Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFestina is amazing! She is so professional and goes above and beyond for everything you need. She is is such a safe pair of hands to guide you through an impossible process. She's quick to respond and is knowledgeable and reassuring. My only regret is that we didn't list our house through Acorn. If you're selling or buying in South East London, Acorn Grove Park is shoulders and heads above the rest! Ask for Festina! You won't be disappointed!!!
Shannon · 11 October 2024 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Hi Shannon, thank you so much for your kind words and positive review! We're thrilled to hear about your great experience with Festina and the team at Acorn Grove Park. We appreciate your feedback and hope to have the opportunity to work with you in the future.
★★★★★ 5/5
GoogleI was recommended to Acorn by a close friend and I must say I had a brilliant experience selling my house with them, they even managed to find me my new house via their branch network. Would recommend to anyone looking to move in South London!
Rebecca · 11 October 2024 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Rebecca, thank you so much for taking the time to share your positive experience with Acorn. We are thrilled to hear that we were able to assist you in selling your house and finding your new home. Recommendations like yours mean the world to us! We appreciate your support.
★★★★★ 5/5
GoogleBoth Festina and Taylor were fantastic. Professional throughout they coordinated well, kept me informed at all points and were available to call whenever I needed, either available almost immediately or via a call back. My own onward purchase took a very long time and throughout it they kept the momentum going. Email communications were also on point.
Bianca · 11 October 2024 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Hi Bianca, thank you for sharing your positive experience with Festina and Taylor. We're thrilled to hear that they provided you with professional and informative service. It's great to know that they were always available and kept the momentum going for your purchase. We appreciate your feedback!
★★★★★ 5/5
GoogleEveryone at the Acorn Grove Park office were great, helpful and went above and beyond to help us find, negotiate and complete on our recent purchase. Festina especially was so helpful in making the process as simple and hassle free as possible. If you are lucky enough to use Acorn in Grove Park, you will be in safe hands.
Jeremy · 11 October 2024 · Acorn London (321 Baring Road)
Agent replied · 26 August 2024
Jeremy, thank you for taking the time to share your positive experience with us at Acorn Grove Park office. We are delighted to hear that our team, especially Festina, exceeded your expectations and made your recent purchase as smooth as possible. We appreciate your kind words and look forward to serving you again.
★★★★★ 5/5
GoogleGreat agency, quick response, very proffesional. Victoria is amazing.
Bogdan · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 11 October 2026
Dear Mick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleRating only, no written review.
QS · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Dear Qs Dj! Thanks for the amazing review and star rating! All the best, Customer Care Team
★★★★★ 5/5
GoogleVery friendly and efficient service from Victoria at Acorn Crystal palace. She took amazing pictures of the property and worked hard to get the property live online promptly. She was very fast to get potential tenants lined up for viewings. Pain free experience, all down to Victoria's work.
Orla · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Dear Orla Mckee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVictoria B at Acorn went above and beyond in helping me find my new home. She really listened to what I wanted and needed, and then when the perfect property became available she made sure I was top of the list to view. I cannot recommend her highly enough. The rest of the staff at the branch have also been super helpful and friendly, and my journey to finding a new home has been a very pleasant one. Thank you!
Octavia · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Dear Octavia Lamb
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a blast finding a flat with Victoria in less than a week. Highly recommended
Aryan · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleI am delighted to have used Acorn to help me to sell my flat. Both Godefroy and Jack went above and beyond to help find the perfect buyers as well as helping to communicate and keep the sale on track. I'm so appreciative of everything they did and wouldn't hesitate to recommend. Thanks so much.
Carla · 11 October 2024 · Acorn London (29 Westow Street)
Agent replied · 23 October 2024
Thank you, Carla! We're thrilled to hear that Godefroy and Jack made such a positive impact on your flat sale. Your recommendation means a lot to us, and we’re here to help whenever you need. Wishing you all the best in your next adventure!
★★★★★ 5/5
GoogleReally happy with the service here. Jack was particularly helpful, friendly and we found a place that ticked all of our boxes within a month
Elaine · 11 October 2024 · Acorn London (278-280)
Agent replied · 10 November 2024
Dear Elaine Lillian Joseph
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent service and fast. I will give 10 stars to Jack Dawkins he was amazing since the first day, also the other staff were great on the days that I called they were very friendly and helpful
Franklin · 11 October 2024 · Acorn London (278-280)
Agent replied · 10 November 2024
Dear Franklin Pimentel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have received excellent service from the team, particularly Charlie Herbert, who was very professional and informative during our viewing. Lizzie Chin, who is supporting our property search, has been very proactive and helpful, especially considering we have a number of requirements that need to be met. We look forward to continuing to work with the team. I'd definitely recommend them.
Joanna · 11 October 2024 · Acorn London (278-280)
Agent replied · 10 November 2024
Joanna, we’re thrilled to hear about your positive experience! Our team, truly aims to provide exceptional service. Your recommendations mean a lot to us. We’re excited to assist you further in your property search!
★★★★★ 5/5
GoogleI have rented my property for over 2 years with Acorn. I must say that Damian Agbodza has been the only helpful agent in Acorn. He is, sadly, not my property manager as I was assigned another one, which is very annoying since Damian is the only person who helps me when I need any extra document or when I have any issues. He replies very quickly, even when he is on holidays (something that I wouldn’t expect and yet he is always there).
If you are looking to rent a property, don’t go to Acorn, just go to Acorn Kennington and ask for Damian to show you properties. Definitely the most helpful and empathetic person I have ever come across.
Thank you, Damian.
Elsa · 9 October 2024 · Acorn London (325 Kennington Road)
★★★★★ 5/5
GoogleI received excellent service from Acorn Estate agents in Lewisham when I sold my property.
