Trusted Agent profile · Beckenham
★★★★★
392 reviews across 2 platforms
1 Croydon Road, Beckenham, BR3 4AA
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Beckenham, at 1 Croydon Road, is rated 4.8 out of 5 across 392 reviews on two platforms, including 391 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
5/5
GoogleThis was my first time using storage, i like to mention “karen” she did awesome in closing the account and made move out process very easy.. like to use storage again.
Thank you so much Sravan. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleKaren is really helpful and signed us up very quickly!
Hey Charlotte. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleVery professional and friendly service.
On behalf of your local store team, thank you Charles for leaving such a positive review about your experience.
5/5
GoogleKaren, Jackie and Andy saved my life with the air con and were so helpful!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleFantastic service from Karen!
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleManagement and staff are tremendous and so helpful and polite would recommend to people
Thanks so much for the review Bolo. We are over the moon you had such a great experience with us.
5/5
GoogleGemma was really efficient and friendly - thank you!
Thanks for the review, Charlotte. Have a great day.
5/5
GoogleGreat place to store, secure and easy access
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleSlick and painless. Thanks Karen, Andy and Gemma.
Hey David. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleAndy, Carol & Jackie are superb!
On behalf of your local store team, thank you Jordan for leaving such a positive review about your experience.
5/5
GoogleYesterday was my 1st time using storage and I must say it was a lot easier than I had imagined. Karen & Mike at the beckenham branch were both so accommodating. Mike went above and beyond to ensure I knew exactly what I was doing and how much I was paying. He made everything super clear and was exceptionally professional. The storage it’s self is pretty smooth going once you have all of the information and 100% worth the price.
5/5
GoogleDownsized our storage today (we’ve had storage with these guys nearly a year already!) with Andy, he was really great, super helpful and we made the move easily and smoothly. Thank you!
5/5
GoogleThe staff, Karen, Andy, Jacky are always extremely courteous and professional. Nothing is too much trouble for them. They are a credit to their company. Always a pleasure to visit the facility. Long may it continue.
5/5
GoogleJackie very knowledgeable very very knowledgeable of the company explained everything in detail Jackie and Big yellow Beckenham would definitely come back
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleReally helpful staff, always happy to give advice if needed. Easy to use, and plenty of space in the car park
We are so happy to hear you are happy Ellie. Thanks for sharing your experience.
5/5
GoogleI was exceptionally pleased with the service and care that Jacky provided. Especially with check in Thank you
Thanks so much for the review Cecelia. We are over the moon you had such a great experience with us.
5/5
GoogleKaren has quite possibly the kindest and most bubbly customer service! Thanks for helping me out !!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
YellBig Yellow Superstars
Andy, Karen and Mike were all outstanding and helped me from day one of my enquiry, they done something that no over provider could do and that was making things easy, simple and stress free. The store is well maintained and very clean, there are trolleys that you can use and a large car park, the toilets are absolutely spotless too.
5/5
GoogleKaren, Jacky and Andy are always happy to help, my company has a storage here for years and I would highly recommend the store and the staff
5/5
Googlejacky has been very helpful amazing customer service will definitely be staying with this facility
Hello Paris. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleSo organised, efficient and professional. This is the 2nd time I am using this service.
We are delighted to read your review Karen. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleExcellent service and customer experience. I put my things in storage for six weeks and the whole process was effortless and the staff so incredibly friendly and helpful. They went above and beyond on a stressful day of moving when I forgot to clean out my storage unit and cleaned it up for me and refunded my money without me asking. Special thank you to Deji who signed me in and Karen, Andy and Mike who signed me out.
5/5
GoogleThe two reception staff, were amazing helpful and so kind. Defently recommend using Big Yellow, one of the best storage, I have used. Brilliant, thank you!!
5/5
GoogleAndy - Gemma, Amazing service! Made the sign up process super clear. Thank you.
Hello Joe. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
