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Persimmon Homes estate agents in Durham, Wallyford, Malvern and 62 more

3.8

★★★★★ Good

668 reviews across 76 offices and 1 platform

Persimmon Homes has 76 offices, in Durham (four offices), Wallyford, Malvern, Aylesham, Towcester, Westhoughton, Clacton-On-Sea, Shaftesbury, Stoke-On-Trent, Derby (two offices), Colchester (three offices), Salisbury, Bamber Bridge, Newcastle-Under-Lyme (two offices), York, Bradford, Dawlish, Middlesbrough, Darwen, Newcastle Upon Tyne, Shavington, Stratford-Upon-Avon, Banbury, Edinburgh (two offices), Hartlepool, Anslow, Braintree, Colne, Doncaster, Glasgow (two offices), Liverpool, Workington, Cheadle, Penrith, Rainham, Redditch, Bridgwater (two offices), Clitheroe, Wakefield, Blackburn, Cannock, Newton Abbot, Selby, Stone, Ashford, Carlisle, Darlington, Livingston, Sandbach, Sedgefield, Swindon, Tiptree, West Lothian, Ely, Malmesbury, Pershore, Tranent, Cullompton, Gravesend, Grimsby, Shrewsbury, Telford (two offices), Warwickshire, Cranbrook and Tewkesbury. Together they have 668 reviews on 1 platform, rated 3.8 out of 5 overall.

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3.8 / 5

668

Reviews on Google

All 76 offices

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Our offices

Persimmon Homes's 76 offices, most reviewed first. Each has its own page.

Latest reviews from every Persimmon Homes office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

It was an easy process getting our dream home with Persimmon Harley heights Littleport..I recommend them any time

VALENTINE · 28 October 2024 · Persimmon Homes Ely

5/5

Google

Very good customer care service meet the lady

Scolah · 26 October 2024 · Persimmon Homes Banbury

1/5

Google

Lived here for less than 2 months various issues Perssimon never turn up to appointments booked and don’t care about customers once purchased there is always issues with the house. Build quality is very poor and finish is worse. And with all the issues and no repairs done today opened. My door and the facia for the garage has all come down and all over the drive way. Very bad. I would avoid at all costs. But the estate is nice and the people and the house is versatile.

Ab · 16 October 2024 · Persimmon Homes Durham (Rainton Gardens)

Agent replied · 24 October 2024

This is not the type of review we would like to receive. For your concerns to be investigated by the relevant team, please do email us at contact@persimmonhomes.com and provide your plot number, full name and contact details. Best wishes, Amy

5/5

Google

Adam is extremely accommodating, even though we were walk-in customers. The show home is impressive, and I really love the design. I highly recommend visiting the place.

Mitz · 14 October 2024 · Persimmon Homes Stoke-On-Trent

5/5

Google

As a first time buyer our experience with Persimmon Homes was really great . Special mention to Kiri Hislop from the sales Team who was very helpful , responsive and informative throughout the process. She was in constant touch and provided …

Rachit · 13 October 2024 · Persimmon Homes Edinburgh (Gilmerton Station Road)

5/5

Google

I am very pleased and grateful to persimmon kings cove. I was looking for a 🏠 for my family. When I met with Kiri Hislop, she was very understandable, calm and experienced sales advisor to me. She helped me from the day one till to the end. …

Syed · 13 October 2024 · Persimmon Homes Edinburgh (Gilmerton Station Road)

1/5

Google

If you are thinking about buying a new home from Persimmon be prepared for the long and arduous after sales experience, I'm approaching 2 years and still have an outstanding complaint which I raised on the 15th December 2021. When raising issues about the quality of the finish within the house I was told to remember that the finish is what's called a builders finish, therefore it's not perfect, I was absolutely dumbfounded with that explanation after parting with a serious amount of money. Recently realised that after 21 months there was no Carbon Monoxide detector in the kitchen and awaited all relevant paperwork to understand how the house was signed off. The customer care staff are consistently moved which is frustrating, especially when in the middle of dealing with issues and you have to go over everything again from the start, the frontline staff are constantly let down by the senior management who are only interested in dealing with issues when you have a survey to complete, and once you complete it they disappear and leave you to chase to get your issues resolved. For those monitoring the reviews, please do not patronise me with the standard comment thanking me for my feedback and that you will transfer my comments to the management team, They are already aware and ignoring my requests for updates. Have just sent an email to the CEO Dean FInch and for those monitoring the reviews, please do not patronise me with the standard comment thanking me for my feedback and that you will transfer my comments to the management team, They are already aware and ignoring my requests for updates.

