Acorn reviews

★★★★★ 5/5

Google

Buying a property can be filled with quick discussions, immediate communication, and saying goodbye to a hefty sum of money, probably the most you have ever spent. So, besides the excitement of purchasing a new home, there is also some stress involved in the process. However, we are very fortunate to have worked with Andrew from Acorn, who has made this process smooth and straightforward. He is always quick to communicate, accommodating, and will answer any question with complete professionalism or investigate it for you. It has been a smooth process and an absolute pleasure to work with him. We are happy owners for the first time, and we couldn't be more grateful to Andrew and Acorn. For anyone looking for a great experience, I would highly recommend this agency.

Florie · 30 November 2023

★★★★★ 5/5

Google

Jennifer is the best. She makes things happen with exceptional and excellent customer service with no dedication. Seamless and sweet service. Good job and weldone to the team.

MINISTER · 28 October 2025

★★★★★ 5/5

Google

Max was an excellent help on my property search. Haven’t found the right property just yet although continuing my search with the team.

Joe · 13 December 2025

★★★★★ 5/5

Google

Wonderful service from Andrew and his team at Acorn. For various reasons beyond anyone's control, we had what turned out to be a particularly tricky sale and purchase. Acorn Forest Hill acted as agents for our sale and I really wish they had been the agents on our onward purchase too. The contrast between the 2 agents was like night and day. Andrew really pushed to make the transaction happen, when it looked like it was about to fall apart. 100% recommend

Neil · 27 August 2023

★★★★★ 5/5

Google

Purchased a flat through Acorn in February 2023. Andrew Castle took us through the whole process with patience and diligence from the first viewing right down to completion. He made it very easy for us to reach out with any questions and always did his best to reply as soon as possible. In general he did an incredible job of putting us at ease and supporting us during the purchase! Would definitely recommend Andrew to anyone who is up for the daunting task of getting a house/flat.

Aleksandar · 27 August 2023

★★★★★ 5/5

Google

I had an exceptional experience with Acorn Estate Agents. They were incredibly efficient in finding me the perfect home, completing the entire process from start to finish in just three days. A special thanks to Davide, the manager, and Crystal, who handled everything with professionalism and care. Their dedication and prompt service made the entire experience smooth and stress-free. Highly recommended!

Alamgeer · 5 August 2024

★★★★★ 5/5

Google

I wanted to express my gratitude for the excellent service provided by Acorn Forest Hill team specifically Crystal. From the initial viewing to the day we moved in, she was incredibly helpful and supportive. Crystal made the entire process smooth and stress-free with her professionalism and dedication. We couldn't have asked for a better experience. Thank you so much for everything!

Sara · 27 July 2024

★★★★★ 5/5

Google

From start to finish, Jennifer was a consistent advocate for us in securing our new home. She communicates clearly, professionally, and transparently and acts at pace to ensure good outcomes for both tenant and landlord. Thanks so much!

Isabel · 16 March 2026

★★★★★ 5/5

Google

Andrew and his team at Acorn are ace! Andrew was never too busy to talk through various situations that arose leading up to our sale, which was not the simplest to get to completion. Communication was always honest, clear, to the point and consistent. If I had another property in the area to sell or rent out, I'd definitely go with Andrew and his team at Acorn, without a doubt.

Annuja · 1 October 2023

★★★★★ 5/5

Google

Working with Andrew over the past few months has been a pleasure. There were many hurdles thrown our way with the sale of our property, but Andrew was always available to speak to and offer advise. This includes working outside of normal hours. Andrew was always polite, friendly and honest, making the whole experience less stressful, which is always welcome when moving home! We cannot thank Andrew enough for all of his support and would most definitely recommend reaching out to him if you’re considering to sell your property.

Mark · 27 August 2022

★★★★★ 5/5

Google

Acorn has been way better than other estate agents i’ve been to in the area and more than helpful with my property search. I thought it would be easy to look for a home but one of the agents, Noah, has been the best in helping me find the right property and he keeps me updated regularly on any new properties on the market. i Thought i was being too picky and demanding at first but Noah has been the best person for the job and i wouldn’t pick anyone else. Would recommend especially if it’s your first time renting a property :)

Carina · 27 August 2022

★★★★★ 5/5

Google

Jennifer is by far the best estate agent I've ever had. The commitment, dedication and willingness she puts to help me secure my property.

Isaac · 30 July 2025

★★★★★ 5/5

Google

Jennifer has been exceptional from the first call to viewing to keeping me updated and guiding me through all stages! She has provided amazing customer experience, really grateful for her help!

Kumar · 16 March 2026

★★★★★ 5/5

Google

Excellent experience with Acorn! They have been quite responsive and supportive throughout the rental process. Jennifer was especially helpful!

