Trusted Agent profile

Acorn estate agents in Bexleyheath, London, Dartford and 1 more

4.5

★★★★★ Excellent

3,841 reviews across 15 offices and 3 platforms

Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,841 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.8 / 5

3,146

Reviews on Google

All 15 offices

Yell logo

1.9 / 5

19

Reviews on Yell

All 15 offices

Trustpilot logo

676

Reviews on Trustpilot

All 15 offices

Our offices

Acorn's 15 offices, most reviewed first. Each has its own page.

Latest reviews from every Acorn office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Trustpilot

Unprofessional Acorn estate agents

Acorn moved us into an unsafe, unclean property during the pandemic. The lights did not work and numerous parts of the property were rotting. The agents refused to make any changes to the property in order to make it safe. We vacated the property a month after moving in, after which they decided to try and take all of our deposit. Please do not engage with these agents!

Blayne · 26 May 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Dear Blayne. I am sorry to read your review and genuinely sorry that you were not happy withy the service you received. I am afraid that the reality is that the property was not "unsafe" as you suggest. There were maintenance issues that you raised and we provided the landlord with estimates for consideration. In the end the landlord chose their own contractor to resolve however you would not allow access. Despite you being in a fixed term contract, we negotiated for you and early surrender of the tenancy, but you refused to pay further rent for the period you remained in the property and this amount was withheld from your deposit. If I can help further please feel free to contact me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Fantastic Estate Agent in Bromley

Acorn sold our 2 bedroom property in Bromley and we would recommend them to anyone we speak to. From start to finish they were brilliant. From giving us a realistic valuation on our property, great pictures of our home, a number of viewings and support from offer through to exchange and completion. They kept us updated at all times and nothing was ever too much trouble. I wouldn’t hesitate to use them again. Thank you so much!

Cat · 22 May 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Cat for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Whiteberry Estate Services Ltd - Independent accountants

As an independent accountant, I have been working with the finance team at Acorn Estate Management for nearly ten years. During all of that time, I have found them to be friendly, polite and professional. My main contact has been Emma Barton-Lee and I must commend her on her positivity, dedication and perhaps above all, on her ability to get things done. She has helped to get numerous sets of accounts “over the line” and always in a conscientious and efficient manner. I continue to look forward to working with the team and wish them all the best for the future.Mark Gatford ACMA

Mark · 13 May 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Mark for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Emma and her colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great support throughout

Daniel, our agent was great, he supported us throughout the sale of our property and was key in getting all parts of the chain to the right place at the right time. We are very grateful for all his support and cannot recommend him highly enough.

Kirsty · 30 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Kirsty for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Daniel and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

No care for there customers

They don’t care if you are trying to find a place, will book you in for viewings not contact you and not show up. Kept saying benson will call me back witch he never did then they booked me for another appointment the next week for the same place to and called me on the day of the viewing to say the propertied been letted out now with no solution or alternatives to the problem they caused by constantly delaying me like it didn’t matter I didn’t care to ask about the other places I had seen advertised after how I felt they were on the phone and the service I was getting. In response to your reply I was contacted after my review 2 days ago only to be told more stuff that you didn’t do.

Happy · 29 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Happy Shopper. I am sorry to read your review and have spoken to those involved. I am afraid it was a genuine mistake from Benson, who I understand has called you now to apologise and arrange to get you out viewing other properties. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

ACORN BELVEDERE & ELTHAM

I cannot find enough words to praise the team at Acorn Estate Agents enough. Both Joe Buckle at the Belvedere branch and the progressor Dominic Lloyd at Eltham went above and beyond for me during an incredibly difficult and challenging sale. It's rare to find estate agents that are this conscientious, dogged and caring. I simply could not recommend them enough. Thank you!

Ms · 22 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Ms Asquith for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Joe and Dominic and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Acorn Eltham.

Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents

Kim · 16 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Kim for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel, Joe and the Grove Park team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Strood Office

We previously had negative experience with another agent and lost time trying to sell the house through them.As soon as we realized that the sale was going nowhere we change the agent to Acorn (Strood) who remarketed the house for us.From the moment Acorn representative Scott visited us and took the pictures the whole process right to the exchange and completion was absolutely pain and stress free.We personally have delt with Jon and Jamie who are not only professional, friendly and just pleasant guys to deal with, but are also very handsome 😁😁( hello Jon and Jamie and thanks for everything you have done!!).If we were to sell the house again there would be no other option to choose from - we would go with Acorn again!Once again we want to thank Acorn and everyone in the company for their hard work and whish them all the very best in their personal life and the business.Thank you!Karina and Natasha.

