Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had an excellent experience with The Big Yellow Self Storage and would highly recommend them to anyone in need of storage solutions. The customer service was outstanding from start to finish, with Jacky and Andy going above and beyond to help. They were friendly, professional, and incredibly knowledgeable, making the whole process smooth and stress-free.
Nothing was too much trouble for them, and their helpful attitude really stood out. It’s rare to come across such genuine, attentive service these days. Thanks to Jacky and Andy, what could have been a stressful experience was made simple and straightforward.
I wouldn’t hesitate to recommend The Big Yellow Self Storage to everyone, truly a first-class service!
John · 31 March 2026
Agent replied · 14 April 2026
We are so happy to hear you are happy John. Thanks for sharing your experience.
★★★★★ 5/5
GoogleJackey was amazing. Me and my partner was in the middle of moving and the check in experience with Jackey was the perfect start to a long day. She made us coffee and explained everything in detail. She went above and beyond to make the process smooth for us. Customer service can’t get any better than this. Thank you Jackey!
Muhammad · 7 April 2026
Agent replied · 14 April 2026
We are delighted to read your review Muhammad. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleKaren is an amazing person and made my experience far better than I could have ever imagined. Her hospitality is beyond words! She asked me if I wanted coffee, and I didn’t know she would make it by herself for me! This is literally the service you can only imagine in dreams. The storage was clean, safe and well maintained. Truly happy to have met such a kind and helpful person!
Rahul · 14 December 2025
Agent replied · 14 April 2026
Thank you so much Rahul. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 5/5
GoogleI've known Gemma at Big Yellow Storage in Beckenham for about a year now, and she’s honestly one of the most helpful and personable people I’ve come across. She’s always smiling, literally every time I see her, and goes above and beyond to help customers. Super informative, friendly, and just a pleasure to deal with. Makes the whole storage experience way easier! Thanks Gemma x
Tsigereda · 14 October 2025
Agent replied · 14 April 2026
Hey Tsigereda. Thanks for sending that review over. We always welcome feedback. Have a great day.
★★★★★ 5/5
GoogleJackie and the team are amazing, I've visited many times before finally moving in and each and every time the service has been fantastic, can't fault anything.
Sally · 7 April 2026
Agent replied · 14 April 2026
Hi Sally. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleDefinitely worth it as the customer service from Karen is excellent, very friendly, knowledgable and shows care to customers, the price for storage is really good too
Nicole · 24 March 2026
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleAndy was very helpful and friendly at the initial sign up. Like the use of the storeID app for access to the building and my unit
Matthew · 31 March 2026
Agent replied · 14 April 2026
On behalf of your local store team, thank you Matthew for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleGemma and Karen were absolutely fantastic! I had a last-minute request, and they were incredibly helpful and flexible throughout the process. They took the time to clearly explain everything to me, which really put me at ease. I truly appreciated their professionalism and kindness, thank you both for going above and beyond!
Ife · 14 July 2025
Agent replied · 14 April 2026
Hey Ife. Cheers for the nice feedback. See you again soon.
★★★★★ 5/5
GoogleI can not saying how brilliant Andy was
So helpfullyat this stress full time and helped me so much
Mandy · 10 April 2026
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleSuper happy with this storage place! The unit is really clean, easy to get to, and I know my belongings are safe. The staff are super nice especially Gemma who was fantastic and made the whole process simple. Definitely recommend!
Shayshay_roblox · 14 September 2025
Agent replied · 14 April 2026
Hey Shayshay_roblox. Cheers for the nice feedback. See you again soon.
★★★★★ 5/5
GoogleVery professional, friendly, and engaging staff making the process of sorting a storage unit a pleasure. Facility is clean, appears well maintained and secure, with plenty of parking. Does exactly what you want from a storage facility, and makes it easy - why go anywhere else?
Ian · 14 June 2025
Agent replied · 14 April 2026
Hello Ian. Thanks for the feedback. The team will be happy to read this.
★★★★★ 5/5
GoogleJackie was amazing with check in, very helpful and the service was 10/10, no complaints at all
Stefan · 14 March 2026
Agent replied · 14 April 2026
On behalf of your local store team, thank you Stefan for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleKaren & Gemma were very informative, friendly & made sure we were familiar with the workings of the storage facilities
Kenan · 24 January 2026
Agent replied · 26 January 2026
On behalf of your local store team, thank you Kenan for leaving such a positive review about your experience.
★★★★★ 5/5
GoogleKaren was great. helpful patient and reassuring. 5 star secure service
Nadia · 7 April 2026
Agent replied · 14 April 2026
Hello Nadia. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
★★★★★ 5/5
GoogleHad a really good experience here today! Andy was super friendly and helpful in getting our storage room set up :)
Jamie · 12 January 2026
Agent replied · 26 January 2026
We are so happy to hear you are happy Jamie. Thanks for sharing your experience.
★★★★★ 5/5
GoogleAndy was super helpful and really made checkin easy!!
Stuart · 9 April 2026
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleGemma and Andy made this a stress free experience, from booking to a smooth and efficient check-in on the day. Thank you both and will be recommending to others.
Lucy · 14 October 2025
Agent replied · 14 April 2026
Thanks for the review, Lucy. Have a great day.
★★★★★ 5/5
GoogleFast and efficient service - Jacky was very friendly and helpful
Mike · 14 March 2026
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleGreat service all the way to check in - my first visit with Andy was very efficient and friendly
Julie · 27 December 2025
Agent replied · 26 January 2026
We are delighted to read your review Julie. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleGreat experience at Beckenham Big Yellow. Andy was very helpful and made everything easy. All the staff are friendly, professional, and always ready to help. Highly recommend!
Ramesh · 14 September 2025
Agent replied · 14 April 2026
Hiya Ramesh. We appreciate the kind words. See you again soon.
★★★★★ 5/5
GoogleGemma made the check-in experience really easy. She was super helpful and friendly! Feels like a secure storage location.
Tiago · 14 November 2025
Agent replied · 14 April 2026
Thanks so much for the review Tiago. We are over the moon you had such a great experience with us.
★★★★★ 5/5
GoogleFantastic Experience with Yellow Storage - both Karen and Gemma were helpful and made whole process really easy. I had no idea what to expect. Really happy thank you
Mairead · 14 June 2025
Agent replied · 14 April 2026
Hello Mairead. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
★★★★★ 5/5
GoogleKaren and Gemma were so helpful, answered all the questions I had and made the process so smooth! Thank you so much ladies!!
Alex · 14 August 2025
Agent replied · 14 April 2026
Thanks for the feedback, Alex! See you again soon.
★★★★★ 5/5
GoogleThe service at Big Yellow at Beckenham is incredible. I recently needed to move items into temporary storage pending a house move. My first contact was an adviser called Apple. She attentively listened to my requirements to ensure that I had the most appropriate unit. She calmly took all the strain away and gave the best advice compared with the other storage companies that I spoke with. Andy and Gemma are also really helpful and always able to assist. Combined with easy access to my belongings - what more could you ask for? Thanks again guys for taking the stress out of the move into storage!
Fay · 25 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