Steven · 11 October 2024 · Persimmon Homes Wallyford

Agent replied · 11 June 2024

Hi Steven, Thank you for sharing your feedback, we value all our reviews and I am very sorry to hear of your experience. The team have advised us they have tried to make contact to discuss this further and have left a message for you. Please do contact them directly or alternatively email us at contact@persimmonhomes.com and we will forward on accordingly. Best wishes, Kat

1/5

Google

Don’t buy a home here. You will be buying stress from difficulties in getting your snagging done here. Customer Service is none existent. Don’t buy kitchen appliances from this company they are three times cost more than curry’s. If your unlucky enough to have bought a house with this company. Please ensure you don’t buy any additional appliances kitchen appliances, carpets or showers from them built in wardrobes. They don’t replace them. Make sure you get your gas checked before you have been in your house a year from getting your keys. Or your boiler is not covered for replacement by thus company. They will not replace the faulty old not correctly installed boiler. Please be warned. Even although the appliances you bought didn’t work from day one of moving in. They still will not replace them. This company has no respect for customers who have sent hundreds of thousands on a home. Ours is still not liveable kitchen after being in our home for 15 months. Seven day snagging list has still not been completed. Staff in this company Customer services are very exasperating. Many have no customer services ability in them. Not all though, there are some lovely ladies work there Amanda and Laura. Many others no manners tell untruths and don’t do the job they are paid to do. Please if you don’t want stress heart ack then don’t buy one of theses homes. Only plus side is Sales Staff. They are welcoming and try beyond the call of duty to help you. Smooth the pain of dealing with Customer Services. Site staff are keen to help. But can’t as they are controlled by Customer Services. Customer Services here are just a total joke apart from named staff who take pride in trying to help. The customer service manager and assistant manager go out of their way to hang up on you and don’t answer your emails for months. They are Customer Services. The phones are always down on holiday or in meeting or wait gif it constantly I’ll. I think they should be sacked for the way they speak deal with the customers who keep them employed. I never ever give bad reviews. I had to this time. Please take heed.

Orkney · 11 October 2024 · Persimmon Homes Wallyford

Agent replied · 11 June 2024

Hello, Thank you so much for taking the time to leave us your candid review, and I'm sorry to hear of the difficulties you are experiencing. Please do email us on contact@persimmonhomes.com with your full name, plot number and contact details, once received please be assured that your comments will be highlighted to the relevant management team. Best wishes, Lottie

1/5

Google

This review and 1 star is about dealing with Customer Care. Over the last 17 months we have reminded, requested and repeatedly accomodated appointments arranged for our 7 day snagging list to be completed so that the Retention scheme money held with our solicitor can be released to Persimmon. There is 1 item, a roof tile adjustment ( 3 storey house) that is outstanding. We have made many, many phone calls asking for this to be addressed, to no avail. It has been logged many times with Customer Care that this is outstanding. Our solicitor has had letters from Persimmon to say we are satisfied the 7day snagging list is complete and demanding that the money should be released. The final letter had a threat of legal action. The factor appointed is causing major upsets to all residents, with inaccurate bills, no workers on site, late charges, threats of legal action for payment when invoices haven't even been received, etc. RMG!!! Say no more. We have formed a Tenants and residents association and are trying to engage Persimmon about the many issues. The streets are a hazard to our vehicles as the only entrance to the estate is full of major potholes. There are still no street name signs so ambulances and deliveries are hindered. Persimmon and East Lothian council both deny that it is their idea to renege on original plan for a new roundabout as part of the main entrance to the site. Costs seem to be the excuse given. There are safety issues around this change to the plan. People who had purchased a house on what they thought was a cul-de-sac will now be on a main entrance street. All the people we have met on the estate talk of complete lack of attention from Customer Care and they are at breaking point trying to get snags addressed. All in all it seems that profits for shareholders are being put before the customers' right to have snags addressed as part of the purchase agreement. Customer care is very poor and mostly unreachable. We are happy with our home but extremely unhappy at the neglect from Persimmon for our estate.

Sue · 11 October 2024 · Persimmon Homes Wallyford

1/5

Google

Houses are extremely crammed in, with no privacy at all. Bedroom windows look directly into the neighbours house. Very overpriced to live on a large estate. Many of the occupied social houses are an eyesore with huge piles of rubbish on the driveways, daily. Gardens not maintained and kids bikes and scooters all dumped in the road.

Amy · 27 September 2024 · Persimmon Homes Malvern

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Persimmon Homes

Which Persimmon Homes office has the most reviews?

Durham (Aykley Heads) has the most, with 50 reviews rated 4.1 out of 5, followed by Durham (Rainton Gardens) with 38.

Where are the Persimmon Homes offices?

The 76 Persimmon Homes offices, by town:

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