Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleI don’t normally go out of my way to leave reviews, but for Aidan Harding who provided exceptional service I will. I am a landlord who has an existing relationship with another letting agents. End of tenancy I decide to shop around for a new managing agent. I speak to numerous agents and Aidan was the best by FAR. A true professional and clearly an expert at what he does. I was very impressed with Aidan before, during and after his visit. He clearly knows the market and is very knowledgeable. I’ll definitely be keeping in touch. Thanks again!!! 10 out of 10! :)
Bal · 24 September 2024 · Acorn Dartford
Agent replied · 24 October 2024
Bal, we truly appreciate your thoughtful review! Aidan's dedication and expertise really shine through, and it's wonderful to hear about your positive experience. Thank you for choosing us, and we look forward to continuing our relationship with you in the future!
★★★★★ 5/5
GoogleI've had a fantastic experience with Aidan at Dartford Acorn. Since I was rushing to move to a new property, I've had several viewings before this particular one. Aidan was incredibly polite, welcoming, and provided great advice. He not only showed me around but answered at least 15 different questions I had in mind, which goes to show his patience. I literally said "yes I'll take this one" on the spot, which is quite unusual. I was even informed of the full process, which made it easier for me to gather all the information within a space of 2-3 working days.
In addition, he has constantly kept me informed throughout the process by text, answering any queries I had. I was very impressed by the way everything was setup. I couldn't be happier with the experience. I'd highly recommend this team if you are looking for a property in this area. Thank you for being so kind.
Farabi · 24 September 2024 · Acorn Dartford
Agent replied · 24 October 2024
Dear Farabi H Shayor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently bought a flat with the help of Godefroy, and I couldn't be happier with the entire process. He was absolutely perfect throughout, always responsive, incredibly helpful, and truly reliable. Godefroy was approachable and friendly, making me feel comfortable and supported every step of the way. His professionalism and dedication made the whole experience extremely pleasant. I highly recommend him to anyone looking for a smooth, stress-free real estate experience. Thank you, Godefroy! Also Thanks to Tina, and Mike that is a fantastic Broker.
Rocco · 23 September 2024 · Acorn London (325 Kennington Road)
Agent replied · 23 October 2024
Thanks for sharing your experience, Rocco! We're thrilled to hear that Godefroy, Tina, and Mike made your home-buying journey enjoyable and stress-free. Your recommendation means a lot to us. Wishing you all the best in your new flat!
★★★★★ 5/5
GoogleThe service of the staff at this acorn is the best. Because there was a problem with the e-mail communication between me and my realtor, I walked into this acorn very temporarily to ask for help. Although they are very busy, they are still very active in helping me, contacting me and confirming that the rental procedures have been completed. So grateful for their rescue!
Y.N · 23 September 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Thank you, Y.N Chan, for your wonderful feedback! We're thrilled to hear our team could assist you during a busy time. Your appreciation means a lot to us, and we’re here to help whenever you need. Enjoy your experience with us!
★★★★★ 1/5
GoogleExtremely poor management.. they had us and some other poor couple wait for 20 minutes outside of the property and they never showed up, not even picking up the phone. They then just replied to our email saying they forgot to inform us the viewing wasn’t happening because they couldn’t access the property..Completely unprofessional..be careful ..
Iason · 23 September 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Dear Jason, we're truly sorry to hear about your experience. We have spoken to the branch and they accept that a genuine mistake was made on their part. We can only apologise for the inconvenience caused. If you would like to discuss further please email customerservices@acorngroup.co.uk
★★★★★ 5/5
GoogleWe had a great experience with Mauricio, everything went smoothly and the rest of the Acorn team made the move really easy. Thank you!
Edoardo · 23 September 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Thanks for sharing your positive experience, Edoardo! We're thrilled to hear that Mauricio and the Acorn team made your move seamless. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future!
★★★★★ 5/5
GoogleHad the most excellent experience with Acorn. In particular our main contact Mauricio Sanchez who had provided a friendly amd very contactable service. Would highly recommend to both tenants and landlords
Taylor · 23 September 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 28 December 2024
Dear Taylor Hall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleRating only, no written review.
Sweeps · 23 September 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Dear Sweeps. We are sorry to hear about the service you have received and would like to investigate the issues further. However, we cannot find your details on our system and wondered if you would mind emailing us please at customerservices@acorngroup.co.uk with the details of your complaint. Thank you.
★★★★★ 5/5
GoogleGreat agency, quick response, very proffesional. Victoria is amazing.
Mick · 23 September 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Dear Mick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks Nellie at Forest Hill branch. She kept her cool throughout a very stressful time and she was very lovely to deal with throughout the buying and selling process
Anya · 22 September 2024 · Acorn London (58 Road)
Agent replied · 22 October 2024
Dear Anya Browne
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleFrom renters perspective: Experience with Acorn was less than good, sadly my landlady was using them. When I was moving out and arranging viewings with acorn for potential tenants, despite a clear instructions via email about the times I can do- they ALWAYS would suggest times I didn’t, and would notoriously be late for the appointments without letting me know.
Gladly not dealing with them anymore! Felt like a time waste.
