Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,849 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Many thanks to Nicholas and Vincent for your hard work in finding a tenant for my father’s property. We really appreciate all the time and effort you put in. I highly recommend the team at Acorn Catford!

Gertrude · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Gertrude for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and Vincent and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Right from the beginning of the sale through to exchange of contacts I have found Acorn and especially Kevin Byrne to be respectful and informative. Not once have I been kept in the dark Kevin steered me through this effortlessly . Making what could have been a very stressful time much easier for mePositiveResponsiveness, Professionalism

Nicola · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Nicola for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

A massive thank you to Kevin and the team from the Catford branch for looking after the sale of our property. The whole service was amazing and we felt really looked after. The response to all queries was very quick.PositiveResponsiveness, Quality, Professionalism, Value

Adriana · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Adriana for leaving us a 5* review. We are really happy that you were pleased with the service you received from Kevin and the Team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Thank you to Nicholas and the team at Acorn for making our move as stress free as possible! They where always very approachable and always took the time to listen to any queries we had and to explain everything until we had clear understanding.

Isabel · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Isabel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and the Team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I thought the level of service was excellent from the start to the finish and the communication was first class and always helpful. Kevin Byrne was great to deal with and very professional, can't speak highly enough of him and the team.PositiveResponsiveness

Stuart · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Stuart for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We moved nearly a year ago and are still amazed we managed it and very grateful to Dammy for his support through the process. It was a very stressful time, especially with the time pressure of the stamp duty holiday, and he managed to hold us and our buyers through it. Many thanks!

Jean · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you jean for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Max and the team were fantastic and very patient throughout the sake of our property. It wasn’t a straightforward sale, but Max and the team was always communicating with us and understanding. Great job and thanks so much

Elizabeth · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Elizabeth for leaving us a 5* review. We are really happy that you were pleased with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

I viewed a few one bedroom properties at the Catford branch with my dad, we decided to go with a property and put a deposit of £265 down, this was on the 11/06/21 during lockdown. We wasn’t able to get acceptance and was told to pay a huge deposit upfront. We then decided to go with another property and asked for the deposit back, I contacted Kimberley to request my deposit back but she ignored my phone calls for weeks on end I spoke to numerous staff at the estate agents and they all said they would get her to call me back but she didn’t. I spoke to Adam and he said he would the deposit back but he didn’t and nor did any of them make the effort to let me know what was going on. They stole my deposit and forgot about me. It’s now October and I still haven’t received my money back let alone a call. it’s been 4 months and I still haven’t received a response. This company only wants your money. They are con artists so I would advise prospective tenants not to rush and pay deposits to this company because you might not get it back!!!!!NegativeResponsiveness, Quality, Professionalism, Value

Coco · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Dear Shanice. We have spoken on this and I have confirmed that your deposit has now been refunded in full. I would mention though, that our Ts & Cs are very clear. If an application to let fails due to information coming to light during the application process that was not declared at offer stage and that this information effects the landlords decision to let to the applicant, the holding deposit will not be refunded. We have made an exception in this case. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager.

5/5

Google

Nicholas Henderson has provided excellent service and advice in letting our flats and has enhanced my opinion of estate agents. He has really worked hard on our behalf and has an excellent support team at head office, particularly Martin Mayers..

Peter · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Peter for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from both Nicholas and Martin. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I was in need of a property by a time frame & acorn in catford achieved that for me and helped me with everything I needed. A huge thank you to Adam & Louis. I would recommend Louis Manzi as he got everything going with in good pace & was extremely helpful during the process of going to rent my property. As we all know renting a property can be very stressful but Louis made everything so straight forward with out any complications. Any enquiries I have etc Louis is my first go to as im always happy with the outcome from him.

Hannah · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Louis and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Max at the Catford branch helped us purchase a buy-to-let flat. Throughout the whole journey he was very efficient and proactive, and kept us in the loop. He was a pleasure to deal with and I would highly recommend!

