5/5
GoogleGemma has been immensely helpful and personable when getting all set up with the unit. Made the daunting task of moving much simpler! Thank you!
Agent replied · 14 April 2026
Cheers for the feedback Andrew. See you soon.
Trusted Agent profile · Beckenham
Big Yellow Self Storage Co Ltd Beckenham reviews
★★★★★
334 reviews across 2 platforms
1 Croydon Road, Beckenham, BR3 4AA
Big Yellow Self Storage Co Ltd's office in Beckenham, at 1 Croydon Road, is rated 4.8 out of 5 across 334 reviews on two platforms, including 333 Google reviews rated 4.8.
Reviews
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat storage facility, I have been using for some time now. Staff are great, in particular Gemma is phenomenal, she goes above and beyond!!!
Agent replied · 14 April 2026
Hey S. Cheers for the nice feedback. See you again soon.
5/5
GoogleAndy, Gemma and Karen were super lovely! They were all incredibly friendly and helpful :)
Agent replied · 14 April 2026
Nice to hear from you Renae. Sounds like you had a great experience. Take care.
5/5
GoogleI recently used Yellow Self Storage in Beckenham, and I couldn't be happier with the experience. The customer service was absolutely top-notch. Andy and Karen were incredibly helpful, guiding me through the entire process and making sure I understood everything clearly. They also went out of their way to offer me the best deal available. The service was professional, friendly, and efficient from start to finish. I highly recommend Yellow Self Storage Beckenham, 10 out of 10!
5/5
GoogleStaff are really friendly and Karen went above and beyond making sure I got what would suit my needs. Would recommend.
Agent replied · 14 April 2026
Thanks for the feedback, Kit! See you again soon.
5/5
GoogleVery smooth check-in process! Andy was fantastic, very friendly and helpful.
Agent replied · 14 April 2026
Hello Toby. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleWonderful service from the team especially Andy.
Agent replied · 14 April 2026
We appreciate the feedback, Rob. Hope to see you again soon.
5/5
GoogleAndy and Karen have been super helpful. We originally went for a larger sized room but Andy actually recommended we choose a smaller one, so they genuinely care about providing a good service. Highly recommend.
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleThis was my first time using storage, i like to mention “karen” she did awesome in closing the account and made move out process very easy.. like to use storage again.
Agent replied · 14 April 2026
Thank you so much Sravan. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleKaren is really helpful and signed us up very quickly!
Agent replied · 14 April 2026
Hey Charlotte. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleGemma was really efficient and friendly - thank you!
Agent replied · 14 April 2026
Thanks for the review, Charlotte. Have a great day.
5/5
GoogleSlick and painless. Thanks Karen, Andy and Gemma.
Agent replied · 14 April 2026
Hey David. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleYesterday was my 1st time using storage and I must say it was a lot easier than I had imagined. Karen & Mike at the beckenham branch were both so accommodating. Mike went above and beyond to ensure I knew exactly what I was doing and how much I was paying. He made everything super clear and was exceptionally professional. The storage it’s self is pretty smooth going once you have all of the information and 100% worth the price.
5/5
GoogleDropped into the store today to check in remotely into the Birmingham store. As I was moving from London to Birmingham. Karen and Andy were very helpful and liased with the other store to get me checked in, and take my payment. Karen secured me out of hours access on the day so I could move all my stuff in. She also had already finished her shift and stayed overtime to help me out. Great customer service!!
5/5
GoogleJackie very knowledgeable very very knowledgeable of the company explained everything in detail Jackie and Big yellow Beckenham would definitely come back
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleReally helpful staff, always happy to give advice if needed. Easy to use, and plenty of space in the car park
Agent replied · 14 April 2026
We are so happy to hear you are happy Ellie. Thanks for sharing your experience.
5/5
GoogleI was exceptionally pleased with the service and care that Jacky provided. Especially with check in Thank you
Agent replied · 14 April 2026
Thanks so much for the review Cecelia. We are over the moon you had such a great experience with us.
5/5
GoogleKaren has quite possibly the kindest and most bubbly customer service! Thanks for helping me out !!
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
YellBig Yellow Superstars
Andy, Karen and Mike were all outstanding and helped me from day one of my enquiry, they done something that no over provider could do and that was making things easy, simple and stress free. The store is well maintained and very clean, there are trolleys that you can use and a large car park, the toilets are absolutely spotless too.
5/5
Googlejacky has been very helpful amazing customer service will definitely be staying with this facility
Agent replied · 14 April 2026
Hello Paris. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleSo organised, efficient and professional. This is the 2nd time I am using this service.
Agent replied · 14 April 2026
We are delighted to read your review Karen. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleExcellent service and customer experience. I put my things in storage for six weeks and the whole process was effortless and the staff so incredibly friendly and helpful. They went above and beyond on a stressful day of moving when I forgot to clean out my storage unit and cleaned it up for me and refunded my money without me asking. Special thank you to Deji who signed me in and Karen, Andy and Mike who signed me out.
5/5
GoogleAndy - Gemma, Amazing service! Made the sign up process super clear. Thank you.
Agent replied · 14 April 2026
Hello Joe. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleGreat customer service. Simple application process and really tailored to our needs.
Agent replied · 14 April 2026
We are delighted to read your review Ryan. We don’t take positive feedback for granted, so huge thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Big Yellow Self Storage Co Ltd Beckenham
How many reviews does Big Yellow Self Storage Co Ltd Beckenham have?
Big Yellow Self Storage Co Ltd's Beckenham office has 334 reviews across two platforms: 333 on Google, 1 on Yell.
What is Big Yellow Self Storage Co Ltd Beckenham's rating?
Big Yellow Self Storage Co Ltd Beckenham is rated 4.8 out of 5 across all 334 reviews, and 4.8 out of 5 on Google from 333 reviews.
Where is Big Yellow Self Storage Co Ltd's Beckenham office?
Big Yellow Self Storage Co Ltd Beckenham, 1 Croydon Road, Beckenham, BR3 4AA.
