Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
TrustpilotMark and Kieran were excellent…
Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happenedMade a very stressful time less so
Thank you David for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
4/5
TrustpilotWe appreciate the fact that Acorn staff…
We appreciate the fact that Acorn staff, in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property.Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!
Thank you Mrs Walker for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
5/5
GoogleWe recently completed on a purchase with Acorn, and really appreciated both the local industry expertise and the kind, transparent communication from Acorn. Big fans!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleAndrew and the team at Acorn have been absolutely fantastic helping us sell our property. You won't find a better estate agent in the area. Would definitely use them again.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleI sold my flat with Andrew from Acorn Forest Hill earlier this year. Andrew was great - always proactive, responsive and straightforward throughout. Would definitely recommend if you are looking for an estate agent in the area.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleShem has been a very helpful, attentive agent, listening carefully to my needs in my search for a home whilst showing me more possibilities within my budget.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleHarvey has been very helpful and accommodating in following my situation. The process was easy and quick. Thank you.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleShout out to Max for successfully managing the sale of our property. It wasn't the simplest of sales and he managed to keep us informed at the right times and push to get it across the line when it counted. Recommended.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleShemron from Acorn (buying/selling team) has been really patient and helpful. Offered his time to answer many questions of a first time buyer and was encouraging in the process, which can be challenging and overwhelming.
Hi Martyna, thank you for your kind words about Shemron! We're thrilled to hear that he provided you with patient and helpful service. We understand that the buying process can be overwhelming, and we're glad Shemron was able to offer encouragement and answer your questions.
5/5
GoogleAs an agent / manager myself I am always a touch en guard when communicating with Estate Agents. I found Harley an absolute pleasure. My needs were met quickly and with great, clear and honest communication. A true gent. Thank you.
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
TrustpilotPositive perils of property buying
Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.
Hi Kathryn, We're thrilled to hear that Harley from our Catford Acorn branch provided excellent assistance and made your move as smooth as possible. If you have any more questions or need further assistance, feel free to reach out. Thanks Customer Services
5/5
GoogleGreat service and communication throughout the entire process - Damian Agbodza is a superb agent
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleDamian helped us during the onboarding process to our new flat and was really diligent in dealing with our queries and supporting us
Hi Diogo, thank you for your 5 star review! We're glad Damian provided excellent support during your onboarding process. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
5/5
GoogleDamian has been a pleasure to work with. He has provided good support and very relevant advice. Very professional service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleMy flatmates and I had a great experience working with Damian as our agent. Always readily available to discuss anything and settling our lease.
Hi Eliza, thank you for you 5 star review! We're thrilled to hear that you and your flatmates had a great experience working with Damian as your agent. If you ever need assistance in the future, don't hesitate to reach out.
5/5
GoogleBruno, George and the team art Acorn were extremely helpful throughout the whole sales process. As a first time buyer they gave me all the reassurances I need and made the process very simple. Definitely recommended!
Hi James, thank you for your kind words! We're glad that Bruno, George, and the team at Acorn were able to provide you with a positive experience as a first time buyer. We appreciate your recommendation and look forward to serving you again in the future.
5/5
GoogleDamian Agbodza is the most helpful agent in Acorn. Despite not being my property manager, he has been able to solve issues that my own property manager couldn’t. Every time I ask him any questions related to the property he’s willing to help. He is the best asset in the company, and if he hasn’t been promoted yet, he should. It is very rare to find people so helpful these days. Thank you Damian for all your hard work! X
Hi Paula, thank you so much for your amazing review! We are thrilled to hear that Damian has provided such exceptional assistance, even though he's not your property manager. We appreciate your kind words and will make sure to recognize his hard work. Thanks again!
5/5
GoogleVery happy with our experience selling (and also originally buying) our flat with George and Bruno at Acorn. We had an offer on the property quickly and communication between all parties through Acorn was quick and efficient. They provided good advice on how to market the property which ultimately led us to getting a price for the flat that we were happy with despite it being a though time to sell. Many thanks to the Acorn Kennington Team.
Hi Luke, thank you for your kind words! We're thrilled to hear that your experience selling and buying with us at Acorn was a positive one. Our team at Acorn Kennington is dedicated to providing quick and efficient communication, along with valuable advice. We appreciate your trust and support. Thanks again, Customer Services
1/5
TrustpilotCompany is rude
Company is rude they don't no who is coming or going.dont have good customer service I would avoid at all cost
1/5
TrustpilotGood Tenants get treated with such little respect.
