Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI am very pleased with the service from Acorn so far, Jade was particularly helpful, professional and responsive, making our moving process a pleasant and smooth one.
Hi Mariana, thank you for taking the time to share your positive experience with Acorn. We are thrilled to hear that Jade was able to assist you effectively and make your moving process a smooth one. Your feedback is greatly appreciated and we hope to continue providing excellent service.
5/5
TrustpilotAysel Ermis is a lettings Negotiator of…
Aysel Ermis is a lettings Negotiator of The Acorn Grop. She is efficient and trustworthy. She is friendly and does her duty well. I appreciate her very much.
Thanks Peggy for leaving a review of your experience. We are very pleased that you were happy with service you received from Aysel.
5/5
GoogleGodefroy and the team were wonderful in helping us through our first buying experience, Godefroy was really knowledgeable and helpful, going above and beyond to provide us with the information we needed! The whole team were very communicative and a pleasure to speak to. Definitely took the stress out of the process. Thank you guys!
Lara, we are thrilled to hear about your positive experience with Godefroy and our team. It's wonderful to know that they were able to make your first buying experience smooth and stress-free. We appreciate your kind words. Thank you!
1/5
GoogleRating only, no written review.
Dear Clafrica. We’re sorry to learn you didn’t have a positive experience. If you could confirm your real identity to us, we would be happy to investigate further. Thanks. Customer Services - customerservices@acorngroup.co.uk
1/5
GoogleJosh Ward was so good to us and patient. He answered all of our questions and was very polite and professional. He was kind and understanding of our needs and very patient when we bombarded him with questions. He explained the process and was very knowledgeable and put our mind at ease. We just made an offer for the property with the help of Ruggero Costarelli who was very kind and efficient! Great customer service and support from the team! Update: I’ve never had a worse experience in my life living at a property. This company is only nice to you until you pay and then they won’t care about your living situation or you. The landlord is their first priority so they will always be biased and try to not fulfil their duties to the tenants. I am still waiting to receive my deposit back after living for 12 months in a place I considered hell on earth. Their property management is absolutely horrendous. I will never rent a property advertised and managed by Acorn. Update: We lost a lot of money and had to do our own cleaning. We had no support throughout the tenancy and then they even tried to take money from us at the end of the tenancy for cleaning despite us leaving the flat a lot cleaner than we received it. Luckily after 4 months of a dispute, a third party ruled in our favour and gave them £0. Greedy people!
Thank you Maria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
GoogleI have had the absolute worse experience having to deal with Acorn while renting the last flat I lived in. Probably the worst and most stressful year in our lives. From our first viewing, thing started off quite nicely and respectful, as they obviously have to be to get you to make an offer - the agent did not know how to answer some questions we had, which was fine…he said he would investigate and get back to us, but never did. Anyways we ended up renting through them and had a terrible time. We experienced many problems in the flat and we were always met with false compassion and then left to deal with it on our own, and they even make you feel like they are doing you a huge favour by replying to you or helping with the most basic repairs around the flat (things that are obviously their/landlord’s responsibility anyway). Not to mention that at check in we received the flat in deplorable conditions. At the end of our tenancy, they still requested some money from us and tried to talk us out of initiating a dispute saying that “we will lose anyway because TDS always sides with them”…we disputed and thankfully the person that dealt with our case was human enough to understand that the agency was in the wrong. I would certainly hesitate to rent from them again or to recommend this agency to anyone. They only show interest until you pay, and afterwards you are on your own. Their property management is terrible. Dear people from Acorn, I really hope that you will manage to set your priorities straight and do not forget that you work for both the tenant and the landlord, not just for the landlord.
Hi Mihaela, thank you for sharing your experience. We're sorry to hear about the difficulties you encountered during your tenancy. We take your feedback seriously and will work on improving our communication and property management services. We appreciate your honesty and hope to regain your trust in the future.
