Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAlesha, Matt and the team at Acorn were brilliant in all their work to sell our property.
Alesha took over the main responsibility for our property sale and always kept in contact and was contactable. She was ready to answer any queries and showed a real interest in selling our property, getting viewings and being positive at a time when the market was not favourable. I have to make the contrast with the first estate agents we used. We were left feeling totally dejected and as though they had no interest in us. Alesha at Acorn was the complete opposite. Totally professional, and importantly to us, positive and interested in getting us that sale.
Peter · 3 November 2024 · Acorn Erith
★★★★★ 5/5
GoogleSpecial thanks to Crystal Grant for listening and understanding my needs and finding me the perfect home in no time. I actually felt supported and cared for during this process. And thanks to Hatice Yesilyurt for sorting all the paperwork and making the actual move as smooth as possible.
Didem · 3 November 2024 · Acorn London (58 Road)
★★★★★ 5/5
GoogleWe have been renting our flat out through Acorn for a while now and I also know that we are not the only ones in our street who do this. I like dealing with a local agent with local knowledge and Liam at the East Dulwich office has been brilliant. He is efficient, and everything he says he will do, gets done. Thanks for all your help.
John · 2 November 2024 · Acorn London (98 Lordship Lane)
★★★★★ 1/5
TrustpilotAcorn Group - Useless lettings agents
Acorn Group - Do not touch these lettings agents with a barge pole.My daughter, who was pregnant and a first time landlord, rented out her property with Acorn. She paid 14.5% to them to fully manage the letting. Once they had signed her up, they stopped providing advice and guidance. The tenant they accepted was not vetted adequately and within three months stopped paying the rent. She never paid any Council Tax or utility bills. She was a fraudster and had a 15 year history of setting up businesses in rented properties and not paying any bills. A simple Google search if done by the vetting agent would have flagged this up. In cahoots with her daughter and many accomplices, she used my daughter’s address to set up multiple companies. My daughter knew nothing about it. Despite getting an eviction notice, she refused to leave the property. Apart from sending an email, Acorn did nothing. It was left to myself (aged 72) to go round and negotiate a leaving date. When the tenant finally left, and only after being threatened with court action, she owed over £4,000 to my daughter, thousands in non payment of Council tax and utility bills and many thousands in unpaid bills for goods ordered for her businesses. For many months my daughter had to deal with bailiffs who were chasing up the tenant’s debts going back up to 15 years, and get her address removed from Companies House. She managed to get only a tiny fraction of the money owed to her back, and nearly didn’t get any because Acorn had allowed the rent deposit scheme to lapse. Do not use Acorn Estates they are a disgrace.
Margaret · 28 October 2024 · Acorn Bexleyheath
★★★★★ 1/5
TrustpilotAcorn Group - Useless lettings agents
Acorn Group - Do not touch these lettings agents with a barge pole.
My daughter, who was pregnant and a first time landlord, rented out her property with Acorn. She paid 14.5% to them to fully manage the letting. Once they had signed her up, they stopped providing advice and guidance. The tenant they accepted was not vetted adequately and within three months stopped paying the rent. She never paid any Council Tax or utility bills. She was a fraudster and had a 15 year history of setting up businesses in rented properties and not paying any bills. A simple Google search if done by the vetting agent would have flagged this up. In cahoots with her daughter and many accomplices, she used my daughter’s address to set up multiple companies. My daughter knew nothing about it. Despite getting an eviction notice, she refused to leave the property. Apart from sending an email, Acorn did nothing. It was left to myself (aged 72) to go round and negotiate a leaving date. When the tenant finally left, and only after being threatened with court action, she owed over £4,000 to my daughter, thousands in non payment of Council tax and utility bills and many thousands in unpaid bills for goods ordered for her businesses. For many months my daughter had to deal with bailiffs who were chasing up the tenant’s debts going back up to 15 years, and get her address removed from Companies House. She managed to get only a tiny fraction of the money owed to her back, and nearly didn’t get any because Acorn had allowed the rent deposit scheme to lapse. Do not use Acorn Estates they are a disgrace.
