5/5
GoogleGreat customer service. Simple application process and really tailored to our needs.
Agent replied · 14 April 2026
We are delighted to read your review Ryan. We don’t take positive feedback for granted, so huge thanks.
Trusted Agent profile · Beckenham
Big Yellow Self Storage Co Ltd Beckenham reviews
★★★★★
392 reviews across 2 platforms
1 Croydon Road, Beckenham, BR3 4AA
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Beckenham, at 1 Croydon Road, is rated 4.8 out of 5 across 392 reviews on two platforms, including 391 Google reviews rated 4.8.
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Reviews
Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
Google5/5
GoogleI'd definitely recommend this place to anyone needing to use a storage facility. I had a number of different items that needed to put into storage and I wasn't sure which type of unit would be best for me. The service I received from Deji was second to none, he was extremely friendly, polite and professional. It's rare to find someone who genuinely cares about ensuring their customers get best value for money. Thank you Deji.
5/5
GoogleThe staff are friendly and patient , it’s my first time using a unit and I’ve had lots of questions which were all answered . Thanks to Gemma and the team.
5/5
GoogleThe staff at the Beckenham branch could not be more helpful. Thank you, Karen, Andy and Jacky.
5/5
GoogleBoth ladies made the process very simple and guided me all the way through. Great customer service! Well done!
Agent replied · 26 January 2026
Hi Francesca. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleAlways helpful and good customer service
Agent replied · 14 April 2026
We are so happy to hear you are happy Dan. Thanks for sharing your experience.
5/5
GoogleEasy service. Nice group at Beckenham.
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleVery helpful, friendly and efficient service, Karen & Gemma couldn’t have been nicer. Storage facility is great, clean, very well organised and very security conscious. I would highly recommend.
Agent replied · 14 April 2026
Hey Lisa. Cheers for the nice feedback. See you again soon.
5/5
GoogleIncredibly friendly, helpful and efficient. Clean facilities and equipment
Agent replied · 14 April 2026
Hi Scott. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleAbsolutely amazing. The team have been so supportive & helpful 😀 …
Agent replied · 14 April 2026
Thank you so much Dee. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleFound very helpful and clear and precise
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleVery good service from the team at Beckenham, they were helpful in deciding which size unit I needed for my items.
Agent replied · 14 April 2026
On behalf of your local store team, thank you Virginia for leaving such a positive review about your experience.
5/5
GoogleVery friendly staff, highly recommend.
Agent replied · 14 April 2026
Hi Darren. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleGemma @beckenham branch gave me excellent customer experience. On Tue 22/07/25 though she was the only one working, she went above and beyond be resolving a last minute complication.
Agent replied · 14 April 2026
Hiya I. We appreciate the kind words. See you again soon.
5/5
GoogleVery helpful staff, every step of the rental process was well explained. First class service
Agent replied · 26 January 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
4/5
GoogleFriendliest people I’ve come across in terms of costumer service. Super helpful and make everything so effortless
5/5
GoogleCheck in quick and simple. Staff are fab. Location and facilities are brilliant
Agent replied · 26 January 2026
Thanks so much for the review Diana. We are over the moon you had such a great experience with us.
5/5
GoogleThe staff are amazing
Agent replied · 14 April 2026
Thank you so much Fiona. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery happy from the moment I walked through the door, your staff are amazing. Thanks for your help and guidance
Agent replied · 14 April 2026
Hello Darren. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleReally friendly and really helpful. The process feels simple to use.
Agent replied · 26 January 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleAs a charity, Big Yellow Warehouse Beckenham have always been so supportive of us in the community. If it wasn't for their empathy and continuing partnership, we would struggle. Andy and his team are a great asset to Big Yellow. You can see by the views on here that they are outstanding at what they do.
5/5
GoogleGreat service. Especially Andy who assisted a lot during storage and was clear in communication
5/5
GoogleVery helpful staff, could not ask for more
Agent replied · 26 January 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleClear instruction and helpful customer service. Have used before and would use again.
Agent replied · 14 April 2026
We are so happy to hear you are happy David. Thanks for sharing your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Big Yellow Self Storage Co Ltd hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beckenham.
