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Nicholas Humphreys estate agents in Manchester, Nottingham, Stoke On Trent and 14 more

4.2

★★★★★ Great

2,914 reviews across 17 offices and 2 platforms

www.nicholashumphreys.com/northampton-estate-agents

Nicholas Humphreys has 17 offices, in Manchester, Nottingham, Stoke On Trent, Burton, Derby, Norwich, Hatfield, Canterbury, Wimborne, Sheffield West, Portswood, Northampton, Durham, Portsmouth, Leicester, Sheffield City and Birmingham. Together they have 2,914 reviews on two platforms, rated 4.2 out of 5 overall.

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4.2 / 5

2,913

Reviews on Google

All 17 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Tenants1 review

5.0 / 5 Swift, professional service. Beautiful propertyLaura, 9 April 2025Read the review from tenants

Our offices

Nicholas Humphreys's 17 offices, most reviewed first. Each has its own page.

Latest reviews from every Nicholas Humphreys office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have been using Nicholas Humphreys estate agent for 2 years to find tenants for my properties in Stoke . They have been great , fast , to find decent tenants so far. Good team ! Always available to answer any questions and help you out. Highly recommended!

Attila · 7 February 2025 · Nicholas Humphreys Stoke On Trent

5/5

Google

Called me to arrange a viewing for a property but after a short conversation they found me 2 better options and arranged a viewing for both for the next day. The viewings went great, answered all questions I had and anything else was sent … More

Paul · 7 February 2025 · Nicholas Humphreys Stoke On Trent

5/5

Google

I have been using Nicholas Humphreys estate agent for 2 years to find tenants for my properties in Stoke . They have been great , fast , to find decent tenants so far. … More

Attila · 7 February 2025 · Nicholas Humphreys Stoke On Trent

5/5

Google

Kevin showed us around two properties and it was so lit honestly love you Kevin thanks keep it coming

Maddie · 7 February 2025 · Nicholas Humphreys Manchester

1/5

Google

I would give zero if I could. As a landlord I have nothing good to say about this company. Tenants haven’t paid for months and that £2750 I’m not getting back. The house is damaged which tells me the agents haven’t been going to the house to check. I’m now in the process of refurbishing which is upwards of £5000. The only thing they are good at is getting paid and nothing more, minimal effort maximum pay.

Eljunc · 7 February 2025 · Nicholas Humphreys Derby

Agent replied · 6 February 2025

Thank you for taking the time to provide feedback. We pride ourselves on providing the best service to our tenants and landlords. Therefore, we would appreciate if you could contact us with further details regarding this so we can investigate further. Please contact us on: derbyprofessional@nicholashumphreys.com.

5/5

Google

Andrew was very nice and respectful.

Marquise · 5 February 2025 · Nicholas Humphreys Stoke On Trent

Agent replied · 31 December 2024

Thanks very much for your feedback Fiona!

5/5

Google

Called me to arrange a viewing for a property but after a short conversation they found me 2 better options and arranged a viewing for both for the next day. The viewings went great, answered all questions I had and anything else was sent to me in an email shortly after the viewings ended. Even offered to drive me between properties to save time as I had no way to travel between the two besides walking. Thank you Andrew and anyone else i had talked to

Paul · 5 February 2025 · Nicholas Humphreys Stoke On Trent

5/5

Google

Went to view a property today, Kevin was very helpful and explained the process clearly. We gathered lots of information about the property, the deposit scheme and the reservation system. Thank you so much!

Ruby · 5 February 2025 · Nicholas Humphreys Manchester

5/5

Google

Just had a house viewing at Langly road, Shimom showed us around he was very attentive and answered a lot of our questions!

Tillie · 5 February 2025 · Nicholas Humphreys Manchester

1/5

Google

AVOID AVOID AVOID!! especially Amrit Panesar. The property was in disgusting condition and they tried to take all of our deposit. Luckily we went through tds to dispute this but insanely u professional especially from Amrit Panesar. They try to stress students out by making them thing you have to pay all these fees once you move out when in fact you don’t please please please go through tds when you move out. We had to property professionally cleaned and the cleaners said it looked as if the property hasn’t been properly cleaned in years. We used their gardener they had recommended and then they tried to charge us 5 days rent because the gardener rescheduled. Bear in mind this is their own guy!! Crazy stressful terrible terrible people do not rent from them if you can students please you don’t want the stress and all the properties are falling apart and disgusting. Stay away from Amrit Panesar!!!!!

