Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 1/5

Trustpilot

Really need a 0 star rating

Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!

Merian · 18 December 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Really need a 0 star rating

Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!

Merian · 17 December 2020 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Yell

Avoid at all costs

Really need a 0 star rating.Once they have your money it is over for you.As tenants you get no support whatsoever.Out of 4 property managers we had in the 2 year tenancy only 1 was good and did his best to assist us when needed.Naturally,after moving out they didn't get in touch with us for 2 months and after WE REACHED OUT to THEM to ask about our deposit back we were told we won't be getting it.Complete shitshow.Avoid at all costs!

DisappointT-3 · 17 December 2020 · Acorn London (153 Lewisham High Street)

★★★★★ 5/5

Trustpilot

Acorn Kennington

Acorn, and in particular Adam Gould and Godefroy Herissay from their Kennington branch, come highly recommended. They were honest, professional, responsive and good-humoured throughout the entire process and were instrumental in getting the deal over the line. Not sure why buying/selling a property is as hard as it is, but the value of a good agent was made clear to us. If you are in Kennington and, like we were, overwhelmed with the number of property agents (every second shop seems to be one), would highly recommend dropping in to see Adam.

Ryan · 5 December 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Agency didn't bother turning up for a…

Agency didn't bother turning up for a viewing, didn't even tell me they wasn't coming. Anyhow the landlord was around, and the agency has lost out on fee's as I have now put on offer directly to the landlord.

Lou · 27 November 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Professional

We bought our house through the Sidcup branch of Acorn in October 2020. We dealt with Kelly and we were really impressed at how approachable she was and hugely appreciated the regular updates on our purchase. The purchase went smoothly and Acorn were a pleasure to deal with throughout.

Charlotte · 11 November 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn were extremely efficient in…

Acorn were extremely efficient in advertising my flat and finding me an excellent tenant in no time at all. The whole process could not have been handled better by Shirin.

Gillian · 11 November 2020 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn were extremely efficient in…

Acorn were extremely efficient in advertising my flat and finding me an excellent tenant in no time at all. The whole process could not have been handled better by Shirin.

Gillian · 10 November 2020 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

A person called Vincent as an agent…

A person called Vincent as an agent from Acron Crystal Palace was extremely rude, was not wearing a mask during covid, wanted to compare my earnings against me. Contacted the office to complain about this person they hang up on me then I called again and spoken to a manager and still waiting for his call. Based on Vincent conversation he records all voice calls without any disclaimer, I told him it was out of law he did not care and wanted to argue showing he was better off them me. my and my friend was just stating that the flat looks different from the picture but he still argues and disrespects me ... I assumed customer service was number 1 but thought wrong ... I am still waiting on the Manager call. ... Contacted Yousef Branch Manager but seem for Him i am the wrong person as Vincent is never nasty ... I and my colleague are the victim here but seem they just want the sell of an apartment and let Vincent not to apologies for his behaviour. GREAT CUSTOMER SERVICE.

Rajesh · 2 November 2020 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

Really great experience… Not!

We've had a really great experience finding and putting in a rental offer with The Acorn Group. In particular, Vincent Bui helped us through every step of the process and was always on hand if we had any questions or concerns. Thank you so much Vincent and the rest of the staff at the Catford branch!Edit:I've had to come back and edit this to reflect the continued service my partner and I have received, which has sadly been incredibly poor. Once we were passed on from Vincent to other members of the team (Connor & Ryan) our service has declined massively. We were promised a complete repaint and clean of the unfurnished property when we put the offer in (2 months before moving!). When arriving on the move-in day we found that not only had the flat not been repainted, it was full of the previous tenant's furniture and discarded personal items! Also the en-suite bathroom (despite apparently being professionally cleaned) was full of black mould - which was majorly concerning as I suffer from asthma due to our previous flat's black mould infestation. Because of this we'd emphasised the importance of having a mould free flat to Acorn multiple times and they'd been really sympathetic, so to arrive and find this was really upsetting. It was clear that no one from Acorn had been round to inspect the property since the previous tenants had moved out. Thankfully Acorn did arrange for the old furniture to be removed, but this took incessant emails, phonecalls and even marching down to the Catford branch to speak to them in person for this to be sorted, which was not what we needed on an already stressful moving day. We never got a further response on the mouldy bathroom other than 'well it was professionally cleaned', despite the fact that the inventory description and photos also show it being mouldy. As of this point, nearly 2 weeks after we moved in, we are seemingly no closer to getting the paintwork completed despite also regularly pushing for it and enquiring about it. Overall a real letdown from a company that (at first glance) seemed quite good.

