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★★★★★ 5/5
GoogleGodefroy and Adam did a great job selling our flat. Godefroy was enthusiastic about working with us and throughout a difficult time in the market he put a lot of effort in. They presented the flat well and were communicative throughout, which ultimately led to a good sale.
James · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from Godefroy and Adam. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam and his team were an absolute pleasure to deal with on our recent house purchase. Clear, excellent communication throughout, total pros. Would definitely recommend and use again ourselves - fantastic friendly service.PositiveResponsiveness, Professionalism
Nick · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Nick for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and his team and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn, and in particular Adam Gould and Godefroy Herissay from their Kennington branch, come highly recommended. They were honest, professional, responsive and good-humoured throughout the entire process and were instrumental in getting the deal over the line.
Not sure why buying/selling a property is as hard as it is, but the value of a good agent was made clear to us. If you are in Kennington and, like we were, overwhelmed with the number of property agents (every second shop seems to be one), would highly recommend dropping in to see Adam.PositiveQuality
Ryan · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Ryan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Adam and Godefroy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe entire experience of purchasing a property, on a good day, is confusing at best. That sense of confusion takes on another form when you are a first time buyer. From start to finish the entire Acorn Team (Kennington Branch) has been fantastic, I really couldn’t have done it without their assistance. Godefroy Herissay was quick in arranging two viewings and responded to any queries I had regarding the property. His responsiveness was much appreciated and I felt I was in good hands, Thank you Godefroy.
Adam Gould has been instrumental from acceptance of my offer to completion. His professionalism and commitment to both myself and the Seller is second to none. With solicitors (on both sides) being less than forthcoming with updates, Adam took it on himself to communicate and update my solicitor with outstanding points. Adam was an essential middleman between myself, the Seller and solicitors. Where I was in the dark regarding the progression of the matter, Adam provided me with updates which immediately lowered my levels of stress. He was excellent in explaining the entire process in a simple and understandable manner, something many lawyers often forget to address to first time buyers. Adam always provided a weekly (sometimes daily) updates via email or a personal call, which again was incredibly helpful with managing my ever changing levels of stress. After speaking with Adam I always felt a sense of relief and knew he was doing everything to help move the transaction along. Where both party’s solicitors where unresponsive, Adam was chased and provided updates. I cannot begin to imagine what it would have been like if Adam was not there to assist throughout. Thanks to his commitment I was able to complete on time. A true professional in every sense, Thank you Adam for guiding me through, what can only be described as a very lonely sea of confusion for first time home purchasing! I cannot recommend the Acord team enough, they are fantastic and I would only use them for any future services.
Thanks again,
Nathan AhluwaliaPositiveResponsiveness, Quality, Professionalism
Sukhveer · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Sukhveer for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Adam and Godefroy met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy friend and I have just rented a flat through Acorn Lettings. Everything was done very professionally with the help of Damian Agbodza. He sent us very detailed videos of the flat as we were unable to view it directly and answered all of our questions promptly. Damian’s friendly nature helped to make it an overall smooth process. Pleased with the service.PositiveProfessionalism
Ella · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Ella for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleAcorn was the estate agency for the property we bought.
Our main contact (Adam) was very responsive, always answered our questions and spent a lot effort mediating between the seller, myself and our solicitors to ensure that the deal moves forward. When the mail was slow he even picked up the signed contract from our place himself and delivered it to the solicitor in person.
The reason for 4 stars instead of 5 is because when we did the viewing, we were told there were no major works planned. When we later put in an offer and received the management pack, our solicitor discovered that there were indeed major works announced. The major works were very early days (no estimate yet) and only announced two months before our viewing. It is also not guaranteed that they will go ahead. We also could have double checked again with them later on major works and asked for written confirmation. So some blame is on us, hence this was not a deal breaker. In the end, the seller agreed to a reduced asking price, which Adam greatly helped facilitate.
So overall very happy with Acorn, but some more transparency at the start about any knowledge of major works would have been much appreciated.PositiveResponsiveness
Paavo · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Paavo for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from Adam and the team and and appreciate your constructive feedback. Unfortunately, unless we are told by the sellers, it is often difficult to know what is forthcoming in terms of works for a property particularly when it has not been finalised. Thanks again. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThe team is welcoming, professional and responsive.
It was my first time renting and I was a little nervous about it.
The team and especially Damian Agbodza was brilliant in finding the perfect tenants during covid. I would certainly use Acorn again and highly reccomend the kennibgton branch fir both rental and sales. They have a extremely emphatic manner and great understanding of client's expectations.
Costanza · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Costanza for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and his colleagues. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe were lucky enough to have Damian be our go- to man. From the beginning he was always keen to go the extra mile; being available any time of day and on several occasions, staying in the office out of hours in order to help us. He genuinely seemed to care about us getting our ideal flat and was a huge help when we ran into issues. Not just him, but all the team at Acorn Kennington were incredibly professional, friendly and eager to help. Thank you for putting up with us and not giving up!PositiveResponsiveness, Professionalism
Annalise · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Annalise for leaving us a 5* review. We are really happy that you were pleased with the service you received from Damian and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIf you want help finding a home get in touch with Adam Gould! He's got loads of experience and unlike many agents he's totally honest and transparent- makes a nice change!
