank you so much Sangybr. We’re genuinely grateful you have taken the time to leave such a positive comment.

5/5

Google

Friendly staff, clean storage, straightforward check-in process.

Levente · 10 October 2026 · Big Yellow Self Storage Co Ltd Poole

Agent replied · 13 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Rating only, no written review.

Steve · 10 October 2026 · Big Yellow Self Storage Co Ltd Chelmsford

Agent replied · 13 October 2026

We appreciate the feedback, Steve. We're happy to hear you had a good experience. See you soon.

5/5

Google

Jackie was very friendly, efficient and thorough.

A · 9 October 2026 · Big Yellow Self Storage Co Ltd Beckenham

Agent replied · 11 October 2026

Thanks so much for the review A. We are over the moon you had such a great experience with us.

5/5

Google

Lyndsay helped me so much with the moving, went in detail with everything while I was moving and gave me the perfect guidance.

Rapping · 9 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.

5/5

Google

Very positive experience and super easy. Was looked after and shown around by Lindsay who is super warm and friendly. She had us laughing the whole way! Really recommend

Vicki · 9 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

We are so happy to hear you are happy Vicki. Thanks for sharing your experience.

5/5

Google

Best in the business! Lyndsay has the best vibes :)

Santiago · 9 October 2026 · Big Yellow Self Storage Co Ltd London (400 Wick Lane)

Agent replied · 11 October 2026

Thanks so much for the review Santiago. We are over the moon you had such a great experience with us.

5/5

Google

Michelle was incredibly helpful. Explained all the details of storage clearly and made the process very simple for two oldies.

Giulia · 9 October 2026 · Big Yellow Self Storage Co Ltd Poole

Agent replied · 13 October 2026

Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.

5/5

Google

Having storage so close by was a real convenience. All the staff are super nice and very helpful. Big, big thanks to Kelsey & Sandra. Your special efforts today made a hard day a little easier! Many thanks.

Vanessa · 9 October 2026 · Big Yellow Self Storage Co Ltd Hove

Agent replied · 13 October 2026

Hi Vanessa. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.

5/5

Google

Smooth check-in. Clean storage units. Friendly, helpful staff.

Kenneth · 9 October 2026 · Big Yellow Self Storage Co Ltd Chelmsford

Agent replied · 13 October 2026

Thank you so much Kenneth. We’re genuinely grateful you have taken the time to leave such a positive comment.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Big Yellow Self Storage Co Ltd

Which Big Yellow Self Storage Co Ltd office has the most reviews?

London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Brighton with 531.

Where are the Big Yellow Self Storage Co Ltd offices?

The 15 Big Yellow Self Storage Co Ltd offices, by town:

  • Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
  • Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
  • Bromley: 12 Farwig Lane, Bromley, BR1 3RB
  • Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
  • Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
  • Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
  • Chester: The Printworks, Sealand Road, Chester, CH1 4RN
  • Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
  • Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
  • Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
  • Enfield: 1 Progress Way, Enfield, EN1 1FT
  • Hove: 270A Old Shoreham Road, Hove, BN3 7EG
  • London (100 The Highway): 100 The Highway, London, E1W 2BX
  • London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
  • Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB

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