Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 1/5

Trustpilot

Been Trying To Get Someone To Help For 4 Months

Have been trying to get an issue resolved for 4 months now, every time we contact someone we're told it'll get passed on and someone will be in touch, never happens. We're calling at least once a week at this point, often more, and I don't know what to do anymore, nobody seems to want to help.Also had lots of issues trying to move in, was told we couldn't move in on the date our tenancy started because originally the keys from the last tenant hadn't arrived to the landlord in time, then we were told it was because the builders hadn't finished everything in the kitchen and it was unsafe (the only things that needed doing before we moved in was installing the fridge and the extractor fan, they had about a month to do this from putting down the deposit to moving in), and then we were told the landlord hadn't sent the keys yet, and they might be here in time, but they might not. We were told all of this this the day before our move in date, we'd already hired help and had furniture deliveries coming. In the end we got the real reason from someone else at the company, the last tenant had been unreachable since leaving and had never sent the keys (we suspected as much as they accidentally sent us an email meant for someone else demanding the keys back and furniture to be moved as someone was about to move in prior to this). We managed to move in on the day in the end as they finally agreed to change the locks. Before we found out the full story, we were continuously lied to and kept getting our date pushed back, but it doesn't sound like they were ever getting these keys and I don't know what would have happened if we hadn't kept questioning the explanations that were being given.

Em · 21 January 2019 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Google

Very pleased with Acorn.Proactive sellers of our property and nice people to deal with.Recommended.

Graham · 13 January 2019 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Acorn London Bridge did a great job in our recent transaction. We would recommend working with Beth Roberts, who provided an excellent introduction to the area and service throughout.

Zak · 13 January 2019 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

Acorn provided a friendly, professional and helpful service during our recent sale. Beth and Stuart gave sound advice, they were realistic about pricing, and had the contacts required to make the sale. I would definitely recommend them.

Michael · 13 January 2019 · Acorn London (116-118 Bermondsey Street)

★★★★★ 5/5

Google

I had a wonderful conversation with Damian at kennington regarding buy to let properties his advise was amazing. Great Experience!

Aaliyah · 13 January 2019 · Acorn London (325 Kennington Road)

★★★★★ 1/5

Trustpilot

Worst ever property management service…

Worst ever property management service and horrible staff. Agency is so favourable to landlords and are not at all considerate to tenants. We had massive water leak and half of false ceiling fell down mid nite in living room due to rain and some builder left work half done repaired upstairs. No emergency number worked nor the landlord responded and water was dripping from electrical lamps. I and my pregnant wife were left with no help and hazardous to stay at home. This happened on Saturday and I had to leave email to agency and couldn’t do much. Got call from agency on Monday with simple inconvenience apology. Eventually the fix took 20 to get back to original and when we asked for compensation, team lead of acorn was so rude to me saying it’s all owner side and she can’t do much and house was in habitable state where actually we had just one room and difficult for my pregnant wife to move around. It’s so evident that owner pays this agency money so they can go to any level to support them though they are wrong. At the end they wrote email again favouring owner saying they have gone above and beyond to help and are willing to reduce £100 in the rent for one month (of £1275) which is so cheap. Also email they write is so rude and unmannered favouring the owner.

Vinayak · 12 January 2019 · Acorn Bexleyheath

★★★★★ 5/5

Google

Second house of mine that acorn have sold. Jack progressed it from start to finish and did a great job!

Scott · 11 January 2019 · Acorn London (153 Lewisham High Street)

★★★★★ 1/5

Trustpilot

Truly one of the worst companies I've had the displeasure of dealing with

The past year of renting a property through Acorn has truly been a nightmare. Any 'customer service' they claim to champion is a facade. I have dealt with numerous agents at this company and each and every one seem to impart the same Acorn culture message: money first, customers second. It seems utterly unbelievable that I had to wait four months to receive my deposit back because of miscommunication, apathy, and incompetence. The hours I wasted asking again and again for progress and updates to no avail are only slightly made better by leaving this scathing review in the hopes anyone contemplating entering into a contract with Acorn will think again. Trafford House in Basildon is the most mismanaged property I have ever rented. Full stop. Every time I would try to contact an agent or raise an issue I would be met with rudeness and lack of action. I can't even count the number of amount of times I was promised that the property manager would call be back and never did. On the rare occasions when she did, she was consistently rude and unhelpful. To finish, without naming any names (I believe it's against TrustPilot guidelines), I would like to thank the final agent I dealt with as she was always friendly in my dealings with her. A breath of fresh air!

