Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,851 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,851 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,155

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

677

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

4/5

Trustpilot

My Overall Experience was good

My Overall Experience was good. My agents were very responsive and helpful

ExclusivelyMe · 17 October 2022 · Acorn Bexleyheath

Agent replied · 19 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I just sold my house in Dartford…

I just sold my house in Dartford through Acorn, it was a smooth transaction in a tricky market. It was excellently handled by Katlyn from the Dartford Branch.

Paul · 14 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Paul for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Katlyn at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Acorn still the worst - 2 years later

In August 2021, I placed a review regarding this company. It's September 2022 and this is what happened. 1. They rightly made us certifying our building with the EWS1 (good);2. The contractor who was supposed to fix our intercom (in 2019) said WE (the directors) were too demanding/late to reply. I took the ownership of it and fixed and replaced 11 intercom phones (for free);3. Every time Acorn called any of the contractors they fixed something but oddly few weeks later there was always something else to fix. Even recently, Acorn hired a new electricity contractor which spotted a problem the previous contractor said they fixed. We all wondered why the previous one didn't fix it. 4. Our Acorn Manager left, we have now 2 temporary ones: we asked to have spreadsheet with all the outstanding task. They send us a spreadsheet titled: "St. Michaels Courts". Yeah right, THAT'S NOT US!!!5. The twin building next to ours, still have to have their intercom fixed (2 years) and their fence redone. 6 They are REALLY GOOD at charging us their fee! Oh when we asked for an extra meeting to discuss all these issues, they replied with their charging fee.

Giancarlo · 13 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Dear GiancarloI’m sorry to read your review. Our block management team do endeavour to use reliable and competitively priced contractors and, should any issues arise with a contractor’s work, the team will always investigate with that contractor and try to resolve. You have mentioned issues at your neighbouring building however any maintenance issues affecting that building are prioritised by their resident Director rather than Acorn. With regard to the schedule sent yesterday, I believe the member of staff who sent that to you did apologise earlier for the error she made in the heading. The Director of our block management team will investigate your concerns and ensure you receive a direct response.Thanks - Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Acorn still the worst - 2 years later

In August 2021, I placed a review regarding this company. It's September 2022 and this is what happened. 1. They rightly made us certifying our building with the EWS1 (good);2. The contractor who was supposed to fix our intercom (in 2019) said WE (the directors) were too demanding/late to reply. I took the ownership of it and fixed and replaced 11 intercom phones (for free);3. Every time Acorn called any of the contractors they fixed something but oddly few weeks later there was always something else to fix. Even recently, Acorn hired a new electricity contractor which spotted a problem the previous contractor said they fixed. We all wondered why the previous one didn't fix it. 4. Our Acorn Manager left, we have now 2 temporary ones: we asked to have spreadsheet with all the outstanding task. They send us a spreadsheet titled: "St. Michaels Courts". Yeah right, THAT'S NOT US!!!5. The twin building next to ours, still have to have their intercom fixed (2 years) and their fence redone. 6 They are REALLY GOOD at charging us their fee! Oh when we asked for an extra meeting to discuss all these issues, they replied with their charging fee.

Giancarlo · 12 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Dear GiancarloI’m sorry to read your review. Our block management team do endeavour to use reliable and competitively priced contractors and, should any issues arise with a contractor’s work, the team will always investigate with that contractor and try to resolve. You have mentioned issues at your neighbouring building however any maintenance issues affecting that building are prioritised by their resident Director rather than Acorn. With regard to the schedule sent yesterday, I believe the member of staff who sent that to you did apologise earlier for the error she made in the heading. The Director of our block management team will investigate your concerns and ensure you receive a direct response.Thanks - Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I rented my flat through Acorn

I rented my flat through Acorn. They have been fantastic, especially Mauricio & Davide. They have been professional and informative throughout the process. I would certainly recommend them to anyone.

K · 10 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you K for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mauricio & Davide at our London Bridge office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

7 days and then the BEST

I spent the last 7 days looking at flats, and Mauricio from the Acorn group has been the most professional among each real estate agent I met. His ear and taste are superb. He heard our needs and walked us through the process of securing a flat; he helped us find a home! I highly recommend him; he's genuinely an expert, and his service is flawless. Thank you, Mauricio!

