Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAcorn were the most accommodating estate agents we came across in our recent house-hunt. From an in-depth tour of the area, to tolerating our novice questions, Alex made us feel very welcome, and we would look to use them when we eventually sell our house. Cannot recommend them enough.
Richard · 17 June 2019 · Acorn London (409 Brockley Road)
Agent replied · 15 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Alex and the Brockley team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFrom day one Acorn, and Alex in particular, could not have been more helpful.
The whole process, which felt quite daunting, was made a smooth and relatively painless experience,
due in no small part to the professionalism, attention to detail and focus of the Estate Agent.
It was a pleasure to deal with Acorn and we thoroughly recommend their first class services.
Colin · 17 June 2019 · Acorn London (409 Brockley Road)
★★★★★ 1/5
TrustpilotSHOCKING agency
SHOCKING.Having just read the reviews on Acorn, I can read about a brothel opened in one of their managed flats, missing items stolen from a flat, deposits being wrongly penalized, employees not telling the truth in emails, etc etc.Do local authorities not have a responsibility to ban this agency from operating? How many poor customers will fall to this trap?I've had the poor choice of dealing with them - happy to share my contact details.UPDATE:Acorn tried to remove my review as part of their attempts to prevent tenants from sharing their experiences.
P_1976 · 16 June 2019 · Acorn Bexleyheath
Agent replied · 19 September 2023
P_1976. I have not tried to block you but I have asked you come out from behind your pseudonym and email me with your details so that I can at least verify if you are genuine or not. Again, if you have a genuine complaint, email me. We have nothing to hide..do you? Thanks. Andrew Roberts - Customer Relations Manager (Andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
GoogleRating only, no written review.
George · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleAbsolutely fantastic estate agents. Highly recommend.
Charlotte · 16 June 2019 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFound them extremely helpful and friendly, and made the process seem significantly less stressful ! Specifically Blake Kingston
Alex · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleGreat service. Took a lot of trouble to help with finding the right property for me. All the staff in the Branch could not have been more helpful
Louise · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleThanks to Martin and Katarzyna for being accessible, reliable, and holding all the threads together, always in a friendly and reassuring way. Highly recommended!
Angela · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleFantastic service - flat purchase went through in record time. Prompt, professional and personable - cannot rate them highly enough!
Graham · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleSuper efficient and helpful service from Kat, Paddy and the team at Acorn. They were always on hand to help throughout the entire buying process and were a jy to work with!
Kelly · 16 June 2019 · Acorn London (98 Lordship Lane)
Agent replied · 14 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Dulwich team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleDealt mostly with Kat, but also with Martin. Found them both to be very easy to deal with. Kat met us at the flat a few times, was very accomodating and helpful and not at all pushy like some of the other agents I met while searching. Both she and Martin were also easy to contact also.
Alan · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleHad a wonderful experience with Acorn particularly with the letting agent Blake who helped me, and my family find the perfect home two years ago and this year now that we are in search for a new home he has been very helpful and attentive to all our needs facilitating the process as much as possible for us. A very hard worker, easy to deal with, and very patient among foreign language speakers , I would very much recommend this agency and especially the letting agent Blake Kingston.
Leticia · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleAcorn has been the most helpful agency so far, both Peckham branch and this one. I have been working with Blake here who has been really paying attention to our housing needs and viewing properties feels easy and pleasant. Recommended!
Francesco · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleWas very pleased with the attention and support we received from Acorn at East Dulwich. Their valuation was fair and pretty accurate; there was no "over-selling" and our property was presented well; as completion day drew nearer, we had tremendous support from Kat - always responsive, returned phone calls, and helped us hold our nerve! Would recommend highly! BTW, this is our third sale with Acorn.
Shaila · 16 June 2019 · Acorn London (98 Lordship Lane)
★★★★★ 5/5
GoogleVery friendly
John · 14 June 2019 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleBrilliant service. Mantas went out of his way to make the process smooth. Would highly recommend.
Ciaran · 14 June 2019 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Mantas. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleI tried to buy a property since March, I was ready to exchange in May. September now, still no exchange, poor communication. Bad Experience.
Simon · 14 June 2019 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Dear "Simon M". I am sorry that you feel that there has been "..no communication, no explanation..". I am told that the branch have been in regular contact with your father on his instructions and that he was aware of the situation. I further believe that your solicitor had also been updated by the sellers solicitor as to their clients position, which unfortunately is complicated and completely out of our control. The sellers would have still been happy to sell to you when they had resolved their Corporate issues but I understand that you have found another property now. If you would like to discuss this further, please contact me at andrew.roberts@acorngroup.co.uk. Thanks - Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRoss from Acorn worked tirelessly on the sale of my property, comunication was fantastic and he was a pleasure to work with. Highly recommended
John · 14 June 2019 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleFantastic service and help with my recent flat purchase. Particular thanks to Ross Reed & Jack Wilsher who have been friendly and supportive from start to finish, professionals throughout.
Helen · 14 June 2019 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRoss is the best estate agent ever, he was so helpful, responsive and nice to deal with. Couldn't have had a better experience (estate agent-wise) buying my first home!
Laura · 14 June 2019 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis was my first time using a London based estate agency and I think the process was very smooth and that was mostly down to Aicha. She answered every single one of our calls/queries and it was obvious she had our best interests always in mind and ensured we moved in by the date we needed to (which was the one we had requested initially). We were so grateful for all her help, thank you Aicha!
Katja · 14 June 2019 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleI would strongly recommend Acorn's services to everyone, during a very stressful process of purchasing our first house , Acorn were extremely helpful and went above and beyond to get us into our house before Christmas. Special thanks to Jack Wilshire.
Portia · 14 June 2019 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleI have been dealing with Acorn at Lewisham for many years now.
The most friendly, happy, and go that extra mile staff I found there, the manager Tony always have a welcoming smile as you approach the office and so are his staff.
I have recently been dealing with Aicha, Aicha is pleasant, courteous, very driven young lady. She deals with queries and comes back with feedback in target time, she goes that extra mile to answer a clients query.
Aicha is an assett to Acorn and the Lewisham Branch with an Amazing manager Tony.
Lorna · 14 June 2019 · Acorn London (153 Lewisham High Street)
★★★★★ 5/5
GoogleBeing new to the renting market, me and my partner were anxious and bewildered with all the information and processes. Luckily we had Aicha to help us along our way, and she really did offer us the most help and support I think possible. She paid attention to our needs and wants and went the extra mile to make us feel comfortable. Great Service.
Rebecca · 14 June 2019 · Acorn London (153 Lewisham High Street)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
