Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 5/5

Google

Excellent service from both the office in Dartford and the back office admin team. Lots of viewings, good feedback, new tenant found and property re-occupied with only one month down time which is very good. Lots of good advice. Definitely recommend this team to let your property.

Jenny · 12 June 2019 · Acorn Dartford

★★★★★ 4/5

Google

Andzelika has been amazing in securing me with new tenants for my flat. She managed to get people to move in the day after my old tenants moved out, which meant i had no rent gap, which was amazing. She had a sense or urgency, as i was worried re a rent gap, and she kept me up to speed all the way along. I have been with Acorn for 4 years now, as Mark Sugarman secures my first ever tenants, and Andzelika took over the reigns this time round and has proven to be just as good as Mark. These guys are the reason i have stuck with Acorn.

Sharon · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Fantastic service from Acorn. My agent Ashley Neale was extremely helpful and informative and was always keeping me in the loop. I didn’t have to chase for anything from them as they were always on top of what was going on and keeping me informed with every bit of progress made. I would recommend using Acorn, for a friendly hassle free service.

Elliot · 12 June 2019 · Acorn Dartford

★★★★★ 1/5

Google

I have taken flat on rent in Trafford House via Acorn Property Management agent. Agents helped me to complete the process of house agreement smoothly. I got replies on my queries on mail quickly. Once I have taken property on rent, I do not get response on my queries dropped on mail. I had to follow up 2-4 times on call, then somehow I got response. When it came to vacating the property, I had dropped mails but for getting response over mails, I had to chase agents several times. Agents addressing tenant's concern/queries is poor. I still waiting for my concern to be sorted out.

Vikram · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

The service I received from Andzelika was excellent as she worked tirelessly to ensure suitable tenants were found for my property. She constantly gave me progress update during the process. Her approach has been respectful, attentive and professional. Many thanks for your hard work.

Jen · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Andzelika was super helpful and patient when I was trying to decide what home I wanted. She was always communicating and ready to explain anything I needed clarification on. She got me my home in a swift manner and ensured I was as comfortable as can be. 200 stars for acorn. Michael also helped complete the process. Polite and hands on ready to assist.

Ade · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Thank you Acorn Estate Agents. We received wonderful service from Andzelika and Katie throughout the entire process. Very informative and extremely helpful in every way. I would highly recommend using them if anyone is looking at renting or buying property in the Dartford area

Ruan · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

I received an excellent service from Acorn when letting my property. If I knew how smooth and stress free the whole process was going to be I would have decided to let the property a lot sooner. Andzelika was very helpful and knowledgeable always keeping me updated when necessary. Overall I received a very professional and friendly service. Thank you Andzelika.

Amanda · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Acorn Dartford are one of the best agencies I have dealt with. I came to them after being thoroughly let down by two other big estate agents in my area and wasn't feeling very confident in regards to getting my property sold. Well here we are two weeks down the line from instruction and they have kept their promise and my property has now made it to the sold page. Cannot thank Ronnie, Laurence and Jonathan enough for helping me and assuring me that they would do what they said they would. Would never bother with another agency again as not only are they hard workers they genuinely nice and fun to talk to. Here's hoping the next phase goes just as smoothly. Thanks again guys.

Katy · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

I had a very positive experience with Acorn and that was all thanks to Ashley. My son and I don't know much about the area and Ashley not only accompanied us to the viewings, but he also took the time out to show us around different parts of Dartford after the viewings, which was greatly appreciated. Ashley was professional, honest, extremely helpful and above all friendly. We have made the decision to move to Dartford. Thanks again Ashley for a great service.

Dolly · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Overall very good service from Acorn who helped me let my property recently. Andzelika is very helpful, professional, friendly and quick to respond to emails. I decided to switch to Acorn after a bad experience with Purple Bricks. I think Acorn got me more viewings in a week than Purple Bricks got me within a month. When I first met Andzelika she said she thought she'd find tenants within a couple of weeks. I didn't believe it would be that quick but it was - I had loads of viewings and she got me three offers very quickly. Acorn were very good at just dealing with everything for me, taking the stress off of me and making my life easier. They dealt with things quickly and were good at keeping the process moving along, telling me what I needed to do and helping with the process. Overall I would definitely recommend Acorn for lettings. They were cheaper than some of the other alternative agents in Dartford, and have provided a great, friendly and professional service.

Tom · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Highly recommend Acorn in Dartford. I recently purchased my property through Acorn and have been dealing with Daniel who has been amazing! Very efficient, professional and down to earth. Went above and beyond and communication was excellent. Had a few bumps along the way which Daniel resolved quickly. Super helpful and a pleasure to deal with. Thanks so much for all your help!

Suzanne · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

Acorn in Dartford is a great agency to deal with, they have helped us to buy our first property and guide us through the process. We were dealing with Laurence Doucet - Senior Sales negotiator and she's been so supportive that I couldn't thank her enough. Such a responsible person and done everything she could to give us updates on the buying process, chase solicitors and nothing was too much for her. Also I have to mention our broker Ed Hall who works in Dartford Acorn too helped us with our mortgage and his experience and professionalism worth the best words too. All the best to all your team and keep doing what you are doing because you do it so well! I would go to them again and recommend to others.

