Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe chose Acorn because they had a good presence in the local area, with history of selling houses in our street. A very professional service, the all important house description and photographs of the property were fantastic. The process of marketing, listing and photographing the property was extremely easy (thanks Anthony for superb pictures!). As a result, we sold the property within two weeks.
To be honest finding a buyer and selling your property STC is the easy bit and just the start of the journey. It's at this point you really begin to realise how professional, knowledgeable and helpful Acorn really are. In particular we would like to thank Arikson who helped us every step of the way to finally completing with our sale. Thank you.
Actually finding a buyer for your house is the easy bit. The hard part is the negotiations and being kept informed of the sale process. It's at this point you really begin to realise the importance of a good estate agent.
Andrew · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Andrew for taking the time to provide us with such a great review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHaving been flat hunting for the first time as I’m planning to move to London soon and have had fantastic support from letting agent Kimberly! Very responsive to enquiries and has been able to highlight suitable flats which fit my criteria beyond the ones that I have shown interest in. Making the process a lot simpler for a first time London tenant. Also she has managed to make any viewing very accessible which is difficult considering I currently don’t live in the country. Through organising video viewings and messaging me videos and pictures at my request! Would recommend highly to anyone looking to flat hunt/let or sell as experience so far has been fantastic. Very personable, friendly and attentive to my needs in my flat search!PositiveResponsiveness, Quality, Professionalism, Value
Eilidh · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Eilidh for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberley and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery happy with my purchase process with Acorn. Arikson was very patient, responsive and helpful throughout and after a few initial viewings was able to get a sense of the type of property I was looking for. All staff at Acorn were very friendly and helpful. Would highly recommend.PositiveResponsiveness, Professionalism
Regina · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Regina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe recently purchased buy to let property via Ross from Lewisham office. We are very impressed with his professional service and for finding us great investment oppotunity! Would love to work with him again in the near future! Also happy to recommend his service to all our friends! well done - Ross!
Sophia · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Sophia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis is the second time that I have used this company to sell a flat in South London and the first time with the Lewisham branch. Their valuation was on a par with 3 other local agents. Costs were also similar. The photographs and particulars were clear and reflected my property very well. All of the staff at the branch were polite and quick to get back to me with results of my enquiries. Even when other involved parties were slow, Ross kept me up to date and assisted in chasing the relevant people. Acorn kept me in the loop whilst the sale was progressing and particularly so towards the end of the process. I wouldn't hesitate to recommend Acorn in Lewisham.PositiveResponsiveness, Quality, Professionalism
Howard · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Howard for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and his colleagues. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleA huge thank you to Franco for the outstanding service throughout a very tricky sale of ours. Really refreshing to deal with an estate agent who is responsive, flexible, helpful and always there to support in any way he can to push the sale through. He remained calm throughout and always did his very best to meet all kinds of demands. A big thank you to Ross too who held some of our viewings and for his support. Would absolutely recommend Acorn Lewisham branch to anyone looking to sell / buy.
Bianca · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Bianca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Franco and Ross. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe had a very good experience selling through Acorn. The marketing was excellent and communications were great all the way along. Ours turned out be a complex transaction due to lockdown, but Ross persisted and pushed the sale through. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Tom · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Tom for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Ross and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe Acorn Lewisham Estate Agents team were fantastic at selling my property from start to finish. Honest, hard working, friendly, responsive and just brilliant. If I wanted to sell another property in this area they would be the Estate Agents I would choose. Particularly, I want to mention Ross and Brendan and say thanks so much for all your hard work.PositiveResponsiveness, Quality, Professionalism, Value
Jules · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Jules for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Lewisham team and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI am very happy with the service I received from Acorn during the last few months. They were positive, encouraging, realistic and responsive in their dealings with me and in showing prospective buyers round my flat. They achieved the desired result for everyone amazingly quickly. I am very grateful and very relieved. Thank you to Brendan, Marco and Ross and the rest of the team for being so professional and efficient.PositiveResponsiveness, Quality, Professionalism
Christina · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Chirstina for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from our Lewisham team! If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleI sold my flat with Acorn, they were incredibly responsive, proactive and knowledgeable throughout. They have a good knowledge of the SE London market and could properly advise on what the best approach to get buyers through the door and generate interest when the market is moving. There weren't many cracks in their approach which did seem like the case with other estate agents. Once the flat was under offer the were very proactive keeping all the process moving forwards on all sides. Overall very happy with the service!PositiveResponsiveness, Quality, Professionalism
Jonny · 13 June 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Jonny for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJust completed on my sale this month. Acorn secured me a buyer very quickly and Beth, particularly, has been a great help over the last few months going out of her way to help us through a few cladding hurdles. Overall a very warm and friendly team - Beth even helped us feed our cats whilst we were stuck overseas during a storm!
