Acorn estate agents in Bexleyheath, London, Dartford and 1 more

★★★★★ 2/5

Trustpilot

Generally fine, but painfully slow at releasing deposit.

Generally fine, however our erstwhile landlords approved the condition that we left the flat in nearly 6 weeks ago. We are still waiting for Acorn to release our deposit.It has been waiting for a manager's sign-off for over two weeks.

JOHN · 24 March 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Got sorted out in the end!

We had a bit of a bumpy start to our tenancy as the property was incorrectly advertised as furnished. Our hopes were low for reaching any sort of resolution, but Andrew Roberts is a credit to Acorn, he looked into the issue thoroughly and fairly. Ideally problems like this wouldn't happen in the first place but when they do a decent process for firefighting is the next best thing.

CGN · 22 March 2021 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

Bad service

Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves

Martin · 19 March 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 13 March 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Superb service from Sidcup Team

Superb service from the Sidcup Team. We are especially grateful to Kelly, Mark and Georgia. Mark in particular kept us regilarly informed and assisted immensely in ensuring the sale reached a satisfactory conclusion. This is the 3rd property sold through the Sidcup agency and have been satisfied on each occasion. Thanks..

Malcolm · 12 March 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Great experience with Blake

We will shortly be moving into our new rented property, which has been organised through Blake. We have used many of the big agents in the past, and this has been our most positive experience by far - after seeing the flat on Rightmove, Blake arranged a viewing for us within a few hours and by the next day had secured the flat for us. He has been extremely responsive whenever we have had questions, and generally everything has progressed very smoothly and quickly. We've also dealt with Sian who has also been very professional. From a tenants perspective I highly recommend.

Jennifer · 9 March 2021 · Acorn Bexleyheath

★★★★★ 1/5

Trustpilot

THE WORST EXPERIENCE EVER!

Absolutely awful experience from start to finish from Acorn in Eltham & the property management team in Ladywell. I won’t call them out personally but the customer service was nil. They were re-active rather than pro-active through the whole process with us having to chase for answers constantly and getting nothing back. They had our holding deposit for over a month. 4 weeks passed since offer was accepted, various delays from the landlord with acorn not pushing to get answers. Provided a tenancy agreement after 2 weeks of hearing nothing then cancelled the agreement immediately and didn’t have the decency to tell us why and we were left wondering what the hell was going on! 5 days left before we were due to move in and still no contract. Deadline for agreement date has now passed so we have withdrawn. DO NOT USE this estate agents. They take your money and leave you to fend for yourself. STAY AWAY AT ALL COSTS. This is meant to be an enjoyable experience but this was the complete opposite. Do not put yourselves through the torturous experiences and service they provide.

Billy · 23 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Thank you!

After loosing a flat we loved, Adam showed us a place that wasn’t even on the market yet. He had got to know exactly what we were looking for and this place was perfect for us. We have now moved in and couldn’t be happier! A massive thank you to Adam from the Forest Hill office for helping us out!

Kate · 23 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

A positive experience with Shirin

My experience with Shirin was amazing. This is my first time renting so of course I had plenty questions and needed everything explained in Laymen's terms. Shirin was extremely patient with me and guided me through the process which was much appreciated. I couldn’t have asked for better customer service. Thanks so much Shirin!

Renee · 22 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

Karen · 18 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn at Blackfen are wonderful - 10/10!

Acorn at Blackfen are wonderful! Don’t be put off by their fees, there is always room for negotiation, but bear in mind, you do get what you pay for and I think Acorn are worth every penny.From the moment we were introduced, and we discussed the terms and conditions, I went away and compared them to other local estate agents who we had around. Despite coming out as the dearest in commission, I felt a confidence with Kevin (our sales rep) that he meant every word he said and I trusted him to sell our house.Once signed up, Kevin and the team worked together. Kevin was always calling to keep me updated with house viewings, progress etc. If I called Kevin and he wasn’t available one of his team (namely Poppy) would be available to chat. Likewise, when it came to viewings, if Kevin wasn’t able to make the date/time arranged, Poppy would step in. There was even an occasion when the receptionist Tegan stepped in to drop off some keys as Kevin and Poppy were unavailable. Great teamwork! When it came to exchange and completion Kevin was always in contact with our solicitor and also kept us in the loop at all times. If there were any questions that needed answering from our buyers, Kevin would immediately inform us, so that we could get these answered straight away to avoid any hold ups.I would happily (and do) recommend Acorn! 10/10!

CP · 18 February 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 1/5

Trustpilot

The worst agents ever

The worst agents ever. They are unorganised and once they take your money they don’t care . Will never use them again. Their head office was extremely rude did not help in a situation that was completely their fault. Will not use them or recommend them to anyone.

GK · 16 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I can't recommend Acorn Estate Agents…

I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.

Rachel · 11 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I can't recommend Acorn Estate Agents…

I can't recommend Acorn Estate Agents more highly - they found me wonderful tenants, were very knowledgeable and nothing was too much trouble. My account manager, Jamie Perrin has always replied immediately and been incredibly helpful and professional.

Rachel · 10 February 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Trustpilot

Terrific customer support

Acorn (and Jamie in particular) have been terrific at making sure our rental flat is fully up to date with legal requirements. Jamie is very prompt and clear in communication; wonderful to have such great customer service!

Brockley · 5 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn in Welling were very friendly

Acorn in Welling were very friendly, polite and efficient throughout the sale of my property. Jake, Katlyn and Matt were there to answer questions and deal with any problems that occurred and make sure everything ran smoothly. Very happy with the whole transaction. Thank you.

Mrs · 4 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Acorn in Welling were very friendly

Acorn in Welling were very friendly, polite and efficient throughout the sale of my property. Jake, Katlyn and Matt were there to answer questions and deal with any problems that occurred and make sure everything ran smoothly. Very happy with the whole transaction. Thank you.

Mrs · 3 February 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 2/5

Trustpilot

Very few viewings

I can't understand why I had so few viewings with Acorn in Grove Park over the course of two months. I can only say that a new agent sold my house in just over a week and in that time I had three offers.

MKL · 1 February 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

Melisa from Acorn!

I called Acorn many times to resolve an on going matter with my tenants and Melisa Kurban handled the matter promptly and efficiently. I am pleased with the service as she was polite and concluded an issue that was taking months in a matter of days. I would recommend Melisa from the Dartford branch at anytime.

Sally · 31 January 2021 · Acorn Bexleyheath

★★★★★ 2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 29 January 2021 · Acorn Bexleyheath

★★★★★ 5/5

Trustpilot

I’m very satisfied with this branch

I’m very satisfied with this branch, I had help from Harry to get my first flat with my partner, he helped out every step of the way, friendly and polite, very patient, I’m excited to move in next week

Sophie · 28 January 2021 · Acorn Bexleyheath (Baynes House)

★★★★★ 5/5

Google

We've just rented an apartment through Acorn with Suzzannah's help and we couldn't be happier! We encountered none of the usual delays and problems and we are just so so happy with the property. Suzzannah was always on call and guided us through the process perfectly including the most lovely viewing. Just really kind and helpful throughout!PositiveResponsiveness, Quality, Professionalism, Value

Senta · 12 January 2021 · Acorn London (116-118 Bermondsey Street)

★★★★★ 1/5

Yell

Worst estate agent in the whole of England

Worst estate agents I have ever come in contact with. Impossible to contact and just plain useless and rude. Glad to not be working with them anymore

TonieD-2 · 12 January 2021 · Acorn London (153 Lewisham High Street)