Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotFantastic first time buyer experience!
We just completed and moved into our first property in Forest Hill and have been so impressed with Adam at Acorn Sydenham during the whole buying process. Adam was amazing from day one - arranging 5 viewings in an afternoon and even giving me a lift in between a couple of properties. He was friendly and amicable but also knowledgeable on the properties shown and if unaware of something, always jotted notes down to check and respond later. When we chose a favoured property he was very flexible when we wanted to arrange second and third viewings. Through the whole process he was always organised and very responsive, providing valuable guidance and advise where needed, communicating swiftly with the seller with any clarifications we needed. From initial interest all the way through to completion he really went above and beyond for us, making our buying experience very pleasant. Adam is a great ambassador for Acorn and we would now 100% recommend Acorn after the top notch service provided to us.
Colin · 27 February 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
That's brilliant Colin, thanks so much for a great review. Glad you were happy! Kind regards- Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotVery pleased with the service received…
Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.
Neil · 27 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Neil, that's a super review for Charlie, Leon and the team at Grove Park. Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotUnprofessional
I just wanted to let people know that Acorn in blackfen are very unprofessional!! Based on my personal experience with them. What they say and do are two different things. I told them not to value my property because it was going through court that they wasn't picked from the list which the solicitors and judge had arranged. I told two different people the manager and a lady that work there the same thing. They said not a problem we don't want to waste our time on a free valuation. We will cancel the appointment that my ex husband had made bearing in mind I live in this house.. What happens they did a valuation from the outside of my house even though they was told not to and said to me that they wont and its been cancelled.. please do not trust them they are liers.. because of their wrong choices they made. Me and my daughter may cost us losing our home.. very unprofessional
Emma · 22 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Emma. As I my colleague has explained to you at length, your ex instructed us to provide him with a valuation. Irrespective of whether you wanted this or not, we were instructed by him, not you and so we could not cancel his instructions. We did advise him that you refused access to the property you occupy and so he requested we provided him with a desk-top valuation instead. We have done nothing wrong and so would be grateful if you remove the libellous comments in your review. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotPerfect from start to finish
Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!
Calvin · 20 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Calvin, that is such a brilliant review for Mark and the team, we are delighted that you were happy with the service your received ! Kind Regards- Karen Hedges - Acorn Customer Services
★★★★★ 5/5
TrustpilotPerfect from start to finish
Perfect from start to finish! Mark and his team were utterly brilliant throughout the process and we couldn’t recommend them more. We were delighted with the marketing (photos were amazing quality and the house sold extremely quickly), Mark was just wonderful throughout the sale process. He is an expert at what he does and he inspires total confidence: I was so grateful to have Mark guide me through the process. Really delighted that we chose Acorn Estate Agents and wouldn’t hesitate to recommend them!
Calvin · 19 February 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Calvin, that is such a brilliant review for Mark and the team, we are delighted that you were happy with the service your received ! Kind Regards- Karen Hedges - Acorn Customer Services
★★★★★ 5/5
TrustpilotBest estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had
Ellise · 17 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotMark was amazing
Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!
Stacey · 17 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotMark was amazing
Mark was amazing Helped our purchase go through within 5 weeks! Would highly recommend was prompt at getting back to me with answers I’d asked and also called most days to update with necessary information Great work Thank you!
Stacey · 16 February 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Brilliant, thank you Stacey for taking the time to post a great review! Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 4/5
TrustpilotI had three estate agents who all gave…
I had three estate agents who all gave different prices Acorns was the best by far and the valuation proved they were spot on house sold without any problems.
Frances · 7 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you for your kind review of our Dartford Office. We would love to know if there is anything we can do to make this a 5 Star! Kind regards Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotVery helpful with everything
Very helpful with everything. Brilliant experience thankful for everything and sorting everything out and answering allThe questions a first time buyer had.
Mr · 3 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Mr Saglam, we are really please that you wee happy with the service from Acorn Dartford- Kind regards Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Becky · 3 February 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
★★★★★ 4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Guy · 25 January 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
★★★★★ 4/5
TrustpilotIt was a pleasure to view the property…
It was a pleasure to view the property today and we were very impressed with agent's good manners and patience. She was very professional.
Guy · 24 January 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Guy, that is very kind of you to leave a super review for our Swanley office. We hope we can find you a dream home and get this to a 5 Star review !! Best wishes-Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotHighly Recommend Acorn!
I've had a great experience with Acorn. James was brilliant - always helpful, personable and reliable. Thanks so much!
Lily · 18 January 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Lily. I will be sure to pass that on to James and the Team at Acorn Dulwich. We are glad you had a great experience. Kind regards- Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotHighly Recommend Acorn!
I've had a great experience with Acorn. James was brilliant - always helpful, personable and reliable. Thanks so much!
Lily · 17 January 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Lily. I will be sure to pass that on to James and the Team at Acorn Dulwich. We are glad you had a great experience. Kind regards- Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotMark and his team were fantastic from…
Mark and his team were fantastic from start to finish . Always there to deal with any questions .
