Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,851 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,851 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

678

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

The best Estate agents in Medway

Just about to Exchange on our property. Brilliant job done by the sales team in Rainham office, after so many letdowns by an other Estate agent who we felt did not act in our best interest, we switched to Acorn. We were taken by surprise, ACORN Estate Agents Rainham, friendly but professional the sales team got to work straight away. Great advice, superb communication throughout and they go out of the way to accommodate your requirements. Can't thank Mark and his team enough. We can't recommend them enough.

Lyn · 24 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Lyn, we’re so happy that you took the time to leave such a positive review for our Rainham Team. We look forward to working with you again soon!

5/5

Trustpilot

Thank you Josh, Alesha and Jake

We are thrilled to have worked with Acorn Estate Agents. Josh, Alesha and Jake were instrumental to us getting our dream home. They are so wonderful.Josh was always able to keep us calm and reassure us that everything was going to be ok. He would always chase every party involved to get the correct answers.We are so grateful and without a doubt, expect many visits from us. Especially being that your office is not far from our house.Amazing team we cannot recommend enough :-)

Nancy · 20 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thanks so much for the kind words. We will share this with Josh , Alesha and Jake at the Gravesend office !

5/5

Trustpilot

Thank you Josh, Alesha and Jake

We are thrilled to have worked with Acorn Estate Agents. Josh, Alesha and Jake were instrumental to us getting our dream home. They are so wonderful.Josh was always able to keep us calm and reassure us that everything was going to be ok. He would always chase every party involved to get the correct answers.We are so grateful and without a doubt, expect many visits from us. Especially being that your office is not far from our house.Amazing team we cannot recommend enough :-)

Nancy · 19 November 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thanks so much for the kind words. We will share this with Josh , Alesha and Jake at the Gravesend office !

4/5

Trustpilot

Good experience with my agent Amelia

Good experience with my agent Amelia, always very helpful and communicated well

ExclusivelyMe · 19 November 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

we are really pleased that you were happy with the service from our Dartford office ! Thank you for posting a review

5/5

Trustpilot

Great experience as buyers

Our experience with Acorn has been really smooth and the communication has always been swift. Any thing that required intervention they were always there to help.As buyers, our experience has been great.

Darren · 18 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Karen Hedges-Acorn Customer Services

5/5

Trustpilot

Highly recommend Acorn Estate Agents Rainham Kent

Highly recommend this estate agents, very professional and helpful. I delt with Mark from the Rainham Kent branch and found I could always have an honest open chat with him. Responds very quickly to emails & calls5* service all round

Joanne · 11 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Joanne, we’re so happy to hear you had a good experience. We will share this with the team!

5/5

Trustpilot

Great service from acorn as tenants

I would like to shout out Mer in the property management team for helping us with our property issues promptly and doing so with care and understanding. We have been having some water issues related to something outside of the landlords control and Mer is really pushing to help us. Absolute 5* service from these guys since day 1.

Tyler · 8 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thanks so much for the kind words, Tyler. Have a great day!

1/5

Trustpilot

ACORN ELTHAM (COWBOYS)

We are still having issues renting a place.They took £350 from my partner for a holding deposit and now won’t give it backThis is due to a paid CCJ which I was clearly not aware affected my credit going forward as my credit rating is decent. If i knew that a paid CCJ would sit on my file for 6 years then of course i would of made this aware on the offer form. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel like a liar which I am NOT! I have sent a further email asking for this to be looked into but have now found myself ignored.Apparently they use it for the cost of referencing… I’ve been private renting for 10 years at my current place … I have a decent credit rating and have shown that my partner and I can clearly afford the rent.Give me back my money pleaseThis was Rachel Butcher from the Eltham branch who has been ignoring me ever since. Customer service is shocking and appealing.*UPDATE 05/11 - Have now received the full holding deposit refund but it took for this review to get the potential ball running*

Jay · 6 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Dear Jay. I am sorry to read your review and will look into this today. You will receive an update from us before close of play. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Godefroy the Great Acorn

Godefroy from ACORN Estate Agents Camberwell has been a true gem. Godefroy found us a buyer within a few weeks and he kept us updated at all time chasing both sides buyer and seller. We knew at all time which solicitor to chase so they could make excuses... We set up a WhatsUp group with my flatmates so Godefroy advised us before each visit. The whole process was smooth and efficient. The Head office is also on the ball. They were available and took time to explain when we had questions.I highly recommend ACORN. A 5 stars Service !!! Thank you ACORN Team.

