Trusted Agent profile
★★★★★
192 reviews across 1 platform
29 Westow Street, London SE19 3RW
Acorn's London office at 29 Westow Street is rated 4.8 out of 5 across 192 reviews on 1 platform, including 192 Google reviews rated 4.8. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBig shout out to Jack. He made our experience so much easier and went out of his way and job description to help us get moved in. He is a credit to your company and without his help and determination we would have been in a very different spot. Highly recommend him as an agent. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI recently purchased my first property through Acorn, Crystal Palace and I was very pleased with the service. I had regular communication from Charlie and Brandon and others who helped along the way. Any questions I had were answered, and they helped make this stressful process, a little less so.
Dear Jennifer Bray We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleOur house was on the the market with another agent in SE25, which was struggling to be sold, decided to go dual agency to see if this would help, best decision we made, met Yousef from Acorn - Crystal Palace who was very confident that we we would sell within a month, well it actually only took two weeks to sell, Yousef was excellent, and always there for viewings, telephones calls, emails etc not left to do it yourself, can't thank Yousef and his team enough, we are now happily settled in our new home thanks to Acorn ***** Five stars I would give more if I could.
Thank you Del for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleYousef and his team at Acorn Crystal Palace have fulfilled their promise at every step of our recent house sale. They offer reassurance when it is required and are quick to follow up on any issues and queries that arise. My experience with this branch of Acorn has been the absolute antithesis of previous dealings with estate agents over the years. While Yousef remains the manager, assisted by Jack on the sales team and Laura in the office I wouldn't hesitate to recommend their capable services for the sale of your property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Richard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and the Palace team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI have viewed a lot of properties and Vincent Bui was the first estate agent who listened and knew exactly what I was looking for. He even managed to convince me to view the property without looking at pictures and he was spot on! Vincent’s customer service has been excellent from start to finish and I would highly recommend him to anyone. Thanks again Vincent it has been an absolute pleasure to work with you!PositiveProfessionalism
Thank you Sasha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Vincent and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAs a first time Landlord I was nervous about the process of letting my property but Acorn have been brilliant from the word go. Victoria was always quick to respond to my many questions and put me at ease. I would definitely recommend them
Hi Hannah, thank you for taking the time to share your positive experience with Acorn Property Management. We are thrilled to hear that Victoria provided you with excellent service and made the process of letting your property a smooth one. We appreciate your recommendation and look forward to working with you again.
5/5
GoogleVictoria B at Acorn went above and beyond in helping me find my new home. She really listened to what I wanted and needed, and then when the perfect property became available she made sure I was top of the list to view. I cannot recommend her highly enough. The rest of the staff at the branch have also been super helpful and friendly, and my journey to finding a new home has been a very pleasant one. Thank you!
Dear Octavia Lamb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had an excellent experience recently when purchasing my new home through the Acorn team at Crystal Palace. I received regular updates from Charlie, George and Brandon, they were also extremely helpful in answering all of my questions. I would definitely recommend Acorn to friends and family.
Dear Rhianna Walters, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVictoria was so kind and helpful when we were looking for our flat, and she helped us find our dream place. Communication was clear throughout and she made what could have been a stressful process very simple.
Bethan, thank you for sharing your positive experience with Victoria! We're thrilled to hear that she made your flat search stress-free and helped you find your dream place. Clear communication is key, and we appreciate your feedback. We hope you enjoy your new home!
5/5
GoogleWe are about to put in an offer on a property through Acorns in Crystal Palace. Vincent has been showing us around the properties and I cannot praise him enough. He is prompt, very professional, yet friendly and warm. He is genuinely interested in what you want rather than just showing one property after another. His honesty and understanding along with his professionalism has made me write this review.
Thank you Elle for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Vincent met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe bought our dream home with acorn and they have been brilliant. Shaheen was incredibly responsive and sorted out issues promptly. The manager at the branch was really approachable and honest with us and was in frequent contact. I’ve used many estate agents and been messed around but these guys were truthful and helpful. Thanks team!PositiveResponsiveness
Thank you Jess for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shaheen and her colleagues. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleA few months ago, I agreed a lease with Acron, this was just prior to the Christmas break, my review is late I know. I was asked to, as part of the reference process to respond from my work email. As I mentioned it was just before the Christmas break, my office had closed for the Christmas period and I was unable to do so. I explained this to them and asked to retract my application, and have my deposit refunded. They refused and kept my deposit and dismissed me, I got in contact with the area manager who berated me and belittled me on the phone. Shocking service. And shocking there is no body to audit them.
