Acorn reviews

★★★★★ 5/5

Google

We offered on our new home in February and collected the keys in May. The whole process was incredibly smooth and pretty stress free. Andrew was always available to answer questions, chase anyone who we needed updates from and put our mind at ease about any worries we had. We were looking for over a year for the right property and we're so excited to start renovating such a beautiful, old house.

Kelly · 27 August 2021

★★★★★ 4/5

Google

I’d highly recommend working with acorn! Our agent was Jennifer and she was amazing. Any questions we had she’d be able to answer and she assisted me from the start to the finish and she’s so polite and understanding and have good customer service I will rate her 10/10

Aifuwa · 28 October 2025

★★★★★ 5/5

Google

Thanks Nellie at Forest Hill branch. She kept her cool throughout a very stressful time and she was very lovely to deal with throughout the buying and selling process

Anya · 22 September 2024

★★★★★ 5/5

Google

We moved into our new flat this month and Acorn went above and beyond to help us with the process. Jennifer, Davide and Deven were all readily available to help when things weren't going to plan and we needed to find new referees. The move …

Oliver · 16 April 2025

★★★★★ 4/5

Google

We went with Acorn to sell our home due to their honest manner and realistic approach. We weren't let down on this as we trusted them throughout. Our only minor criticism was a lack of consistency across viewer feedback from different offices (some were thorough, which helped manage our expectations, and others were minimal or not given, which was frustrating). Overall though, the whole experience was very positive and would recommend Andrew and the team at Acorn.

Dan · 27 August 2023

★★★★★ 5/5

Google

Jennifer thank u very much u made my year so good what u done in treating people I appreciate all u did for me it made my life going forward cause of ur kindness.

Henry · 23 December 2025

★★★★★ 5/5

Google

Acorn, and particularly Andrew Castle, could not have made our first time buying process easier. Andrew answered all of our (probably stupid) questions with maximum clarity and no judgement, was always there when we needed him, and it felt like he was truly in our corner throughout the whole process. Couldn't recommend them enough!PositiveResponsiveness, Professionalism

Gemma · 27 August 2022

★★★★★ 2/5

Google

From renters perspective: Experience with Acorn was less than good, sadly my landlady was using them. When I was moving out and arranging viewings with acorn for potential tenants, despite a clear instructions via email about the times I can do- they ALWAYS would suggest times I didn’t, and would notoriously be late for the appointments without letting me know. Gladly not dealing with them anymore! Felt like a time waste.

Anna · 22 September 2024

★★★★★ 4/5

Google

Crystal was a dream to deal with. Made our renting application process as smooth as it could be. A real asset to the business!

Mo · 27 July 2024

★★★★★ 5/5

Google

I sold my flat with Andrew from Acorn Forest Hill earlier this year. Andrew was great - always proactive, responsive and straightforward throughout. Would definitely recommend if you are looking for an estate agent in the area.

James · 31 October 2023

★★★★★ 5/5

Google

I’d highly recommend working with acorn! Our agent was Jennifer and she was amazing. Any questions we had she’d be able to answer and she looked after us from the viewing up until we got the keys! 10/10!

K · 28 September 2025

★★★★★ 5/5

Google

Special thanks to Crystal Grant for listening and understanding my needs and finding me the perfect home in no time. I actually felt supported and cared for during this process. And thanks to Hatice Yesilyurt for sorting all the paperwork and making the actual move as smooth as possible.

Didem · 3 November 2024

★★★★★ 5/5

Google

Andrew was absolutely fantastic when selling our flat - he really went above and beyond to get us moved and was excellent at keeping communications going up and down the chain. Would happily use Acorn and Andrew again (Not that we're looking to move house again anytime soon of course!)

Gemma · 27 August 2022

★★★★★ 5/5

Google

We bought our property through Acorn. There were a few hiccups along the way selling our place but Andrew kept the sellers in the loop would help us chase outstanding documents and was very helpful and patient throughout the process. We now have our forever home which we absolutely love!

Bethany · 27 August 2022

★★★★★ 5/5

Google

Andrew has been simply great throughout the selling process. Keeping me up to date at every point, seeing potential delays and providing me with advice to ensure the sale continues on track. I simply couldn’t have asked for more. I would definitely use Acorn and Andrew again in the future.

John · 27 August 2022

★★★★★ 5/5

Google

Recently exchanged on a property as a first time buyer, and Acorn throughout have been incredibly helpful. Andrew Castle who was leading the transaction was a pleasure to deal with - really appreciated his no nonsense approach, very responsive, constantly involved and informative throughout. Would highly recommend Andrew and Acorn.

Sam · 27 August 2022

★★★★★ 5/5

Google

Andrew is experienced, very responsive, and offered great advice that helped get our sale over the line after some challenges at the beginning. Many thanks once again for making the sale process as calm as could be expected!

Will · 27 August 2023

★★★★★ 5/5

Google

These guys were brilliant throughout our various trials and tribulations as first time buyers, particularly Andrew, who was a consistent voice of calm and reason and more than happy to explain the various stages to us as first timers. Thank you Andrew! Would highly recommend to anyone.PositiveResponsiveness, Professionalism

Oscar · 27 August 2022

★★★★★ 1/5

Google

During the purchase of a property i was advised that there was parking included with the property and reassured of this many times. Now it transpires that there is no parking, and they refuse to even reply to my written complaints.

K · 30 June 2025

★★★★★ 5/5

Google

She was very helpful. She make sure everything goes on perfectly. She make sure she find a good place for you not regard regardless whatever happens she knows how to communicate and make sure you feel at home.

Brocke · 30 July 2025

★★★★★ 5/5

Google

Andrew and the team at Acorn have been absolutely fantastic helping us sell our property. You won't find a better estate agent in the area. Would definitely use them again.

Lawrence · 31 October 2023

★★★★★ 4/5

Google

I brought a very nice flat through Andrew Castle and was in a slightly tricky position with a previous purchase having fallen through and therefore with a very short absolute deadline on the existing mortgage offer. I know for a fact that many a London agent would not have been able or experienced enough to navigate the complications of this type of deal and I was obviously a bit apprehensive and not banking on a successful purchase. The situation was compounded by absent seller’s solicitors (holidays and covid). Amazingly enough we completed the day before the deadline and without Andrew’s work as the agent in the process this just would not have happened. Very pleased.

Paul · 27 August 2023

★★★★★ 5/5

Google

Acorn were brilliant to work with and Andrew was always very responsive and helpful throughout what was a difficult process. Without Andrew's help the sale would not have happened. Highly recommended.

Paul · 27 August 2023

★★★★★ 5/5

Google

Nellie is truly an asset, she ran with the house marketing and sell without flinching in a difficult market.

Joe · 29 March 2024