Unhappy · 14 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you for taking the time to provide us with such a comprehensive review of your experience. I am delighted to hear that you were happy with the service you received from Scot, Jon and Jamie. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Acorn (Eltham) - pointless

I found Acorn (Eltham) extraordinarily poor as rental agents. I would never use them again or recommend them. Beware. Like most rental agencies they use their best personnel to offer a great service until you sign then give you someone else who does the bare minimum while taking your money. But Acorn were even worse than any I've tried so far. My tenants said the same. They just didn't bother to get back to them.They added no value. Just took my money. When they did get involved I (at best) had to unpick and re-do what they did eg find a contractor that did know what they were talking about & was vaguely costs reasonable as Acorn sure as heck weren't sending one. (PS the only exception to this rule I've experienced have been Julian Reid Stoke Newington who are the opposite - full of hard work and actual integrity all the way through. Sadly they only do local to SN).

Alice · 13 April 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Alice. I am sorry to read your review and would like the opportunity to investigate the specific issues in more detail for you. Having read the the notes on your tenancy, I am unable to see anything significant but if we can learn lessons from your experience, we would like to rectify them. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

1/5

Trustpilot

Acorn (Eltham) - pointless

I found Acorn (Eltham) extraordinarily poor as rental agents. I would never use them again or recommend them. Beware. Like most rental agencies they use their best personnel to offer a great service until you sign then give you someone else who does the bare minimum while taking your money. But Acorn were even worse than any I've tried so far. My tenants said the same. They just didn't bother to get back to them.They added no value. Just took my money. When they did get involved I (at best) had to unpick and re-do what they did eg find a contractor that did know what they were talking about & was vaguely costs reasonable as Acorn sure as heck weren't sending one. (PS the only exception to this rule I've experienced have been Julian Reid Stoke Newington who are the opposite - full of hard work and actual integrity all the way through. Sadly they only do local to SN).

Alice · 12 April 2021 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Hi Alice. I am sorry to read your review and would like the opportunity to investigate the specific issues in more detail for you. Having read the the notes on your tenancy, I am unable to see anything significant but if we can learn lessons from your experience, we would like to rectify them. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Acorn Estate agents Highly recommended

Acorn Estate agent are highly recommended and trustworthy.Moving house can be stressful but we had confidence in the teams ability.At each stage Daniel Joe and the team remained professional and supportive give good advice.Daniel Milligan is clearly very experienced and kept us informed and updated at every stage during the sale of our house. Nothing was to much trouble .Excellent service and fantastic value for money Even scanning documents to our solicitor for us to help us progress more swiftly.

Kim · 12 April 2021 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Kim for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel, Joe and the Grove Park team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Professional service

From initial evaluation to completion, Jack and Caroline at Acorn’s East Dulwich branch, managed the sale of our house with great care and professionalism. We appreciated the excellent communication they provided throughout and their good advice during the process. We wouldn’t hesitate to recommend them. Jane McCarthy & John Rennie

Jane · 31 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Jane for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and Caroline and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I contacted Acorn to value my property for rental

I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.

Angela · 30 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

I contacted Acorn to value my property for rental

I contacted Acorn to value my property for rental. I found Andzelika open, honest and approachable. Any questions I have had, throughout the rental process especially as being a new landlord. The rest of the team at Rainham Branch and head office have also been helpful throughout the process. Definitely would recommend.

