Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI was concerned about finding the right agent I didn't want a cliched sales pitch or to be taken on and then forgotten about and I wasn't interested in if my agent arrived in a brand new Tesla. There was something about Adam, particularly his local knowledge and plain talking that drew us to go with Acorn. Adam and the team were quick to get things going and found a buyer after the first weekend. What was credit to the agency was the way they kept in touch throughout and in fact were very proactive in chasing the sellers solicitors to move the sale on. Selling a house is stressful at the best of times but Adam was refreshing and provided necessary support to the very end. I would have no hesitation recommending Acorn.
Graham · 27 August 2022 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Graham for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Graham. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleArikson Franco, was very helpful, professional and proactive during the selling process.PositiveResponsiveness
Rita · 25 August 2022 · Acorn London (153 Lewisham High Street)
Agent replied · 24 August 2024
Thank you Rita for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from from Arikson but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI recently let my house our through Acorn and had the pleasure of dealing with Adam who was helpful and responsive throughout the process. They found me a tenant extremely quickly and kept me up-to-date at all times. Would recommendPositiveProfessionalism
Aly · 25 August 2022 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Alyson for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe chose Acorn to sell our property in Lewisham. The Lewisham branch have a thorough knowledge of the local area and housing market and managed to secure a good price for our property. The staff are professional, courteous, responsive and supportive. Special thanks to Arikson, Brendan, Ross and Paige. I would highly recommend Acorn Lewisham to prospective vendors.PositiveResponsiveness, Quality, Professionalism, Value
Cat · 25 August 2022 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Catherine for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Lewisham team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot5-star service from a 5-star team at Acorn Swanley.
We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !
STEVEN · 13 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Steven for leaving us such a comprehensive 5* review of your experience working with us. We are so happy that you were pleased with the service you received from Hayley and the Swanley team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotThe staff at Acorn
The staff at Acorn, particularly Amelia, Katlyn and Jake, have been marvellous. They have kept us up to speed throughout the six months it has taken to sell our property. They are very helpful, friendly and utterly professional. Best agent I have ever dealt with and there have been a few!
Kate · 13 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Kate for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Dartford team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Trustpilot5-star service from a 5-star team at Acorn Swanley.
We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !
STEVEN · 12 August 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thanks Steven for leaving us such a comprehensive 5* review of your experience working with us. We are so happy that you were pleased with the service you received from Hayley and the Swanley team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotMy partner and I viewed properties over…
My partner and I viewed properties over the weekend and the level of service was AMAZING! I would definitely recommend Leon and Acorn to anyone looking to buy their first home :) Thank you again Leon!!
Lily · 8 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Lily for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Grove Park team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 7 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotExtremely impressed with Jamie Perrin…
Extremely impressed with Jamie Perrin and his colleagues especially Lilia Ghenim (my favourite person).All dealings were done professionally all through.Fully impressed.
Ayo · 5 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Ayo for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jamie and Lilia. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotAcorn Property Management- Bella Fiander
Acorn Property Management have managed our leasehold property for seven years now. Our manager over the past year has been Bella Fiander. She, like the manager prior, Sian Orwin, has done an excellent job. They have both been quick and efficient in dealing with any issues with our tenants and our freeholder.
Martin · 3 August 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Martin for leaving us a 5* review. We are really happy that you were pleased with the service you received from Bella and Sian. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHighly recommended.
I have no hesitation in recommending Acorn Estate Agents for their prompt attention in dealing with my request. The Property Management Manager had confirmed arrangements on my behalf within the hour. I was very impressed with her assistance in this matter.
Miss · 30 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Miss Heighway for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotNatalia is excellent
Natalia is excellent. She was on top of everything, and very good to deal with. Very pragmatic and strong communication. There had been a huge issue with the prior management team and she did a lot to turn things around. You will be lucky to deal with her.
Elizabeth · 29 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Elizabeth for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Natalia and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotWe have worked with acorn for four…
We have worked with acorn for four years now and have been very happy with their support during the letting process as well as whilst the property has been let.
Oliver · 28 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Oliver for leaving us a 5* review of your experience working with us. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat service
Great service. My property manager Natalia Rich is always quick to respond and is proactive in resolving issues. Would definitely recommend.
Cathy · 27 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thanks Cathy for leaving us a 5* review of your experience in working with Natalia Rich at our Property Management department. We are really happy that you have been pleased with the service received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat service
Great service. My property manager Natalia Rich is always quick to respond and is proactive in resolving issues. Would definitely recommend.
Cathy · 26 July 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thanks Cathy for leaving us a 5* review of your experience in working with Natalia Rich at our Property Management department. We are really happy that you have been pleased with the service received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotNatalia Rich Best Property Manager at Acorn
We just want to say big Thank you for an amazing, fast, attention to the detail, kind and excellent service to Natalia Rich. It was a pleasure liaising with her, I wish we had have her covering the management of our house much earlier. She has always been available to help and always ready to action whenever needed to resolve any issues with our previous tenants. Thanks again Natalia.
