Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotOne of the worst experience
One of the worst experience! Very unprofessional. They just want your money and nothing else. Advice to avoid.
Hello. I am sorry to read your review but am unable to fund you registered on our system so have to assume you left this review of our company in error. If so, please remove it or email your details to customerservices@acorngroup.co.uk so that we can investigate further
5/5
GoogleIt’s been a pleasure selling our property with Acorn. Beth is such a wonderful agent, she always got our back and made the whole process low stress. I would recommend acorn to anyone who’s selling in SE area!
Thank you for taking the time to share your positive experience, Andrea! We are thrilled to hear that Beth provided you with exceptional service and made the selling process stress-free. Recommendations like yours mean the world to us. We appreciate your support!
5/5
GoogleThank you, Beth and Stuart! I really felt like the process was lower stress than if we worked with another agency. Others kept pestering me incessantly even after multiple no's and I'm sure they would have pushed us to accept a poor offer. Acorn had our backs and kept us calm and level headed! We also did all this while remote, and it all went seamlessly.
Thank you for sharing your positive experience, Katy! We are thrilled to hear that you found the process stress-free and seamless working with us remotely. Providing a calm and level-headed approach to our clients is always our top priority. We appreciate your feedback and look forward to working with you again!
1/5
GoogleAcorn Sydenham = Unprofessional. I had an appointment to see a property, and no one showed up. I waited for 45 mind and left. I called the office twice during that time and they assured me that they will call back. But no one did. I sent an email back saying this happened. But no response either. Absolutely horrible attitude towards a client. And then absolute silence and no ownership of mistakes.
Hi Alexander, we are truly sorry to hear about your experience with our Sydenham office and for the delay in responding to this review. We have investigated and can see that the staff member you were meeting had a personal emergecy that meant that he was away from the office. Your appointment should have been cancelled and so can only apologise that there was a internal miscommunication that meant that this didnt happen. We can see that the staff member did apologise to you but his apology was not accepted by you, which is shame given the circumstances. That said, it shouldn't have happened and we apologise and thank you for raising the issue with us. Good luck with your property search.
1/5
GoogleA few months ago, I agreed a lease with Acron, this was just prior to the Christmas break, my review is late I know. I was asked to, as part of the reference process to respond from my work email. As I mentioned it was just before the Christmas break, my office had closed for the Christmas period and I was unable to do so. I explained this to them and asked to retract my application, and have my deposit refunded. They refused and kept my deposit and dismissed me, I got in contact with the area manager who berated me and belittled me on the phone. Shocking service. And shocking there is no body to audit them.
Hi Dwight. We do always take such issues seriously and of course have a complaints procedure that culminates in a Property Ombudsman review if are unhappy with the outcome of the process. Please email the details of your complaint to customerservices@acorngroup.co.uk and we will review and where appropriate resolve the issue. Thanks
5/5
GoogleAs a first time Landlord I was nervous about the process of letting my property but Acorn have been brilliant from the word go. Victoria was always quick to respond to my many questions and put me at ease. I would definitely recommend them
Hi Hannah, thank you for taking the time to share your positive experience with Acorn Property Management. We are thrilled to hear that Victoria provided you with excellent service and made the process of letting your property a smooth one. We appreciate your recommendation and look forward to working with you again.
5/5
GoogleI've Been looking for a Flat for the past 3 months now. I spoke Acorns Letting Agent Victoria B. And she took it upon herself to find me the best property that facilitated my needs. Every time something suitable turned up she emailed me promptly to have a look and book in a viewing straight away as the demand for rental accommodation is extremely high at the moment and acts on a 1st come 1st serve basis and when my property turned up she was adamant for me to view asap and now I have a fantastic studio flat, brand new and 15mins on public transport from work. Will definitely recommend Acorn n Victoria if you're looking for property to rent.
Oliver, thank you for sharing your positive experience with Acorns Letting Agent Victoria. We're thrilled to hear she was able to find you the perfect studio flat that met your needs. Your recommendation means a lot to us, and we're so glad you're happy with your new home.
5/5
GoogleVictoria was one of the most genuine, helpful and practical lettings agents I've ever had the pleasure of dealing with. Very polite and honest - she is very good at what she does! I ended up falling in love with another property from another agent, quite a shame as I wish the commission went to her instead. Will bear her in mind should I need to house hunt in the future!
JoJo, we appreciate you taking the time to share your positive experience with Victoria. We're thrilled to hear she made such a great impression on you with her genuine and helpful approach. Should you ever need assistance in the future, we'd be happy to help you with your house hunting needs. Thank you!
1/5
GoogleThe worst company ever, to hell with all of you.
Hi "Butter & Ghee", we're sorry to hear about your experience. We value feedback but as we are unable to find you on our system we are not able to investigate what led to this. Please email customerservices@acorngroup.co.uk with more information, otherwise we will assume the review is not about our business and will report it to Google. Thanks
5/5
GoogleGodefroy was a highly responsive agent with a great demeanour!
Thank you for taking the time to share your positive experience, Seb! We are thrilled to hear that Godefroy provided excellent service.
5/5
GoogleGodefroy was amazing and so hard working. Got the same over the line quickly and efficiently. Very happy with the service.
Hi Alissa, thank you for taking the time to leave such a positive review! We're thrilled to hear that Godefroy was able to provide you with excellent service. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!
5/5
GoogleWe have recently rented via Acorn with Damian and Hatice. They were both prompt, professional and very friendly. Would recommend!