Angela · 29 March 2021 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Angela for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Andzelika and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

Dreadful, ineffective opportunists

Absolutely dreadful, ineffective and downright deceitful estate agents. I used them to sell a property a few years ago and they failed to deliver on every single promise they made. Lots of big talk about having close relationships with buyers, knowing buyers personally etc etc, but it all proved to be lies. The eventual transaction with one of these so called ‘friendly’ buyers dragged on and on which cost me a fortune in ongoing bills, council tax, management charges etc and although the individuals handing the sale were understanding, constantly apologising and agreed to address the fee, the firm themselves some two years on have now suddenly decided to take me to court for the balance of the fee they agreed to reduce. Bring it on I say, I can’t wait for the opportunity to demonstrate to the court what outright crooks these people are ! I clearly (and fortunately in writing) instructed them to discontinue my sale unless the fee was reduced but now, after almost two years of silence they suddenly issue proceedings - smells to me of a business in serious financial trouble and desperately searching for ways to bring in some cash. With so very many estate agents to chose from in the area, Acorn are in my opinion certainly one to be avoided as they will promise big, deliver little, take little or no responsibility for their ineptitude whilst charging very top end fees. There are far better and MUCH less expensive agents to use, I chose Acorn because of all the big talk but as the saying goes ‘the proof of the pudding is in the eating’ and trusting Acorn with a transaction is likely to leave you with a very bad taste indeed, so save yourself the trouble and use someone else instead

Honest · 26 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi "Honest Answer". Due to the fact that you have hidden behind alias, I am not able to comment on the specifics of your accusations, other than to say that your experience is not one that is shared by the vast majority of The Acorn groups customers. A quick look at any of our offices on Google will demonstrate this but I am always happy to own up to mistakes when they happen and will do everything I can to ensure they dont happen again. It sounds like this will be resolved in court, but if you are able to drop me a line with the some more detail, I would welcome the opportunity to try and make amends. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 25 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi John D. Sorry to read this. Would you be able to email me the full address please and I will chase this up and find out what is happening. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 24 March 2021 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Hi John D. Sorry to read this. Would you be able to email me the full address please and I will chase this up and find out what is happening. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Got sorted out in the end!

We had a bit of a bumpy start to our tenancy as the property was incorrectly advertised as furnished. Our hopes were low for reaching any sort of resolution, but Andrew Roberts is a credit to Acorn, he looked into the issue thoroughly and fairly. Ideally problems like this wouldn't happen in the first place but when they do a decent process for firefighting is the next best thing.

CGN · 22 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Slightly embarrassed about replying to a review about me, but thank you CGN for the constructive and positive comments. I am sorry that things did not get off to the best start but I am genuinely grateful for raising the issues and allowing me the opportunity to make amends at least. Thanks again and enjoy your new home. Andrew

1/5

Trustpilot

Bad service

Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves

Martin · 19 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 13 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 12 March 2021 · Acorn Bexleyheath (Baynes House)

Agent replied · 10 June 2024

Thank you Malcolm for leaving us a 5* review. We are really happy that you were pleased with the service you received from everyone at our Sidcup office and If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Jennifer for leaving us a 5* review. We are really happy that you were pleased with the service you received from Blake and Sian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

1/5

Trustpilot

THE WORST EXPERIENCE EVER!

Absolutely awful experience from start to finish from Acorn in Eltham & the property management team in Ladywell. I won’t call them out personally but the customer service was nil. They were re-active rather than pro-active through the whole process with us having to chase for answers constantly and getting nothing back. They had our holding deposit for over a month. 4 weeks passed since offer was accepted, various delays from the landlord with acorn not pushing to get answers. Provided a tenancy agreement after 2 weeks of hearing nothing then cancelled the agreement immediately and didn’t have the decency to tell us why and we were left wondering what the hell was going on! 5 days left before we were due to move in and still no contract. Deadline for agreement date has now passed so we have withdrawn. DO NOT USE this estate agents. They take your money and leave you to fend for yourself. STAY AWAY AT ALL COSTS. This is meant to be an enjoyable experience but this was the complete opposite. Do not put yourselves through the torturous experiences and service they provide.

Billy · 23 February 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Hi Billy. I am really sorry to read your review. As soon as I read it, I contacted the branch to find out what had happened and it does sound like the service you received was way below par and certainly not to the high standards we strive for. I can only apologise for the inconvenience caused and happy to discuss the issues with you if you feel it would do any good? I am aware that you have already spoken to two managers so understand if not. We will learn from our mistakes and make sure they are not repeated. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)

5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021 · Acorn Bexleyheath

Agent replied · 19 September 2023

Thank you Kate for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam at Acorn Forest Hill and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

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Awards

The Trusted Agent 2026 results for Acorn, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Acorn

Which Acorn office has the most reviews?

Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.

Where are the Acorn offices?

The 15 Acorn offices, by town:

Has Acorn won any awards?

Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.

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