Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,849 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,154

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Such a positive experience selling my flat with Acorn, even in a buyers’ market. They are a quick, responsive and considerate team, especially Adam Priscak who went above and beyond to help me get my flat ready for sale whilst I was living remotely.

Jacqueline · 3 August 2024 · Acorn London (153 Lewisham High Street)

Agent replied · 23 October 2024

Jacqueline, thank you for your wonderful feedback! We're thrilled to hear that Adam and the team made your selling experience so positive. Your satisfaction means the world to us, especially in a challenging market. Wishing you all the best in your next chapter!

5/5

Trustpilot

My new Flat 😁

I’ve been in the process of buying a flat, and had numerous challenges along the way. However two agents in particular Kieron and More recently Remmi have been ABSOLUTELY AMAZING AND SOO HELPFUL. They’ve been with me every step of the way and made sure there was no issues and if there was any they’d do their utmost best to rectify this for me. Thanks

Daniel · 1 August 2024 · Acorn Bexleyheath (Baynes House)

Agent replied · 23 August 2024

Thanks Daniel for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran and Remmi during your recent house purchase.

5/5

Google

Faye at Acorn found us a beautiful flat meeting all our locational, design and price-point expectations. We are thrilled with our new place and grateful for Faye’s swift communication and general helpfulness. Faye is a star!

Poppy · 29 July 2024 · Acorn London (116-118 Bermondsey Street)

Agent replied · 23 October 2024

Thanks for sharing your experience, Poppy! We're delighted to hear that Faye was able to find you the perfect flat. Her dedication to swift communication and helpfulness truly shines. Enjoy your new home!

5/5

Google

I have a great experienced with Acron Property agent for 2 years I have finished 2 years contract with my old tenant recently. For the past years Acron has no missing rent fee and they collected money with accuracy invoice on times even early than expected Also they have found the best professional new tenant for us. Their great team Anna, Alice and Victoria are very efficient, work details and accuracy. Especially they gave us a lot of patience no matter how many time I rang them for my queries I am a very happy customer with Acron and no doubt to recommend them to each one 👍👍👍👍🙏

Wing · 28 July 2024 · Acorn London (29 Westow Street)

Agent replied · 23 October 2024

Thanks for sharing your wonderful experience, Wing Yin Christine! We're thrilled to hear that our team, especially Anna, Alice, and Victoria, provided exceptional service throughout your contract. Your satisfaction means a lot to us, and we appreciate your recommendation.

5/5

Google

First time dealing with an estate agent to rent out a property and Aidan was the best person for the job. Quick response, honest, and highly keen to ensure the best tenants are chosen and a quick turn around. Would highly recommend.

Ryan · 28 July 2024 · Acorn Dartford

Agent replied · 24 October 2024

Thanks for your glowing feedback, Ryan! We're thrilled to hear about your positive experience with Aidan. Our team is dedicated to providing top-notch service, and it’s great to know we met your expectations. Your recommendation means a lot to us!

5/5

Google

Acorn at Dartford were fantastic at working 7 days a week to secure me an offer on my property in difficult market conditions. Every prospect enquiry was expertly handled by Jacqueline Bissett (Assistant Manager) with viewings promptly attended to and communication at every level with Acorn Dartford has been thorough and enthusiastic. After trying the non-high street estate agent (coloured bricks) to sell my ex-rental property, and their epic failure to lift a finger, it reminds me of how a bricks and mortar estate agent with local knowledge is an irreplaceable profession! Well done Acorn Dartford!

Stephen · 28 July 2024 · Acorn Dartford

Agent replied · 24 October 2024

Thanks for the glowing feedback, Stephen! We're thrilled to hear about your positive experience with Jacqueline and the team. Our commitment to local expertise and dedicated service truly sets us apart. Your satisfaction means the world to us, and we appreciate you choosing Acorn Dartford!

5/5

Google

Dan, Brendan, Holly and Amanda did a fantastic highly professional job dealing with the sale of my property. It was an extremely lengthy and complicated transaction, but everyoneb remained calm and professional at all times and really helped with my exchange of contracts and completion. I would highly recommend Acorn Estate Agents to anyone, they were all absolutely superb. Thank you. Kind regards, Colin Williams

Colin · 28 July 2024 · Acorn Dartford

Agent replied · 24 October 2024

Thanks for the glowing feedback, Colin! We're thrilled to hear that Dan, Brendan, Holly, and Amanda made your property sale smooth and professional. Your recommendation means a lot to us. We’re here to help whenever you need!

