Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleVery slow. Took them 3 months to get a quote to repair and refurbish. Inadequate quotes were provided and 4 months later my property is still not tenanted.
Raenih · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Dear Raenih. I am sorry to read your review but having spoken to our Property Management team, I am afraid that your review only tells part of the story. Firstly, we had let your property multiple times previously, so we have not an issue finding you tenants previously or on this occasion. However, previous tenants have complained about serious mould in your property and we have a duty of care to our tenants as well as you. So that we could advise you accurately on the nature of the mould and what works were required, we needed various detailed estimates carried out. For reasons you were aware of, it did take a little longer than hoped to hoped to get these in. Sadly, despite this independent advice, you were unwilling to undertake the required works to make the property habitable. faced with this we are unable to represent you further.. If you feel that I have missed something, please feel free to email me directly at andrew.roberts@acorngroup.co.uk. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn are excellent! Polite, friendly and professional to deal with and found us a suitable tenant quickly.
Auriol · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Auriol for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleThey sold a property for us and where very professional about the process. They kept us in constant communication. However, the first buyer delayed and despite being assured by the agent they were serious and would progress soon they dropped out very late in the day (hence why not 5 stars) A new buyer was sourced very quickly that was successful. I would recommend using these agents.PositiveProfessionalism
Judi · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Judi for taking the time to provide us with a review of your experience. I am please to hear that you were generally happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery professional and friendly, with great communication. Stuart and Beth supported us with the sale of our flat from start to finish. They secured a sale quickly and with little fuss. I recommend them.PositiveResponsiveness, Quality, Professionalism, Value
M · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Mr Bowden for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAs I first time buyer I was lucky to have Stuart as the sales agent for the property. For various reasons the sale took quite a while but Stuart was friendly and responsive from start to finish. He helped clear bumps along the way and solved problems that seemed to stump both sets of solicitors. I’d recommend Stuart and his team for all the support they gave us.
Henry · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Henry for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from Beth and her team. Good exposure to the sale and plenty of viewings before we got a sale at a satisfactory price.
The team always responded promptly to our queries. The team and especially Beth were especially helpful in the final stages of the sale and considerably helped the process to successfully conclude.
Peter · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Peter for leaving us a 5* review. We are really happy that you were pleased with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn made moving home as smooth as possible. Special thank you to Mauricio for all the help and going out of his way on multiple occasions. Also love how by going through Acorn we were automatically connected with Just Move In team for a home set up service free of charge. This was incredibly helpful! So happy we are now all settled in our new home.
MEG · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you MEG for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mauricio and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were so impressed with the service we received from Acorn. We had a few unforeseen challenges during our move but Beth always kept us in the loop and did everything she could to help it progress. Would absolutely recommended them, we were very impressed!
Emily · 27 August 2022 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Googlei HAVE JUST SOLD A FLAT THROUGH DAMMY AJANAKU AT ACORN AND HE MADE THE WHOLE PROCESS SIMPLE FROM START TO FINISH, WITH HIS EXPERIENCE SHOWING AT ALL STAGES OF THE PROCESS. I WOULD DEFINITELY DO BUSINESS WITH HIM AGAIN AND HE HIS HIGHLY RECOMMENDED.PositiveProfessionalism
Stephen · 27 August 2022 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you Stephen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHelped me find a place during a very hectic time of the year - definitely recommendPositiveQuality
Pavel · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Pavel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade has been fab throughout the process of finding somewhere to live. Friendly, very efficient and just a superstar! Thanks so much for all your help!
Jemima · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 26 August 2024
Thank you Jemima for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJade did a phenomenal job in helping me move, she was understanding and timely in the way she conducted her business. Recommend Jade and Acorn for all of their hard work.PositiveResponsiveness, Quality, Professionalism, Value
Georgina · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Georgina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have just let my property for the first time through Acorn. They had a good selection of prospective tenants and Jade was very helpful to me in sorting out all the issues that need to be arranged before the letting startedPositiveProfessionalism
Mark · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jade and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had been trying to sell our house for 2 years through multiple different agents. We almost ready to give up until I called Acorn in East Dulwich, they convinced me they would sell it. With in a month they had got us an offer and just before Christmas of 2022, it was sold. Massive thank you to the team, Brandon and Jack were response, open, honest and most importantly, they delivered.PositiveQuality, Professionalism
Toby · 27 August 2022 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you Toby for leaving us a 5* review. We are really happy that you were pleased with the service you received from Brandon and Jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe've been looking for the right property for almost an year when we met Daniel from Acorn Grove Park. After loosing one property that we had thought was for us, he was beyond measure helpful in finding us an even better house. We are very happy and grateful for the property we are purchasing now and Daniel and his team have been the best help we could have had in this time. Thank you Acorn Grove Park!PositiveResponsiveness, Quality, Professionalism, Value
Arnold · 27 August 2022 · Acorn London (321 Baring Road)
Agent replied · 12 June 2024
Thank you Arnold for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI had a great experience with Acorn as a first time buyer. Charlie was excellent with communication, always checked in and kept me up to date. It’s not often that as a buyer you feel like the estate agents are on your side, this made the buying process much easier! Would highly recommend!
Sarah · 27 August 2022 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Thank you Winnie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleRating only, no written review.
Rob · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Dear Rob. I am sorry to see this rating of the service you have received and have emailed you direct to understand the issues you experienced. I hope to hear from you soon. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleThe team is helpful, but putting a flat on the market and letting it out without checking all the necessary documents and certificates with the landlord beforehand is unprofessional.
Sorry for the negative review.
Jozsef · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Hi Jozsef. Sorry to read your review and have spoken to the team involved. To be clear we did have all the necessary documentation to let the property but I am afraid there is a dispute between the joint landlord that we were unaware of. We are trying to resolve the issues and will keep in touch with you. If I can help further, please drop me a line. Thanks. Andrew Roberts - customer relations manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleBought a flat through Acorn and Andrew was very friendly and helpful, replying to any questions I had very quickly and making sure I had all the info I needed!
Ellie · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Ellie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMassive thanks to Noah and his team at acorn.He took us to multiple properties until we found the right one for us I really appreciate the help couldn’t have done it without them. thanks Noah!
Onatop · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you onatop for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI would like to say Thank you to the team and specially to Noah for putting in the extra effort during this busy time to find me a flat, very helpful, supportive with positive attitude. This is my motivation to stay with you till the final step, to find me a peaceful place to live.... Thank you
Chrissy · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Chrissy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought through Acorn (Andrew) and thought he and they were fantastic - very responsive, throughout the day and week - honest, sensible, professional and very helpful. Thank you very much!PositiveResponsiveness, Professionalism
Louise · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Louise for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThese guys were brilliant throughout our various trials and tribulations as first time buyers, particularly Andrew, who was a consistent voice of calm and reason and more than happy to explain the various stages to us as first timers. Thank you Andrew! Would highly recommend to anyone.PositiveResponsiveness, Professionalism
Oscar · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Oscar for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndrew from Acorn has been super helpful, patient with me (first time buyer!) and he has helped to move things properly even when solicitors were not doing there job!
Thanks again
Giulia · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Giulia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
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