I didn't end up buying through Acorn as I found a property elsewhere but Adam helped me extensively with my property search and I'd highly recommend him to anyone!
Thanks Adam and if I ever look again I'll be straight back in touch!PositiveResponsiveness, Quality, Professionalism
Ned · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Ned for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy initial inquiry with Damian went from a phone call to viewing the property within half an hour and he even took the time to show me the property again the next day. He really is exceptional at his job and very responsive to any query that I had.
Acorn are very friendly and professional. Only slight teething problem that I had to do a little chasing to get some paperwork sent through. I would like to thank Connor for fixing this issue very promptly.PositiveProfessionalism
Brian · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Brian for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian and Connor and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt’s been a tricky time over the last year and a half, however Godfrey and Adam seem to have gone over and above to aid in the selling of my flat. Nothing was too much trouble. Adam particularly overseeing the sale was so helpful, informative and responding to every issue that arose promptly and effectively.
A great team I’m very pleased I chose them.PositiveResponsiveness, Quality, Professionalism, Value
Hannah · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Hannah for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Godfrey and Adam and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
GoogleMy sister and I had to move into a new flat during the pandemic as our previous landlord had to sell the house. We were lucky to find this agency as Damian Agbodza was very helpful in order for us to feel safe and also for all our concerns to be taken into consideration. Even though we had an online viewing only, before we decided to move in, that was enough for us as Damian made the extra effort to take photos and videos in order for all our questions to be answered. Even though there was a bit of miscommunication, Damian handled it very professionally and everything was resolved really smoothly. We are really pleased with their service and help. We would recommend them to anyone.
Maria · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Maria for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Damian. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn provide a first class sales service. Adam and Godefroy were in charge of the sale of my house and they were both fantastic. They kept me up to date at all times and feedback from viewings. They were very responsive and had very good knowledge of the local market, which is very important. I would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Paul · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Paul for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Godefroy and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleIt's difficult to say in words how incredible Adam and his team are at Acorns in Kennington. I never write reviews but absolutely had to in this case. I haven't always had a good experience with estate agents but Adam and Godfrey have been nothing but exemplary. They have been kind, competent, friendly, professional and reassuring. They updated me regularly along the way and organised countless and regular viewings. They took the time to give me expert advice when I was worried about something. They secured me a sale for a great price and speeded up the sale along the way. I've actually never met estate agents even in the same league as Acorns Kennington. Infinitely grateful to Adam and Godfrey for helping me sell my flat. Couldn't recommend more highly.
Sherin · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Sherin for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Adam and Godefroy met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleMy experience with Acorn agency is very positive and satisfactory. I bought from them my first property and it was the only agency in the area which could really provide a very thorough service, starting from the high quality of their website and properties listed till the support received till the very end of the process.
Adam in particular did a great job in coordinating all the parties involved and making sure the everyone was updated on the next steps and acted efficiently.
Godefroy also was really helpful, showing me around to see all the properties available and to listen to my needs in order to find the perfect place for me!
Absolutely recommended! I will definitely go back to them if i need it in the future.PositiveResponsiveness, Quality, Professionalism, Value
Andrea · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Andrea for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Godefroy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAdam and Godfrey were amazing ...from the moment Adam came round to value the property to the day we exchanged the service was faultless and his advice spot on... with excellent communication throughout the transaction.The property was sold at a good price within 6 weeks of going on the market. The sale wasn't always running smoothly (do they ever!) but Adam always kept my best interests at the heart of what he did and went the extra mile to get the sale over the line, he was always honest and kept me informed every step of the way. I would have no hesitation in recommending Adam and his team to anyone buying or selling a property.
Raymond · 27 August 2021 · Acorn London (325 Kennington Road)
Agent replied · 26 August 2024
Thank you Gayle for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Adam and Godfrey and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotHugely let down by Acorn
I will be avoiding this company in the future.We used the east dulwich branch, and were told multiple times we would be able to move in on the 28th. We put down a holding deposit and signed an initial agreement stating the ‘unconfirmed’ date was the 28th. We booked and made plans around this date, as it was due to be happening in a few days. Only a few days before the due date, we received a document mentioning the move in date was now the 31st- never were we contacted directly by the company to inform us of this change. Enquiring about this, we were told there is nothing they can do, and ‘we hope this won’t be a problem.’ We also were not informed until long after all submitting our guarantor documents that the guarantor had to be a home owner. This would apparently cause delays. Upon getting a new, home owning guarantor, we were told that their documents didn’t come through because there was no subject in the email. This could cause further delays.In the document received 4 days before the 28th, it stated all payments must be made five working days before moving in. We were never informed of this. And we were unable to make any payments until Acorn had done everything they needed to do on their end. Out of our control. Finally, we were then informed 2 days before our initial move in date that the landlord decided it would be too expensive and take too long to fix up the apartment, and our offer was thus rejected. However, the listing is now back up on the website, apparently available now, for £100 less than we offered. Very strange and a HUGE let down.