So here we are again, Part 1 of my experience renting with Acorn between April 2022 and October 2023.Signed a 2 year Tenancy in April 2022First few months were OK, straight answers from my then property manager but being totally honest nothing noteworthy to mention, she did my first inspection and was polite and plesent.Changed however in August when Jess took over! And she is still my current property manager however recently I have not been dealing with Jess!Repairs: They do not get done and left to myself as the tenant to action, 2 of which were both huge security risks!Leaking roof into 2 childrens bedrooms for approximately 5 months during winter with the Rain, this was a repair that did eventually get done 1 has remained with stained ceiling patches, the second room required a repaint by myself (wet walls, painted over wallpaper by landlord you get the picture)Broken back door due to age, this had to be covered with cardboard during an entire winter until I had it repaired in May and was even brought up on last property inspection with Jack where the bottom of door doesn't bolt in.A front door (yes front door!) Where the very aged locking latch broke and I could not close/open the door this went on for 2 weeks until I called in Emergency locksmiths at my expense, (the 'temporary repair lasted all of 3 hours where the lock was so so old they had not seen one in many years)my property manager told me to hold the catch over with tape. 4 children in the house and tape over the latch and a door visibly open to the entire road and anyone who drove past 24/7.Property manager not effective in chasing or sorting repairs at all but the best is yet to come, after the above already having happened in the place I had to call home did not feel safe anymore.2 yes 2 Fraudulent CP12's or Gas safe certificates in tenants terms, them little yearly checks we should have once a year that keep us safe with out gas appliances (my boiler is 30 plus years old and Acorn have now had the recommendations when a Gas engineer who was eventually booked for nearly a month now, more on this later)So going back to the 2 CP12s (Gas safety certificates) and here is where it becomes absolutely ridiculous.13th September I received a Gas Safety Certificate from my property manager very strange when I had had no one come to test the appliances being that I'm a tenant who lives here I would know right? (Just to clarify no one can enter my property they do not have any keys due to the broken lock that I was left to sort, Aquarius locks would not take the Rainham branch a set of keys as I had called and arranged repair 2 weeks after they were cancelled)Was straight onto the phone about the CP12 and was told it would be looked into.Less that a week later 6 days to be exact I received a 2nd fake CP12 or Gas safety certificate! Littered with as many inaccuracies as the first but at least this one had the boiler or well it might be the fire in the correct place (no real idea as even the models of either boiler or fire were incorrect)9 emails and 2 phone calls (1 of which im still waiting to this day for to be returned) on why 2 fake CP12s were sent to me.So who uncovered the truth on the Gas safe certificates you ask? NOT my property manager NOT Acorn but in steps the HSE and Gas safe register. How can a property manager disbelieve a tenant 9 times along with phone calls over something so vital? Why did it take HSE to make them listen? And realise that I am not the liar never have been never will be.Property manager Ghosts me, I email she fobs me off, I email her Senior Property Manager Tanya and the last email I sent guess it hit a nerve. Disgusting way to treat a tenants, I was already having a poor experience with repairs it was past saving. Weeks after no answers no apologies and next to no contact from Acorn. Disgusted and disappointing, I no longer have any faith/trust in Acorn and am struggling to end my tenancy but that is now for Part 2 which will follow in due course. Part 2 more lies, gameplay, a house inspection and the current repairs have been emailed a few weeks ago.Was asked to remove first review and even earlier this week was happy to oblige as I had confidence that the end was near but seems I've been deceived some more. Part 2 will follow....As I now know you read these Acorn I am once again requesting my EICR that was not given at start of tenancy the ecr was never the correct document and not one I needed.
Dear Fiona. We are sorry to read your further review on the service received from our Property Management department. Having investigate the points raised, I can see that you have been dealing with one of our Managers and that you have received regular and frequent updates from her. We are very sorry for the missed appointment and for the inconvenience caused by this. The branch has been spoken to and reminded them of the importance of keeping meetings arranged and communicating effectively. Should you wish to escalate your complaint. we would be grateful if you could follow the following complaints procedure. https://www.acorngroup.co.uk/images/documents/TAG_CustomerService_PropManagement.pdf Thanks
1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
5/5
GoogleAs renters, we had a great experience with Acorn overall. Their listing was accurate, they responded promptly to any questions/concerns and they made the move in process as smooth as possible. Special thanks to our point of contact William, who was very helpful throughout the process. Although we wouldn't want to remove a star for this, we'd like to highlight our less positive experience with RentProfile, the company Acorn uses to check renter affordability. We found they were quite difficult to work with. They requested the same documents multiple times, had a habit misreading or ignoring details in our emails, and generally seemed to require an excessive amount of evidence for the checks they had to complete.
Hi Natasha! Thank you for your positive feedback on your experience with Acorn. We appreciate your kind words and are glad to hear that our listing was accurate and our team was prompt and helpful. We apologize for any inconvenience caused by RentProfile.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
