Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAttitude of the lady on the phone when I asked on behalf of my friend about how to use the boiler. There's no instructions and it's on a timer. It does not explain how to change the timer. She said either we send an engineer out but you have to pay "so the can explain how to use it" making them feel so stupid on the phone and then said "or go on Google and look it up"
I checked up online and found this.
In the UK, a landlord has legal responsibilities under the Landlord and Tenant Act 1985 and related housing laws to ensure that heating and hot water systems are in working order and that the tenant can use them safely
Landlord Must Provide Instructions
If the boiler is not self-explanatory, the landlord should provide basic instructions or a manual. Telling you to “Google it” or pay for an engineer yourself to explain usage is not reasonable or safely.
Misuse of a boiler could be dangerous. Landlords have a duty to ensure tenants can operate appliances safely.
Not renting with them but never will.
This phone call was with the estate agent in Nicolas Humphrey burton branch.
Liam · 10 February 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Hi Liam
I'm so sorry to hear your experience with another branch of Nicholas Humphreys. This doesn't relate to the Burton Branch.
Kind Regards
NH-Burton
★★★★★ 5/5
GoogleCannot fault this company, as a Landlord I've had very few issues with my tenants all of which were dealt with very swiftly by very pleasent staff at the Burton branch.
Matt · 10 February 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Hi Matt
Thank you for your continued business and positive feedback!
NH
★★★★★ 4/5
GoogleI reported a broken latch on my gate on my rented property and it was repaired in quick time with a new latch. Very happy with the service from Nicholas Humphreys in sorting this out.
Peter · 10 February 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Hi Peter
Thank you for your positive review!
NH-Burton
★★★★★ 5/5
GoogleLeanne was responsive and attentive
Patrick · 10 February 2026 · Nicholas Humphreys Burton Upon Trent
Agent replied · 10 October 2026
Hi Pat
Thanks for your positive feedback!
Regards
NH Burton
★★★★★ 5/5
GoogleRating only, no written review.
Jamie · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleSuper fast response time.
Georgina · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleRating only, no written review.
Andrii · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleReally efficient and expertly found me tenants. Helped out getting the place to required standard for rental interest
Iftikhar · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleGot myself a house with these. Process was brilliant fast and easy. Any problems they were just a message away. Definitely recommend these to anybody wanting to put their house on market or rent/buy.
There was also lots of available tools for first time renters such as help for all your bills. I couldn't be happier.
Andrew · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleLovely staff, helped wherever they could and quick responses made it super easy.
Rylie · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 4/5
GoogleRating only, no written review.
Evans · 10 February 2026 · Nicholas Humphreys Stoke On Trent
★★★★★ 5/5
GoogleKayley has been super helpful with the tenant arrears for a property she was super quick in issuing notices and is always sending correspondence over to me fast! she is an asset to your agency
Thank you Kayley for your help and support so far.
Finance · 10 February 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi, thank you so much for your fantastic 5-star review! 😊 It’s brilliant to hear how helpful Kayley has been in dealing with the tenant arrears and keeping everything moving quickly for you.
Prompt communication and being proactive when dealing with landlord matters is really important to us. Whether it’s handling tenant issues, keeping landlords updated, arranging viewings or managing the day-to-day lettings process, we want our landlords to feel informed and supported throughout.
Kayley is a real asset to the team, and we’re so pleased her quick responses, attention to detail and willingness to help have made such a positive impression. We’ll definitely make sure she sees your kind words! 👏
At Nicholas Humphreys, we specialise in property sales and lettings, alongside our unique approach to HMO properties, with a real focus on building strong, long-term relationships with our landlords and providing a service they can rely on.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again for your review and for trusting Kayley and the team with your property. We really appreciate it!
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleRecently dealt with Rachel, great service thanks again.
Joshua · 10 February 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Joshua, thank you so much for your lovely 5-star review! 😊 We’re really pleased to hear you had a great experience dealing with Rachel.
Rachel is a fantastic member of our team, and we’re always delighted to hear that her friendly, knowledgeable and professional approach has made a positive impression. We want everyone dealing with Nicholas Humphreys to feel well looked after and confident that they’re getting honest, helpful advice.
At Nicholas Humphreys, we specialise in property sales and lettings, alongside our unique approach to HMO properties, with a real focus on providing a personal and responsive service tailored to each client.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Joshua, we really appreciate you taking the time to leave your feedback, and we’ll make sure Rachel sees it! 😊
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleReplied within a few hours and were super helpful, thanks.
Jake · 10 February 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Jake, thank you so much for your lovely 5-star review! 😊 We’re really pleased to hear that we were able to get back to you quickly and that you found the team helpful.
Being responsive and making sure our clients aren’t left waiting is really important to us. Whether it’s a quick enquiry, arranging a viewing or supporting someone through a sale or let, we want the process to feel straightforward and stress-free.
At Nicholas Humphreys, we specialise in property sales and lettings, alongside our unique approach to HMO properties, with a real focus on friendly, responsive and personal service.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Jake, we really appreciate it! 😊
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleRating only, no written review.
Nikki · 10 February 2026 · Nicholas Humphreys Stoke On Trent
Agent replied · 10 October 2026
Hi Nikki, thank you so much for taking the time to leave us a 5-star rating! ⭐️ We really appreciate your support of the Nicholas Humphreys Stoke-on-Trent team.
We’re proud to offer a friendly, approachable and responsive service across property sales and lettings, alongside our specialist approach to HMO properties. Every rating means a lot to the team and is a lovely way to know we’re getting things right.
We’re also currently offering £100 in vouchers as a thank you for property referrals 🎁 If you know someone thinking about selling or letting a property, send them our way, if we successfully sell or let it, we’ll give you £100 in vouchers on completion!
Thanks again, Nikki, we really appreciate it! 😊
Jess
Branch Manager
Nicholas Humphreys
★★★★★ 5/5
GoogleMy daughter and her friends are currently renting a student house. Shelley at Nicholas Humphries has been brilliant at sorting out any issues or queries I have had and always gets back to me quickly and understands my concerns.
Gillian · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick and Joe just came round and were super attentive to what needed to be done!
Eddie · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 4/5
GoogleContractors always do a good job (Nick in particular), although sometimes need to repeatedly report issues.
Our property manager Joe is always available
Ned · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick & Joe helped us with our maintenance issues today. They were friendly, helpful and quick to resolve our problems.
Amy · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleGreat service from Nick on the maintenance team - replaced the side gate quickly and everything was done neatly. Friendly, polite, and really efficient. Very happy with the job.
Xena · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick came to fit a bathroom mirror and was really friendly, helpful and quick.
Thomas · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNatalie was super nice and helpful!!
Rosemary · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick was very fast, did everything properly and was very kind
Jonty · 10 February 2026 · Nicholas Humphreys Nottingham
★★★★★ 5/5
GoogleNick, their contractor has been great for us throughout our tenancy, consistently helping out with multiple issues when no one else at Humphrey’s has helped
Alfie · 10 February 2026 · Nicholas Humphreys Nottingham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.