Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have dealt with Acorn estate agent in Sydenham for the past few years and can not thank them enough for their continued professional, honest and genuine approach when dealing with their clients. In particular I have had the pleasure of dealing directly with both Charlie and Joe, they have both been so accommodating and helpful with all dealings of our property rental. I would definitely recommend Acorn estate agent to anyone who is looking to work with a good honest estate agency.
5/5
GoogleOur experience with Arikson and his team went very smoothly from the initial valuation to completion. They were all very polite and responded to any questions promptly. We would highly recommend using this Estate Agent
5/5
TrustpilotWould recommend
We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend
5/5
GoogleFantastic service. Anna was great throughout the purchase of our first home. Great communication, always happy to answer our questions and really pushed to keep things moving. Made the process go smoothly. Couldn't recommend more
5/5
GoogleThank you very much to Harrison and James for completing the sale of the flat today . Both of you have worked tirelessly to ensure information was shared and all parties informed so that we could complete the sale. Excellent job !
5/5
GoogleGreat experience with Godefroy - great support throughout the process from the Acorn team especially as first time buyers. Thanks!
5/5
GoogleVery good service received by Acorn in selling my flat. Marketed correctly, found a good buyer timely and received proactive support and communication throughout the whole selling process. Definitely recommended!
5/5
TrustpilotVery good service and thanks to James…
Very good service and thanks to James Clachar for is help through out the process and after
5/5
GoogleRating only, no written review.
Dear Demi Ashton, Thank you for taking the time to review your recent experience with our Acorn Camberwell branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleIssy was incredible. I have never dealt with such a competent helpful and courteous estate agent. I believe she should be moved to management as she is a bright shining star in the Acorn Estate Agent. Thank you once again for your excellent service and understanding
1/5
TrustpilotOnly interested in their fees
Avoid Acorn , they are purley there to grab as much money out of Landlords as possible, no interest in managing the Landlords property as it should be, when problems arrive they ignore emails and calls, and let defaulting tennants continue to not pay with little or no interest in chasing or persuing. Dont do anything proactive always wait for the landlord to push them before they act, cause more issues than they solve. Could not care less about the client, and hide behind the small print to expunge all responsability, All they want to do id charge fees for anything they can think off, AVOID at all costs
1/5
TrustpilotDo not trust this estate agent
Do not trust this estate agent. They lie and deceive people then gaslight like crazy to make you think you're losing the plot. They rang me on a routine cold call and arranged a valuation appointment for my property, despite my asking and commenting a few times asking for a few days to consider it. Some guy who called himself Joe Reeves turned up at my flat promising me he would sell the property within moments! -4 weeks maximum! he kept saying how he would look me in the face, not the eyes no, the face! and never lie about his promise. He convinced me he would sell very very fast and i'd get a better price than any other agent could bring. After a discussion about their fees which were something like 6k I then argued my flat is not going to go for a high price at all, in fact it is at the lower end of the market and to walk away with zero profit only loss would be brutal on me. He said he could do a deal especially for me that he would speak to his regional director and do a cut price especially for my benefit. Nothing was put in writing at that moment but later that day he emailed me a poorly spelled email confirmation saying i could terminate Acorn's contract with zero days notice if i wanted. He was very aggressive and convincing and i felt i had nothing to lose. I explained a couple of times that I was in a contract with another estate agent. That the contract was still valid and only reflected a sole agent and I suggested I would either need to change it to include another agent or give notice and serve 28 days then contact and use them. He told me there was no need to do that, all I had to do was email the estate agent and tell them I no longer wished to sell and to take my property off the market. I asked if that was definitely ok and commented it didn't sound like the correct way to go. It sounded underhand, sneaky and dishonest as i did not want to take my property off the market. I want to sell it! I worried it would impact my relationship with the current agent too. They might realise even. I had found out from them there would be another 3% fee if a second agent was instructed. Not wanting to have to incur ££££'s I did as he said.I had a bad feeling about it but emailed my current agent as Joe advised and got them to take it off the market. All that week Acorn sent docusigns to me which took up whole afternoons and each time I sent one back I had anxiety that I was getting deeper and deeper into murky legal territory. One week after I had a call from Joe's assistant who was overbearing, wouldn't listen, told me to listen and was entirely dismissive when I explained what Joe had instructed me to do. She made out I had acted wrongly and behaved as if I had acted dishonestly. The more i tried to relay that I had followed his advice the angrier she became. She was absolutely unwilling to hear anything I