Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleChecking in was the most painful bit as they had a bit of a jobsworth who was working on their own. However, using the unit and the check out process was completely fine so I would happily recommend!
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleDominic and Katherine were extremely helpful & friendly when deciding on storage size. Overall customer service was superb.
Thank you so much Nathan. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery friendly staff.
5/5
GoogleTop quality service and very helpful staff indeed. There was never a problem that couldn't be dealt with. It was a great experience indeed.
Hi Andrew. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GooglePaula was very helpful and gave amazing customer service. Was very detailed in explaining everything and answered every question with a smile on her face. Thank you Paula!
We are delighted to read your review B. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleI have had items stored here since 2023. The staff have always been friendly and helpful. Today I downgraded from a big room to half and Paula, the store manager was very friendly and helpful in my room switch. She deserves a promotion for how helpful and accommodating she was. A great experience and I'm glad I chose this store to keep my items safe.
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleDom was extremely helpful and informative! Great service
5/5
GoogleAmazing service from Dominic really helped me through the whole process
5/5
GoogleDominik was of a great help when I came to make some enquiries about changing my storage uni. Thank you so much Dominik.
On behalf of your local store team, thank you Gertrude for leaving such a positive review about your experience.
5/5
GoogleGill was amazing helping us get our locker sorted and gave us great recommendations for locker size.
5/5
GoogleAmazing service , thank you x
5/5
GoogleFantastic friendly staff. Gill in particular was immensely helpful and kind.
5/5
GoogleTracey Was excellent, she took my enquiry, got me setup and was there to explain the charges, deposit and insurance. Top service so far!
5/5
GoogleGill was great, good laugh and very helpful during the check in process
5/5
GoogleGill was very kind and helpful.
5/5
GoogleGill was fantastic with our storage needs! We called up late and she was able to accommodate us last minute. Amazing customer service :)
5/5
GoogleFantastic service - Gill was so super helpful and went out of her way to make the whole process easy for us.
5/5
GoogleGill was an excellent help and a lovely chat, great utility as well
We are so happy to hear you are happy Conor. Thanks for sharing your experience.
5/5
GoogleJill was fantastic from start she made the process so easy for us
5/5
GoogleJill was very professional from the start. Excellent service
5/5
GoogleGill was absolutely wonderful in getting us all sorted and checked in! She was very thorough in setting us up with a unit that would be perfect for us and making sure we knew everything we’d need for the unit, the facility, and the financing. We feel in great hands and she was an absolute pleasure! Thanks Gill!
Hello Zach. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleRating only, no written review.
5/5
GoogleTracey was wonderful and helped me check into my storage unit! :) It was very busy, but she kept a smile on her face and was incredibly helpful.
5/5
GoogleRating only, no written review.
Thanks for such a good star rating. The team will be happy to see this.
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London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