5/5

Google

MASSIVE THANK YOU! My experience with Aidan at Dartford Acorn has been exceptional! From the moment I messaged him about a property, he has been incredibly helpful and provided genuine advice. I experienced him going above and beyond to find solutions without pressuring me into making hasty decisions. And the communication has been absolutely A1, responsive and CLEAR from start to end- which was a breath of fresh air, in the mist of my own chaos with moving. I was also impressed by how well Aidan communicated between the landlord and myself. He ensured we were BOTH well-informed before any agreements were made and kept this process transparent. He even arranged for a washing machine to be set up before I moved in, which was a great convenience, I didn’t have to chase anything up! It was a well oiled and smooth process all-round. On the day of my move, I also receive a box of goodies, which was a nice touch and thoughtful gesture. Overall, the entire team at Acorn Dartford has been friendly and accommodating and I couldn't be happier with my moving experience.

E · 28 July 2024 · Acorn Dartford

Agent replied · 27 August 2024

Thank you so much for sharing your wonderful experience! We are thrilled to hear that Aidan provided exceptional service and made your moving process smooth and stress-free. It's fantastic to know that our team at Dartford Acorn went above and beyond to ensure your satisfaction. We appreciate your feedback!

5/5

Google

Purchasing my home was very important to me and my family. There were so many factors that I needed to consider when making the decision. Jackie from the Acorn Dartford office pleasantly surprised me with the patience and understanding she showed in this process. She was always readily available to support via calls and messages at different times of the day. I felt like she genuinely wanted what was best for both parties (me the buyer and her client the vendor). It was a pleasure working with her and Acorn.

Damian · 28 July 2024 · Acorn Dartford

Agent replied · 24 October 2024

Thank you for sharing your experience, Damian! We're thrilled to hear that Jackie provided the support and understanding you needed during such an important time. Your satisfaction means the world to us, and we're glad you felt valued throughout the process. Wishing you all the best in your new home!

5/5

Google

Will was absolutely brilliant! he made the entire buying process so smooth for me, keeping me informed at every step along the way. I highly recommend him. Thank you so much Will. 🙂 …

Sharon · 27 July 2024 · Acorn Erith

Agent replied · 26 August 2024

Sharon, thank you for taking the time to share your positive experience with us! We're thrilled to hear that Will provided you with exceptional service and made your buying process smooth. We appreciate your recommendation and look forward to assisting you again in the future!

5/5

Google

I cannot fault Acorns- Northumberland Heath Estate agents in particularly Vicky. She has been so professional and gone above and beyond even in her own personal time in order to ensure everything has run so smoothly for me. She has always been at the end of the phone to support me or answer any of my questions no matter how small. She has also been so efficient and quick at helping me when minor issues arose (no fault of the agency) I cannot thank Vicky enough!

Lili · 27 July 2024 · Acorn Erith

Agent replied · 22 October 2024

Thank you, Lili! We’re thrilled to hear about your positive experience with Vicky. Our team always strives to provide exceptional support, and it’s wonderful to know that her dedication made a difference for you. Your feedback truly motivates us to keep up the great work!

5/5

Google

I recently sold my flat with Acorn and I would not hesitate in recommending them. Beth and Stuart have always been a pleasure to work with, not only did they provide an exceptional service, they were supportive and persistent in dealing with some tricky issues we encountered.

Veronica · 27 July 2024 · Acorn London (116-118 Bermondsey Street)

Agent replied · 23 October 2024

Dear Veronica Eijo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to thank James Clachar for his incredible service. He was thorough, efficient, professional and extremely helpful. Thank you very much for all your work, it is very much appreciated!

William · 27 July 2024 · Acorn London (98 Lordship Lane)

Agent replied · 26 August 2024

William, thank you for taking the time to share your positive experience with James. We are thrilled to hear that he provided you with excellent service. We truly appreciate your kind words and look forward to serving you again in the future.

1/5

Google

Awful experience. Arranged a viewing for a flat to purchase, left work earlier and once I got there, the agent did not have the keys to the flat and kept knocking on the door for 10 mins, hoping for someone to open the door. Eventually a neighbour came out informing us, the tenant was at work. I had to leave without viewing the property. Very disorganised - I would never use them again. Never received a call nor an email with an apology. No respect for customers' time.

Stephanie · 27 July 2024 · Acorn London (98 Lordship Lane)

Agent replied · 26 August 2024

Hi Stephanie, we're truly sorry to hear about your experience. This is not the level of service we strive to provide. Your feedback is valuable to us, and we will address this issue internally to ensure it doesn't happen again. We apologise for any inconvenience caused and will make sure the branch contact you to apologise too.. Thank you for bringing this to our attention.

4/5

Google

Crystal was a dream to deal with. Made our renting application process as smooth as it could be. A real asset to the business!

Mo · 27 July 2024 · Acorn London (58 Road)

Agent replied · 22 October 2024

Dear Mo Deria, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

I wanted to express my gratitude for the excellent service provided by Acorn Forest Hill team specifically Crystal. From the initial viewing to the day we moved in, she was incredibly helpful and supportive. Crystal made the entire process smooth and stress-free with her professionalism and dedication. We couldn't have asked for a better experience. Thank you so much for everything!