Sam · 2 November 2020 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

Incredibly poor service

We were asked to review the Acorn Group after renting, but this seems to be the correct place for a lettings review so I'll leave my experience here as well.Despite originally being very positive, our continued experience with them has sadly been incredibly poor. We were promised a complete repaint and clean of the unfurnished property when we put the offer in (2 months before moving!). When arriving on the move-in day we found that not only had the flat not been repainted, it was full of the previous tenant's furniture and discarded personal items! Also the en-suite bathroom (despite apparently being professionally cleaned) was full of black mould - which was majorly concerning as I suffer from asthma due to our previous flat's black mould infestation. Because of this we'd emphasised the importance of having a mould free flat to Acorn multiple times and they'd been really sympathetic, so to arrive and find this was really upsetting.It was clear that no one from Acorn had been round to inspect the property since the previous tenants had moved out. Thankfully Acorn did arrange for the old furniture to be removed, but this took incessant emails, phonecalls and even marching down to the Catford branch to speak to them in person for this to be sorted, which was not what we needed on an already stressful moving day.We never got a further response on the mouldy bathroom other than 'well it was professionally cleaned', despite the fact that the inventory description and photos also show it being mouldy.As of this point, nearly 2 weeks after we moved in, we are seemingly no closer to getting the paintwork completed despite also regularly pushing for it and enquiring about it. We've also just received an inventory of the property that is now almost wholly inaccurate due to the furniture removal and the upcoming paintwork, yet we are still being expected to sign it! Cue even more endless emails that seem to go nowhere, with no real apology or remorse for our further time and effort wasted. Overall this has been a real letdown from a company that (at first glance) seemed quite good.

Sam · 2 November 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

If only I could turn back the time and…

If only I could turn back the time and never had signed a contract with them. I am dealing with a senior manager from a southeast London branch. She couldn't have made my life more difficult1) rude and ignorant2) she made my phone buzzing with emails until I complete deposit and rent payment and sign the contract. After I transfered the funds, I let her know via email and she didn't even confirm. Long story short after I paid I had to chase the a lot3) 3 weeks after we completed referencing and they proceeded to sending me the paperwork, they found a mistake! Mind blowing! Here we are bothering again my previous landlord filling forms again!4) I requested advise from her on how to unload my belongings yesterday after the inventory check. She said she would call me back. She hasn't yet by the way.5) they supposed to clean the flat before I got in. They partially painted it and it had dust everywhere. Not to mention that the silicone on the bath tub and window areas have mold.6) the members of stuff do not properly communicate. I had requested 6 months breaking clause and when they sent me the contract they didn't include it. There we go again back and forth emailing and reading contracts again from the beginning when they resent it with corrections.Just terrible costumer service. I feel they only care about the landlords where they take the money as landlords are they clients. Tenants are only puppets. I will definitely not use them again.

Nina · 31 October 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

I had the worst experience ever

I had the worst experience ever. The estate agent told us we have the house and we can move in next week after there was no response from estate agent on our messages and many calls we had to ring up the company we told them everything what’s going on I gave them our number they told us they will get back to us but nobody ever did. I seriously don’t recommend this company.