Irene · 26 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Irene for sharing your experience in working with Natalia Rich at our Property Management department. We are really happy that you have been pleased with the service received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGrove Park Office
Grove Park Office. All went extremely well with the sale of a property for which I was a Trustee. A very helpful team, and minor difficulties were soon resolved.
Richard · 25 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you Richard for leaving us with a 5* review of your service with our Grove Park office. We are really happy that you were pleased with the service and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSimply wonderful rental estate agent
My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.
Customer · 21 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Thank you for taking the time to share your experience of working with Lilia and the Belvedere office. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotSimply wonderful rental estate agent
My family and I have had the pleasure of dealing with Lilia Ghenim from the Belvedere office of the Acorn Group and I literally couldn't have enough positive words to share. We were renting our family home as a result of moving ourselves and Lilia first advised us of an appropriate rental value (greater than we'd assumed) and found us a wonderful family to rent the property within three days of being commissioned (whilst also holding an open day to ensure we had options, should we need them). Our purchase then got caught in a protracted and seemingly never-ending chain (8.5 months) throughout which Lilia remained calm and composed, kept the potential tenants updated and removed all guilt, anxiety and nervousness we had from the process. With all we had going on with our own purchase, Lilia ensured that we knew that the rental side was managed. On top of all of that, she's simply a pleasure to deal with and I've never doubted that she genuinely cares. I couldn't recommend her highly enough.
RobMSELondon · 20 July 2022 · Acorn Bexleyheath (Baynes House)
Agent replied · 22 October 2024
Thank you for taking the time to share your experience of working with Lilia and the Belvedere office. We are really happy that you were pleased with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotLettings department is a let down
Lettings department is a let down. - The person you are looking for is never available, promised call backs never happen. - Lack of internal communication ie the house we rented was being sold, then towards the end of tenancy our property manager (some new person who was never introduced) asked to urgently confirm if we want to renew tenancy...- Ridiculously overpriced quotes for work. Received a £3k quote to fix a window issue. Got it done for a few hundred without them...Spent a bit over 5 years in the property, in year 2 we stopped talking to them and went directly to our landlord due to above mentioned problems. Landlord ended up selling the house via another agency for same reasons. Waiting for the deposit now, provided all information they asked for and received zero confirmation/update as to what to expect. We are talking about a 30 seconds email...
Istvan · 11 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Istvan. I am sorry to read your review of the service you received. I will speak to the Property Management team and make sure you are updated at the earliest opportunity.Thanks Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotAVOID ACORN IF YOU ARE A LANDLORD.
I rented my apartment through ACORN London Bridge for a couple of years. I have just ended my relationship with them after abysmal service. They were unable to secure me a tenant that would stay for longer than 6 months, and on two occasions they advocated the break of contract after only a couple of months. They still charged the tenant the administration fees, and I only found out about this after they had mistakenly forwarded these fees on to me, then demanded that I return the money.I now have a flat with broken blinds, broken internal furnishings and additional furniture they allowed tenants to leave behind, without checking on the inventory. They oversaw the breaking of my boiler then administered the replacement of a new one for over £3000.00. During winter, and didn't tell me until two days after new tenants had moved in and had nearly frozen to death. My last tenant was allowed to break her lease early on the provision she would pay out some of the contract, yet i haven't seen any of this money and now no one at ACORN will respond to my emails.I now have a new agent who has found me a great tenant.Avoid ACORN, they're cowboys, dishonest and incompetent.
Eddie · 8 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Eddie. I am sorry to read your review of the service you have received from us and have contacted you direct. I hope that we will be able to resolve these issues amicably off this platform. Best wishes. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 2/5
TrustpilotVery disappointing experience - Crystal Palace Branch
Very disappointed with Acorn, we have just had to get rid of them due to poor service. Initial chats went well, we were told they sold another flat in our block and had plenty of viewers lined up - hence we went with them.This turned out not to be the case, we had 4 viewers in the 8 weeks we were with Acorn. They were mostly not appropriate for the type of flat we were selling, and the feedback from the agent was extremely poor and unhelpful so we weren't able to improve (mostly just said "not suitable" to us, which indicates to me they were not getting the right people through the door).I have to be honest, the agent Luke couldn't have seemed less enthusiastic about being there and made zero effort to talk the property up or mention outdoor storage (I had to do that myself). He actually seemed annoyed that he had to be there at all.Once we told them we wanted to break contract because of these issues, didn't hear from them again. We were never a high priority for them, that much was clear.Would definitely avoid Acorn in the future, great sales chat which didn't materialise.
Bina · 5 July 2022 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Robina. I am sorry to read your review of the service you received from our Crystal Palace office. I have spoken to those involved and reminded them of our ultimate commitment to provided our vendors with the best service possible. As you can see from the many happy customers on Google, in most cases we do get this right and happy to be one of the most successful agents in the Crystal Palace area, however I am very sorry that we have let you down in this instance. I wish you well with your move and if I can help further please do let me know. Best wishes. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
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