Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 1/5

Trustpilot

Absolute disgrace

Absolute disgrace. After getting pulled pillar to post with loads of different properties and then not actually getting one. The last one topped it for me and my partner after signing a tenancy agreement for one property the landlord changed his mind and then the holding fee got moved onto another property. We then signed another agreement and got the house. Even got a moving date. So we made arrangements with a removal company and both cancelled the tenancy agreements on the properties we were both in. The landlord had used two letting agency’s and dropped us too so our holding fee meant nothing. Acorn were prepared for us to be homeless. They still owe the holding fee and it’s been a month. What if we needed that for a holding fee on another property? Disgraceful

Jon · 22 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Google

Christian and James were fantastic

Alex · 22 November 2024 · Acorn London (98 Lordship Lane)

★★★★★ 5/5

Google

I wanted to say a big thank you to Dammy for all his help with our purchase of a property on Braidwood Road. He did a great job of showing us the property and then helped keep the purchase moving along to completion! Thanks Dammy!

S · 20 November 2024 · Acorn London (128 Rushey Green)

★★★★★ 1/5

Trustpilot

Very poor experience with one member of the team - Joy Davis

Firstly i would like to start with positives, the team in Bexleyheath branch have been nothing but helpful to get me across the line following issues with a specific member of staff. Without the help of the guys at the branch this would never have made it across the line.Then onto the negatives - Joy Davis. The worst customer service I've ever received. So much so that this is the first time I have ever left a review against a company.Rude, incompetent and most of the time incorrect - and that's just when she decides to answer (most of the time will essentially just ignore you).It took 8 weeks to receive a deposit back from a rental property acorn managed, beginning with her sending over an incorrect review of the property, when asked to rectify this she simply told me to sort it with the tenant as she was either too incompetent or lacked any form of work ethic to complete this herself. Eventually she rectified this issue after me explaining to her that it is in fact her job.She then sent me the incorrect amount, upon chasing this with over 15 emails across a month I had no choice but to threaten legal action, which then led to receiving the correct amount of funds. The guys at bexleyheath branch had informed me she had not actually processed the payment at all, which i believe was to just waste my time further as she took a dislike to me pretty early on.So in conclusion - bexleyheath branch - awesome team who will help at any point.Joy Davis - terrible.

Henry · 20 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Google

Review for Jack Dawkins @ Acorn Estates Sydenham. Jack is such a friendly, professional & efficient agent. From the first viewing Jack took us to , he noted our requirements & found us the perfect rental. It was a very quick turnover for us & Jack guided us through the process brilliantly. He was reassuring, informative & helpful. He kept in touch throughout the arduous referencing process too. We would highly recommend Jack & Acorn Sydenham & will definitely be sticking with them if/when we need to move in the future. Lynn & Solomon ( New Penge residents )

Lynn · 18 November 2024 · Acorn London (278-280)

★★★★★ 5/5

Google

Stuart was an invaluable asset throughout my first-time home buying experience. His extensive knowledge of the market and clear, concise explanations made the process significantly less daunting. What truly impressed me was his responsiveness and proactive approach. He was always quick to answer my questions, no matter how trivial, and even went the extra mile to expedite the process by chasing the seller's solicitors. I'm incredibly grateful for his support and would highly recommend him to anyone looking to buy a property.

Emil · 18 November 2024 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Thanks to both Banji and Billie-Lee for their recent efforts with securing me a new property. Efficient, professional and very responsive! Great service provided. Very happy to recommend to both landlord and tenants alike!

Nicola · 17 November 2024 · Acorn London (98 Lordship Lane)

★★★★★ 5/5

Trustpilot

Thanks to Crystal from the Forest Hill…

Thanks to Crystal from the Forest Hill branch. Went out of her way to communicate well, always keep me up to date, and make things as smooth as possible. Many thanks Crystal!

