Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleFlogging a stairwell as a rental property. Nice one. Shame on you all for enabling and profiting from this sort of behaviour.
Dear Ben Thanks for writing this review. As an agent, we are merely following our clients instructions and in this case for a property that has proved quite popular in the market. In fact, the property has been rented out 16 times in the past 20 years.
5/5
GoogleWe had a great experience as buyers with Acorn. Carly Clark was professional, efficient and communicated with us clearly at every stage. We were able to move through the process without many hold ups along the way as a result.
5/5
GoogleBanji was brilliant, nothing was too much trouble and he got us the property we needed in super quick time. We will use Acorn whenever we need to rent! Thank you
5/5
TrustpilotOne of the best estate agents…
I instructed Acorn estate agents Brockley branch in March 2024 to market my property for sale. At all times I found all personnel to be very professional and helpful. At every level they were nothing but helpful and courteous and happy to listen to my suggestions and enquiries The branch manager Kevin Ashton is head and shoulders above your average manager and goes over and above what one would expect. He is smart, friendly and very personable and I've no doubt a great asset to the Acorn family. Though they didn't sell my house on this occasion I would have absolutely no hesitation in recommending them if I was looking to sell in the future.
1/5
TrustpilotWorst experience at the Bromley branch…
The experience at the Bromley branch was by far the worst! This branch proves to be irresponsible, incompetent, and inadequate in terms of property management services. During the Christmas holidays, our 16-floor block was left without functional elevators. It is important to recognize that we have children, disabled individuals, and elderly residents in our building. The management was unresponsive, failing to answer phone calls or provide engineers with access to the elevators. Their negligence as a property management company is unacceptable. We have resided here for 2.5 years, during which Acorn has consistently demonstrated indifference towards tenant service. Only one elevator functioned briefly during our initial move. And they promptly appear when it is time to increase rental costs. Inexplicably, the gas tariff for residents has skyrocketed (now at .48p per kWh compared to the market average of .06p per kWh), which is well above the standard market cap. Despite our numerous claims and requests, Acorn's response has been either neglectful or a repetitive promise to review the contract with the provider, a promise that remains unfulfilled after A YEAR!. Moreover, no compensation was offered when a contractor, who came to check the boiler while we were on vacation for three weeks (which Acorn was fully aware of as I've informed them), left our heating system running on a full scale. This resulted in substantial extra costs, to which Acorn's only reaction was an insincere apology. Think twice before considering renting any property from the Bromley branch!
Dear Irina We are sorry to read your review and whilst some of the issues you raised our out of our direct control, it is disappointing to hear that you feel the service received from our staff has also not been to your satisfaction. This has been raised internally and thank you for bringing this to our attention.
5/5
GoogleI used this company for renting out a property. Very efficient. Very professional. Mauricio, Deven and Mia...all very good. I would recommend.
Thank you, Oscar! We're thrilled to hear about your positive experience with our team. Mauricio, Deven, and Mia truly appreciate your kind words and recommendation. It’s great to know we met your expectations for efficiency and professionalism.
5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property. Excellent staff: Mauricio, Deven and Mia. I would recommend this estate agent.
5/5
TrustpilotVery good service overall
Very good service overall. I used this company for renting out a property.Excellent staff: Mauricio, Deven and Mia.I would recommend this estate agent.
5/5
GoogleGreat service from Acorn (specifically Godefroy!) who took care of my flat sale. Smooth process from start to finish, well organised viewings, good communication and ultimately a successful sale. Would recommend for sales in the Crystal Palace area. Thanks!
5/5
GoogleI recently purchased a property through Acorn Estate Agents in Lewisham, and while the whole team are great, I would like to single out Max Smith for praise. Max is knowledgeable and efficient in his work but what makes stand out from the crowd is the way he always fights for you and what is in your best interest. Five stars.
5/5
TrustpilotMark and James from Rainham
Mark and James from Rainham, Kent branch have been wonderful by helping me selling the house. After several awful experiences with different estate agencies, I have finally found Mark who together with James helped me to find the perfect client for my property.I have met Mark before while I was viewing several properties and I noticed that he is excellent with people and has excellent skills in negotiation.
5/5
GoogleRating only, no written review.
