Acorn reviews

★★★★★ 5/5

Google

I recently dealt with George Liney the Sales Director at Acorn Estates in Crystal Palace. Of all the estate agents I've had need to to deal with over the last 25 years he is without doubt the most honest, and experienced with great market knowledge and integrity. I would recommend his services to anyone.

Louis · 19 March 2026

★★★★★ 5/5

Google

I was with a different agency for awhile and had no luck - it got really frustrating and my partner and I were close to giving up until we met Godefroy! We changed our agency to Acorn and within a week, Godefroy got us a lot of viewers and I got a couple of offers on the table. Excellent service and we are now moving on to our new home (also through Godefroy!) on Friday. Also massive massive shout out to Tina Skeen who was our sales progressor who also helped a lot in moving the buying / selling along. Can’t recommend Acorn enough!

Isabel · 16 October 2024

★★★★★ 5/5

Google

Hannah has been absolutely brilliant throughout the whole selling process. She kept me updated regularly, which really helped me feel reassured, even during stressful moments. Would highly recommend this agency!

Debbie · 16 February 2026

★★★★★ 5/5

Google

Excellent customer service from Charlie Herbert who has been very patient and procative managing a challenging conveyancer over the past 4 months. Dedicated and a great communicator, he derserves a great shout out. Thank you Charlie!

Shai · 6 December 2025

★★★★★ 5/5

Google

I have no words to express how grateful I'm for the support given by Charlie and Brandon at Acorn . I, at first tried to sell my property with another estate agent, then moved to Acorn where Charlie took over. His calm and composed approach with viewers put my property under offer in no time! Then Brandon in sales progression team stepped in and made the selling process very smooth. They were both constantly contacting me to update and reassure from start to finish! I have worked with other estate agencies before but Acorn team is definitely special! Would definitely recommend particularly if you are a first time buyer or seller who needs supportive and caring guidance. They treat your home like theirs!

Piraweena · 6 December 2025

★★★★★ 1/5

Google

Some staff's in the company are fraudulent and they have dubious act particularly Patsy Norman she did not worth the post that was given to her. I moved out in an apartment, the landlord took away £600 from my money and I reported to her, and she is avoiding to pick my call. God will judge you people, I will advise the company should investigate her so as not to put the company in mess. If not people should desist from them.

Abdulahi · 15 June 2025

★★★★★ 5/5

Google

Very pleased by the service I received from Acorn and in particular Hannah. Professional, friendly, helpful and approachable. Can't thank you enough.

Glyn · 16 February 2026

★★★★★ 5/5

Google

Thank you to Acorn (big shout out to Godefroy!) for their partnership over the past few months. We had a great experience throughout - with a lot of hard work put in by Godefroy and the team. Acorn secured a good price for our house and …

Laura · 16 June 2025

★★★★★ 1/5

Google

I would strongly advise landlords to think twice before using Acorn to manage their property. During a two-year tenancy, Acorn failed to carry out any inspections, leaving my property completely unmonitored. As a result, there is now serious damage and strong evidence of unauthorised subletting, which they failed to investigate properly. When I raised this issue, their response was that “no formal investigation could be carried out due to lack of evidence.” That lack of evidence exists only because they didn’t do their job. Regular inspections are a basic duty of a managing agent, and Acorn completely neglected this responsibility. They claimed they “attempted to arrange inspections a few times” but took no further action when the tenant refused access, no escalation, no written warnings, no notice served, and no communication to me as the landlord. This level of inaction falls far below professional standards and represents clear mismanagement and a breach of duty of care. To make matters worse, they offered just £250 compensation, which is insulting given the financial loss and distress caused. I’ve now had to escalate the matter to their directors and the Property Ombudsman for investigation. If you’re a landlord looking for a reliable, proactive agent, avoid Acorn. Their lack of accountability and professionalism has been extremely disappointing.

P · 28 October 2025

★★★★★ 5/5

Google

Victoria was one of the most genuine, helpful and practical lettings agents I've ever had the pleasure of dealing with. Very polite and honest - she is very good at what she does! I ended up falling in love with another property from another agent, quite a shame as I wish the commission went to her instead. Will bear her in mind should I need to house hunt in the future!

JoJo · 29 May 2024

★★★★★ 5/5

Google

Hannah and the team at Acorn were brilliant. Kept in touch the whole way and didn't let us down at all.

Oliver · 18 January 2026

★★★★★ 5/5

Google

We had an outstanding experience working with Godefroy at Acorn Estate Agents in Crystal Palace. He did a fantastic job selling our house and was professional, proactive, and communicative throughout the entire process. Godefroy kept us updated every step of the way, which gave us real peace of mind. His expertise and dedication made what could have been a stressful time feel smooth and well-managed. We’re so grateful for his support and wouldn’t hesitate to recommend him to anyone looking to sell their home.

Alasdair · 7 April 2025

★★★★★ 5/5

Google

We sold our flat through Acorn and they were superb to deal with from start to finish. Yousef Elouadari did the valuation and set a fair price that we were happy with. Our listing had barely gone live before we had viewings scheduled. Red Talidi was our agent and we couldn't have asked for a better agent. He has been professional through out and always on the ball. He was always available to talk us through any queries we had, chased up on the sale and helped get us to exchange and complete in a timely manner. Very pleased with the Acorn and wouldn't hesitate to recommend. Thank you to all at Acorn Crystal Palace.