Azara · 5 February 2025 · Nicholas Humphreys Birmingham

Agent replied · 8 October 2025

Hi Azara, hope you are aware that this review is derogatory and incorrect. We would like to address several inaccuracies in your review: • Property Condition: The property underwent a professional cleaning prior to your move-in. No issues were raised at the time of your inspection. However, we subsequently observed deterioration in the property condition, particularly in your room, which we attribute to the presence of your pet. • Pet Concerns: You informed us that your pet would only be staying for a short period. Unfortunately, the presence of the pet resulted in significant damage to the carpets, necessitating replacement. We also incurred expenses to address the odour of pet faeces. • End of Tenancy Cleaning: As per your tenancy agreement, you are responsible for returning the property in a clean and tenantable condition on the agreed-upon end date. • Garden Maintenance: The garden maintenance contractor is an independent company that we utilize. Their contact information was provided to you well in advance of your tenancy end date to facilitate direct arrangements for the required work. • Deposit Resolution: Regarding the Deposit Protection Service (DPS) adjudication, it is inaccurate to state that the adjudicator awarded the deposit in your favor. The adjudicator sided with us on all but one point. We hope that your future landlords and letting agents have a more positive experience in their interactions with you.

1/5

Google

Rating only, no written review.

Devanarayanan · 5 February 2025 · Nicholas Humphreys Hatfield

Agent replied · 30 January 2025

Hi Suresh, Thank you for your review, we are sorry that you felt your experience was not a good one. After having a phone call with you to find out what we can do better next time, we found out this review was purely based on the charges that the landlord recovered from your deposit due to the condition in which you group left the property. This is unfortunate as it sounds like your experience throughout the tenancy was a good until the deposit stage. Whilst I understand this is not the outcome you wanted your head tenant did decide to accept the charges that you were presented with. Your comments on the phone have been taken on board and we thank you for giving us this feedback. Kind regards Jack Flanagan

1/5

Google

I appreciate your response, but I must clarify and correct some points. I moved into 23 Cunningham Avenue as an individual, not with friends. I met my housemates after moving in. I moved into 23 Cunningham Avenue, Hatfield, as an individual tenant, not as part of a group or with friends. I met my housemates after moving into the property. I urge you to avoid making assumptions about students being inherently irresponsible. While it's true that some individuals may cause damage, it's unfair to generalize this behavior to all students. In fact, the vast majority of students are respectful and responsible tenants, and it's essential to recognize and appreciate this Similarly, tenants could justifiably claim that all landlords prioritize rent collection over providing basic amenities and maintenance. This includes neglecting pest control, ignoring repairs, and unfairly shifting blame onto tenants. It's essential to recognize that such stereotypes can be detrimental and that both parties deserve fair treatment and respect. Regarding the cleaning, dusting, and repainting issues, I understand that deductions were made from our deposits. However, it's been six months since we moved out, and our deposits have still not been refunded. Why our remaining deposit balances have not been refunded. You have deducted amounts from each of us for repainting, cleaning, dusting, and damages. However, considering we are five individual tenants from different backgrounds, occupying separate rooms, it is unfair to hold each of us jointly responsible for damages or issues that may have occurred in other rooms. I request that you reassess the deductions and refund our balances accordingly. I strongly disagree with the implication that residents introduced bed bugs into the property. Having personally encountered dead bed bugs in my own room, I believe it's clear that the infestation was pre-existing. Furthermore, your acknowledgment that the carpets were 5 years old at the time of our tenancy speaks to the underlying hygiene issues that contributed to the problem The agency's practice of deducting money from each tenant for damages, cleaning, and repainting raises concerns. With five separate rooms and tenants from different backgrounds, it's unfair to hold each person responsible for others' actions. I request that you collect damages from the responsible individuals and refund the remaining balance to the other tenants. I've experienced difficulties in getting responses from the agency regarding our refund. I appreciate your acknowledgment of the property's age and outdated furniture. However, during my tenure, these issues were prevalent. The day I moved in, the landlord was still working on repairs, and the room was messy. I had to clear the clutter myself. This experience, combined with the lack of professional help for repairs and maintenance, raises concerns about the landlord's commitment to providing a habitable living environment. The bathrooms in the house had severe leakage issues, which caused significant water damage to the room below. The water leakage was so extensive that it poured down like a waterfall, creating an unacceptable and unhealthy living environment. This, combined with other issues, makes 23 Cunningham Avenue one of the most unhygienic and poorly maintained properties I've had the misfortune of occupying In conclusion, I request a fair refund of our deposits, taking into account the deductions already made. I also hope that the agency and landlord will reassess their practices to provide better living conditions and more transparent communication with tenants.