Sophia · 13 June 2021 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Sophia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have recently purchased a property with Acorn. The team in the Bermondsey Street branch has been fantastic, they were always available to answer any questions and have supported us in process extremely well. They have made the whole transaction run smoothly; we could not recommend them more! Beth thank you for your kindliness, availability, and great professionalism!
Phil · 13 June 2021 · Acorn London (116-118 Bermondsey Street)
Agent replied · 12 June 2024
Thank you Phil for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleRating only, no written review.
Christian · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Hi Christian. I am sorry to see your rating and can see that you are registered with us but unable to see what has led to this. I would be grateful if you could drop me a line with the details of the issues you encountered and I will be happy to investigate for you and try to resolve. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 4/5
GoogleRating only, no written review.
Alan · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Alan for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from our Sydenham team but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleVery quick to respond to questions/issues and professional. Completion & exchange in 2 months.
Rachel · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Rachel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the Sydenham team and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleRecently rented through Acorn in Sydenham, would highly recommend. Jack, our agent, was hard working, friendly and quick to respond to any query.
Gordon · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Clare for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from jack and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleJack Rampling at Acorn Sydenham was so helpful in our recent sale. Despite a difficult market Jack was proactive and responsive taking a lot of the stress our the process.PositiveResponsiveness, Professionalism
Carly · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Carly for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThis was my partner and I's first time using an estate agent, we didn't really know how it worked but we had a lovely agent called Jack Cuthbert. He answered all of our questions and made the process really easy for us!
100% recommend !!
Asha · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Asha for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleWorking with Jack Rampling was reassuring. He was professional and responsive from the very first viewing. Jack was very helpful in nudging the other party when necessary to ensure that everything was processed efficiently, and he has continued to be supportive in tying up loose ends and that is very much appreciated.
Anish · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Anish for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Jack but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn were great to deal with and our agent, Jack Rampling in particular; he was personable, enthusiastic and responsive. He facilitated the smooth running of the whole process and for that we’re very grateful.
Giles · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Giles for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy experience of the Sydenham branch of Acorn Estate Agents has been excellent. Jack my lettings agent was always quick to respond, everything was done efficiently when it was promised. I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Fiona · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Fiona for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleAs a first-time buyer I was excited to buy my first property with Acorn Sydenham, but they, Brendan Kennedy in particular, made my house-buying experience far more stressful than it otherwise would've been.
Brendan struggled to act as a proactive middle-man between my solicitors and the vendor's solicitors, to such an extent that there were threats to pull out higher up the chain because the process was taking so long. I was constantly discovering new information that wasn't being relayed to me and my solicitors, dates, COVID measures, enquiries etc. In the latter couple of weeks, I had to ring every party on a regular basis just to make sure things were getting done. This clearly irked Brendan, and he often didn't bother calling me back.
This lack of communication continued right up until the Friday before the Monday I was due to move in, when I couldn't even get hold of Brendan to ask when I could pick up the keys. He emailed me only at the very last minute on Friday, saying 48 hours as enough time to get everything sorted, though completely disregarding the fact I couldn't make arrangements over a weekend because they're not working days.
Finally, when I turned up on Monday and received a call from my solicitor telling me the contract was completed, I could see the previous owner was still in the property. When I rang Brendan about this, he refused to come down to manage the situation or even send a member of his team, and then proceeded to get seriously defensive with me. And the situation didn't end up getting resolved that day: I had no choice but to let the vendor stay in the property, and, when I arrived the next day, I found all his furniture, beds, mattresses, sofas, everything, was still there despite the purchase being vacant possession.
There were many people at fault in the process, and I'm well aware Acorn is not entirely to blame. But at no point did Brendan ever accept any sort of responsibility for this, or show some ounce of initiative or proactivity, or even, and this would have made so much of a difference, give me an apology. I know I'll receive some anodyne rebuttal from Acorn about how they did all they could, but that's just not true. I feel I managed to secure my flat in spite of Acorn, rather than thanks to them.
Joe · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Hi Joe. I am sorry to read this review and of course will investigate the points you have raised with those involved. I am genuinely sorry that your experience was not as you would have hoped or expected and will make contact with you directly, should I need further clarification. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a very positive experience with Jack Cuthbert on the lettings team when I needed to find a new place in Bromley. He was extremely responsive to all my questions and coordinated the process from start to finish very well. It was a pleasure dealing with him and would greatly recommend him and the firm for anyone that is looking to rent, and from what I see, for anyone who is looking for someone to handle their properties.PositiveResponsiveness, Professionalism
Jorge · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Jorge for leaving us a 5* review. We are really happy that you were pleased with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a very positive working with Jack Cuthbert on the lettings team when needing to find a new tenant for my flat in Sydenham. He was extremely responsive to all my questions and coordinated the process from start to finish very well. It was a pleasure dealing with him and the rest of the team and will look to use them again when I next need to find a tenant.PositiveResponsiveness, Professionalism
Matthew · 13 June 2021 · Acorn London (278-280)
Agent replied · 12 June 2024
Thank you Matthew for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Jack and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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