Every review we hold for the Beckenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe service at Big Yellow at Beckenham is incredible. I recently needed to move items into temporary storage pending a house move. My first contact was an adviser called Apple. She attentively listened to my requirements to ensure that I had the most appropriate unit. She calmly took all the strain away and gave the best advice compared with the other storage companies that I spoke with. Andy and Gemma are also really helpful and always able to assist. Combined with easy access to my belongings - what more could you ask for? Thanks again guys for taking the stress out of the move into storage!
Fay · 25 September 2024
★★★★★ 5/5
GoogleLovely staff, very helpful and thoughtful about the experience of someone turning up half way through a move with all their possessions.
Dudley · 11 September 2026
Agent replied · 11 October 2026
Thanks so much for the review Dudley. We are over the moon you had such a great experience with us.
★★★★★ 5/5
GoogleGemma has been immensely helpful and personable when getting all set up with the unit. Made the daunting task of moving much simpler! Thank you!
Andrew · 14 July 2025
Agent replied · 14 April 2026
Cheers for the feedback Andrew. See you soon.
★★★★★ 5/5
GoogleJackie was amazing, thank you
Rhiannon · 11 September 2026
★★★★★ 5/5
GoogleJacky and Karen provided exceptional customer service at Big Yellow. They were friendly, professional, and extremely helpful throughout the entire process. Highly recommended!
They walked me through the entire process clearly, explaining all the details and answering every question with patience. Their friendly and professional approach made everything smooth and stress-free.
Marcia · 20 September 2026
★★★★★ 5/5
GoogleKaren was very professional and friendly , great service
Cris · 11 August 2026
★★★★★ 5/5
GoogleReally straight forward to arrange. The staff we nice to deal with. Decent cuppa too !
MG · 4 October 2026
Agent replied · 11 October 2026
We are delighted to read your review Mg. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleThe service miss Jackie provided was excellent i would highly recommend big yellow elmers end plus side a lovely c
up of coffee aswell
Lisa · 11 August 2026
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
★★★★★ 5/5
GoogleGreat storage facility, I have been using for some time now. Staff are great, in particular Gemma is phenomenal, she goes above and beyond!!!
S · 14 June 2025
Agent replied · 14 April 2026
Hey S. Cheers for the nice feedback. See you again soon.
★★★★★ 5/5
GoogleAndy, Gemma and Karen were super lovely! They were all incredibly friendly and helpful :)
Renae · 14 September 2025
Agent replied · 14 April 2026
Nice to hear from you Renae. Sounds like you had a great experience. Take care.
★★★★★ 5/5
GoogleKaren and Jackie at the Beckenham branch were super helpful and provided a brilliant service. Highly recommend.
Kate · 11 September 2026
Agent replied · 11 October 2026
Hi Kate. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleExtremely professional service from these guys. Recommended a great removal company as well so my move into and out of the store was completely stress free
Vinnie · 11 July 2026
Agent replied · 11 October 2026
We are so happy to hear you are happy Vinnie. Thanks for sharing your experience.
★★★★★ 4/5
GoogleNot the cheapest, hence 4 stars, but can’t fault the friendly and helpful staff, the secure access and good sized rooms.
Andy · 11 August 2026
Agent replied · 14 April 2026
Hi Andy. That was a really nice review. Thank you very much.
★★★★★ 5/5
GoogleJacky was amazing. So thorough!!!!
Graeme · 11 August 2026
★★★★★ 5/5
GoogleI recently used Yellow Self Storage in Beckenham, and I couldn't be happier with the experience. The customer service was absolutely top-notch. Andy and Karen were incredibly helpful, guiding me through the entire process and making sure I understood everything clearly. They also went out of their way to offer me the best deal available. The service was professional, friendly, and efficient from start to finish. I highly recommend Yellow Self Storage Beckenham, 10 out of 10!
Clarisa · 13 August 2024
★★★★★ 5/5
GoogleIt was a great and easy experience. I was attended to in a good manner by Karen Andy and jacky
Temiloluwa · 11 August 2026
Agent replied · 11 October 2026
Hi Temiloluwa. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
★★★★★ 5/5
GoogleStaff are really friendly and Karen went above and beyond making sure I got what would suit my needs. Would recommend.
Kit · 14 June 2025
Agent replied · 14 April 2026
Thanks for the feedback, Kit! See you again soon.
★★★★★ 5/5
GoogleVery smooth check-in process! Andy was fantastic, very friendly and helpful.
Toby · 14 September 2025
Agent replied · 14 April 2026
Hello Toby. Thanks for the feedback. The team will be happy to read this.
★★★★★ 5/5
Googleit was my first time and I’ve got good experience
Marie · 4 October 2026
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
★★★★★ 5/5
GoogleWonderful service from the team especially Andy.
Rob · 14 October 2025
Agent replied · 14 April 2026
We appreciate the feedback, Rob. Hope to see you again soon.
★★★★★ 5/5
GoogleBig thanks to jackie, she made the process extremely easy and explained everything very clearly for me
Rahdot09 · 11 August 2026
Agent replied · 11 October 2026
Thank you so much Rahdot09. We’re genuinely grateful you have taken the time to leave such a positive comment.
★★★★★ 5/5
GoogleAndy and Karen have been super helpful. We originally went for a larger sized room but Andy actually recommended we choose a smaller one, so they genuinely care about providing a good service. Highly recommend.
Usman · 14 March 2026
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
★★★★★ 5/5
GoogleUsed this storage unit for a number of years -Good location and helpful staff (Jackie and Karen in particular!)
Holly · 11 July 2026
Agent replied · 11 October 2026
We are delighted to read your review Holly. We don’t take positive feedback for granted, so huge thanks.
★★★★★ 5/5
GoogleHad the best experience !! Between Jacky, Karen and Andy nothing was too much to ask for !!
Rebecca · 11 July 2026
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
