Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotEfficient and thoughtful
As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.
Rosemak · 21 May 2024 · Acorn Bexleyheath
Agent replied · 19 June 2024
Thanks for leaving a review of your experience. We are very pleased that you were happy with service you received from Mark and his colleagues during your recent purchase.
★★★★★ 5/5
TrustpilotEfficient and thoughtful
As a first-time buyer, Mark Sugarman was helpful and made the process a walk in the park.
He was professional and followed up as needed to ensure I was at ease and understood each step. Mark was friendly, transparent, and communicative, and I felt fully informed and knew what the next steps were with the mortgage. Each person approaches buying a house differently, but Mark made my experience awesome (the man who lights up the room is what I called him). I felt listened to in every conversation.
His thoughtful attitude is much appreciated, and I’ve been very pleased with how smooth the process has been and how quickly! Thank you, Mark and your team in Rainham, Kent.
Rosemak · 21 May 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thanks for leaving a review of your experience. We are very pleased that you were happy with service you received from Mark and his colleagues during your recent purchase.
★★★★★ 5/5
GoogleHighly recommend James Keen & George Liney at Acorn. Looked after the sale of our Barry Road property. Found them to be both professional & honest with excellent communication at every stage of the process. Thanks for all the hard work you put in.
Neil · 15 May 2024 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleAs a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.
Charlotte · 15 May 2024 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Charlotte, thank you for sharing your positive experience with Christian Fellows at Acorn. We are thrilled to hear about the exceptional service you received during your property search. Our team prides itself on providing knowledgeable and friendly professionalism, and we appreciate your kind words.
★★★★★ 5/5
GoogleI'm absolutely delighted with Acorn Lewisham. The team are light years ahead of other estate agents I have dealt with. This is my second visit and each time were responsive and professional. They went out of their way to assist with my recent let. Jade especially was communicative, responsive, professional and showed exceptional knowledge. Highly recommended! Thank you.
Lee · 15 May 2024 · Acorn London (153 Lewisham High Street)
Agent replied · 24 August 2024
Lee, thank you so much for your glowing review of Acorn Lewisham! We are thrilled to hear about your positive experiences with our team, especially Jade. We pride ourselves on providing top-notch service and we are delighted to have exceeded your expectations.
★★★★★ 5/5
GoogleStuart, thank you so much for all of your help, we are so grateful for all of the hard work you've done to sell our flat in a timely manner. We are endlessly grateful and couldn't be happier with the way everything worked out.
Shehu · 13 May 2024 · Acorn London (116-118 Bermondsey Street)
Agent replied · 26 August 2024
Shehu, thank you for taking the time to share your positive experience with us! We are thrilled to hear that you are satisfied with the service provided by our team. Your feedback is truly appreciated, and we look forward to assisting you again in the future.
★★★★★ 3/5
TrustpilotSlow and average.
Only effective once commission is on the line.
Sbrighton · 4 May 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 23 August 2024
Hello and sorry to read your review of the experience you received. I can see that you are currently purchasing through us so have asked the branch to reach out to you to deal with any issues you may have. Thanks
★★★★★ 5/5
TrustpilotFriendly professionalism
As a property professional with over 20 years experience, I have been struggling recently when trying to purchase a new flat in London due to a lack of professionalism in a challenging residential market. Not so with Acorn and specifically, Christian Fellows, who has demonstrated great knowledge of the market in general and the property he is marketing on behalf of his client. Life would be so much easier if more estate agents acted with this level of friendly professionalism.
CHARLOTTE · 29 April 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Thanks Charlotte for leaving a review of your experience. We are very pleased that you were happy with service you received from Christian during your recent purchase.
★★★★★ 5/5
GoogleI would definitely recommend seeing Acorn if you are searching for properties in the area. Very friendly and professional services.
Lance · 29 April 2024 · Acorn London (29 Westow Street)
Agent replied · 27 August 2024
Hi Lance, thank you for recommending Acorn for property searches in the area. We're glad to hear you found our services friendly and professional. If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your feedback!