Ernesta · 12 June 2019 · Acorn Dartford

★★★★★ 5/5

Google

I would recommend Acorn 100% when purchasing a home. Nellie was great from start to finish. She arranged the viewings efficiently and assisted in answering any questions raised. Once I placed an offer on a property she assisted getting everything arranged for me. During the purchase she liaised between myself the vendor and all the solicitors to get questions answered quickly and ensure that the purchase was stress free and completed without any hassle. Thank you for helping me find my new home.

Dave · 12 June 2019 · Acorn Dartford

★★★★★ 1/5

Trustpilot

Awful customer service

I have just started renting with Acorn and the experience has been a disaster. The customer service is abysmal, agents have used told me false information, and issues haven't been fixed in the flat even when requested and promised. The excuse is always that another colleague was dealing with the account, so no-one ever takes responsibility.RE: Andrew's reply - happily will email, but just supports my point that no-one is joined up. I've spoken about my complaint to at least 4 people at Acorn Bermondsey Street already....

Ben · 17 May 2019 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Awful customer service

I have just started renting with Acorn and the experience has been a disaster. The customer service is abysmal, agents have used told me false information, and issues haven't been fixed in the flat even when requested and promised. The excuse is always that another colleague was dealing with the account, so no-one ever takes responsibility.RE: Andrew's reply - happily will email, but just supports my point that no-one is joined up. I've spoken about my complaint to at least 4 people at Acorn Bermondsey Street already....

Ben · 16 May 2019 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 11 May 2019 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Bad is too much rating for Acorn

Bad is too much rating for Acorn. They get my advance amount and they didn't make the house ready to move in for the promised date. Instead tell house is not ready they are blame insufficient document for referencing for one of the person moving in. In the final mail they are asking give us few more days to make the house ready. No proper response. I lost the amount paid for property movers.If you believe these guys, they will make you to stand in the streets with your household things.

Suren · 10 May 2019 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Less than poor

Less than poor - do not use this agency to manage your property.Their charges are extortionate and they do nothing for their fee. My agent was off sick for weeks and no one took over the management of my property. The tenants were smoking cannabis and I was having to deal with the complaints.They also failed to inform the tenants that the property is for sale and so the tenancy was short term.I will be filing a formal complaint.Their sales dept at Crystal palace are not much better. If your property is not the easiest sale they quickly lose interest, fail to provide feedback and avoid your calls.If I could give a zero I would.

Eleanor · 8 May 2019 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Thank you

Jamie at Welling was extremely helpful and was always updating us on the sale of our family home whenever there was a change or any progress made, however small. This contact was all important especially when the selling and buying of a home can be so stressful. The contact with our seller’s estate agent was basically an automated email every few weeks - No comparison! Jamie made the whole experience a lot less stressful and I would have no hesitation in recommending Acorn in the future. The personal touch made all the difference. Thank you Jamie

Louise · 19 April 2019 · Acorn Bexleyheath

★★★★★ 5/5

Yell

V helpful and pleasant to deal with

Ross at the Lewisham branch was excellent. Couldn't have asked for a better estate agent to help me with buying my first home.

LauraP-282 · 9 April 2019 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Trustpilot

Great support

Great supportMy sale turned out to more complex and drawn out than first expected and the support given to resolve issues and expedite the process wherever possible was greatly appreciated .Definitely not the cheapest but you get what you pay for and in this instance fee was very well earned.I would not hesitate to recommend.

Patricia · 9 April 2019 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Advertised the wrong flat

Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.

KC · 6 April 2019 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Utterly incompetent!!

Utterly incompetent!!The biggest story here is not (incredibly poor) experience last year having moved with Acorn, but the following:Our neighbouring flat serves as a brothel!! It is being managed by Acorn and was also let by them. Needless to say, this makes our lives a living hell. Late night shady drunks, the fear of meeting customers, terrible noises coming from the apartment: you name it, we’ve suffered from it.At first, I thought that when the landlord finds out about it they will evict the occupants. We contacted Acorn numerous times asking them to do something. Absolutely nothing was done. Definitively nothing.I assumed that the landlord just knew about it and chose to rent it to whoever is willing to pay the leasing.Guess how surprised I was to find out that the landlord had no idea about his property servicing for such purposes! We managed to get the email addresses and contact them, and I understand that they’re reviewing their legal options. Good. Thanks got for that.Our own experience should have prepared us for that, as acorn was the classic untrusted estate agent who just want your money. Poor mails, agents who don’t know what they’re doing, etc etcSoto summarise: if you want to have the worse experience of your life as a tenant or as a landlord - these guys are you company.Charlotte and Fiona***UPDATE, 29/03***It took Acorn 4 days to reply to our review, stating that it was "an immediate action". We're still waiting for the promised eviction of our "neighbours".

Charlotte12 · 29 March 2019 · Acorn Bexleyheath