Adam Priscak worked so hard to get buyers in and gave me an outstanding service!
I highly recommend him and Acorn if anyone is looking to sell their house.
Ruby · 9 October 2024 · Acorn London (153 Lewisham High Street)
Agent replied · 23 October 2024
Thank you, Ruby! We're thrilled to hear about your positive experience with Adam and our team at Acorn. Your recommendation means a lot to us, and we’re so glad we could assist you in selling your property. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleAlesha has been incredibly helful throughout the whole buying process which was indeed very complicated as 4 transactions were involved, reccomended!
Fabio · 8 October 2024 · Acorn Erith
Agent replied · 22 October 2024
Fabio, we're thrilled to hear about your positive experience! Alesha truly goes above and beyond to assist our customers, especially with complex transactions. Your recommendation means a lot to us. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleI had such a good experience buying my flat through Acorn London Bridge. Very friendly, helpful and proactive staff. They also recommend terrific solicitors and mortgage advisors. Thanks Acorn
Will · 2 October 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Dear Will Rossi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
TrustpilotPoor management from Tanya Weise and Amy Knowles and 0 tenant rights
I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency. - I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given. - In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this.- Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use. - After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either. - At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath. - I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager”I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times.In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.
Paula · 28 September 2024 · Acorn Bexleyheath
★★★★★ 1/5
TrustpilotPoor management from Tanya Weise and Amy Knowles and 0 tenant rights
I am living in a property managed by Acorn. I have lived there for the past 2 years. I am going to write down my poor experience so this can open the eyes of those who have to deal with this agency.
- I started living in this property in September 2022. After the first month there wasn’t any hot water from hand-held shower for 6 months, from October 2022 to April 2023. I contacted the agency and I quote Tanya Weise (property manager) “this is not an inhabitable property, therefore we can’t do anything and it’s not a flat problem”. Most of my neighbours renting through other agencies either got this problem solved or received a compensation. I had to keep paying £1300 through all these months with no explanation given.
- In January 2023 I asked my property manager, Tanya Weise, to send me a confirmation letter (not a contract) that I am renting the property. I quote “we don’t provide with this letter”. I needed this letter for a Government Grant. I had to let that grant go due to this.
- Last month, I asked the agency if I could change the sofa and replace it with a new one, keeping the landlady’s sofa stored. After 4 weeks of back and forth messages with Tanya Weise, she didn’t give me any solutions and she did not answer any of the phone calls for over 2 weeks. There are also being problems with my storage space in the building that apparently I am not allowed to use.
- After all of this problems, I asked my property manager to be able to have a personal conversation with my landlady to discuss all of these small things, however, nobody gave me a solution and they are trying to avoid me from speaking with the landlady. Also, I am not being forwarded any communications with my landlady either.
- At this precise moment I don’t have any hot water from both sinks. This has been happening for the past 2 months, and no solution has been given. I cannot wash my dishes with hot water or have a hot bath.
- I contacted Amy Knowles to change my property manager and request for my landlady details and I quote “there hasn’t been any material issues with Tanya Weise so she will continue to be your property manager”
I do know that by law I am entitled to have my landlady’s contact. I also know that I should not be without hot water for such long period of times.
In conclusion, please, avoid the services of this agency. They don’t provide with any good service and they believe they have all the rights and us, the tenants, don’t have any.
Paula · 28 September 2024 · Acorn Bexleyheath (Baynes House)
★★★★★ 5/5
GoogleGreat experience working with Acorn and specifically Beth! Always available, quick and efficient!
Marcelo · 25 September 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Dear Marcelo Rodrigues Dias De Sousa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was very impressed with the professionalism and sales negotiation of Daniel Langiano at the Dartford Branch, also Holly and Jacque who were always on call and kept us updated throughout the sale on progress until Exchange snd Completion.
I would always use Acorn in the future and applaud them for all their hard work. Thank you.
Karen · 24 September 2024 · Acorn Dartford
Agent replied · 10 June 2024
Thank you Karen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAidan was a great help in making sure that everything ran smoothly with my viewing and let. Highly recommend, he goes above and beyond.
D · 24 September 2024 · Acorn Dartford
Agent replied · 24 October 2024
Thank you, D G! We’re thrilled to hear about your positive experience with Aidan. His commitment to ensuring everything runs smoothly truly makes a difference. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleNeeded a place to rent quickly and went through a few estate agents, Aidan at acorn in Dartford was the only person that went beyond my expectations in finding me a place, viewed and all paperwork sorted in just a few days, constantly in touch with me to help me through everything, even when he had finished work was still there to help, very professional, easy to talk too, and got things done quickly, 10/10 on service and I now have a perfect place to rent
Lee · 24 September 2024 · Acorn Dartford
Agent replied · 24 October 2024
Thanks for sharing your experience, Lee! We're thrilled to hear that Aidan exceeded your expectations and made the rental process seamless. Your satisfaction is our top priority, and it's fantastic to know you found the perfect place. We appreciate your kind words and high rating!
★★★★★ 5/5
GoogleAidan from the Acorn Dartford was super friendly and professional! Great service, much appreciated.
He suggested properties based on my specification and delivered! He's very knowledgeable about the area and was able to answer ALL the questions I had! Thanks Aidan!
Naomi · 24 September 2024 · Acorn Dartford
Agent replied · 24 October 2024
Thanks for the fantastic review, Naomi! We're thrilled to hear Aidan's expertise and friendly service made such a positive impact on your experience. Your satisfaction is our priority, and we'll be sure to share your kind words with him. Looking forward to assisting you again in the future!
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