Margaret · 26 October 2024 · Acorn Bexleyheath (Baynes House)
★★★★★ 5/5
GoogleAdam and his team did an excellent job selling our property. They followed up on all leads, we're very accommodating our needs and helped us to overcome unexpected barriers. Above all we prized their continous communication through all the ups and downs of the process. Thank you so much!
Roshan · 23 October 2024 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleI wish I can give more stars because Vicky was really great at what she do and her level of professionalism was top notch.
BASHAR · 22 October 2024 · Acorn Erith
★★★★★ 5/5
GoogleOur move was made as easy as could be from the moment we booked our initial viewing with Banji Akinkunle. He was super helpful getting us across the line with our new flat and helping us settle in once we had finally moved. Couldn't recommend enough :)
Harry · 21 October 2024 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleBanji was very helpful and efficient. He made the process seem very smooth which isn't always the case with estate agents. He was always quick to respond and everything was sorted in a few days only.
Matthieu · 21 October 2024 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleRating only, no written review.
James · 21 October 2024 · Acorn London (128 Rushey Green)
Agent replied · 23 October 2024
Dear James Davis, Thank you for the great review of our Acorn Catford team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 5/5
GoogleWe’ve had a great experience with Jake and everyone at Acorn Catford, both for the purchase and sale of our place. Jake gave us lots of really helpful advice and support along the way. Thumbs up from us!
Andy · 21 October 2024 · Acorn London (128 Rushey Green)
Agent replied · 23 October 2024
Thanks for sharing your experience, Andy! We’re thrilled to hear that Jake and the team at Acorn Catford provided you with valuable support during your buying and selling journey. Your positive feedback means a lot to us. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleFrom initial viewing to moving in, my experience could not have been better. Tyrese could not have done the job any better for me. I could not recommend your company more highly. You have been prompt, efficient and very helpful. The whole process was seamless and I am delighted with the property. I want to take this opportunity to thank you and your team for your professionalism and attention to detail throughout the whole process.
Ayobami · 21 October 2024 · Acorn London (128 Rushey Green)
★★★★★ 5/5
GoogleOur move was far from straight forward and had many hurdles which Alesha helped us overcome.
Phil · 21 October 2024 · Acorn Erith
★★★★★ 5/5
GoogleAlesha was extremely professional also helped out with a number of things, when we had no answers
I would highly recommend her to anyone selling or buying a house... amazing person.
Dave · 20 October 2024 · Acorn Erith
★★★★★ 1/5
TrustpilotIncessant and stress-inducing agents
Today I received yet another unsolicited call from Acorn (today it was Ryan), despite numerous agents telling me they will remove my details from their database and despite me telling them that I DO NOT want anything to do with them - in particular, since they sent a letter to my dead father! When I originally met with Acorn - which I regret immensely! - I told them about his death, but it seems that selling properties is more important than leaving people to grieve!
Edit: Regarding Acorn’s reply stating I did not contact them in July, I did include customer service in my email to Brendan Kennedy last year informing him that I did not want to be contacted again by Acorn and you obviously did nothing! I will email you again in the remote hope that Acorn will leave me alone once and for all!
Jill · 17 October 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 23 August 2024
Dear Jill
I am sorry to read that the experience you have had has led to you leaving a negative review. I can see that we asked for more information back in July so that we could resolve the issue for you but didn't receive a reply. If you could please email customerservices@acorngroup.co.uk with the details we are contacting you on and we will make sure your details are removed. Thank you.
★★★★★ 5/5
GoogleWe couldn’t be happier with our experience working with Mauricio Sanchez at Acorn Group. From the start, Mauricio went above and beyond to help us find the perfect property. His knowledge of the market, professionalism, and dedication to our needs made the entire process smooth and stress-free. Mauricio listened carefully to what we were looking for and worked tirelessly to find us a home that matched our vision. We truly appreciate his patience, guidance, and expertise. If you’re looking for a real estate professional who genuinely cares about finding you the right property, Mauricio is your guy! Highly recommend!
Romil · 17 October 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 23 October 2024
Romil, it’s fantastic to hear about your positive experience with Mauricio! We’re thrilled that his dedication and expertise made your property search enjoyable. Your recommendation means a lot to us, and we’re glad you found the perfect home. Thank you for sharing your thoughts!