★★★★★ 5/5
GoogleWe’ve just sold our property with the help of Andrew at Acorn who has really gone above and beyond expectations and has given us solid advice and reassurance throughout a particularly stressful move in a very uncertain market. Fully recommend the team at Acorn in Forest Hill, you’ll be in very safe hands
Rose · 28 April 2024 · Acorn London (58 Road)
Agent replied · 26 August 2024
Rose, thank you for sharing your positive experience with Andrew and the team at Acorn in Forest Hill. We're thrilled to hear that Andrew provided exceptional service and support during your stressful move. We appreciate your recommendation and look forward to assisting you or your friends in the future.
★★★★★ 1/5
GoogleThe audacity of charging £1000 per month for a bedroom on the landing lol. Jokers.
Tom · 28 April 2024 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Hi Tom. Not sure a 1* review is justified here. Appreciate that the property is definitely "unique" but after 22 viewings the property was let for that price. The property is not owned by Acorn of course and we are employed by the landlord to find them tenants..which we did. If we can help further please do let us know. Thanks
★★★★★ 5/5
GoogleWe are so very please with the service and advice we received from the sales team at Acorn Catford. My partner and I started our sales journey for our flat using another agent. We decided to swap to Acorn Catford and the flat was sold very quickly.
A massive thank you to everyone at Acorn Catford we appreciate your hard work.
Marsha · 28 April 2024 · Acorn London (128 Rushey Green)
Agent replied · 26 August 2024
Hi Marsha, thank you so much for taking the time to share your experience with us! We are thrilled to hear that you were pleased with the service and advice provided by our sales team at Acorn Catford. It's always our goal to make the sales journey as smooth as possible for our clients. Thank you for choosing us!
★★★★★ 5/5
GoogleAs a first time buyer I would highly recommend Acorn estate agents, especially their agent Godefroy Herissay who was extremely helpful throughout the whole process
Kashif · 28 April 2024 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Hi Kashif, thank you for taking the time to share your positive experience with Acorn estate agents and our agent Godefroy Herissay. We are thrilled to hear that you had a great first-time buying experience with us. If you ever need assistance in the future, feel free to reach out.
★★★★★ 5/5
GoogleGodefroy was absolutely excellent and worked very hard to ensure that a complex transaction was done as smoothly as possible. We'll certainly go through him if we want anything done in the future.
Andrew · 28 April 2024 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you for your kind words, Andrew! We're thrilled to hear about your positive experience with Godefroy. It's our goal to provide top-notch service and make transactions as smooth as possible. We look forward to working with you again in the future.
★★★★★ 5/5
GoogleDamian was an absolute standout during my experience with your agency. His professionalism and positive attitude made the whole process a lot smoother than I thought.
Haarika · 28 April 2024 · Acorn London (325 Kennington Road)
★★★★★ 1/5
TrustpilotVery Bad experience
If a zero-star rating were available, I would willingly assign it to this companyI am writing to share my recent experience with Acorn Property Management Bromley, and unfortunately, it has been nothing short of dreadful.After renting and residing in a property managed by Acorn Property Management Bromley for just one year, the ordeal I faced upon departure was disheartening. It is disconcerting to observe how estate agents often manipulate deposits, quoting unreasonable deductions under the assumption that they hold the upper hand. This experience has shed light on why some tenants withhold their last rent payment at the end of their tenancy, as the letting agency invariably seems to side with the landlord.Upon vacating the property, I was shocked to discover that the estate agent supported the landlord in unjustly deducting unnecessary repair costs from my deposit. Despite receiving an inventory report stating that i left the property in good condition, deductions of £150 for rug cleaning (which had already been professionally cleaned) and £440 for redecoration were made without considering normal wear and tear over one year.In an attempt to address the issue, I took the case to a tenancy dispute resolution service. Despite offering a compromise of £220, which I believed to be fair, the landlord rejected it. Thankfully, the deposit scheme ruled in my favour, acknowledging the unfair deductions and rightfully returning a large portion of my deposit.I urge extreme caution when considering engaging with Acorn Property Management Bromley. My unfortunate experience serves as a stark reminder of the importance of thorough scrutiny and vigilance in such matters.Proceed with caution.
Josephq · 26 April 2024 · Acorn Bexleyheath
Agent replied · 19 June 2024
Dear Josephq Ajayi. We are sorry to read this review but please that the TDS, having reviewed the evidence, arrived at a fair adjudication. Ultimately, Acorn act for the landlord in these situations and whilst me may not support the landlords view, we do have to action their instructions, which in this case we did. Thankfully, as members of the TDS, we are able to offer our tenants a process in which an impartial assessment of the landlords requests are reviewed. Again, glad the matter was resolved.