5/5
TrustpilotDammy was incredible
Dammy was incredible, he was so diligent in making sure that all the T’s were crossed and I’s were dotted to make the sale and purchase progress. He replied to every email, phone call, chased up solicitors, helped me complete legal documents. Without him the sale wouldn’t have gone through and he was far more conscientious than my solicitors in following everything up. I thoroughly recommend Dammy 100%. He is also very upbeat and positive, you really feel he has your back during such a stressful time. Best estate agent ever, he really is fantastic.
Thanks Sarah for leaving a review of your experience. We are very pleased that you were happy with service you received from Dammy and glad that the sale completed smoothly.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Highly recommend Acorn for selling your property. Arikson Franco was absolutely fantastic at getting a lot of quality viewings - people who were genuinely interested in the property and who could put decent offers. They are definitely ahead of their competitors in the market with the quality of delivering what they promise. They are the best in South East I just can't recommend them enough. Arikson Franco is an absolute Super Star 🌟 Thank you so much for all your help and efforts for getting this across the line.
5/5
GoogleExcellent experience buying a flat through Acorn London Bridge - Stuart went well beyond the call of duty supporting both me and the sellers through the sale. A huge difference in service and professionalism to some of the other estate agents active in this area - we had had some unpleasant experiences previously, but Acorn were fantastic. If I ever decide to put the flat back on the market, I will come straight back to them.
Hi Clare, thank you so much for your wonderful review! We're thrilled to hear that Stuart provided exceptional support throughout your flat buying journey. Should you ever need assistance in the future, we'll be here for you.
5/5
GoogleRoheet Acorn Dartford assisted us today! Very patient and a great guy! Thanks, Roheet and other staff like Ashley, Molly and Giovanna.
5/5
GoogleDaniel Langiano helped me sell my home, from start to finish he was absolutely amazing, made everything happen as he promised and was very consistent and on the ball the whole way!! Whenever I needed updates he would provide, chase and was just fantastic! Highly recommend Dan if you want to sell your home quickly!! Thanks to Dan we sold and completed extremely quickly - if you want the same I suggest you ask for Daniel Langiano!!
Hi Phoebe! Thank you so much for taking the time to leave such a positive review about Daniel Langiano. We're thrilled to hear that he provided consistent and exceptional service throughout the entire home selling process. We appreciate your recommendation and are here to assist you with any future needs.
5/5
GoogleProfessional, friendly and first-class service from start to finish! Jackie was an angel - nothing was too much trouble. She was highly efficient - reliable and receptive - she definitely had the human touch. Equally, Richard championed my cause when my original chain collapsed and ensured I got to the finish-line. Thank you for making an incredibly stressful time in my life that bit more bearable
Hi Linda, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that our team, especially Jackie and Richard, provided you with professional and friendly service. We're here to support you every step of the way, and we're glad we could make a difference during a stressful time. Thank you for choosing us!
5/5
GoogleAmelia and your team we would like to Thankyou for your outstanding helpful for these past few month. You and your team hard work helped us find our dream home . It wasn’t simple as we thought but Amelia you were always there to help us without any hesitation. Thankyou so much. 😊😊 …
Thank you so much, Gyanu, for your kind words and glowing review! We're thrilled to hear that our team's hard work and dedication helped you find your dream home. It was our pleasure to assist you every step of the way. We appreciate your support! 😊😊 …
5/5
GoogleOutstanding support from Dammy. The process was longer than expected, with the usual frustrations, but Dammy stayed on top of the case throughout. He relentlessly chased the parties, keeping everyone on track, and brilliantly intermediated ways out of tricky situations. Dammy is always a very pleasant person to work with. I could not have dreamed of a better agent. Thank you!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager
1/5
TrustpilotAn Incompetent Disappointment
My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review.The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues.Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp.A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve.To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder.In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.
Hi Angie. I am sorry to read your review and have been investigating this with our Estate Management team. We are fully aware of the issues you have raised and have been dealing with this with the relevant third parties to resolve them.The residents association have been updated regularly by the Estate Management team but I am sorry if you feel that the communications have not been good enough.Having investigated this I am confident that a resolution will be found soon but would suggest contacting Estate Management direct for more information.As we don't have your full details on this platform, you could also email your details to Customerservices@acorngroup.co.uk so that they can investigate further.