Maya · 28 October 2020 · Acorn Bexleyheath

★★★★★ 4/5

Google

Recently had a great experience with DavidePositiveResponsiveness

Isabelle · 25 October 2020 · Acorn London (27 Denmark Hill)

★★★★★ 5/5

Google

We've been looking for a nice studio/1 bedroom flat for a while now and none really suited us until i received a phone call from Davide saying there's a 1 bedroom flat just behind King's College Hospital. And as we are nurses working in King's, the location of the flat is perfect. And when we saw the property, we decided right away that the place is perfect for us. Davide helped us a lot with the applications. He is very accommodating and helpful and we sure are grateful he gave me a call that day.Great work!PositiveResponsiveness, Quality, Professionalism, Value

Marz · 25 October 2020 · Acorn London (27 Denmark Hill)

★★★★★ 5/5

Google

Godefroy has been an amazing agent, always putting my needs first and continuously contacting me. Buying a new property is a very stressful process but he is by far the best I have met in my search. Thanks Andres

Andres · 24 October 2020 · Acorn London (325 Kennington Road)

★★★★★ 5/5

Google

I honestly cannot fault the service from the Sales division - Arikson Franco provided fantastic support throughout the entire process. Communication was excellent - proactive and responsive which was important for me as an overseas seller. Any issues were dealt with swiftly and pragmatically to ensure the sale stayed on track. Highly recommend Arikson if you're looking for an experienced, highly professional and hard-working agent who has your back.

Lisa · 24 October 2020 · Acorn London (128 Rushey Green)

★★★★★ 1/5

Trustpilot

I'd give 0 if I could.

Viewing was arranged but I got a call minutes before to ask to reschedule for the next day. Fast forward to next day: no answer and agent just happened to not be around so said they'd get him to call back... no call and now closed. Waste of two days.

Angry · 24 October 2020 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

Wasting our time.

They ask us for our requirements then ignore them, sending endless properties through that we have no interest in, writing misleading descriptions, failing to answer the phone and generally wasting our time.

Hannah · 24 October 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 23 October 2020 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

They love wasting everyone’s time

They love wasting everyone’s time. Just rented a flat though them and they are extremely slow, we had to chaise them over 100 times to give us any updates on the status of the flat. After i have signed the contract and made the payment they wouldn’t relieve the key until I go to their office with my passport ( which was never a discussion before I made the payment) also I don’t understand why they couldn’t meet me at the property I won’t recommend them! Jayne was extremely unprofessional and slow replying to my emails!

Florica · 22 October 2020 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

AWFUL - Staff haven't got a clue what they are doing

AWFUL.So unprofessional, they haven't got a clue what they are doing! They lied to us, saying we would have free parking round the back of the property, then got told its only out of work hours, then to now a month later we have moved in to be told we cant park there. Then we got told we had a loft included which was great for us to put our Christmas decorations up (when shown the place the estate agent confirmed we could have this and would get the key for the loft and confirmed the parking) and then to be told we cant use the loft as there was damage. Surely you would tell us this before signing a contract? They didn't haven't a clue when we was asking them questions when seeing the property. They only care about there commission. No communication within the team, the contract was wrong twice, so they had to redo it. (Sian and Bill)When collecting the keys, I had to go to the property first and then had to go to the office with estate agent Natalie; we both got in our cars and headed to the office (15 mins drive) I got there and Natalie turned up half an hour late! No apology, nothing. I then had to take the whole day off work instead of half a day. She didnt even show her face she gave them to someone else to give to me.I will never ever go with this company again, constant disappointment.

Hadley · 22 October 2020 · Acorn Bexleyheath

★★★★★ 4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

Hate having dishonest estate agents…

Hate having dishonest estate agents trying to get you to up your offer as some else is higher then you!! If your gonna lie, make sure you get the home owner to sing from the same sheet!! This is why property prices are high because of agencies like these always trying to push you for more than the property is worth, will it hurt you to go up a bit more?? Do you really want to lose your dream home because of a few extra grand?? Um yes, cause if I’m dead over the stress of paying for something that is over my budget I can’t enjoy my dream home 6ft under!

Mai · 20 October 2020 · Acorn Bexleyheath