★★★★★ 1/5
GoogleRating only, no written review.
Joe · 16 October 2024 · Acorn London (98 Lordship Lane)
Agent replied · 22 October 2024
Dear Joe. We are sorry to hear about the service you have received and would like to investigate the issues further. However, we cannot find your details on our system and wondered if you would mind emailing us please at customerservices@acorngroup.co.uk with the details of your complaint. Thank you.
★★★★★ 5/5
GoogleAcorn - and in particular Damian - has been extremely proactive, productive, helpful and friendly. Damian is a professional guy who delivers what he promises. You can tell that he has acquired a lot of skills in the industry for many years. He is committed and a no bullshit agent. Happy with the many property deals that he's achieved.
Debora · 16 October 2024 · Acorn London (325 Kennington Road)
Agent replied · 23 October 2024
Thanks for your fantastic feedback, Debora! We’re thrilled to hear about your positive experience with Damian. His dedication and expertise truly set him apart. We appreciate your support and look forward to helping you with more successful property deals in the future!
★★★★★ 5/5
GoogleGreat professionalism, particular navigating difficult stakeholders. Max and Adam in particular were superb
Oliver · 16 October 2024 · Acorn London (153 Lewisham High Street)
Agent replied · 23 October 2024
Thanks for the fantastic feedback, Oliver! We're thrilled to hear that Max and Adam made such a positive impact while managing the complexities of your project. Your recognition of their professionalism means a lot to us!
★★★★★ 5/5
GoogleRating only, no written review.
KAYODE · 15 October 2024 · Acorn Erith
Agent replied · 22 October 2024
Hello Kayode Shosanya Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
★★★★★ 5/5
GoogleMany thanks to Alesha , who has given me good support and guidance, leading up to the sale of the property, she is prompt to respond and knowledgeable, much appreciated
Chris · 15 October 2024 · Acorn Erith
Agent replied · 22 October 2024
Thanks for your kind words, Chris! We're thrilled to hear Alesha provided such exceptional support during your property sale. Her dedication and expertise truly make a difference. We appreciate your feedback and wish you all the best in your new journey!
★★★★★ 5/5
GoogleI went on a viewing with a friend last week to give him a second opinion on a rental property he was viewing. But I must say that the service we received from the agent Jack Dawkins was exceptional. Any questions we had on the area was answered promptly leaving no room for any doubts on our end. This lead to my friend going ahead and formally making the offer for the premises and he was very pleased with the results. I would definitely come through to acorn and use your services as i plan on moving houses next year. If it’s Jack as my agent then that’s a bonus. Generally speaking the experience I saw first hand from the company was fantastic, I would easily recommend Acorn to take care of anyones relocation journey for anyone who wants a smooth service when looking for a new property.
John · 13 October 2024 · Acorn London (278-280)
Agent replied · 10 November 2024
We’re thrilled to hear about your positive experience with Jack! It’s great to know he provided exceptional service and helped your friend move forward with the rental. We can’t wait to assist you with your future move. Thanks for recommending Acorn!
★★★★★ 5/5
GoogleRecently been dealing with Tyrese in the Catford branch and he has been amazing.
Not only has he managed to find me a room to rent at incredibly short notice he has been a great help throughout the process.
The team I’m working with now includes Lazlo and Deven and both share that same can do attitude.
It’s been a breath of fresh air to come across an estate agent’s that has great people working for them.
Paul · 13 October 2024 · Acorn London (128 Rushey Green)
Agent replied · 23 October 2024
Thanks for sharing your experience, Paul! We're thrilled to hear that Tyrese, Lazlo, and Deven provided exceptional support during your room search. Our team's dedication to excellent service truly makes a difference, and we’re glad you felt that. Your kind words motivate us to keep up the great work!
★★★★★ 5/5
GoogleBeen a pleasure working with this estate agent. Always kept me up to date with the process. Would highly recommend .
Kay · 11 October 2024 · Acorn Dartford
Agent replied · 24 October 2024
Thanks, Kay! We're thrilled to hear you had a great experience with us. Keeping you informed is a top priority, and we appreciate your recommendation. Looking forward to assisting you again in the future!
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