Trusted Agent profile
★★★★★
3,841 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.
3,146
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
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Acorn's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRoss at Acorn sold my house very quickly and oversaw the whole process, keeping me informed and updated throughout which was very much appreciated. He is very knowledgable and professional and I wouldn't hesitate in recommending Acorn to my friends and associates.
5/5
GoogleFantastic help from Ross in selling my flat in Lewisham both during the marketing and also throughout the sales process. He kept me informed and was always available to speak to, he was on the ball and extremely helpful particularly in pushing the conveyancing process through to exchange, I have no hesitation to highly recommend Ross and the team at Lewisham.
5/5
GoogleHad a great experience with Acorn and with Beth specifically. My property purchase was particularly long and Acorn did a great job keeping me and all other parties involved informed and up to date regularly. You can tell Beth really cares about the clients and I have been very pleased with the service I received over a 6 month period everyone I dealt with at Acorn!
5/5
GoogleWe had a great experience with Acorn London Bridge Estate Agents. We dealt with Beth Roberts, she was very helpful, starting from making the offer, all the way up to completion. Our requirements were clearly understood, she knows the area very well. I have been given advice on mortgage (Alex) and conveyance too. Beth gave updates regularly and enabled us to have smooth transaction. All the staff are very helpful and friendly. Quick turn around to any questions. Highly recommend. Many thanks to Acorn London Bridge for securing my new home :)
4/5
GoogleHappy purchase, great service
1/5
GoogleUseless they just take your money on a yearly basis and do sweet F.A
Hi Richard..I am sorry to read your review and have done some investigating on our internal system. The only reference I can find to us dealing with a "Mr Haylett" was back in 2010. Our instructions from you were to find you a tenant for a year, for which you paid us a fee. We were instructed to do no more than that, so not sure I understand your comments. If I have missed something, perhaps you could drop me a line at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
4/5
GoogleHas been serving the public for a considerably long time and this is due to good sound advice and customer service.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleGreat service, I highly recommend Acorn. Will be using you again for sure.
5/5
GoogleI highly recommend Acorn and especially Dammy Ajanaku! Great job!
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleExcellent service from start to finish. Would highly recommend! Friendly, professional and thorough team.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleVery impressed by Jack Rampling. The sale was quick and smooth. Thanks Jack and all the best!
1/5
GoogleI felt completely cheated. Josh was very uncommunicative. I made an offer and I only found out that it was rejected by looking in Rightmove. It said Sold STC. When I contacted Josh he said that the offer was rejected and an email should have been sent. As a woman I felt bullied. Really bad communication and customer service.
Dear Ms Sanchez. I know that you have been in discussion with the Branch Manager on this but I am sorry that you feel cheated. Your offers were submitted to our vendor including your "final" offer, however these offers were not accepted by our vendor, who accepted a higher one. I am sorry that you did not receive an email notification of this before seeing the property listed on Rightmove as SSTC, however we did post confirmation letters that your offers had been rejected. If I can help further, please feel free to contact me. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
4/5
GoogleJosh was very helpful during the whole sale of my house, he helped keep me sane. He was always very professional & I would recommend Brendan & his team.
5/5
GoogleWe've been let down my previous agencies and individual agents before, who weren't great at communication. However, Adam and the rest of the team were very communicative and supported us throughout a stressful referencing process. Really appreciated it.
5/5
GoogleI would like to say how helpful jack has been through the whole process from start to finish. My property was sold within two weeks of being on the market and found jack always kept me informed of all information be it viewings or paperwork. Would highly recommend.
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleWe sold our flat with the Sydenham branch of Acorn. From our initial conversations about the valuation through to completion, the team (including Abbie, Brendan, Zoe and Josh) were responsive, informative, helpful and friendly. Would absolutely recommend Acorn to prospective buyers and sellers in SE London.
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery Efficient, good service
5/5
GoogleThank you for a great service
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleNathalie was very efficient,reliable and friendly.Thanks alot for making it so easy for us.we really appreciate it.
5/5
GoogleSpencer was very helpful from getting an offer to completion. Always a positive attitude and acting fast. Thank you for your hard work!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.