Sara · 27 July 2024 · Acorn London (58 Road)

Agent replied · 22 October 2024

Dear Sara Sara Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Tyrese is approachable and helpfull. He gave a clear explaination of process for letting tenants and able to answer relevant questions. He communicate and remind client and follow up patiently for any relevant documents or information required.

Edward · 27 July 2024 · Acorn London (128 Rushey Green)

Agent replied · 23 October 2024

Thanks for your wonderful feedback, Edward! We're thrilled to hear that Tyrese provided you with such excellent support and guidance. Our team is dedicated to ensuring a smooth experience, and it’s great to know that his communication made a positive impact. We appreciate your kind words!

5/5

Google

I met with Tyrese at the property for a viewing. He was very helpful and informative. He answered every question I asked and reassured me that the property was suitable for me and my baby. I was able to decide there and then at the property that I wanted that house. I paid my holding deposit the same day. Thanks to Tyrese my search for a suitable house is over. Thanks Tyrese

Carla · 27 July 2024 · Acorn London (128 Rushey Green)

Agent replied · 23 October 2024

Carla, we're thrilled to hear about your experience with Tyrese! It's fantastic that he could assist you in finding the perfect home for you and your baby. We appreciate your feedback and wish you all the best in this exciting new chapter!

5/5

Google

I had a really great recent experience with Joe and the team at Acorn Sydenham. The customer service was excellent and I felt my needs were listened to when assisting with my recent property search. Unfortunately I found a property in a different area but wanted to thank the team for all your hard work.

Jane · 27 July 2024 · Acorn London (278-280)

Agent replied · 10 November 2024

Dear Jane Kiff Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Acorn have been fantastic from beginning to end when selling my property: particularly Godefroy and Tina. My property was priced fairly, I received constructive, helpful advice as a first time seller, and had clear communication throughout the process. Godefroy had a great understanding of my area, getting through the admin hurdles that come with selling an ex-council property, how long it might take to get an offer, and negotiated well once an offer came through. I was recommended a conveyancer by Acorn - I stupidly picked another. The conveyancer was terrible, but the team at Acorn were incredibly supportive during the process and were on it with moving the conveyancer along. Cannot recommend them enough and if I were to sell again in London, I’d pick them and follow their recommendations more closely!

Curtis · 27 July 2024 · Acorn London (325 Kennington Road)

Agent replied · 26 August 2024

Hi Curtis, thank you for taking the time to share your experience with us. We are thrilled to hear that Godefroy, Tina, and the rest of our team were able to provide you with excellent service throughout the selling process. We appreciate your feedback and hope to work with you again in the future.

5/5

Google

Acorn have been amazing throughout the sale of our property - we couldn’t recommend them enough - their effeciency have made the process so much less stressful than it could’ve been and Adam and Arikson have gone above and beyond and always there to help as much as they can!

Heena · 25 July 2024 · Acorn London (153 Lewisham High Street)

Agent replied · 23 October 2024

Thank you, Heena! We’re thrilled to hear about your positive experience with Adam and Arikson. Our team strives to make the property sale process as smooth as possible, and your kind words mean a lot to us. We appreciate your recommendation!

5/5

Google

We recently bought a flat in Lewisham and received an excellent service from Adam and his team. Despite having to deal with our solicitors who were average at best, Adam managed the process professionally and efficiently to ensure the purchase went through in good time. Could not recommend him enough. Thanks

Tommy · 25 July 2024 · Acorn London (153 Lewisham High Street)

1/5

Trustpilot

Relentless, incessant. ANNOYING!!!!

I made the mistake of asking Acorn for a valuation over a year ago and, despite asking them on several occasions to remove my details from their mailing list and them sending a marketing letter to my dead relative, I continue to be hounded by them!!!! Today alone, they called me twice within four minutes and followed up by sending me an email!!Do not approach Acorn if you want a peaceful life!!!

Jill · 24 July 2024 · Acorn Bexleyheath

Agent replied · 24 August 2024

Hi Jill. We are sorry to read this and will of course remove your details completely if you email customerservices@acorngroup.co.uk Thanks

4/5

Trustpilot

All I want is a copy of their terms.…

All I want is a copy of their terms and conditions for letting my property. What are their fees etc. I have been trying for a couple of days to get a response but all they want to do is value the property and go to see it. Just send me your terms and conditions. I can't believe it. A few days later they responded to me with a link to their site and the fee chart. So I'll upgrade my rating. However simply googling Acorn doesn't get you to their site.

Peter · 22 July 2024 · Acorn Bexleyheath

Agent replied · 24 August 2024

Morning Peter. I am sorry to read this but all our standard fees, terms and conditions are on our website. https://www.acorngroup.co.uk/landlords/landlord-fees Generally speaking though we do always ask to appraise the property in question, as it may have an effect on what our actual fees to the landlord are. If you need any thing else, please email customerservices@acorngroup.co.uk.Thanks

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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