Isaac · 10 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Issac for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mauricio at our London Bridge office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

7 days and then the BEST

I spent the last 7 days looking at flats, and Mauricio from the Acorn group has been the most professional among each real estate agent I met. His ear and taste are superb. He heard our needs and walked us through the process of securing a flat; he helped us find a home! I highly recommend him; he's genuinely an expert, and his service is flawless. Thank you, Mauricio!

Isaac · 9 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Issac for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mauricio at our London Bridge office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Best Agency, definitely recommend!

We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!

Andie · 8 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Andie. Thanks for the great review of our services and so glad that we could help you with your move. I would love to know which office you dealt with though if you are able to drop me a line.Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

5/5

Trustpilot

Best Agency, definitely recommend!

We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!

Andie · 7 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Hi Andie. Thanks for the great review of our services and so glad that we could help you with your move. I would love to know which office you dealt with though if you are able to drop me a line.Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

5/5

Trustpilot

General service

I am more than happy to recommend the service provided by Mer Alarcon. She is very polite and kind, she listens to my demands as a renter and she does call checks.When I requested to substitute the taps in the bathroom's sink as suggested by the plumber on a house visit, she swiftly noticed the landlord.Soon, the taps were changed.Also, she rang to inspect the smoke/CO2 alarms. That is an important health and safety issue.She is calm and attentive.She shows awareness of the crisis of the present rent market, that is extremely expensive for tenants.And, for any update she uses her good offices to act as an intermediate between me and the landlord.Overall, she has provided a satisfactory service.

Maurizio · 5 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Maurizio for for leaving us a 5* review. We are delighted to read your experience of working with Mel in our Property Management division and glad that she has provided you with a good service. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

General service

I am more than happy to recommend the service provided by Mer Alarcon. She is very polite and kind, she listens to my demands as a renter and she does call checks.When I requested to substitute the taps in the bathroom's sink as suggested by the plumber on a house visit, she swiftly noticed the landlord.Soon, the taps were changed.Also, she rang to inspect the smoke/CO2 alarms. That is an important health and safety issue.She is calm and attentive.She shows awareness of the crisis of the present rent market, that is extremely expensive for tenants.And, for any update she uses her good offices to act as an intermediate between me and the landlord.Overall, she has provided a satisfactory service.

Maurizio · 4 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Maurizio for for leaving us a 5* review. We are delighted to read your experience of working with Mel in our Property Management division and glad that she has provided you with a good service. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I have had the pleasure to deal with…

I have had the pleasure to deal with Jamie Perrin for over 1 year now and I have been extremely happy with his services. He has always been very helpful and anytime I needed his assistance or had any questions, he was always there and never hesitated. I just want to say thank you so much for all your help and for making the whole process easier for me and my family. THANK YOU.

Lena · 29 September 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Lena for taking the time to leave us a 5* review. We are really happy that you were pleased with the service you received from our Jamie in our Property Management division and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

2/5

Trustpilot

Caution Avoid Avoid Avoid!terrible…

Caution Avoid Avoid Avoid!terrible experience since April 2022 property marketed with acorn after convincing me to take it fr original agent and gave it to them bec they will definitely sell it in just 2 weeks and all sweet talk to convince me,so I agreed,they told me after a week and a half the got a buyer who was ready financially turn out after 3 weeks of waiting the buyerdid not have the finance,but I was told by Charlie they had a cash buyer who was ready turned out to be housing association,after going through all the paper works and searches,and all the stress associated with selling,surveyor/Valuation came and told me all was well with the property,Charlie is now trying to come up with all kind of stories to get the price down even trying to get me to do another survey to gain access to my property while am on holiday,now they are saying they can't get the people to sign the contract:if there was anyone in the first place,they just want to get your property as cheap as they can and to make money for themself and making it look as tho they are helping you,frustration Frustration this is the Grove park branch negotiator Charlie G and sale manager Leon ward. After informing them since no contract is signing to take my property off the market it is still on their website and sold sign still on my property I will now instructed my lawyer:>just to show how these people work with no care or consideration for home owner,my property sale was not moving towards a contract after near 5 months so I ask to withdraw it from the market which took nearly 3 weeks of back and forth to finally get it done and even now 20/9/22 the sale sign sub to contract is still up and running on my property smt these agents is something else

Irone · 21 September 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Dear Irona. I have responded to you directly on this review. Needless to say, the points you have raised are not true, but accept that the branch could have explained the situation better to you. Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