Anna · 22 September 2024 · Acorn London (58 Road)
Agent replied · 22 October 2024
Hi Anna, we’re sorry to hear about your experience with Acorn. Your feedback is important, and we’ll address the scheduling issues you mentioned. We strive for better communication and efficiency, and we appreciate you sharing your concerns. Thank you for helping us improve our services.
★★★★★ 5/5
GoogleVicky was so amazing and made everything easy and straightforward for us. Always available to answer questions. It was a wonderful experience🙌🏾 …
Petan · 22 September 2024 · Acorn Erith
Agent replied · 22 October 2024
Thanks for sharing your experience, Petan! We’re thrilled to hear that Vicky provided such excellent support. Making things easy and straightforward for our customers is what we strive for. Your kind words inspire us to keep up the great work!
★★★★★ 5/5
GoogleCan not recommend the team at Northumberland heath highly enough. From my initial enquiry to getting my property sale in motion, each and every member of the team has been helpful and professional. Arikson, who has dealt personally with my sale has been absolutely outstanding in his customer service and guided me through the process, which has changed a lot since I last sold a property. An absolute pleasure to work with.
Karen · 22 September 2024 · Acorn Erith
Agent replied · 28 December 2024
Dear Karen Brace
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely loved working with Vicky. She was super helpful and kind throughout the entire process. Honestly, she went above and beyond to make sure everything went well and with ease. It’s rare to find an individual that cares about your needs, but Vicky did just that. She made the whole experience smooth and stress-free! Really appreciated her time and energy :)
Hayley · 22 September 2024 · Acorn Erith
Agent replied · 22 October 2024
Thank you for your wonderful feedback, Hayley! We're thrilled to hear about your positive experience with Vicky. She truly embodies our commitment to exceptional service. Your appreciation means a lot to us, and we look forward to supporting you again in the future!
★★★★★ 5/5
GoogleThey are really good and helpful very ownice state agency perfect on time they are there when I need builders or other professionals to enter flat thanks
Muaffak · 21 September 2024 · Acorn London (128 Rushey Green)
Agent replied · 23 October 2024
Thanks for the fantastic feedback, Muaffak! We're thrilled to hear you found our service helpful and timely. It's our goal to connect you with the right professionals when you need them. Your satisfaction means the world to us!
★★★★★ 1/5
TrustpilotWhere to really start….
Where to really start - from the offset the agent we dealt with lied to us consistently about an endless list of things, about the sellers situation, to the the tenure of the property, to the structure of the property - the list goes on. Every agent we dealt felt like they were pretending to be an estate agent, and seemed to think that the best way to handle buyers is to lie to them, and the deny everything. They will do whatever they need to to get the property sold. They are smarmy, untrustworthy and selfish. I can’t imagine the culture in the office is healthy at all. Our solicitors said they were the most unprofessional, rude and intimidating agents she had ever dealt with, and if the whole process hadn’t already been delayed by so long because of their complete lack of ability, we would have gone to the Property Ombudsman because some of their practices were so incredibly dodgy and almost definitely illegal. I wouldn’t go near them with 10 barge poles.
SC · 13 September 2024 · Acorn Bexleyheath (Baynes House)
★★★★★ 5/5
TrustpilotAcorn did everything possible to ensure…
Acorn did everything possible to ensure completion date was preserved when the solicitor threw a spanner in the works night before exchange was due to take place.
Maya · 13 September 2024 · Acorn Bexleyheath (Baynes House)
★★★★★ 5/5
GoogleI secured my first rented property with Acorn. The process was straight forward and fast. The letting agent Jack Dawkins service was fantastic and commendable. I will be grateful to refer family and friend in future to their services.
Julius · 11 September 2024 · Acorn London (278-280)
Agent replied · 10 November 2024
Dear Julius Chima
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.
Carol · 1 September 2024 · Acorn Bexleyheath
★★★★★ 5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process.
Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through.
If you want a professional, honest estate agent use Acorn cannot recommend them enough.
Carol · 1 September 2024 · Acorn Bexleyheath (Baynes House)
★★★★★ 5/5
GoogleDamian was a massive help to us throughout the process of securing our property!
Devon · 24 August 2024 · Acorn London (325 Kennington Road)
Agent replied · 23 October 2024
Thanks for sharing your experience, Devon! We're thrilled to hear that Damian made a positive impact during your property search. Your satisfaction means a lot to us, and we’re here to help whenever you need. Enjoy your new property!
★★★★★ 5/5
GoogleReally appreciate the efforts (& patience!) of Dammy at Acorn. He was communicative, helpful and went above and beyond. Happily settling into our dream home - thanks Dammy!
Emily · 22 August 2024 · Acorn London (128 Rushey Green)
★★★★★ 5/5
GoogleGood 👍 …
Yakubu · 22 August 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Thank you for taking the time to provide us with a review of your experience. Thanks. Customer Services
★★★★★ 5/5
TrustpilotAcorn found us a tenant for our flat
Acorn found us a tenant for our flat, who was a joy to have, spotlessly clean tenantThank youTony
Anthony · 13 August 2024 · Acorn Bexleyheath
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