Mariam · 29 August 2025

★★★★★ 5/5

Google

I have had a very positive experience dealing with Cain Knight and Nicholas Henderson at the Catford branch of Acorn. Cain has been understanding of my particular circumstances and has worked hard with me to ensure that my new home is ready for me to move into. I have appreciated the communication that I have had with Cain, he has been helpful and clear in terms of Acorns' information and referencing needs and with details of the property I have chosen to rent. Just as importantly Cain has been kind and courteous, which has really helped me in a stressful situation. I would highly recommend Cain , Nicholas and Acorn Catford.PositiveResponsiveness, Quality, Professionalism, Value

Susan · 27 August 2021

★★★★★ 5/5

Google

I went via Acorn to purchase my first home, and had such a great experience. Steph actually recommended the flat I now own to me (thank you Steph!) and was super helpful, responsive, professional and friendly through every step. As it was my first purchase, I really appreciated the hand-holding that Steph was there to provide - with advice, recommended services and giving me regular calls to keep me in the loop. Would definitely go back to them :)PositiveResponsiveness, Professionalism

Natasha · 27 August 2021

★★★★★ 5/5

Google

I recently sold a flat with them and was very pleased with the service that was offered, especially given the sale took place during the Covid restrictions. Acorn managed to achieve full asking price and guided us through to completion expertly. What I was particularly impressed with was their pro-active approach and that they were always very responsive to any questions and inquiries that were raised. I would like to express my thanks to Brendan, Arikson and the rest of the team.PositiveResponsiveness, Professionalism

Martin · 27 August 2021

★★★★★ 5/5

Google

It was actually a pleasure to deal with acorn estate agents. I would say that I felt that that the staff were very genuine especially Andrew Castle who was a true professional,knew his business very well and was the representative that dealt with us mainly. Friendly and very helpful with any questions asked and providing good solutions to questions and any arising problems.He was on the ball with the house sale process from beginning to completion. I felt that I could trust this company to sell my property and would without exaggerating highly reckoned that you should sell through acorn estate agents.I would not hesitate to use them again.This was my experience. All the best for future sales .Sincere regards,Voy Gajdur.PositiveResponsiveness, Quality, Professionalism, Value

Voy · 27 August 2021

★★★★★ 5/5

Google

Huge thank you to Adam for working tirelessly from the very first call to find the best tenants for us. Adam made sure he was always available to us and dedicated hard work to get us wonderful tenants, from the very first viewing! He kept us up to date regularly and handled the whole process with outstanding professionalism. Paris, our property manager, has also been extremely helpful throughout the process. Every question we've had for her has been addressed in a clear manner and she's been a fantastic middle person between us and the tenants. She was also very responsive to all of the typical manic messaging between landlord and tenant at the beginning of the process, making things run a lot smoother! Both employees have made us feel like they genuinely care about both us and the tenants, instead of just another deal/client for them.PositiveResponsiveness, Professionalism

Oli · 27 August 2021

★★★★★ 5/5

Google

Acorn Forest Hill has a great team. What we appreciated the most about Acorn was their responsiveness and reliability. They are there all the way through our transaction. They were always ready to deal with problems and manage the sale to the end. That is a rare quality in this industry as a lot of estate agencies' efforts focus on marketing and agreeing a sale. They were very loyal. We are very grateful to their professionalism and would like to particularly thank Andrew and Brendon who were a pleasure to deal with. Thank you again.PositiveResponsiveness, Quality, Professionalism, Value

V · 27 August 2021

★★★★★ 5/5

Google

I would like to share my experience selling my house. Acorn made it feel so effortless, Andrew Castle handled my sale superbly, with all its complications. So I would like to thank Andrew Castle and his team for making my house sale feel a breeze. Once again thank you so much Andrew.

Turgay · 29 March 2024

★★★★★ 5/5

Google

We would like to thank Cain from Acorn Forest Hills for being so pleasant and easy to work with. We are a young couple that came to London and looked for a property for the first time. Right from the start Cain was super friendly while being very professional and hard-working at the same time. Cain took the time to carefully listen to what we were looking for and genuinely cared about us and our needs being new-comers. He was able to quickly find us a place that not only fits our needs but also feels like a home. Cain helped us solve any issues along the way and he was patient and professional with every issue we had from the time we made our first offer until we moved in. We definitely would recommend him in a heartbeat.

Rotem · 27 August 2020

★★★★★ 1/5

Google

I won’t be in your CRM because, after wasting over 8 months of my time, I decided to walk away. You advertised a 2-bedroom property, but after paying for a surveyor, I found out that the second bedroom wasn’t even legally big enough to be classified as such. Later, as the process dragged on and we approached the move-in date, it turned out that planning permission for multiple works, including a new balcony, hadn’t even been applied for. The delays and dishonesty ended up costing me 7 months of rent and storage fees. To top it all off, my last conversation with your sales team was appalling, the representative told me not to pull out because he wanted to secure his commission. Completely unprofessional.

Ben · 29 November 2024

★★★★★ 5/5

Google

We had a great experience selling our flat with Acorn Forest Hill. The whole team were so proactive and organised when it came to the viewings and Andrew was brilliant when it came to helping us get to exchange with a lengthy chain. The difference between our estate agent and those of others was super clear - it was always Andrew thinking ahead, getting things done. We'd happily recommend the team to friends.

Zara · 27 August 2021