2/5

Trustpilot

Caution Avoid Avoid Avoid!terrible…

Caution Avoid Avoid Avoid!terrible experience since April 2022 property marketed with acorn after convincing me to take it fr original agent and gave it to them bec they will definitely sell it in just 2 weeks and all sweet talk to convince me,so I agreed,they told me after a week and a half the got a buyer who was ready financially turn out after 3 weeks of waiting the buyerdid not have the finance,but I was told by Charlie they had a cash buyer who was ready turned out to be housing association,after going through all the paper works and searches,and all the stress associated with selling,surveyor/Valuation came and told me all was well with the property,Charlie is now trying to come up with all kind of stories to get the price down even trying to get me to do another survey to gain access to my property while am on holiday,now they are saying they can't get the people to sign the contract:if there was anyone in the first place,they just want to get your property as cheap as they can and to make money for themself and making it look as tho they are helping you,frustration Frustration this is the Grove park branch negotiator Charlie G and sale manager Leon ward. After informing them since no contract is signing to take my property off the market it is still on their website and sold sign still on my property I will now instructed my lawyer:>just to show how these people work with no care or consideration for home owner,my property sale was not moving towards a contract after near 5 months so I ask to withdraw it from the market which took nearly 3 weeks of back and forth to finally get it done and even now 20/9/22 the sale sign sub to contract is still up and running on my property smt these agents is something else

Irone · 20 September 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Dear Irona. I have responded to you directly on this review. Needless to say, the points you have raised are not true, but accept that the branch could have explained the situation better to you. Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk

5/5

Trustpilot

Swanley Acorn Ace it

We would like to thank Hayley, Rhea, Blaise and the rest of the team for making the selling process so easy, previous experience was not so pleasant. They did exactly what they said they were going to do when we first met Hayley, kept us informed through out the process, answered calls and returned them if they were busy on other lines, progressed solicitors and were always pro-active. They remained professional at all times. A confident young team that worked well together and you can see they have been trained to an excellent standard. Defiantly recommend Swanley Office and have done so with another property sold subject to contract going through at the moment with Family.

Ken · 9 September 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Ken for for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Swanley office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Expert Local Knowledge

Acorn did an excellent job when I was selling my flat. They know the local market well and were quick to adapt to a surge in demand. From beginning to end, they were supportive and communication with them was excellent. As they have a number of offices in South East London, my property was marketed widely. I had around 25 viewings (it was difficult to keep up with all the bookings!) on the first weekend and found a buyer very quickly. I would definitely recommend them.

Alyson · 31 August 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Alyson for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Lewisham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Expert Local Knowledge

Acorn did an excellent job when I was selling my flat. They know the local market well and were quick to adapt to a surge in demand. From beginning to end, they were supportive and communication with them was excellent. As they have a number of offices in South East London, my property was marketed widely. I had around 25 viewings (it was difficult to keep up with all the bookings!) on the first weekend and found a buyer very quickly. I would definitely recommend them.

Alyson · 30 August 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Alyson for leaving us a 5* review. We are really happy that you were pleased with the service you received from our Lewisham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Daisy · 29 August 2022 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Daisy for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Google

Rating only, no written review.

Marion · 29 August 2022 · Acorn London (29 Westow Street)

Agent replied · 28 August 2024

Thanks Marion for the 5 star review. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great Service

We had a great experience with James Keen. We were moving from abroad and he was very supportive and flexible. He answered all our calls and emails promptly and guided us through the difficult process particular to our move. Would recommend to anyone!

M · 28 August 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Michael for leaving us a 5* review. We are really happy that you were pleased with the service you received from James and hope you will be happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Bella did an excellent job sorting out some problems with our property and liaised well with the tenants and contractors.

M · 28 August 2022 · Acorn London (29 Westow Street)

5/5

Google

Shaheen at Crystal Palace Acorn was very professional and responsive, answering our questions quickly! Would recommend.PositiveResponsiveness

Megan · 28 August 2022 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Megan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Shaheen and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Aaron was incredibly responsive and helpful. A positive attitude and a lovely guy.PositiveResponsiveness, Professionalism

Mabli · 28 August 2022 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Mabli for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Aaron and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Harry did a great job helping me with the entire renting process. Highly recommend.

Coops · 28 August 2022 · Acorn London (29 Westow Street)

Agent replied · 27 August 2024

Thank you Coops for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Harry and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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