LEELA · 5 February 2025 · Nicholas Humphreys Hatfield

1/5

Google

I am writing to express my extreme disappointment and frustration regarding the non-refund of my security deposit for the property at 23 Cunningham Avenue, Hatfield. Despite vacating the premises over four months ago, the landlord, Mr. Paul, has not provided the necessary approval for the refund of my £500 deposit, which was lodged with the Tenancy Deposit Scheme (TDS). Furthermore, I am appalled by the lack of cooperation and unprofessional conduct displayed by both Mr. Paul and the agency, Nicholas Humphrey. 4 other tenants, including myself, have been affected by this delay. I am also compelled to express my disappointment with the condition of the property. During my tenure, I encountered numerous issues, including: - Infestation of bed bugs - Worn-out floor carpets that were not replaced in five years - A creaky staircase that caused disturbance - Outdated electrical points that frequently burned out - Aging household equipment in the kitchen, including a ineffective vacuum cleaner - Leaking bathrooms that caused water damage to the downstairs bedroom pouring down like s rain 🌧️ or water fall. Disgusting. - very unhygienic - washrooms are always clogged. In light of these experiences, I strongly advise potential tenants to exercise caution when considering properties owned by Mr. Paul, who has multiple properties in and around Hatfield. I also urge caution when dealing with Nicholas Humphrey agency. The TDS tenancy deposit scheme, which is intended to protect tenants' deposits, appears to be ineffective in this instance. I hope that necessary measures will be taken to address these issues and prevent similar experiences for future tenants. -------------------------------------------------------------------------------------------------------Response to Agents Reply Dear Mr. Beaty, I would like to clarify that I moved into 23 Cunningham Avenue, Hatfield, as an individual tenant, not as part of a group or with friends. I met my housemates after moving into the property. I urge you to avoid making assumptions about students being inherently irresponsible. While it's true that some individuals may cause damage, it's unfair to generalize this behavior to all students. In fact, the vast majority of students are respectful and responsible tenants, and it's essential to recognize and appreciate this Similarly, tenants could justifiably claim that all landlords prioritize rent collection over providing basic amenities and maintenance. This includes neglecting pest control, ignoring repairs, and unfairly shifting blame onto tenants. It's essential to recognize that such stereotypes can be detrimental and that both parties deserve fair treatment and respect. The agency's practice of deducting money from each tenant for damages, cleaning, and repainting raises concerns. With five separate rooms and tenants from different backgrounds, it's unfair to hold each person responsible for others' actions. I request that you collect damages from the responsible individuals and refund the remaining balance to the other tenants. I strongly disagree with the implication that residents introduced bed bugs into the property. Having personally encountered dead bed bugs in my own room, I believe it's clear that the infestation was pre-existing. Furthermore, your acknowledgment that the carpets were 5 years old at the time of our tenancy speaks to the underlying hygiene issues that contributed to the problem The bathrooms in the house had severe leakage issues, which caused significant water damage to the room below. The water leakage was so extensive that it poured down like a waterfall, creating an unacceptable and unhealthy living environment. This, combined with other issues, makes 23 Cunningham Avenue one of the most unhygienic and poorly maintained properties I've had the misfortune of occupying In conclusion, I request a fair refund of our deposits

Leela · 5 February 2025 · Nicholas Humphreys Hatfield

Agent replied · 24 January 2025

Hi Leela, Thank you for the feedback. Just to address a few points which you have raised, the deposit was delayed due to your group refusing any charges. Whilst we attempted to negotiate these charges with your head tenant directly, items such as the cleaning, marks on the walls left from posters, clothes and rubbish left in certain rooms, rotten food left in the fridge/freezer and body hair in drawers and carpets were refuted, even though there was clear evidence. We hoped to come to an amicable early resolution on this, however as there was a refusal to come to any agreement from the tenants, we had to escalate this case to the Tenancy Deposit Scheme which can take a number of weeks which was advised on our initial email. Even after this was raised to the Tenancy Deposit Scheme, as you mentioned, the case was awarded in the Landlords favor. As a Letting Agent, we need to ensure that all properties are professionally cleaned and these items were picked up as we were thorough throughout the Checkout to ensure the tenants can move in much more satisfied. Regarding the issues within your property directly, as you are aware one of the housemates you initially moved in with, brought in bedbugs which was incredibly unfortunate as this was not fully reported until all tenants settled in. As you are aware, the Landlord immediately attended to apply treatment to the property, arranged for pest controllers to attend and even though some of your housemates were not cooperating and refusing to allow access, the issue was resolved at the Landlords cost which was never claimed for as ourselves and the Landlord understand we are dealing with students who may not be able to pay these extortionate rates. Regarding other issues you have raised, the carpets have been now been replaced all throughout the property, the staircase is not something we can fix overnight and as this is a houseshare with multiple floors, we cannot risk lack of access to the staircase whilst a repair is ongoing. The electrical point was where one socket was affected due to accidental water damage during the tenancy from a spillage which we could not prevent. The hygiene in the property is something which can be common in a student house property if our advise on regular cleaning or a cleaning rota isn't followed too which we are unable to impose to tenants. I understand a portion of this review has been directed towards the Landlord so I will inform him of your comments too. Kind regards, Will Beaty, Lettings Manager