attempted to say even less to acknowledge it as true. I asked to speak with Joe, she said he was off sick- (right!) I tried to call him but there was no answer. I emailed terminating my contract with Acorn on the back of Joe's email which stated I could terminate with 0 days notice. I did not receive any acknowledgement despite emailing them twice. Still no response from them. When i scutinised the sales document they were going to publish I saw a few errors. It stated my flat was south facing, it is not. The asking price was only 5k more than what my current agents are advertising! so i would have gone through all that just for Acorn to bully someone into paying 5k more and I have no doubt that Acorn would have reduced the price and I'd be taking a low price for my flat but still paying them a sky high higher than most charge. On Saturday I cycled out of my gate only to see a Acorn for sale board tied to our wall. My Saturday was ruined and my anxiety levels were through the roof the entire day. I knew it was in relation to my flat as there are no other flats for sale in my estate. I even had chest pain so bad was my anxiety about what it meant. I read there are fines if you breach a contract with an estate agent. I requested a copy of their internal complaints policy or code of conduct at this point. Yesterday sign gone, mistake??? Today i received an obnoxious call from Joe asking me why on earth i would want to file a complaint about them. Again, he made out he'd never ever told me to instruct my current estate agent to take the flat off market! He then made a snidey comment on the number of estate agents i have used in the past. Still no copy of policy. Perhaps I imagined absolutely everything Joe. Just stick to lying through your back teeth and get the phrase right, it is look you in the eye not the face. I am glad i won't see your face again. You may have got me a buyer but I strongly suspect the buyer would have been under duress and would not have followed through and i'd be back to square one. It is actually easier although more time wasting to be honest
1/5
TrustpilotAVOID TO RENT WITH THIS AGENCY!!
AVOID TO RENT WITH THIS AGENCY AT ALL COSTS!! COWBOY CONTRACTORS LEAVING YOUR HOUSE WORSE THAN WHEN ORIGINALLY MOVED IN!! I have rented off this estate agents for 3 years, The maintenance is absolutely diabolical the worst maintenance service in my 8 year of renting properties! Lost count on the amount of times I have had to ask for a damp proof course to be carried out and for 3 years all I've heard is " open your windows 365 days a year give your wall a wipe it'll be fine".. FINALLY got a damp proof course this week, the cowboy contractors have left me with no Internet as they have had to take the socket off the wall and then put back on resulting in them breaking it and doing a shoddy job, sockets hanging off the walls were they have had the audacity not to sort the matter and dirty food bags left on my bedroom floor for my dog to eat out of when I came back in!! I have young children and dogs and the service that has been provided I wouldn't let a homeless person live in here let alone my family!! Shocking shocking service and I will be taking all of this along with the other problems yet to have been solved over the 3 year to the housing ombudsman. DO NOT rent off of this so called lettings company!!
5/5
GoogleGreat service, immediate response to emails and Aidan Soyebo has been very helpful and a pleasure to work with.
4/5
TrustpilotJames at Rainham branch was fantastic…
James at Rainham branch was fantastic from start to finish. He is calm and very responsive which was very important to me as a first time buyer. Thank you James and the rest of the team at Acorn group.
5/5
GoogleWe're very happy with our new flat and grateful to William Cande and the agency for quickly understanding our needs, the process was fast and smooth!
5/5
TrustpilotJamal - Brockley acorns estate agents
Jamal is such a fantastic estate agent, as with all dealings with Acorns they’re very family orientated and look out for you. He helped me in my recent move to a family flat enabling me to stay in the area which was no easy feat. Also, he’s recently helped my friend’s mum in looking for a suitable flat to rent. Really highly recommend Jamal, such a professional, warm person.
5/5
GoogleAcorn was so helpful with the purchase of our flat. They were always fast to respond to calls and emails. Aidan Soyebo in particular was super friendly and he went above and beyond to get all the information we needed throughout the buying process.
5/5
GoogleFestina is an absolute star! Professional, honest and so supportive throughout the whole (very stressful) process. Honestly can’t thank her enough and would highly recommend if you’re looking to sell/buy a property!
Dear L Suchomska Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from Jess Rayfield
Jess has been managing my property for many years. I value her commercial judgement, efficiency and professionalism. She is a gat person to work with
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
5/5
GoogleI found the Acorn staff very efficient, detailed, great customer service, Very experienced. It took just under 4 months from advertising our house to completion. I would highly recommend Acorn Estate Agents
Dear Proscovia Nabwire Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorking with Tyrese to find a property was great. He was helpful, open, and responsive. Thank you so much for helping secure our tenancy!
5/5
GoogleFestina was excellent to deal with, extremely helpful and managed the whole process efficiently. Followed up all questions quickly and we always felt she was fully in control of the process. Festina was very professional and friendly, would highly recommend.
Dear Mateusz Suchomski Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