Trafford · 9 January 2019 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Truly one of the worst companies I've had the displeasure of dealing with

The past year of renting a property through Acorn has truly been a nightmare. Any 'customer service' they claim to champion is a facade. I have dealt with numerous agents at this company and each and every one seem to impart the same Acorn culture message: money first, customers second. It seems utterly unbelievable that I had to wait four months to receive my deposit back because of miscommunication, apathy, and incompetence. The hours I wasted asking again and again for progress and updates to no avail are only slightly made better by leaving this scathing review in the hopes anyone contemplating entering into a contract with Acorn will think again. Trafford House in Basildon is the most mismanaged property I have ever rented. Full stop. Every time I would try to contact an agent or raise an issue I would be met with rudeness and lack of action. I can't even count the number of amount of times I was promised that the property manager would call be back and never did. On the rare occasions when she did, she was consistently rude and unhelpful. To finish, without naming any names (I believe it's against TrustPilot guidelines), I would like to thank the final agent I dealt with as she was always friendly in my dealings with her. A breath of fresh air!

Trafford · 8 January 2019 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Almost 2 Months and still waiting for my money back - Watch out for The Acorn Group

Watch out for The Acorn Group - And not for good reasons I'm afraid.Having moved out of my rented flat in mid-November 2018, I am still awaiting receipt of an accounting error the finance team made.Equally, the service from staff at Acorn prior to check out has been very cold and I am left feeling that I am dealing with an unprofessional organisation.In December, (prior to the standard adjustments upon check out), on three occasions I had to correct the finance team on the funds due back to me, however they had already taken it upon themselves to send the incorrect funds to me and credit the landlord. It is now January 2019 almost a complete 2 months of chasing and no clear deadline as to when I will be credited my funds. They are saying that they have to ask the landlord for the funds back, but won’t take ownership that this is their error or use the funds from the landlords portfolio to credit me.I've never experience this before and welcome hearing from anyone as to how I can get my money back.

Scott · 7 January 2019 · Acorn Bexleyheath

★★★★★ 5/5

Google

I found the agent I was dealing with (Dammy Ajanaku) extremely efficient and methodical in trying to find me a flat which met my requirement. Dammy made diligent notes regarding my specific needs in a one bed flat as well as my budgetary limitations. I found Dammy to be a highly attentive agent, He returned all my phone calls and emails I never felt neglected or unimportant. He is also highly personable with an engaging personality. I am pleased to recommend Dammy to anyone looking to rent a property. if I ever need to move again he will be my first choice.

Jude · 31 December 2018 · Acorn London (58 Road)

★★★★★ 1/5

Trustpilot

Outlandish quotes for work that was never done

Awful service, have been quoted for work that was never done (found out from the tenant), the agent does not respond to emails and argumentative style of speaking on the phone. Extremely disappointed and would never recommend signing up to this agency.

Abhi · 10 December 2018 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Shirin who runs the Bermondsey office…

Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..Highly recommend her as your point of contact.

Sally · 30 November 2018 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Shirin who runs the Bermondsey office…

Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..Highly recommend her as your point of contact.

Sally · 29 November 2018 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Best estate agents we've ever dealt…

Best estate agents we've ever dealt with,we had dealings with quite a few during our property search. We recently sold our house with acorn. The main branch we had dealings with was bexleyheath,all the team are very professional, responsive and generally good at their jobs,especially Jake,he was amazing throughout,we can't recommend him highly enough! You get straight up advise and information from Acorn, no messing you about. We will definitely be recommending Acorn to all!

Jess · 28 November 2018 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Experience Renting in Croydon

Experience Renting in Croydon Bromley Branch - Unhelpful, unresponsive, Often you will ask a few basic questions and they will respond answering one of of three questions, if they respond at all, often I am totally ignored. Getting information can be painful at times. -Once you part with your money expect to be forgotten. - Slow to act, you will be charged 150 pounds for a flat inspection prior to tenancy however when I moved in there were clear issues that should of been dealt with prior to tenancy start date, in my particular case messages written in Pen from the building fitters written on walls ( I had actually pointed out said pen marks during a viewing before the tenancy process even started), Stains to the paintwork. A friend has moved in this morning to the same building and she has lights that don't work to full capacity, they are burning at half or even quarter brightness, parts missing from her cooker etc, pretty basic stuff. Issues should be sorted prior to tenancy. - You will be expected to chase these issues yourself.- I've been renting for close to 10 years now, dealing with various estate agents during multiple different rentals and this is easily the least professional bunch.

Max · 14 November 2018 · Acorn Bexleyheath

★★★★★ 5/5

Google

Acorn is by far the best Estate Agents that I've come across in South London- and I've been through a few! Bradley Gilchrist and handled my move and he was efficient, prompt in responding to my texts and calls and helpful with the small details that make all the difference to avoid or minimise the stress normally associated with moving home. On receiving the keys and moving in the flat was absolutely spotless, including all the kitchen appliances and the bathroom. I can only thank Bradley and all of his colleagues at Acorn for the help afforded to me. Kevin Bismark Cobham

Kevin · 12 November 2018 · Acorn London (27 Denmark Hill)

★★★★★ 1/5

Trustpilot

Giving estate agents a bad name

We bought a house from Acorn in Peckham. The process was made infinitely less pleasant due to the actions of the Acorn team, and at various points the sale almost fell through as they destroyed any sense of mutual trust. Luckily we actually met the vendor half way through the process, and she herself made us feel much more comfortable about proceeding.Dealing with George, the Peckham branch manager, was particularly painful, as he was invariably rude and put undue pressure on the process with transparent sales tactics. I'm hugely relieved to have completed the process and not have to deal with him ever again.James was our point of contact more generally, and was better, but lied to us at least twice (just the times we caught him), which did nothing to improve our dim view of Acorn as an agency. It's no wonder that estate agents have a bad reputation.