Xavier · 5 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Xavier, that’s wonderful to hear. Thanks so much for leaving us a review. See you soon! Best Wishes- Acorn Customer Services

1/5

Trustpilot

ACORN ELTHAM (COWBOYS)

We are still having issues renting a place.They took £350 from my partner for a holding deposit and now won’t give it backThis is due to a paid CCJ which I was clearly not aware affected my credit going forward as my credit rating is decent. If i knew that a paid CCJ would sit on my file for 6 years then of course i would of made this aware on the offer form. Because my referencing didn’t go through / FAILED as they keep saying which makes you feel like a liar which I am NOT! I have sent a further email asking for this to be looked into but have now found myself ignored.Apparently they use it for the cost of referencing… I’ve been private renting for 10 years at my current place … I have a decent credit rating and have shown that my partner and I can clearly afford the rent.Give me back my money pleaseThis was Rachel Butcher from the Eltham branch who has been ignoring me ever since. Customer service is shocking and appealing.*UPDATE 05/11 - Have now received the full holding deposit refund but it took for this review to get the potential ball running*

Jay · 5 November 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Dear Jay. I am sorry to read your review and will look into this today. You will receive an update from us before close of play. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 2 November 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Gary..you are making serious allegations about our firm that without evidence and/or fact, you are unable to substantiate or prove. Please contact me on 020 8315 6922 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Racist group

Had a viewing booked recently and a couple (asian) had viewed the property before us arriving and had said in passing that the agent was very rude and had made remarks assuming that this was NOT the place for them. Of course me and my partner (black) decided to judge with our own selves and from the get go the agent in particular gave a frosty reception when seeing us. I went to put my hand out to shake and was rebuffed and when saying hello the reply was just straight to showing us the property. There was no eye contact or friendly smile and when we asked questions we was hit with blunt and to the point answers. There definitely was a air of that this place was NOT for us also and not even a goodbye or next steps if we was interested.When trying to ring through, the agent was never available and when speaking to someone on behalf of the agent we was hit with rudeness and abruptness and to this day have had no response from thr agent or company.Of course you can judge for yourselves but I would save yourself the bother and go elsewhere or suffer the same fate as the other couple as well as ourselves.

Gary · 1 November 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Gary..you are making serious allegations about our firm that without evidence and/or fact, you are unable to substantiate or prove. Please contact me on 020 8315 6922 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Brilliant people providing excellent service

Professional, efficient and friendly service from all the staff I had contacts with. Davide took the time to explain everything on my first visit at the Acorn office in Kennington and also answered all my questions when he visited and took amazing pictures of my flat. Damian dealt with the viewings and keep it me informed all the time about offers and how things were progressing. I did not meet Lorrell in person but she replied to emails in seconds and explained every requirements and was always available over the phone. They were all brilliant and made my first experience letting out my flat stress free. Acorn definitely have got the right people to provide an excellent service and I will not hesitate to recommend them to anyone I know.

Dario · 30 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Dario for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Davide and Damian at our Kennington office and Lorrell at Property Management. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Brilliant people providing excellent service

Professional, efficient and friendly service from all the staff I had contacts with. Davide took the time to explain everything on my first visit at the Acorn office in Kennington and also answered all my questions when he visited and took amazing pictures of my flat. Damian dealt with the viewings and keep it me informed all the time about offers and how things were progressing. I did not meet Lorrell in person but she replied to emails in seconds and explained every requirements and was always available over the phone. They were all brilliant and made my first experience letting out my flat stress free. Acorn definitely have got the right people to provide an excellent service and I will not hesitate to recommend them to anyone I know.