Izzy · 27 August 2021 · Acorn Bexleyheath
Agent replied · 19 September 2023
Dear Izzy. I am very sorry to read your review of our services and have spoken to those involved at Acorn. I understand that there was s light delay in receiving some of your paperwork but can only apologise if the communication from us around what was needed and by when was not clear enough. With regards to the other issues, our landlord decided at the last minute that he did not wish to pay for the works required to ensure that the property met the required legislation for multiple occupation. He has now instructed us to find tenants that do not fall into the HMO category and has reduced the price accordingly to attract such tenants. I am very sorry for the inconvenience this had caused although largely out of our direct control. If you wish to discuss further, please email me. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotHugely let down by Acorn
I will be avoiding this company in the future.We used the east dulwich branch, and were told multiple times we would be able to move in on the 28th. We put down a holding deposit and signed an initial agreement stating the ‘unconfirmed’ date was the 28th. We booked and made plans around this date, as it was due to be happening in a few days. Only a few days before the due date, we received a document mentioning the move in date was now the 31st- never were we contacted directly by the company to inform us of this change. Enquiring about this, we were told there is nothing they can do, and ‘we hope this won’t be a problem.’ We also were not informed until long after all submitting our guarantor documents that the guarantor had to be a home owner. This would apparently cause delays. Upon getting a new, home owning guarantor, we were told that their documents didn’t come through because there was no subject in the email. This could cause further delays.In the document received 4 days before the 28th, it stated all payments must be made five working days before moving in. We were never informed of this. And we were unable to make any payments until Acorn had done everything they needed to do on their end. Out of our control. Finally, we were then informed 2 days before our initial move in date that the landlord decided it would be too expensive and take too long to fix up the apartment, and our offer was thus rejected. However, the listing is now back up on the website, apparently available now, for £100 less than we offered. Very strange and a HUGE let down.
Izzy · 26 August 2021 · Acorn Bexleyheath (Baynes House)
Agent replied · 10 June 2024
Dear Izzy. I am very sorry to read your review of our services and have spoken to those involved at Acorn. I understand that there was s light delay in receiving some of your paperwork but can only apologise if the communication from us around what was needed and by when was not clear enough. With regards to the other issues, our landlord decided at the last minute that he did not wish to pay for the works required to ensure that the property met the required legislation for multiple occupation. He has now instructed us to find tenants that do not fall into the HMO category and has reduced the price accordingly to attract such tenants. I am very sorry for the inconvenience this had caused although largely out of our direct control. If you wish to discuss further, please email me. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 1/5
TrustpilotI thought renting through a well known…
I thought renting through a well known agent Would give me some sort of security how wrong I was I would like to say that Harry from Swanley couldn’t do enough to help but Jamie on the other hand ignored and never returned calls even tho I have a serious damp and vermin issue I am outraged of how my situation is being handled and tell people to avoid acorns if this is how managers act
Toni · 26 August 2021 · Acorn Bexleyheath
Agent replied · 19 September 2023
Hi Toni. I am sorry to read this review and for the issues your are experiencing in the property. As has been explained to you by Jamie in his call with you today, Acorn do not manage the property I am afraid and any issues to do with the maintenance or repairs must be reported to the landlady direct. I will contact you directly in the morning to see if I can assist further but I am afraid the advise that Jamie gave you today is the correct cause of action to take. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleThanks a lot Kimberly Tsang. She always helped us and answered our questions.PositiveQuality, Value
Borisi · 25 August 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Borisi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Kimberly and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleEven during this difficult times, they were able to help me selling one of my property. thank you, MaurizioPositiveQuality, Professionalism
Maurizio · 25 August 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Maurizio for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleFranco provided us with excellent customer services during the process to our flat purchasing. Thank you very much!PositiveProfessionalism
C · 25 August 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Mr Accordi for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Franco and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have just bought our first property and we have been so lucky to have Arikson as our agent! He has been responsive, flexible and reassuring at every step of the way. He didn't left any questions unanswered and was quick and efficient. We are very pleased with the service received from Arikson and from Acorn Lewisham in general! Totally recommended!PositiveResponsiveness, Quality, Professionalism, Value
Linda · 25 August 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you linda for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Arikson. I hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI recently bought a flat through Acorn. The communication was great with the agent and he helped facilitate quick communication between the seller, myself and the solicitors. I would definitely recommend. Excellent servicePositiveResponsiveness, Quality, Professionalism
Ionut · 25 August 2021 · Acorn London (153 Lewisham High Street)
Agent replied · 12 June 2024
Thank you Ionut for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
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