★★★★★ 1/5
TrustpilotVery Bad experience
If a zero-star rating were available, I would willingly assign it to this company
I am writing to share my recent experience with Acorn Property Management Bromley, and unfortunately, it has been nothing short of dreadful.
After renting and residing in a property managed by Acorn Property Management Bromley for just one year, the ordeal I faced upon departure was disheartening. It is disconcerting to observe how estate agents often manipulate deposits, quoting unreasonable deductions under the assumption that they hold the upper hand. This experience has shed light on why some tenants withhold their last rent payment at the end of their tenancy, as the letting agency invariably seems to side with the landlord.
Upon vacating the property, I was shocked to discover that the estate agent supported the landlord in unjustly deducting unnecessary repair costs from my deposit. Despite receiving an inventory report stating that i left the property in good condition, deductions of £150 for rug cleaning (which had already been professionally cleaned) and £440 for redecoration were made without considering normal wear and tear over one year.
In an attempt to address the issue, I took the case to a tenancy dispute resolution service. Despite offering a compromise of £220, which I believed to be fair, the landlord rejected it. Thankfully, the deposit scheme ruled in my favour, acknowledging the unfair deductions and rightfully returning a large portion of my deposit.
I urge extreme caution when considering engaging with Acorn Property Management Bromley. My unfortunate experience serves as a stark reminder of the importance of thorough scrutiny and vigilance in such matters.
Proceed with caution.
Josephq · 26 April 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Dear Josephq Ajayi. We are sorry to read this review but please that the TDS, having reviewed the evidence, arrived at a fair adjudication. Ultimately, Acorn act for the landlord in these situations and whilst me may not support the landlords view, we do have to action their instructions, which in this case we did. Thankfully, as members of the TDS, we are able to offer our tenants a process in which an impartial assessment of the landlords requests are reviewed. Again, glad the matter was resolved.
★★★★★ 1/5
TrustpilotThe bannister being broken for best…
The bannister being broken for best part of 2 years and lack of hand rail and as a result I fell down stairs have a fracture and soft tissue damage We had 3 contractors out and STILL NOTHING done Try checking again Keith Hart Thornaby
Colleen · 23 April 2024 · Acorn Bexleyheath
Agent replied · 19 June 2024
Hi Colleen. We are sorry to read your review but having checked I am unable to find any tenants with your name on our system. Could you email customerservices@acorngroup.co.uk with some more details of your property/tenancy so that we can investigate further. Thanks
★★★★★ 1/5
TrustpilotThe bannister being broken for best…
The bannister being broken for best part of 2 years and lack of hand rail and as a result I fell down stairs have a fracture and soft tissue damage
We had 3 contractors out and STILL NOTHING done
Try checking again Keith Hart Thornaby
Colleen · 21 April 2024 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Hi Colleen. We are sorry to read your review but having checked I am unable to find any tenants with your name on our system. Could you email customerservices@acorngroup.co.uk with some more details of your property/tenancy so that we can investigate further. Thanks
★★★★★ 5/5
GoogleRating only, no written review.
A · 16 April 2024 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thank you for the great rating!
★★★★★ 5/5
GoogleRating only, no written review.
Eralda · 16 April 2024 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks for the 5 star review!
★★★★★ 5/5
GoogleI had a wonderful experience with William Cande, who provided an excellent service at every stage.
Afua · 16 April 2024 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Hi Afua, thank you for sharing your positive experience with William Cande! We're thrilled to hear that you received excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and hope to serve you again soon!
★★★★★ 1/5
GoogleAVOID! Not only they treat customers with no respect, but they are very inefficient, unprofessional and bombard you with emails for simple things such as arranging a viewing. The whole experience has been stressful and a great waste of time …
Alba · 16 April 2024 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Hi Alba, we're truly sorry to hear about your experience. We can see that the branch Manager did try to contact you by phone and email but you kept missing each other. We appreciate your feedback and have addressed these issues internally. Thank you for bringing this to our attention.
★★★★★ 5/5
GoogleRating only, no written review.
Ambiorix · 16 April 2024 · Acorn London (27 Denmark Hill)
Agent replied · 17 June 2024
Thanks for the 5 star review!
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