Dear Katharine Hymas, Thank you for the great review of our Acorn Dulwich team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
TrustpilotIncredible company
Incredible company, Elycia was so helpful in getting us our beautiful home. The team are lovely and helped us with everything. Highly recommend
5/5
TrustpilotVery good chaps
I had an excellent experience with Acorn! Their professionalism and dedication made the entire process of buying my property seamless and stress-free. Kevin and Lamar were very helpful whenever needed. I highly recommend Acorn
5/5
GoogleRating only, no written review.
Dear George Chivuraise, Thank you for the great review of our Acorn Northumberland Heath team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleSophie Booker was the person I met in my search for moving home after contacting the office. She was such a lovely person to interact with, so helpful and kin in ensuring we get the best in what we are looking for. Even my little boy of 12year old fell in love with her because of her good attitude and reception towards us. Infact Sophie and Lilian Ghenim are wonderful person in treating people matter with respect and dignity with full support. Thanks to both of you in making this move a success for me and my family. You both deserve the 5 stars 🌟
5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
1/5
GoogleI won’t be in your CRM because, after wasting over 8 months of my time, I decided to walk away. You advertised a 2-bedroom property, but after paying for a surveyor, I found out that the second bedroom wasn’t even legally big enough to be classified as such. Later, as the process dragged on and we approached the move-in date, it turned out that planning permission for multiple works, including a new balcony, hadn’t even been applied for. The delays and dishonesty ended up costing me 7 months of rent and storage fees. To top it all off, my last conversation with your sales team was appalling, the representative told me not to pull out because he wanted to secure his commission. Completely unprofessional.
Dear Ben Avern, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Unfortunately, we have been unable to find you on any of our CRM systems so perhaps you have the wrong "Acorn"? If not, please send further details to customerservices@acorngroup.co.uk. Thanks
1/5
TrustpilotDo not place a holding deposit you will not get it back
I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers. It has been over 7 days so they do not adhere to their terms.
1/5
TrustpilotI had an incredibly frustrating and…
I had an incredibly frustrating and unprofessional experience with Acorn Estate's Dartford branch. I paid a holding deposit of £276.92 for a property at 82 Springhead Parkway DA11 8BF, but despite multiple requests, they failed to refund the deposit after the landlord chose another applicant. This is a clear violation of the Tenant Fees Act 2019, which requires a refund within 7 calendar days when the applicant is not at fault.The individual who was meant to address my concerns, Aiden Harding, was utterly unhelpful. He was nothing more than a salesman at best, completely failing to take responsibility or follow up on the issue. When I escalated my case, I was met with the same lack of professionalism and dismissive attitude from Elycia Norton-Smith.To make matters worse, I’ve had to pay an additional £35 just to initiate a legal claim to retrieve my own money, which is completely unacceptable. Both Aiden Harding and Elycia Norton-Smith have been insulting and negligent, and I would strongly advise anyone to stay far away from this branch. They are untrustworthy and completely disregard their obligations to customers
5/5
TrustpilotEnergy and enthusiasmKevin Ashton at the Brockley branch of…
Kevin Ashton at Acorn's Brockley branch displays both energy and enthusiasm. Terrific service. A super-speedy bunch of offers resulted in a painless sale. Cannot fault him or his branch.
5/5
GoogleGreat service using Acorn, would absolutely recommend. Lamar was helpful and attentive all throughout the process.
5/5
GoogleJust scecured a rental in East Dulwich at short notice, great service from Banji Akinkunle who went above and beyond to get it agreed in time. Very professional and excellent communication. Would recommend if you're looking to rent in the area.
5/5
GoogleAcorn Northumberland Heath branch bent over backward for us! Having been on the market 2 years ago trying to sell the house without success, we’ve started this journey with great amount of doubt and little faith in estate agents. But this time around Acorn proved us wrong! They delivered exactly what they promised at the first appointment; not only that they are reliable, knowledgeable, professional and trustworthy, but they also provided excellent customer service by keeping us informed of the progress and responding to inquiries promptly. Selling and buying a house at the same time is not only a difficult task but also nerve wracking one. What really alleviated the stress and anxiety was having regular conversations with the Area Sales Manager Arikson and Opoku with them taking the time to explain the stage we were at and what needed to be done. Thank you, Arikson and Opoku for your professional and friendly support throughout the whole process and for making the selling of our existing home and buying the new one a successful and easier experience for us! Without a doubt, should we’ve stayed in the area and if you were needed - you would have been our first and only choice of estate agent!
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