Dario · 29 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Dario for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Davide and Damian at our Kennington office and Lorrell at Property Management. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Charlie was a great help and kept us updated throughout the process. He was very professional at all times and knowledgeable on our purchase from start to end, which was really helpful for us as first time buyers. I would definitely recommend him to anyone. Thanks again Charlie :)

Athi · 26 October 2022 · Acorn London (321 Baring Road)

Agent replied · 25 October 2024

Thank you Athi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Charlie and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Dammy is a star

Dammy and his colleagues at the brockley offices went above and beyond on a difficult purchase There were a number of issues that held things up and he was cool and collected and behind the scenes smoothing out of issues I genuinely believe without this input the purchase would have faltered Very professional and reliable.From my experience I would recommend Acorn with complete confidence from offer to completion they were always available and always helpful and attentive to the progress of the transaction.

Tessa · 25 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Tessa for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Dammy at our Brockley office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great Service

Will and the team are fantastic.Will communicated well throughout the process and kept me updated.Will is an exceptional individual as well as very talented in this field.He really knows his stuff. Absolutely on point and well ahead of the market. Surely he must be one of the best in the country.I am delighted with the outcome and very grateful. Thank you so much.

Ursula · 25 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Ursula for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Will at our Plumstead office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

We have 2 properties rented via Acorn

We have 2 properties, both rented out via Acorn. They have been brilliant and extremley professional. I would point out that Jamie Perrin is an outstanding and calm property manager who has been extremly heplful with dealing with problem tenants. Harry Frankland is our lettings agent who has been really thorough in finding the right tenant for the property. I would highly recommend Acorns services. I feel they are are much more professional and good as compared to other agents in the market.

Neville · 24 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Neville for leaving us a 5* review of your experience using our services. I am delighted to read that Jamie (Property Manager) and Harry (Lettings Manager) have looked after you and hope that we will continue to manage your letting needs in the future. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

I have had some pretty bad experiences with agents in London. Acorn were by far the most professional, helpful and most human agents I have ever dealt with. They were attentive, kind and speedy. When things got rough they put in extra time and care to rectify the situation. Many thanks :)

Margo · 24 October 2022 · Acorn London (325 Kennington Road)

Agent replied · 23 October 2024

Thank you Margo for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Kennington team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Fantastic Acorn Rainham!

We sold our house through Acorn Rainham who as a team have been fantastic!Mark dealt with our sale and was in contact with us constantly reassuring us throughout, which has been welcomed in the current climate!SUPERB EXPERIENCE I WOULD FULLY RECOMMEND!Samantha

Samantha · 22 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Samantha for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Mark at our Rainham office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Thumbs up for Acorn Estate Agents!

My partner and I recently acquired our first home. Acorn, facilitated the whole process in a very smooth manner. Communication with them was always expedite which is something you really appreciate when buying your first property as you are full of questions.

Sergio · 22 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Sergio and Mariaelena for leaving us a 5* review. We are so pleased that you were happy with the service you received from our Ross at our Lewisham office and hope that you will be very happy in your new home. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Ameila and Jake have been amazing…

Ameila and Jake have been amazing through the whole process of buying our first home. Kept us well informed and were really efficient and easy to contact. Really glad we had them as our estate agent.

Amina · 21 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Amina for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Amelia and Jake at our Dartford office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Strood sale

We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.

Louise · 21 October 2022 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Louise for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Jake and Chris at our Strood office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Strood sale

We dealt with Jake and Chris from the strood office, they were great and communication was fantastic. From open day to completion was 14 weeks, they generated a lot of interest in our property and the photos turned out really well. Thanks Jake, Chris and the wider Acorn Strood team.

Louise · 21 October 2022 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Louise for for leaving us a 5* review. We are delighted to read that you were happy with the service you received from Jake and Chris at our Strood office. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.4 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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