5/5

Google

We were shown many properties by Stephanie who was the most helpful, accommodating and lovely estate agent me and my friends have met, she made our experience easy and simple and had an answer to every question we asked - would definitely recommend her and the Nicholas Humphreys company to other students looking for housing!

Lily · 5 February 2025 · Nicholas Humphreys Norwich

Agent replied · 7 February 2025

Hi Lily, thank you very much for your lovely review!

5/5

Google

I’ve been a tenant with Nicholas Humphreys for over 6 months now and it’s been great! Brad and the team have been extremely helpful and supportive, from initially helping me find a house to acting quickly to resolve maintenance issues. I couldn’t recommend them enough!

Lili · 5 February 2025 · Nicholas Humphreys Norwich

Agent replied · 7 February 2025

Hello Lili! Thank you for such a postive review!

5/5

Google

Steph was absolutely amazing in helping us decide in the house to rent and live in next year for uni, absolutely great experience especially due to Steph!

Alex · 5 February 2025 · Nicholas Humphreys Norwich

Agent replied · 15 January 2025

Thank you so much for your lovely review! Glad Steph was helpful!

4/5

Google

George came to value our property, and was punctual, very polite, friendly and helpful. The valuation was provided within two hours of his visit, very efficient!

Michael · 5 February 2025 · Nicholas Humphreys Norwich

Agent replied · 15 January 2025

Thank you for the review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Nicholas Humphreys and its branches won awards at The British Property Awards in two years, most recently 2024.

British Property Awards winners in two years, the group and its branches: 2020, 2024.

British Property Awards by year, 2020 to 2024

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Nicholas Humphreys

Which Nicholas Humphreys office has the most reviews?

Manchester has the most, with 545 reviews rated 4.2 out of 5, followed by Nottingham with 436.

Where are the Nicholas Humphreys offices?

The 17 Nicholas Humphreys offices, by town:

  • Birmingham: Lonsdale House, 52 Blucher Street, Birmingham, B1 1QP
  • Burton: 183 High Street, Abbey Arcade, Burton, DE14 1HN
  • Canterbury: Office 8, Marshwood Close, Canterbury, CT1 1DX
  • Derby: 15 Friar Gate, Derby, DE1 1BU
  • Durham: Suite 6a Kingfisher House, St John's Road, Durham, DH7 8TZ
  • Hatfield: 82 Great North Road, Hatfield, AL9 5BL
  • Leicester: 79 Queens Road, Leicester, LE2 1TT
  • Manchester: 323 Wilmslow Road, Manchester, M14 6NW
  • Northampton: Nicholas Humphreys, 141 Adnitt Road, Northampton, NN1 4NH
  • Norwich: 134 Dereham Road, Norwich, NR2 3AF
  • Nottingham: 6 Lenton Boulevard, Nottingham, NG7 2ES
  • Portsmouth: 5 Sovereign Gate, 308-314 Commercial Road, Portsmouth, PO1 4BL
  • Portswood: 49 London Road, Portswood, SO15 2AD
  • Sheffield City: Blades Enterprise Centre, John Street, Sheffield City, S2 4SW
  • Sheffield West: Office G10, The Redlands Business Centre, 3-5 Tapton House Road, Sheffield West, S10 5BY
  • Stoke On Trent: 42 Piccadilly, Stoke On Trent, ST1 1EG
  • Wimborne: Nicholas Humphreys, 2 Park Lane, Wimborne, BH21 1LD
Has Nicholas Humphreys won any awards?

Yes. At The British Property Awards 2024 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2020.

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