Trusted Agent profile
★★★★★
5,898 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Cardiff, Beckenham, Edinburgh, Enfield, Cambridge, Poole, Colchester, Hove, Bromley, Chester and Chelmsford. Together they have 5,898 reviews on three platforms, rated 4.7 out of 5 overall.
5,895
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleYour service is great. Special thanks to Sarah, who was so patient and nice during my questions. You explained very well and very detailed and kept your smile till the end. Thank you! You helped us a lot.
Thank you so much Erchin. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleNeed storage last minute, jonny was brilliant
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleThanking Timothy for his help with and patience. The setting up of account went smoothly. Thank you Tim
5/5
GoogleReally great storage experience, very accommodating. Nick was a real help, made sure our load-in and load-out went really smoothly and gave us free drinks when we needed a break! Will be sticking with Big Yellow for self storage.
5/5
GoogleNick was very welcoming & helpful with the check in process. Which is appreciated on a hectic moving day
5/5
GoogleGreat experience and easy check in procedure. Nick has been great and he took us around our storage unit and making sure that we are all comfortable with everything. Made moving houses a lot easier.
5/5
GoogleNick great We were running behind and he waited Really appreciate it
5/5
GoogleGreat service from Nick & Ellie today. Very helpful and patient with me during check in. Ellie was super helpful and friendly. Thank you!
5/5
GoogleTeam did a great job! Nice guy, good service.
5/5
GoogleI'd like to say a massive thank you to the team, starting with Tim. We were searching urgently for a storage option for the same day. We had just obtained a quote and were on the website trying to orientate (first time needing storage, so there were a few things to consider), Tim proactively phoned me, gave me all the details, and answered my questions. Then, when we arrived a couple of hours later, he walked me through everything again, which was really reassuring, and advised us on our options. Importantly, he offered to showed us the different space sizes, which made a massive difference! If we hadn't gone and seen with our own eyes (and taken a bigger space), we'd have caused ourselves a lot of stress on an already hectic day. From start to finish, right through to checkout and sorting my bill and deposit refund, he went above and beyond. I also dealt with Nick and Charlie, who both replied promptly and were great too. We were in and out, it all went smoothly, despite the app (that we used to unlock doors and lifts) having quite a low rating. It worked without a hitch. The extended working hours were a great option to have (not sure if that's something only Big Yellow offers) - as these things go, vans get delayed etc, so having that flexibility really helped.
We are so happy to hear you are happy B. Thanks for sharing your experience.
5/5
GoogleRating only, no written review.
We appreciate the feedback, Ingra. We're happy to hear you had a good experience. See you soon.
5/5
GoogleTim and charlie are amazing always have time for my queries
On behalf of your local store team, thank you Henry for leaving such a positive review about your experience.
5/5
Googletim and charlie amazing!
5/5
GoogleCharlie and Tim exceeded our expectation, wonderful service!!!
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleVery helpful staff - Charlie answered all my questions and Tim makes a great tea :)
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleDownsized our storage today (we’ve had storage with these guys nearly a year already!) with Andy, he was really great, super helpful and we made the move easily and smoothly. Thank you!
5/5
GoogleThe staff at the Beckenham branch could not be more helpful. Thank you, Karen, Andy and Jacky.
5/5
GoogleLovely staff, very helpful and thoughtful about the experience of someone turning up half way through a move with all their possessions.
Thanks so much for the review Dudley. We are over the moon you had such a great experience with us.
5/5
GoogleJackie was amazing, thank you
5/5
GoogleMassive thank you to Jacky who was very friendly and helpful, answered all of my annoying questions, and made the whole process super easy. Would definitely recommend Big Yellow in Beckenham.
5/5
GoogleJacky was a great help, very friendly and professional
5/5
GoogleI had a really great experience with Jacky. The service was excellent from start to finish, and everything was handled professionally and with care. Jacky was extremely helpful, friendly and reliable, which made the whole process so easy and stress-free. Thank youuu
5/5
GoogleJacky was very professionally and helpful and makes a lovely cup of coffee. Would recommend big yellow Beckenham to everyone just because of how good jacky was. Andy was great and welcoming as well.
5/5
GoogleKaren and Jackie at the Beckenham branch were super helpful and provided a brilliant service. Highly recommend.
Hi Kate. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (400 Wick Lane) has the most, with 855 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