Sally · 17 November 2024 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

Bad first time buyer experience

We’ve a very bad experience with their Gravesend office. Made the offer in August, my solicitor received the draft contract pack only in November, according to the estate agents (Ezze and Kevin) the management pack was ordered in September. This week Kevin called me stating the seller has financial issues and not able to pay for the management pack?! Fair enough, but they insisted on that I can pay for it and then it’ll be deducted from the purchase price. But what happens if one of parties pull out before exchange or I don’t get the mortgage (it was still pending due to cladding issues in the building), there’s no way I can legally claim back the price of the management pack. The seller asked us to have a meeting in the agency office then didn’t show up? The whole situation and the attitude of Kevin, the sales manager, was really cheeky - I’m not ready to pay the sellers conveyancing fee, I’m sorry. The property is back on the market as I see but with misleading info, it says it has riverside view which is not true! Very bad first time buyer experience… not recommend Gravesend office at all!

Agnes · 16 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Google

Has the pleasure of being shown houses by your excellent staff member Vicky. She was nice and helpful throught. She had very good communication and was up to date with showing me the properties available. Would highly recommend

Robi · 16 November 2024 · Acorn Erith

★★★★★ 5/5

Trustpilot

Best service ever

SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)

Cheryl · 15 November 2024 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Best service ever

SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)

Cheryl · 15 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I had a really good interaction with…

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Syeda · 15 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Aidan in dartford was really great

Aidan in dartford was really great, took the time to listen to what I was looking for and gave me great advice, really happy with Acorn and will definitely be reaching out to Aidan again for my next rental!

Holly · 15 November 2024 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Sold a lie

Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.

Chris · 14 November 2024 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Typical estate agent just about do a job! Leave you with the mess

Typical estate agent. Do half a job to earn a living. Don't know what's going on pretty much most of the time. Told by kieran & some regional manager sale had been finalised on 2 different occasions to then be told there solicitors are not ready. Avoid the truth at all costs. After sale care what is that! Would not recommend Acorn and estate agent (Kieran)

Stewart · 10 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Google

We bought our first home in the UK through Acorn Estate Agents, they were very professional and friendly and were a big help navigating the long and painful process. Stuart was always available for a call to answer my many questions and always made time to show me the flat several times before we got the keys. Stuart’s approachability and positive attitude was really appreciated during the process and overall we are very happy with his work.

Maria · 9 November 2024 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

I was very happy with Jack he is very calm, polite and a patient person, he never gave up on me after Declining most of the houses he just continued to contact me whenever he had some houses on the market. That was very kind of him and he was advising me well. I do appreciate the time I had with him while seaching for a house to stay for months. Well done Jack much appreciated . Greetings from my family.

Jessy · 8 November 2024 · Acorn London (278-280)

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL!

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM! If we could give them 0 stars we would! Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok. 25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again. Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Diane · 4 November 2024 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

VERY UNPROFESSIONAL!

GRAVESEND OFFICE AWLFUL SERVICE (OR SHOULD WE SAY LACK OF SERVICE) FROM THEM!If we could give them 0 stars we would!Kevin the sales manager was suppose to be valuing our property on Saturday 19/10/2024 at 11am, however even though this date & time was confirmed by email, we got a voicemail asking to change the time, we then got a text stating the original date & time! When we called the office to find out what was going on, no one knew anything about it & then we got a phone call from Kevin on the day of valuation saying he had no idea where that information came from & after taking loads of details from us, he said he would be with us at 11am, if the traffic was ok.25 minutes after the time Kevin was due we got a phone call from the office stating he had broken down!!, cannot understand why he didn’t have the courtesy to call us himself! The office said someone will call us on the Monday to rebook an appointment, this never happened, we did not receive an apology from Kevin & considering he is suppose to be a manager, he should have at least contacted us explaining himself! We have not heard from him or the office again.Absolutely unprofessional & so much negativity even before they crossed our threshold! We would never recommend Acorn following this awful experience!

Diane · 4 November 2024 · Acorn Bexleyheath

★★★★★ 5/5

Google

Nice response from Acorn team . Vicky Chisholm Supported very much. Thanks.

Naga · 3 November 2024 · Acorn Erith

★★★★★ 5/5

Google

Alesha was very helpful in the whole process and she kept us up to date on every step until the closing which I am very appreciative off.

Anna · 3 November 2024 · Acorn Erith

★★★★★ 5/5

Google

Alesha Armsden was very helpful throughout the house buying process. She assisted with liaison work and monitor the progress. Overall services provided were very commendable.

Ramesh · 3 November 2024 · Acorn Erith