5/5
Rating only, no written review.
Agent replied · 26 August 2024
Thanks abisai for the 5 star review. Andrew Roberts - Customer Relations Manager

Trusted Agent profile
★★★★★
3,849 reviews across 15 offices and 3 platforms
Acorn has 15 offices, in Bexleyheath (two offices), London (11 offices), Dartford and Erith. Together they have 3,849 reviews on three platforms, rated 4.5 out of 5 overall.
3,154
Reviews on Google
All 15 offices
19
Reviews on Yell
All 15 offices
676
Reviews on Trustpilot
All 15 offices
Acorn's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thanks abisai for the 5 star review. Andrew Roberts - Customer Relations Manager
1/5
Rating only, no written review.
Hi Alicia. I am very sorry to read your rating of our Kennington office and it certainly doesn't reflect the majority of our customers experience. Unfortunately, I am unable to identify you on our system and would like to investigate what went wrong, so would you be able to drop me a line to provide me with some more information please? Thanks. Andrew Roberts - Customer Relations Manager andrew.roberts@acorngroup.co.uk
5/5
I have used Acorn and Damian for a number of years and they have done a great job each time.PositiveProfessionalism
Thank you Alex for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Damian has delivered an excellent service trying to find the best solution for us. It's the second time Damian found a flat for us, maybe there will a third? :) Great job!PositiveProfessionalism
Thank you Maria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Head of Sales, Adam Gould, did an excellent job from start to finish - and went the extra mile to ensure the sale went through on time. Very responsive, well-organised and relentlessly positive throughout.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Christopher for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
They have been very helpful and kind. Buying a property can be very stressful and uncertain. Godefroy and Adam were attentive to every step of the process, advising, helping, and solving all the problems.PositiveResponsiveness, Professionalism
Thank you Eduardo for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had Damian be our go to contact. From the beginning he was always very helpful and responsive. The communication was clear and Damian’s advice in every step of the process was invaluable. Many thanks for your help!PositiveResponsiveness, Value
Thank you Angeliki for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Damian met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I had a really good experience buying a property using this agency. Godefroy and Adam were both very helpful and responsive. They made the. Purchase process run smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Thurza for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We were so delighted and happy that we found a new place with the assistance of Damian Agbodza. He Assured us that transactions are smoothly done, attend to every queries we have and move in to the flat. Highly recommended.PositiveProfessionalism
Thank you Philip for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Acorn Kennington estate agents were a real pleasure to work with. We worked with one agent (Damian) throughout the whole process of renting out our apartment. Very helpful all along the way.PositiveValue
Thank you Jabulani for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
An excellent service from the outset. Godefroy was amazing, from answering my first call, to booking the viewings, answering all my questions, and suggesting other properties I hadn't considered. The whole process of finding a home was made really enjoyable. Will definitely be my first port of call in future.
Thank you Andres for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Very professional estate Agents Adam assisted by Godefroy. Marketed my house and had it under offer 2 days after open day. Proactive with solicitors and nothing I ask is ever too much trouble. An absolute pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Laura for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Godefroy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
To start, Godefroy is one of the best agents you would find in the business. I first viewed several flats with him and immediately after, he understood what I was looking for and found my dream flat in central London within days. Godefroy arranged viewings for me on very short notice (even once when I wanted to view the flat prior to exchange) and what was particularly outstanding was how responsive he was with regards to communication and liaising with the owners on my behalf, which is a quality I find very hard to come by having had to deal with multiple agents from different companies. Needless to say, it is a two-way affair and as we were working on a short deadline, he even went out of his way to meet me to collect my paperwork when I was held up at work. If that isn't exemplary service, I don't know what is. I definitely would knock on his door when I look to upgrade or buy more properties in the future and I'm sure you will have the same incredible experience I had working with him.
Thank you Cai for leaving us a 5* review. We are really happy that you were pleased with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Godefroy was great help with me being a first time buyer. Very knowledgable, did a great viewing, and helped me arrange a second viewing at short notice when I was deciding. A great balance between me and the vendors, would definitely (and have) recommended acorn.
Thank you Victoria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Adam and his team provided an excellent service during the entire process from viewing to completion. Adam was a great support, handling any issues with the sale personally. I would definitely recommend Acorn Kennington.
Thank you Grant for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and his colleagues and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
4/5
During my recent property search I ended up looking at quite a few properties being marketed via Acorn. Although In the end I ended up putting in a successful offer on a property marketed by another firm, I found Acorn to be very responsive, proactive and clear and helpful in communications. I was dealing in particular with Godefroy Herissay. I would recommend them. I am only give them 4 stars because I didn't end up actually buying a property with them.
Thank you Jpdt19 for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Godefroy. If we can help further, please do let us know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Really thankful to Godefroy at Acorn Kennington for his help in my property search. As a first time buyer starting the process was quite daunting, but he took time to help me get a feel for value, narrow down on my own requirements, and get to know a lot more about the area and key factors to look out for. This gave me so much more confidence in my choices. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you Helen for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
If you are looking for an agent around Kennington, would definitely recommend Adam Gould! He is very responsive, responsible and experienced. Not only did he constantly extended a helping hand on big and small matters, he also gave very clear guidance on what to expect, next steps, logistics, etc. Very reliable and certainly very helpful!PositiveResponsiveness, Professionalism
Thank you for Michelle taking the time to provide us with a review of your experience. I am really pleased that the service you received from Adam met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had a difficult purchase that took longer than expected due to an onward change. However Adam remained helpful and responsive throughout so a massive thanks to him and the rest of the team. We were happy with the service.PositiveResponsiveness, Professionalism
Thank you Dominic for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and his team. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
We had Damian who was always available to answer any questions and even went to different lengths to ensure we were good! I hope to have him show us properties in the future too. All round, Acorn are very informative, supportive and friendly!PositiveResponsiveness, Professionalism
Thank you Abel for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Adam and his team were always quick to respond, very helpful with the replies and couldn’t do enough to help us sell our property. They were happy to offer great rates and always had useful information at their fingertips ready to offer whenever needed. I cannot recommend more highly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Alan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and his team. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Adam Gould impressed me at our initial meeting with his honesty, clear and straightforward language. I was put at ease with the manner with which he took the time to explain the process and likelihood of achieving a sale. I must say that at no time was I disappointed with his attention to detail. At this point it is only right that I commend the team at the Kennington office. Godefroy Herissay is the most charming gentleman. Many thanks to all for the future.PositiveProfessionalism
Thank you Lola for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Adam, Godefroy and the Kenning team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
This is second agents for my flat, we are so glad that my flat was sold after few months...with other agents it takes forever..great communication and clear as they are happy to adapt for deaf customers like us to use email or text m only. During the Covid 19, selling the flat is the most stressful which add on tops but I am glad Acorn make it easier, Adam and Godfrey were great .. when Kennington closed as furloughed, Beth at London bridge branch was fantastic and managed to get the moving smooth apart from Covid 19 lockdown.. I would recommended to use that agent for future...
Thank you Courtney for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the team, especially Adam, Godefroy and Beth. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
I speak from the buyer's side. Adam and Godefroy were helpful and good humoured throughout and all the properties visited would have been appropriate. I imagine from the seller's perspective, you'd want Acorn on-side as they really keep the momentum going in the nicest possible way. We know where to come should we ever sell!PositiveResponsiveness, Professionalism
Thank you Miss Cain for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Godefroy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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Bexleyheath (Baynes House) has the most, with 509 reviews rated 3.3 out of 5, followed by Bexleyheath with 493.
The 15 Acorn offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Gold and London won Trusted Agent.