Tali · 28 August 2023

★★★★★ 5/5

Google

From first meeting with Yousef and Red we felt that we had made the right decision to appoint Acorn Crystal Palace. The whole team Yousef, Red, Laura and Luke were great. If we had a question there would always be someone that could give us an answer. A special mention to Red who led our sale. He was professional, honest and friendly, always pro active chasing up on the sale and kept things moving. Red guided us through the whole process of selling the family home giving regular updates, something that we really appreciated. We cannot thank Red enough as we feel he went above and beyond to secure the sale. Thank you to all at Acorn, we wouldn't hesitate to recommend you.

Karen · 28 August 2023

★★★★★ 5/5

Google

We cannot recommend Acorn, and in particular Red Talidi who managed our sale, more highly. When Red first came to view our property, he came more prepared than anyone else we saw and spent real time getting to know us. Our process was expertly managed, and the team went above and beyond to make sure it came off. They are professional, friendly and extremely knowledgeable and efficient. Red always responded to our questions promptly and with infinite patience! I would not hesitate to recommend them to anyone, and we would definitely use them again. A massive thank you to Red, and the fantastic team at Acorn Crystal Palace.

Sarah · 28 August 2023

★★★★★ 5/5

Google

I had a fantastic experience with Emily from the Acorn Group during my recent letting process. From the initial application to collecting the keys, Emily was incredibly supportive every step of the way. …

Oluchi · 16 July 2025

★★★★★ 5/5

Google

My partner and I just bought our first home thanks to Acorn in Crystal Palace and their excellent agent Red. Red was very personable, helpful and friendly throughout- and although we were under a lot of time pressure to complete the sale- he guided us through it all calmly and clearly. Red was great, the sale went smoothly and quickly and we would definitely recommend Acorn to other first time buyers.

Chuck · 28 August 2023

★★★★★ 5/5

Google

Our initial dealings were with Yousef the manager, and we were very impressed with both his professionalism and his friendliness. The viewings were then passed over to his team who also were very good, keeping us informed on a weekly basis as to who had been to see the property. They then helped us negotiate an acceptable price. Once we accepted the offer, the real star came into play! Both our solicitors and the buyer's solicitors were hard work (as opposed to working hard), and Shaheen was absolutely fantastic. She acted as a go-between between the buyer and ourselves, passing on information that the solicitors were slow in dealing with, keeping us informed all the while, and (amazingly enough!) returning my calls every time. A great team.

Judy · 28 August 2022

★★★★★ 5/5

Google

Big thanks to Hannah and the team at Acorn who helped to keep our purchase moving forward, great communication throughout the entire process and a lovely welcome package for when we got the keys :) thanks again!

Dylan · 20 January 2026

★★★★★ 5/5

Google

From start to finish Godefroy was excellent. I didn’t have to chase for information, had feedback for every viewing and was kept updated through every step. This was a hard sale as it was due to a bereavement so the service Godefroy provided made it that bit easier to sell. Thank you so much from all the family for all you did to make this as smooth as possible. You are brilliant!

Sharon · 15 December 2024

★★★★★ 5/5

Google

My experience with Vincent has been top notch every step of the way! I received a callback within ten minutes of making the enquiring on Rightmove and had a viewing booked for the very same day during my lunch hour. Once I made an offer, the forms were sent to me within minutes! After encountering some problems during the referencing process, Vincent spoke with the landlord and sorted everything before calling me in Spain to deliver the good news. It was such a huge relief to have someone on my side when I couldn’t be present to chase things up! Unfortunately, another mishap outside of anyone’s control occurred and there was a chance that my move in date would be pushed back but once again, Vincent was on it immediately and a resolution was found within hours of the mishap first rearing it’s ugly head. I cannot recommend him more as an agent to have in your corner when navigating the lettings market!PositiveResponsiveness, Professionalism

Travis · 28 August 2021

★★★★★ 5/5

Google

When searching for a new place, it's quite stressful and time consuming. But with the help of Acorn, especially Vincent in Crystal Palace branch everything went smooth during the pre-tenancy process. I tend to ask a lot of questions and thankfully, Vincent was there to help! Even he no longer handle us, he'll call you and tend to your queries and he won't leave you hanging. Didn't have any regrets choosing Acorn as my letting agency. Having a time of our lives in our new flat and we're loving it! Hoping for a smooth tenancy in the coming months with Acorn. :)PositiveResponsiveness, Professionalism, Value

Princess · 28 August 2021

★★★★★ 5/5

Google

This review is specifically for the lettings team. They have found amazing tenants for my property and I hope that they can do so for the foreseeable future. I would especially like to give a shout out to Vincent Bui who has provided a really good customer experience. He has gone above and beyond to get things done for me. Even on a sick day off he responded and got me what I needed. If they can get the property management team to be on his level then I think Acorn would really have an amazing overall package, maybe that's something for Vincent to consider! Its all about being proactive rather than reactive and Vincent has that covered.PositiveResponsiveness, Quality, Professionalism

Abdul · 28 August 2021

★★★★★ 5/5

Google

The whole team at Acorn Crystal Palace were outstanding from beginning to end. Yousef listened to what we wanted and was great at steering us through the process. Jack was always available, professional, polite and a real credit to Acorn, Laura was responsive when we needed things changing or amending and Caroline was wonderful in tying up the whole sale and completion process with a real empathy. I can't speak highly enough of this team and thanks so much for getting us through it, especially during COVID! Kate and Zoe

Kate · 28 August 2021