Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Three reviews from Acorn's clients, with the office each is about. Shown as written, first names only.
5/5
GoogleCarly has been phenomenal from start to finish. From meeting at another viewing for the first time, it was clear that Carly dedicates significant time to understand the ins and outs of all her properties to ensure that all questions can be answered with rich details. Their communication skills have been flawless throughout the entire process, even once I was passed onto others as I moved to other stages, Carly would keep in contact - not because they needed to, but because they show genuine care. Thank you to Carly for everything!
5/5
GoogleA big thank you to James Keen for all his help in securing our rental property. James was extremely helpful throughout the viewing and rental process and made our move to the area much easier. After a few initial challenges settling into the property and with the management handover, I would particularly like to recognise Esther Kerenge, who has been exceptional since taking over as our Property Manager. We had a number of outstanding maintenance items following our move, and Esther has been incredibly responsive, professional and proactive in helping us work through them. She communicates clearly, follows up when she says she will, keeps us informed, and genuinely cares about getting things resolved properly. Most recently, Esther responded very quickly when we discovered a potential leak, arranging for an excellent contractor to attend and ensuring the issue was dealt with promptly. She has also coordinated the completion of a number of other outstanding maintenance items, always remaining helpful, patient and positive throughout. What I appreciate most is that Esther manages the relationship in a way that feels fair and constructive for both tenant and landlord. We take a lot of pride in looking after the property as if it were our own, and it makes such a difference having a Property Manager who recognises that and works collaboratively with us. Esther is an absolute credit to Acorn, and I wanted to make sure her professionalism, responsiveness and excellent customer service were recognised. Thank you, Esther, for everything you do, it is very much appreciated. And thank you again to James for helping us find and secure a home that we are very happy in.
5/5
GoogleMyself and my partner had a great experience with Karise from Acorn estate agents in East Dulwich. She was friendly, kind and helpful with all of the steps needed to move into our flat. She explained the referencing process and helped us with ensuring we had all the correct documents. We were in a rush to move so we were extremely grateful for her promptness and attentiveness in helping us out. We were moved in in just over a week. Thank you Karise, we would definitely recommend!
Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBruno, Jack, and the whole team were absolutely incredible! So polite, professional, efficient, and genuinely caring. You can really feel that they put their clients first and go above and beyond to make everything as easy as possible. Thanks to them, my first-time property purchase was quick, smooth, and stress-free. I couldn’t have asked for a better experience! I will for sure come back, when the right time comes. Thank you so much for everything! ❤️
5/5
GoogleMauricio and Emily were so helpful! They were very communicative and made us feel supported. Thank you guys :))
1/5
GoogleUnfortunately, I had a very poor experience with Acorn, largely due to their communication and lack of professionalism. When my sale fell through, all I received was an email, with a letter attachment that wasn’t even addressed to my name… I called them to clarify, which took at least two days to get an answer, and I was initially told that the email should have never been sent and that this wasn’t actually the case. However, they later confirmed that it was the case after all. There was constant mixed messaging, and the whole situation was just an absolute mess. I could never get through to them, and neither could my solicitors. Whenever I tried to put my point across, I was met with defensiveness rather than a professional response. Additionally, whenever someone handling my case was off, it felt as though my case would be forgotten about until they returned, and I would have to chase for an update myself. There was very little proactive communication. Overall, the experience for me was just frustrating and incredibly unprofessional.
Dear Antonela Kodheli, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleHighly recommend Mauricio in particular - he was really helpful and very nice to deal with.
5/5
GoogleA big thank you to James Keen for all his help in securing our rental property. James was extremely helpful throughout the viewing and rental process and made our move to the area much easier. After a few initial challenges settling into the property and with the management handover, I would particularly like to recognise Esther Kerenge, who has been exceptional since taking over as our Property Manager. We had a number of outstanding maintenance items following our move, and Esther has been incredibly responsive, professional and proactive in helping us work through them. She communicates clearly, follows up when she says she will, keeps us informed, and genuinely cares about getting things resolved properly. Most recently, Esther responded very quickly when we discovered a potential leak, arranging for an excellent contractor to attend and ensuring the issue was dealt with promptly. She has also coordinated the completion of a number of other outstanding maintenance items, always remaining helpful, patient and positive throughout. What I appreciate most is that Esther manages the relationship in a way that feels fair and constructive for both tenant and landlord. We take a lot of pride in looking after the property as if it were our own, and it makes such a difference having a Property Manager who recognises that and works collaboratively with us. Esther is an absolute credit to Acorn, and I wanted to make sure her professionalism, responsiveness and excellent customer service were recognised. Thank you, Esther, for everything you do, it is very much appreciated. And thank you again to James for helping us find and secure a home that we are very happy in.
5/5
GoogleMyself and my partner had a great experience with Karise from Acorn estate agents in East Dulwich. She was friendly, kind and helpful with all of the steps needed to move into our flat. She explained the referencing process and helped us with ensuring we had all the correct documents. We were in a rush to move so we were extremely grateful for her promptness and attentiveness in helping us out. We were moved in in just over a week. Thank you Karise, we would definitely recommend!
5/5
GoogleDavide was my agent and he was an absolute gem! Working with Acorn has been ridiculously easy, they respond fast and are very very friendly! If you are looking for a flat quick go to them!
Dear Bazinga We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDavide showed me around my new flat and from the moment I walked in he was friendly and ready to answer all my questions. We moved in the next week due to how efficient the whole team was.