Hi Dwight. We do always take such issues seriously and of course have a complaints procedure that culminates in a Property Ombudsman review if are unhappy with the outcome of the process. Please email the details of your complaint to customerservices@acorngroup.co.uk and we will review and where appropriate resolve the issue. Thanks
5/5
GoogleI've Been looking for a Flat for the past 3 months now. I spoke Acorns Letting Agent Victoria B. And she took it upon herself to find me the best property that facilitated my needs. Every time something suitable turned up she emailed me promptly to have a look and book in a viewing straight away as the demand for rental accommodation is extremely high at the moment and acts on a 1st come 1st serve basis and when my property turned up she was adamant for me to view asap and now I have a fantastic studio flat, brand new and 15mins on public transport from work. Will definitely recommend Acorn n Victoria if you're looking for property to rent.
Oliver, thank you for sharing your positive experience with Acorns Letting Agent Victoria. We're thrilled to hear she was able to find you the perfect studio flat that met your needs. Your recommendation means a lot to us, and we're so glad you're happy with your new home.
5/5
GoogleI had a very good experience with the team at Acorn Crystal Palace (Godefroy and Paige), as well as group support that was provided too (Brandon). The team co-ordinated with me and each other to deliver a successful and timely property purchase for me that was very stress-free! Would be glad to recommend and use again!
Dear James Fairclough, Thank you for your wonderful review! We are thrilled to hear that you had a … More
5/5
GoogleJack showed us around 2 lovely properties in a charismatic fashion. Vincent was incredibly friendly, funny, and proactive over the phone. So much so, that even after I had made an offer on a property, I wanted to go along to the viewing he arranged, just to hang out with him. I wish them both the best in their promising futures.
Thank you Alex for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Vincent. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI had a great experience dealing with the agency ACORN , but what make the experience special it was dealing with GODEFROY that made things smooth as he always promptly return phon calls, helping any aspects of the selling processes. I would definitely recommend them!
Dear Lisa Pirisi We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleLuke at Acorn in Crystal Palace was on top of everything in the buying process. He was chasing down people when we needed him too and helped us getting another viewing of the property in the very beginning.
Thank you Karen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Luke and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI would highly recommend Acorn Crystal Palace, all the staff were extremely helpful and friendly, particularly Nellie my agent dealing with my purchase. Nellie always responded to my questions in a timely manner and in a professional way.
Hi Julia, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope to see you again in the near future! If theres anything else we can assist with, please do get in touch. Many thanks, Customer Services.
5/5
GoogleThe staff at the Crystal Palace branch were competent and efficient. They did all that I could've expected of them in moving the sale of my property along. Having been let down by another, local agent, I was very happy with the service that Yousef and the team provided.
Thank you Roger for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Yousef and the Crystal Palace team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe were extremely satisfied with our sale through Acorn, and especially Red, who was totally on the ball, well informed, patient, calm and friendly throughout. Very impressed by and grateful for the service - worth every penny.
Brilliant Shelley! thank you so much for leaving such great review.! We are pleased to hear that you were happy with our service and hope to do business with you again in the future-Karen Hedges Acorn Customer services
5/5
GoogleYousef has been incredible throughout this process. He had great, clear advice on the market and completely delivered in achieving us an offer within days. We’ve really valued just being able to pick up the phone to him and the regular updates. I’ll definitely go to Yousef again next time I come to buy or sell.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Gurk for leaving us a 5* review. We are really happy that you were pleased with the service you received from Yousef and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleBought through Acorn crystal palace. Red Talidi made the whole process very easy, including arranging access to the property so I could get building quotes in advance of exchange. Really appreciated his help and calm approach.
thank you Matt , really good to hear! Best wishes Karen Hedges- Acorn Customer Services
5/5
GoogleVictoria was amazing! She is really helpful and showed us so many properties and we were finally able to find one!
Hi Alyzon, thank you for sharing your positive experience with Victoria! We are thrilled to hear that she was able to assist you in finding the perfect property. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback!
5/5
GoogleVictoria was great and she found me a great flat! Really pleased so far and I would definitely use them again!
Hi Silvia, thank you for your positive feedback about Victoria and our services. We're thrilled to hear that you had a great experience finding a flat with us. We look forward to assisting you again in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Acorn's London office has 192 reviews across 1 platform: 192 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Acorn is rated 4.8 out of 5 across all 192 reviews, and 4.8 out of 5 on Google from 192 reviews, checked 9 October 2026.
Acorn, 29 Westow Street, London SE19 3RW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.