Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWe bought a house using their services, unfortunately they were only concerned with taking the money and guaranteeing the rights of the seller ... without any regard for our rights as buyers.
The house was delivered dirty and with the floor completely scratched by the seller while taking his stuff out.
Acorn feedback was: you should raise a "small claims court".
Totally disappointed!
David · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Hi David. I am sorry to hear about your experience whilst buying your new home. Ultimately, our client is the seller of the property and that is who we are acting for. However, we of course recognise and respect buyers wishes during the process but it is the sellers instructions we must adhere to. With regards to damage caused during the moving process, this is something that must be taken up with your solicitor as it is a legal matter and one we are unable to help with. Your solicitor will advise you on what actions to take. If you wish me to investigate further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
GoogleAcorn, and particularly Andrew Castle, could not have made our first time buying process easier. Andrew answered all of our (probably stupid) questions with maximum clarity and no judgement, was always there when we needed him, and it felt like he was truly in our corner throughout the whole process. Couldn't recommend them enough!PositiveResponsiveness, Professionalism
Gemma · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Gemma for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHighly professional and structured way of operating
Special thanks to Mr Nicholas and Mr Noah
I was searching for a property for the last two months. I contacted many estate agents. But Acorn is the best. I was so desperate in finding a home. I came to london from India and i dont want to be homeless. Thanks to Mr Nicholas Mr Noah and Acorn for there professional help through out the process. They were always available on phone and they understand my need and move the things so quickly.
I will always be gratefull for acorn and those two wonderfull persons.
I highly recommend Acorn for letting and sale
PROFESSIONAL, TRUST, FRIENDLY
Thanks Acorn
Akhil chandran
Akhil · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Nicholas and Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndrew was absolutely fantastic when selling our flat - he really went above and beyond to get us moved and was excellent at keeping communications going up and down the chain. Would happily use Acorn and Andrew again (Not that we're looking to move house again anytime soon of course!)
Gemma · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Gemma for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy wife and I were very impressed by the service we received, initially by Andrew and from then on by Steph. She kept us up to date on everything that mattered and was so good at getting back to us if we needed any more information. It made a stressful situation less so. We think the term "going the extra mile" is very apt for the professionalism and courtesy given to us. An excellent estate agency - one we heartily recommend!
Roy · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Roy for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and Steph and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWorking with Andrew over the past few months has been a pleasure.
There were many hurdles thrown our way with the sale of our property, but Andrew was always available to speak to and offer advise. This includes working outside of normal hours.
Andrew was always polite, friendly and honest, making the whole experience less stressful, which is always welcome when moving home!
We cannot thank Andrew enough for all of his support and would most definitely recommend reaching out to him if you’re considering to sell your property.
Mark · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAndrew has been simply great throughout the selling process. Keeping me up to date at every point, seeing potential delays and providing me with advice to ensure the sale continues on track. I simply couldn’t have asked for more. I would definitely use Acorn and Andrew again in the future.
John · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you John for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe bought our property through Acorn. There were a few hiccups along the way selling our place but Andrew kept the sellers in the loop would help us chase outstanding documents and was very helpful and patient throughout the process. We now have our forever home which we absolutely love!
Bethany · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Bethany for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRecently exchanged on a property as a first time buyer, and Acorn throughout have been incredibly helpful. Andrew Castle who was leading the transaction was a pleasure to deal with - really appreciated his no nonsense approach, very responsive, constantly involved and informative throughout. Would highly recommend Andrew and Acorn.
Sam · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Sam for leaving us a 5* review. We are really happy that you were pleased with the service you received from Andrew and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI've recently sold my property with Andrew Castle at Acorn Forest Hill, and he's been outstanding throughout. Transparent, helpful, committed, positive and understanding. The process has taken a while for a number of reasons (all beyond our control) but I've always had complete faith in him and felt fully supported. I've had some bad experiences with estate agents in the past, but Andrew's been friendly, positive and highly professional throughout. I'd recommend him readily.PositiveResponsiveness, Quality, Professionalism, Value
Fran · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Fran for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and glad we got there in the end. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy partner and I had a fantastic experience working with Andrew and the Acorn group. He was proactive, knowledgeable, and responsive - our first time buying really could not have gone more smoothly. I would strongly recommend the team to anybody looking to buy a property; a professional operation from start to finish. Thank you!PositiveResponsiveness, Professionalism
Miranda · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Miranda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andrew and his team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn has been way better than other estate agents i’ve been to in the area and more than helpful with my property search. I thought it would be easy to look for a home but one of the agents, Noah, has been the best in helping me find the right property and he keeps me updated regularly on any new properties on the market. i Thought i was being too picky and demanding at first but Noah has been the best person for the job and i wouldn’t pick anyone else. Would recommend especially if it’s your first time renting a property :)
Carina · 27 August 2022 · Acorn London (58 Road)
Agent replied · 26 August 2024
Thank you Carina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Noah and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Babatunde · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thanks Babatunde for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRating only, no written review.
Christine · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thanks Christine for the 5 star review. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFriendly staff. Max and the team easy to deal with and worked hard to get our development sold
Dovid · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Dovid for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Max and the Catford team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleReally clear and sound advice right from the start. Kept us well informed throughout the process and were helpful on a number of fronts.
Richard · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Richard for leaving us a 5* review. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service and support in particular from Kevin at the Catford branch. He kept me informed at every step of the way.
Yvonne · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Yvonne for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleKevin was great. Really helpful and always quick to respond. He made the whole experience much less stressful! Thank you!
Danielle · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Danielle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleBig thank you to Kevin B Catford branch. Great service and communication throughout the sales process. Was always on hand to answer any questions. Would recommend!
Dom · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Dom for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Kevin but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI worked with Max on the purchase of a new property. Max was extremely helpful throughout the process and was always on hand to answer question or help chase solicitors. Great service from start to finishPositiveResponsiveness, Quality, Professionalism
T · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you T White for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Max met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRecently bought a property through Kevin at Acorn. Kevin and the team were very helpful throughout the process and even afterwards with some follow question. A very good experience.
Thanks Acorn
Adam · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Adam for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kevin and his colleagues. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat experience with Acorn in Catford and especially big thank you to Kevin who was always a pleasure to deal with, quick to respond, helpful dealing with any queries and really proactive with pushing things forward through the buying process.
Andrew · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Andrew for leaving us a 5* review. We are really happy that you were pleased with the service you received from Kevin and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a good experience with this Acorn branch. The support of the staff, particularly Max, was always professional and supportive with requests adhered to in a timely manner. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Max · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Max for leaving us a 5* review. We are really happy that you were pleased with the service you received from Max and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team at Acorn Catford recently handled my mum and dads house move, the service that we received from Richard, Max and the whole team was exceptional at all times, we could not have asked for more help and support from them throughout the whole process. Thank youPositiveResponsiveness, Professionalism
Russell · 27 August 2022 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Thank you Russell for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Richard, Max and the Catford Team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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