Dear Clouds 02, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleCarly has been phenomenal from start to finish. From meeting at another viewing for the first time, it was clear that Carly dedicates significant time to understand the ins and outs of all her properties to ensure that all questions can be answered with rich details. Their communication skills have been flawless throughout the entire process, even once I was passed onto others as I moved to other stages, Carly would keep in contact - not because they needed to, but because they show genuine care. Thank you to Carly for everything!
Dear Aarun Sangha We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAmazing!! This describes Vicky Chisholm at the Acorn Northumberland Heath branch. I was in dire need of a property as there was a fire at my house and Vicky pulled through for me even when my insurers were being such a pain - she was very patience and super helpful all the way through the process with all of my concerns as well as needs at the time - Please use Acorn as there are definitely some hidden gems amongst their Lettings Team.
5/5
GoogleIt’s one of the best agencies I’ve dealt with - Mauricio Sanchez supported us through the whole process and gave us the advice we needed while always respecting our times. I’d always recommend them!
5/5
GoogleI couldn’t be happier with the service I received from Davide at Acorn. He was incredibly supportive, responsive and helpful throughout the entire process of preparing and letting my property in Camberwell, particularly as I was managing everything remotely. Davide kept me updated throughout the process from start to finish, and was happy to answer all my questions. His willingness to help made what could have been a very stressful process feel straightforward and well managed. I’m really grateful for all of Davide’s help and for the extra effort he put in to get everything ready and the tenants successfully moved in. I would have no hesitation in recommending him to anyone looking for an estate agent who genuinely cares about delivering a great service.
5/5
GoogleHighly recommend Acorn Camberwell! A special mention to Esther who is always responsive and keen to help!
5/5
GoogleFriendly, professional and overall a great experience with Acorn. We've had viewings with them and they have frequently kept us up to date with new listings and potential homes. Carly has been especially great, thanks again!
5/5
GoogleAlthough I won't be moving forward with any of the 3 properties, that I viewed at the weekend. Carly Whitewood from Acorn was a consummate professional, with good knowledge and showed good patience. Would definitely recommend.
1/5
TrustpilotStay away from these cowboys
Stay away from these cowboys. Bunch of liars and useless. Had so much trouble at leaving a property I was renting because their new tenant failed to move in to a moldy house. Even after I gave all keys and cleaned house still tried to make me liable for rent & bills. Now after 2.5years I get letters to pay bills that the property was empty. Do yourself a favour and stay away.
5/5
GoogleJamal was excellent - extremely communicative, proactive and understanding of our needs. Ensured that the whole process was as smooth and minimised the natural stress of the process! Would highly recommend working with Jamal specifically - can sing his praises all day long!
5/5
GoogleCameron was an excellent real estate agent from start to finish. Helped push aside technical faults and made it a much more personal and pleasant experience.
1/5
GoogleVery useless and unproffessional outfit. They do not communicate or give you any information . You have to chase them for progress report. Not good
Dear Sam Sammy, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleCameron was incredibly helpful throughout the whole move in process
Dear Henry, We greatly appreciate your 5-star review and the time you took to share your experience with Cameron. We look forward to hopefully welcoming you back soon
5/5
GoogleVery responsive and proactive in making sure our let went through despite logistical hurdles.
5/5
GoogleJack and the team at Acorn Kennington were great. Really helpful and easy to deal with. Would definitely recommend
Dear Gilberto, We greatly appreciate your 5-star review and the time you took to share your experience with the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon
1/5
TrustpilotAwful experience as a buyer
We had an offer accepted on a property being sold through Acorn earlier this year and were genuinely looking forward to progressing with the purchase. Unfortunately, during the sales process, our own buyer requested a reduction in the price that we were not prepared to agree to due to the financial implications for us. We were told by Acorn that our seller and the top of the chain were also unwilling to reduce their prices. Based on this information, we made the extremely difficult decision to withdraw from the purchase, believing that there was no way for the chain to proceed financially. We were then contacted directly by the seller, who told us that Acorn had never actually communicated our buyer's request for a reduction to them. The seller was, in fact, willing to reduce their asking price to help us keep the chain together. This was incredibly frustrating and upsetting, as the situation could potentially have caused the entire chain to collapse much earlier than it ultimately did. Had the information been communicated properly in the first place, we may have been able to find a solution without having to withdraw. Following this incident, our communication with Acorn effectively stopped. Despite having an accepted offer on the property, we received very little meaningful communication from them. Unfortunately, just before exchange, our own buyers eventually pulled out of our sale. We still hoped that we would be able to keep our offer on the property and continue with the purchase once we resolved our own situation. However, we were never informed that the property had been put back on the market, nor were we advised that our offer was no longer being considered. What is particularly disappointing is that we have now discovered that a new offer has been accepted on the property, yet there has been absolutely no communication from Acorn to us. We were left to find this out ourselves. We completely understand that circumstances can change during a property transaction and that an estate agent has a responsibility to their seller. However, we believe that basic communication, honesty and professionalism should still be expected, particularly when dealing with a buyer who has already had an offer accepted and has invested significant time, money and emotion into the process. Our experience with Acorn has been extremely disappointing. The lack of communication, particularly following the earlier issue regarding the price reduction, has left us feeling completely disregarded as a buyer. Buying a home is one of the biggest and most life-changing decisions people make. We appreciate that transactions can fall apart, but that makes clear and honest communication even more important. Unfortunately, based on our experience, this is not how we expected to be treated throughout such an important process.
5/5
GoogleWe had a great experience selling our flat with Acorn. The communication was great, and we would always be updated in regards to the process. I would not hesitste to use them for a sale (buying or selling). The whole team were great and really were there for us throughout the whole process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