Deborah · 17 January 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Deborah. I will pass that on to Mark and the team at Rainham. kind regards-Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotIf only I could rate -5
If only I could rate -5Spare yourself from stress, trauma and disrespect, after paying 13% full management fees. If you come across Adam Slaney as the representative of Acorn, do not believe a word he will say. He will only make sure he onboards you, even at the cost of your mental health. He will not do due diligence to find a good tenants for you and will lie just to get in your pocket. He will lie to you about the tenants (that they are good and has been with Acorn for many years and had never been a problem) but the moment they enter your property they will turn into a nightmare.The property managers like Lisa lewis and Siobhan Smith are equally awful. You will be at their mercy to get rent or get any news about your property. Even after paying full fees every single month, they wont bother to inform the rent is delayed, which was every single month. Acorn representative will lie to you that they will check your properties. But they will never do that, they will never inspect your property or give you report. They can even change the locks and not bother to give you copies. These are bunch of con-agents including Nichole Lindsay. They will make you buy this guarantee and that warranty, but when it will be time to use them they will just put you on the pedestal and lie. They always work against you even after taking money which I found strange. They always wants to fix things that tenants have broken and tried to pass on to me as my duty. They kept on ripping me off with this or that without giving any explanation. Not only this they will also tell you “consider yourself lucky that you are getting the rent at least (even if its not in full or on time”.Acorn completely ignored any responsibility of getting me a bad tenant who doesn't pay on time and has been damaging my property. Also for strange reason they had been siding with the tenants and not trying to get them out (knowing very well that I with a young child and need to move back into my own property because of the cost of living crisis). Subtly threatening me with all the UK anti landlord laws over the phone. I am scared of loosing money, my home but they don't care. Anything matters to them is to rip out more money from me in the name of fees and services.If you have any respect for your time and hard earned money, avoid these people like plague.
Sudarshana · 17 January 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Sudarshana, i am sorry to learn of the difficulties you have been experiencing .We are now in direct contact with you with the aim of resolving the issues in a positive way. Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotMark and his team were fantastic from…
Mark and his team were fantastic from start to finish . Always there to deal with any questions .
Deborah · 16 January 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Deborah. I will pass that on to Mark and the team at Rainham. kind regards-Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotIf only I could rate -5
If only I could rate -5Spare yourself from stress, trauma and disrespect, after paying 13% full management fees. If you come across Adam Slaney as the representative of Acorn, do not believe a word he will say. He will only make sure he onboards you, even at the cost of your mental health. He will not do due diligence to find a good tenants for you and will lie just to get in your pocket. He will lie to you about the tenants (that they are good and has been with Acorn for many years and had never been a problem) but the moment they enter your property they will turn into a nightmare.The property managers like Lisa lewis and Siobhan Smith are equally awful. You will be at their mercy to get rent or get any news about your property. Even after paying full fees every single month, they wont bother to inform the rent is delayed, which was every single month. Acorn representative will lie to you that they will check your properties. But they will never do that, they will never inspect your property or give you report. They can even change the locks and not bother to give you copies. These are bunch of con-agents including Nichole Lindsay. They will make you buy this guarantee and that warranty, but when it will be time to use them they will just put you on the pedestal and lie. They always work against you even after taking money which I found strange. They always wants to fix things that tenants have broken and tried to pass on to me as my duty. They kept on ripping me off with this or that without giving any explanation. Not only this they will also tell you “consider yourself lucky that you are getting the rent at least (even if its not in full or on time”.Acorn completely ignored any responsibility of getting me a bad tenant who doesn't pay on time and has been damaging my property. Also for strange reason they had been siding with the tenants and not trying to get them out (knowing very well that I with a young child and need to move back into my own property because of the cost of living crisis). Subtly threatening me with all the UK anti landlord laws over the phone. I am scared of loosing money, my home but they don't care. Anything matters to them is to rip out more money from me in the name of fees and services.If you have any respect for your time and hard earned money, avoid these people like plague.
Sudarshana · 16 January 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Dear Sudarshana, i am sorry to learn of the difficulties you have been experiencing .We are now in direct contact with you with the aim of resolving the issues in a positive way. Karen Hedges- Acorn Customer Services
★★★★★ 5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Luke · 15 January 2023 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
★★★★★ 5/5
TrustpilotWhat more could you ask for
I couldn’t ask for anything more from Mark and the team. Such a great service with lots of communication and the expertise to get the job done. Completed our chain twice and made what could have been a very stressful situation very smooth and easy. Thank you all!
Luke · 14 January 2023 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thank you Mr Francis, I will be sure to pass that on to Mark and the Team at Rainham. Thank you for taking the time to post your review. Karen Hedges-Acorn Customer Services
★★★★★ 5/5
GoogleAdam was very helpful and went the extra mile to help us complete our sale.
Iain · 12 January 2023 · Acorn London (325 Kennington Road)
Agent replied · 11 January 2025
Thank you Iain for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam (Kennington) was incredibly knowledgeable and supportive, I am very thankful for his help and advice.
Lorna · 12 January 2023 · Acorn London (325 Kennington Road)
Agent replied · 11 January 2025
Thank you Lorna for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Adam met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
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