1/5
TrustpilotAn Incompetent Disappointment
My experience as a leaseholder under Acorn's management has been nothing short of a disappointment, prompting me to issue a stern warning to potential clients through this Trustpilot review. The evident incompetence within Acorn's management is glaringly apparent. Despite multiple complaints and escalations, the elevator in our building has been incapacitated for over a month. This sheer lack of responsiveness raises serious doubts about Acorn's ability to effectively manage and address crucial issues. Transparency, or rather the lack thereof, is a recurring theme in our dealings with Acorn. Unexplained price hikes and invoicing discrepancies have become the norm, creating an atmosphere of frustration and mistrust. It's frustrating that a basic expectation of clear communication and accountability seems to be beyond Acorn's grasp. A particularly egregious oversight is Acorn's failure to secure reasonable energy prices, resulting in an unaffordable increase for leaseholders. This level of negligence in negotiating favorable terms raises questions about the competence of Acorn in ensuring the financial well-being of those it claims to serve. To anyone considering Acorn for property management, my advice is to run in the opposite direction. The blatant incompetence, lack of transparency, and an inability to secure fair deals with service providers make Acorn a liability for any leaseholder. In summary, this review stands as a testament to the woeful inadequacy of Acorn's property management. My hope is that others heed this warning and think twice before entrusting their property to a company that has demonstrated such a staggering incompetence.
Hi Angie. I am sorry to read your review and have been investigating this with our Estate Management team. We are fully aware of the issues you have raised and have been dealing with this with the relevant third parties to resolve them. The residents association have been updated regularly by the Estate Management team but I am sorry if you feel that the communications have not been good enough. Having investigated this I am confident that a resolution will be found soon but would suggest contacting Estate Management direct for more information. As we don't have your full details on this platform, you could also email your details to Customerservices@acorngroup.co.uk so that they can investigate further.
5/5
GoogleBrilliant team, very helpful and great communication
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
5/5
GoogleBest state agents in Catford. Nice and friendly staff. Very helpful. Specially hannah Thanks
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAs a first time buyer Hannah was honestly the best person we could’ve gotten, process was stressful but quick and she was so so so so patient with us and always answered our question so quickly and clearly. Thank you so Much Hannah we literally love you<3
Hi Anda, thank you so much for your kind words! We're thrilled to hear that Hannah provided an exceptional experience as your social media manager. We appreciate your feedback and look forward to continuing to serve you.
5/5
GoogleDuring the whole process of finding good tenants, Hannah and Lillia both worked very hard and were very understanding. At all stages we were kept informed. With any questions we had, they were very helpful and supported us. I would definitely recommend their services.
Hi Haider, thank you so much for the kind words! We're thrilled to hear that Hannah and Lillia provided excellent service throughout the process. We appreciate your recommendation and look forward to assisting you in the future.
5/5
GoogleProactive and clearly incentivised to sell my flat. Was impressed how they ensured there were regular viewings and were proactive in making potential buyers aware of the flat as opposed to waiting for interest through apps. Shout out to Harley, who was the main focal point for me in progressing this to a sale. He was easy to work with and available to discuss whatever needed discussing through the sale process.
Hi James, thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our team was proactive in selling your flat and that Harley provided excellent support throughout the process. We appreciate your kind words and are always here to assist you.
5/5
GoogleI've offered on and currently in the process of buying a property via Acorn. Everything has been very professional and organised in a timely manner. Harley has been amazing throughout the entire process. He has been liaising with us and the team really well although he was away from work on some days. Very dedicated and professional behaviour. Much appreciated.
Hi Abi, thank you so much for your kind words and for choosing Acorn for your property purchase. We're thrilled to hear that our team, particularly Harley, provided a professional and organized experience. We appreciate your recognition of our dedication and professionalism.
5/5
Googlegreat agent and we found the perfect flat. Thank you Damian !
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let us know. Thanks. Customer Services
5/5
GoogleWe purchased a property through Acorn; they made everything very quick and easy. Would highly recommend!
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
