5/5
GoogleLindsay has been exceptionally helpful.
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG855 reviews · 855 on Google (4.6)64 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews · 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews · 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews · 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA393 reviews · 392 on Google (4.8)49 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD391 reviews · 391 on Google (4.7)47 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews · 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews · 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA325 reviews · 325 on Google (4.8)29 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews · 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews · 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews · 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB279 reviews · 279 on Google (4.6)41 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews · 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews · 256 on Google (4.9)24 in the last 90 days
Latest reviews from every Big Yellow Self Storage Co Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleHad a great experience at big yellow self storage with Lyndsay - she was so helpful and gave really great customer service. Thank you!
5/5
GoogleOnce again, amazing service. I have requested to downsize my storage room as I removed some of my stuff. Poppy was really helpful and ensured that everything went smoothly. 10/10 would recommend!
Agent replied · 11 October 2026
On behalf of your local store team, thank you Sivetilani for leaving such a positive review about your experience.
5/5
GoogleLyndsay was very friendly and informative. She showed us around and gave us all the information we could need. Great customer service!
Agent replied · 11 October 2026
We are so happy to hear you are happy Lauren. Thanks for sharing your experience.
5/5
GoogleLyndsay was absolutely lovely and so helpful. She was really patient with us and took the time to talk us through the different storage unit sizes properly, which made everything much easier to understand. She also helped us work out which size would actually suit us best. Really friendly, knowledgeable and professional service. Thanks so much, Lyndsay!
Agent replied · 11 October 2026
Thank you so much Shirly. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleLindsay on the front desk was just the nicest woman. Top customer service, a great sense of humour and a lovely smile to match. Just what you need after the trials and tribulations of moving to a new city on your own. Experience otherwise very smooth and straightforward. Highly recommended.
5/5
GoogleThanks Lyndsay s amazing! Great service
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleExcellent experience. Checking was very efficient . Adam was brilliant, really friendly and explained everything clearly. Give this man a pay rise:). Plenty of parking. Would recommend
Agent replied · 11 October 2026
We are delighted to read your review Tim. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleGreat experience! Excellent communication throughout the entire process. I was onboarded by Poppy, and the entire check in process was absolutely seamless. She was very friendly and helpful, and explained everything clearly. The units look very clean and secure, and I feel like I made the right decision for my belongings during an extended period of travel.
5/5
GoogleLyndsay was really helpful when I was moving into my storage unit. She made the whole process so much easier and was really friendly and helpful throughout. Really appreciate her help.
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleLyndsay was wonderful! ❤️ I came into the Big Yellow store space and Lyndsay was so sweet and helpful from the moment I arrived. She took the time to show me around and made everything feel easy and welcoming. Her friendly attitude really stood out, she went above and beyond to make sure I got what I needed. Highly recommend speaking with Lyndsay if you visit. Thank you for the great experience!
Agent replied · 11 October 2026
On behalf of your local store team, thank you Harshith for leaving such a positive review about your experience.
5/5
GoogleIt was a really great experience. I was with Lyndsay, and she was very kind and helpful. She’s also funny and very enjoyable to talk to, which made the experience even better.
Agent replied · 11 October 2026
We are so happy to hear you are happy Joel. Thanks for sharing your experience.
5/5
GoogleEmma, Dedgie and CJ were extremely helpful with my move out. Everyone else were great during my time at this facility. Highly recommend!!
Agent replied · 19 October 2026
Hi Jun. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleDeji is really cooperative customer representative. Thanks
5/5
Google10/10 service from Deji 👍🏾Keep up the good work …
Agent replied · 19 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleThe customer service was excellent. The manager, Deji, was absolutley incredible and helped me with every step of the way. He went out of my way to make my life easier. Even when there was troubles with the lift, he offered to help carry my stuff up the stairs. Overall, excellent customer service!
Agent replied · 19 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleDeji & Mahdi were excellent, courteous and polite.
Agent replied · 19 October 2026
Thanks so much for the review Stephen. We are over the moon you had such a great experience with us.
5/5
GoogleThank you so much to Deji! Amazing customer service and I would recommend ☺️
5/5
GoogleGemma is amazing and helped me out of a jam!
Agent replied · 19 October 2026
On behalf of your local store team, thank you Nick for leaving such a positive review about your experience.
5/5
GoogleClear instructions, easy check in, transparent pricing. Very supportive staff. I had a challeging experience with my removal company - The staff at Big Yellow Croydon were patient, professional and gently stepped in to assist when things got difficult. My father passed away earlier that week and their support made a stressful situation more mangable. I highly recommend them, for their kindness and excellent customer service.
Agent replied · 19 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleExcellent service. Thank you Kathryn and Dominic. Much appreciated.
Agent replied · 19 October 2026
Thanks so much for the review Barry. We are over the moon you had such a great experience with us.
5/5
GoogleKathryn was great from when she first checked me in, showed me around to even when I have a few questions in and around the storage facility. She’s always so helpful and a genuine asset to the Croydon branch and for someone who’s only used the storage facility for the first time, she made it an absolute breeze. She’s absolutely amazing.
5/5
GoogleCouldn’t rate Paula’s exceptional service highly enough! My first experience with self-storage and she made the whole process very straight forward and easy.
5/5
GoogleCatherine and Dominic were lovely and made the process so easy, explaining everything with complete transparency
Agent replied · 19 October 2026
On behalf of your local store team, thank you Amber for leaving such a positive review about your experience.
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