Hege · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Hege for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

A big thank you to Kevin and the whole team at the Catford branch for putting our purchase together. They were attentive and yet patient. From day one we said we didn't want to play any games and they consistently came back with accurate, detailed information. If only all agents could be like this?! I would definitely trust them with a future purchase or sale. Thanks guys!PositiveResponsiveness, Professionalism

Oli · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Oli for leaving us a 5* review. We are really happy that you were pleased with the service you received from kevin and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have had a very good experience with Acorn Catford Estate Agents. The manager is very responsive, reachable and very customer oriented. The staff are very professional, yet approachable, polite and friendly. They worked tirelessly to sale my property from the very beginning through to completion. I highly recommend them👏🏿👍👌PositiveResponsiveness, Quality, Professionalism, Value

Paul · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Paul for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Catford Team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Google

We had a terrible experience with this Estate Agents, specifically Max Smith. He made every step of purchasing a property very stressful and difficult. He very rarely responded to emails, we had to call him to request a written response - something he clearly did not want to provide to us unless it was a threat. He constantly threatened to place the property back on the market and also informed the seller's that he had a cash buyer readily available, although we were close to completion. He consistently made unnecessary promises to get everything resolved instantly, although legally that was not possible at the time. Without prompting, he offered us a free damp report that would be sent within a week, this was requested multiple times and after 4 months it was not received. He was a rude person and made the long ordeal much worse. We would not recommend using this business and definitely avoiding Max Smith. We would not want anyone to experience what we had to go through

Hungry · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Dear “Hungry Belly”. I am sorry to read this review but as you have used a pseudonym I am unable to find your details on our system. Could you please email me with your details so that I can verify your accusations and investigate the issues. Thanks. Andrew Roberts - Customer Relations Manager Andrew.roberts@acorngroup.co.uk

5/5

Google

A huge thank you to Kevin and the Acorn Catford team, they helped myself and my partner buy our first property together. Kevin made the process extremely smooth and was always on hand to answer any questions we had promptly and efficiently. We could not recommend Kevin or the Catford team enough!

Jessica · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Jessica for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

A huge thanks to Kevin who helped us purchase our first home. He was extremely efficient with great communication. He helped make a difficult process a lot easier by being very dedicated and proactive. Would highly recommend!

Shareen · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Shareen for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Harry met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Kevin was fantastic from start to finish. He arranged the viewing on my purchased flat immediately and helped me with the offer, completion and exchange. He also recommended a brilliant law firm who were equally as professional and knowledgeable as the agents at Acorn. I can’t thank him and his team enough. I look forward to working with Acorn and Kevin in the future.

History · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Big thank you to Max and the team at Acorn. The service for the sale of my house was impeccable! Despite the sale falling through on three occasions, the focus and support was the consistently positive each time. I had full trust and confidence in the very professional service provided. I highly recommend Max Smith from Acorn Catford to anyone wishing to sell their home!PositiveResponsiveness, Quality, Professionalism

Leighsa · 27 August 2022 · Acorn London (128 Rushey Green)

Agent replied · 26 August 2024

Thank you Leighsa for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

There are no words to describe how happy i was with Acorn especially Jack Rampling and Caroline cooper regarding the sale of my property. From the beginning, Jack was professional, pleasant and very easy to deal with. He took care of everything. He managed to get us a fantastic offer and even though the sale took longer due to solicitors, they always kept us in the loop. All i can say is that Jack and Caroline are an asset to Acorn and without them the process would have been very different. They don't just stop once the property is sold, once the legals start, the after service was fantastic, that's where Caroline was Amazing. Great service and a pleasure to deal with. First class service. Thank you Jack.PositiveResponsiveness, Quality, Professionalism, Value

Anonymous · 27 August 2022 · Acorn London (278-280)

Agent replied · 26 August 2024

Thank you Suraiya for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Charles · 27 August 2022 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Thanks Charles for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

James · 27 August 2022 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Thanks James for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Pierre · 27 August 2022 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Thanks Pierre for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Great service. Both times.

Michael · 27 August 2022 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Thank you Michael for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Damian and Tanya communicated effectively and made the rental process much less stressful. Thanks!

Dustin · 27 August 2022 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Thank you Dustin for leaving us a 5* review. We are really happy that you were pleased with the service you received from Damian and Tanya and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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