Ed · 5 November 2018 · Acorn Bexleyheath

★★★★★ 5/5

Google

Acorn has given me a delightful experience. Especially Mattia for putting all the effort and going the extra mile to make sure we are satisfied with the service.

Eliza · 25 October 2018 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Google

The Acorn team at Bermondsey provided superb support to us in our efforts to sell our flat. In a buyers market they worked very hard to find and interest prospective buyers, this combined with patience and commitment brought us to a successful conclusion. No complaints, just praise, thanks. :-)

Ed · 25 October 2018 · Acorn London (116-118 Bermondsey Street)

★★★★★ 1/5

Trustpilot

Disgusting company

Horrible experience.Acorn demand £500 holding deposit up front before the landlord has accepted you and before you go through references.Acorn failed our references as they only took my flatmate's base pay into account, failing to actually look at her paychecks and bank statements which clearly showed that she made more than enough to cover the rent. Instead of doing their jobs properly, Acorn demanded we pay 12 months rent up front, or get a guarantor that earns at least £50,000 per year.These are both ridiculous options, and the only two given to us by "Kiera". We have backed out and are pursuing a refund of our holding deposit, and gone with a different letting agent that has been much quicker and easier to deal with.Do not touch this company, they will take your money and run to the hills with it.

Mark · 9 October 2018 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Disgusting company

Horrible experience.Acorn demand £500 holding deposit up front before the landlord has accepted you and before you go through references.Acorn failed our references as they only took my flatmate's base pay into account, failing to actually look at her paychecks and bank statements which clearly showed that she made more than enough to cover the rent. Instead of doing their jobs properly, Acorn demanded we pay 12 months rent up front, or get a guarantor that earns at least £50,000 per year.These are both ridiculous options, and the only two given to us by "Kiera". We have backed out and are pursuing a refund of our holding deposit, and gone with a different letting agent that has been much quicker and easier to deal with.Do not touch this company, they will take your money and run to the hills with it.

Mark · 8 October 2018 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

Worse property management company in London.

Worst property management company I’ve ever dealt with in fact the worst company I’ve come across. The way we were treated was poor from day 1 when we moved into our flat in Sutton. The building works weren’t finished. I was without hot water and electric for weeks in the middle of the winter. We stayed in the property for a year altogether and when we moved out they told us their was £1100 worth of damages when they wasn’t a scratch to be seen. After contacting the tenancy deposit scheme all was returned.Stay away from these people.Response to Andrew:This simply sums up Acorn Andrew. I was never kept informed other than an email after calling the Bromley office 5 times a day to sort out the problems. Also I was referenced twice in a short space of time when my wife moved in which is utterly ridiculous seeing I passed the financial obligations without her in the first place. Also I was threatened to be evicted out of the property for not paying my water bill which I never received. We are talking about £20 for crying out loud. Our deposit was held 2.5 months after leaving the property despite the person doing check out inspection said the property was in perfect nick. I will never deal with Acorn and also make sure my network doesn’t. Sorry but you only get one chance with me and that was spoilt before it even started to be quite frank. I wasn’t planning on using anyone name, but if you want to hire decent and representable employees don’t hire Bill Cooper.

Glen · 21 September 2018 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Worse property management company in London.

Worst property management company I’ve ever dealt with in fact the worst company I’ve come across. The way we were treated was poor from day 1 when we moved into our flat in Sutton. The building works weren’t finished. I was without hot water and electric for weeks in the middle of the winter. We stayed in the property for a year altogether and when we moved out they told us their was £1100 worth of damages when they wasn’t a scratch to be seen. After contacting the tenancy deposit scheme all was returned.Stay away from these people.Response to Andrew:This simply sums up Acorn Andrew. I was never kept informed other than an email after calling the Bromley office 5 times a day to sort out the problems. Also I was referenced twice in a short space of time when my wife moved in which is utterly ridiculous seeing I passed the financial obligations without her in the first place. Also I was threatened to be evicted out of the property for not paying my water bill which I never received. We are talking about £20 for crying out loud. Our deposit was held 2.5 months after leaving the property despite the person doing check out inspection said the property was in perfect nick. I will never deal with Acorn and also make sure my network doesn’t. Sorry but you only get one chance with me and that was spoilt before it even started to be quite frank. I wasn’t planning on using anyone name, but if you want to hire decent and representable employees don’t hire Bill Cooper.

Glen · 20 September 2018 · Acorn Bexleyheath (Baynes House)