Hi Sarah! Thank you for taking the time to leave us such a positive review about your experience renting with Acorn and working with Damian and Hatice. We're thrilled to hear that they were able to provide you with excellent service. We appreciate your recommendation!
5/5
GoogleHatice and Damian were excellent. They came prepared with a pack to the viewing and were so helpful throughout the rest of the process. Highly recommend them and Acorn.
5/5
GooglePleasure dealing with Acorn on our sale. Godefroy was responsive and kept us well informed. He was also realistic in his assessment of the market. Once we had accepted an offer, the team kept us up to date and helped move things along. Recommend.
Hi Jan, thank you for taking the time to share your feedback with us. We are thrilled to hear about your positive experience dealing with Acorn and our team member, Godefroy. We appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleIn stark contrast to the first agents we signed up with, we had a fantastic experience with Acorn. Godefroy managed the sale of our flat and was absolutely brilliant - really nice guy, really available, did all of our viewings while we were on holiday (!) and generally supported us through the whole process. Wouldn’t hesitate to recommend.
Hi Eva, thank you so much for taking the time to share your positive experience with Acorn. We are thrilled to hear that Godefroy provided such excellent service and made the selling process smooth for you.
5/5
GoogleWill was helpful, friendly and provided excellent communication. I’m really grateful for the help and support from Will at Acorn
Hi Basheer, thank you for sharing your positive experience with Will at Acorn. We are thrilled to hear that he was helpful, friendly, and provided excellent communication. Your feedback is greatly appreciated, and we are here to assist you with any future needs you may have.
5/5
GoogleViewed a property with the young carys, she was wonderful, great knowledge for such a young girl. Wish her all the best in her future
Thank you so much for the positive feedback about Carys. We're thrilled to hear that she provided you with great service and knowledge during your property viewing.
5/5
GoogleI dealt with a gentleman called Will Cronin. All i can say is.. Exceptional! Went above and beyond to help me get internal measurements to close the purchase. Without me even being there. Office were efficient and polite also. I would definitely recommend
Thank you so much for taking the time to share your experience! We're thrilled to hear that Will provided exceptional service and that our team was efficient and polite. We truly appreciate your recommendation and look forward to assisting you again in the future.
5/5
GoogleI have bought and sold many properties and had both good and bad experiences with estate agents . I have to say selling through ACORN at Northumberland heath has been a very good one from start to finish. The team at ACORN are very professional, relatable and good at what they do. I had the pleasure of being present at a few of the viewings that Will hosted and felt he was extremely proactive and always went above and beyond . I highly recommend Will and the rest of the team at ACORN to anyone selling or buying a property as I know they will receive the same 5 star service that I have .
Hi Angie, thank you for sharing your positive experience with our team at Acorn Northumberland Heath. We are thrilled to hear that Will and the rest of our team provided you with professional and proactive service throughout the selling process. We appreciate your recommendation!
5/5
GoogleAmelia and Will plus team, was professional throughout the sale of my late mum's house. From start to finish, no matter what questions I had regarding the sale was never a problem for them, and always answered straight away. Would highly recommend Acorn Northumberland Heath branch to friends and family regarding anyone that wants to sell in the future. Thank you for all your help.
Hi Gary, thank you so much for the glowing review! We're thrilled to hear that Amelia, Will, and the team provided such professional and helpful service during the sale of your late mum's house. We appreciate your recommendation and look forward to assisting your friends and family in the future.
5/5
GoogleI purchased my first property with Acorn. The entire team was superb! What a team! Everyone knew what they were doing and were all very kind and helpful. My purchase handler was Will Cronin. He was excellent. Will has great communication and interpersonal skills, very prompt and proactive, fair and honest, very empathetic and he handled my purchase from start to finish like it was his own, whilst remaining very professional all through. My purchase was straightforward, glitch free and extremely quick! I couldn’t have asked for more. A massive thank you to the Acorn team and Will especially.
Hi Dani Ella, thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a positive experience purchasing your property with Acorn. We will be sure to pass along your kind words to Will and the rest of our team.
5/5
GoogleThe team at Acorn Northumberland Heath are amazing. Right from the get go, the marketing was on point and Will was proactive, informative and hustled to sell our property. Amelia was super as well… both are professional, driven and really loved working with them! I have no problem recommending their services to anyone…. In a competitive market, they really do stand out and a great agency, but also cool, friendly and trustworthy!
Paul, thank you so much for your kind words and 5-star review! We are thrilled to hear about your positive experience with our team members, Will and Amelia. We appreciate your recommendation and look forward to working with you again!
5/5
GoogleI had the pleasure of being taken on a viewing by Jackie. Her knowledge of the property was outstanding, and she was exceptional throughout the negotiation process. Whilst being instructed for the seller I very much felt that she also had my interests in mind and I am truly grateful for that. Highly recommended agents with exceptional customer service!
Thank you for sharing your positive experience with Jackie, Giselle! We're thrilled to hear that she provided outstanding service and ensured your best interests were taken care of. Our team takes pride in delivering exceptional customer service, and we appreciate your recommendation.
5/5
GoogleFay and Morizio did great service and was helpful with me all the time till I moved home and I will thank them a lot and thanks to acorn group all my best
Hello Sami, thank you for taking the time to share your positive experience with Fay and Morizio. We're thrilled to hear that they provided great service and were helpful throughout your time with us. We appreciate your kind words and thank you for choosing Acorn Group. Best regards.
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The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
