Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
247
Reviews on Trustpilot
Business-wide
Send Michael Poole a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Michael Poole's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Michael Poole is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Michael Poole is among the RAN Awards 2025 winners.
RAN Awards winners in two years, the group and its branches: 2025, 2023.
2023 1 award RAN Awards 2023 winners
Source: RAN Awards 2025 winners, as published. Earlier years link to each year's list.
Michael Poole is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Michael Poole and its branches won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winners in one year, the group and its branches: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleKai very quickly understood our situation and what we were looking for. He had an immediate rapport with my wife and I and was really helpful in finding what we were looking for and putting an offer in. He was miles ahead of most of the real estate agents we have dealt with and we would love to have bought with him. Thanks Kai.
5/5
GoogleI recently purchased a property through Streets. The communication and helpfulness provided by Diane throughout the process was excellent. Thanks Diane!
5/5
GoogleI would like to personally thank Myles for his dedication in trying to find me my perfect property. I would recommend him to anyone looking for somewhere to rent!
5/5
GoogleLynsey was extremely helpful and always asked the right questions to ensure I'd find the right property for my needs. Couldn't recommend them enough!
5/5
GoogleFaye was an absolute star. Professional, friendly, knowledgable I cannot thank her enough for everything she has done. If I could give more than 5*s I would. Thank you Faye! Keep being fabulous!
5/5
GoogleOutstanding service Faye Godfrey went above expectations to find me my amazing property , would definitely recommend this branch!
5/5
GoogleLayla and Autumn were excellent at finding and arranging a tenancy for a beautiful one bedroom in Gipsy Hill. Highly recommended! :)
5/5
GoogleDiane has been very helpful and quite proactive in her approach. I thank her and the streets ahead team and wish them all the very best for the future!
5/5
GoogleRating only, no written review.
5/5
GoogleHaving met AND worked with many, many estate agents in the last two years, I can safely say Ebi is one of the (if not THE) most experienced, empathetic and down to earth sales people I have ever met. His everlasting friendly and calming disposition is a testament to his work, and his dedication to people's dreams.
5/5
GoogleGreat service provided. Myles was especially helpful and very efficient at dealing with any queries I had, would definitely recommend him to anyone.
4/5
GoogleFriendly correspondence through Jodie and Layla. Very responsive.
5/5
GooglePerfect service from Myles Blair, I would highly recommend him to anyone. Excellent manor, clear and concise during the viewings with myself and my partner. I would like to thank him again for all his help and wish him all the best.
5/5
GoogleMy experience with streets ahead was great. Prompt viewing with Myles and George and my questions were amswered. Layla was very speedy with dealing with the paperwork process prior to moving in and patient at the same time. I am loving my amazing flat. I would most definitely recommend this team.
5/5
GoogleI would highly recommend streets ahead, I did not purchase or sell through them but my buyer for my property wasn’t selling theirs and I wasn’t getting anywhere with my buyers/solicitors, so I called streets ahead in south Croydon and I was put in touch with Diane, she was very understanding and really helpful and chased our buyers and their solicitors and more importantly kept me updated throughout the whole process, thank you once again Diane, I am extremely happy especially as we have now exchanged
5/5
Google5* for streets ahead especially Layla Manning and Lauren Green. You’ve both been great in moving everything along smoothly and efficiently. We love our new home thank you for making it such an wheats process!
5/5
GoogleSo pleased with the staff at streets ahead. Property under offer within two weeks and completed in eight weeks. Special thanks to Diane .
5/5
GoogleSophia coughlan and Layla manning could not have done more for me they made the whole process a smooth seamless transition,could not be happier great work ladies absolutely spot on thanks again!
5/5
GoogleIt's a great agency and they helped me with everything I needed.I found the perfect house in a short period of time with the help of Mr. Myles.He is very professional and took care of all the things I needed.I would totally recommend!
5/5
GoogleI had a great experience with this agency, they found me a place to rent and the process of renting was very straightforward.Mr. Myles was my agent and he is very professional.I totally recommend Street Ahead.
5/5
GoogleLynsey was extremely helpful and courteous throughout the whole rental search process. Was available 24/7 and gave really good advice. Highly recommended!
4/5
GoogleRating only, no written review.
5/5
GoogleHad a very tough time.looking a place. Found Myles Blair from streetsahead and he has been brilliant. He did his very best to help us meet our needs. Very helpful team, thank you Layla Manning for your help throughout this process, which was quick. Will surely recommend you guys. Cheers.
5/5
GoogleSA provided an extremely efficient and helpful service. We were thoroughly impressed by the staff's professionalism and thoroughness. Alex and Layla were a great help from finding us a property all the way to finalising the moving in date.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
The 12 Michael Poole offices, by town:
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for Estate Agency of the Year, Medium (7 to 20 offices) and Silver for North East Estate Agency of the Year. The group and its branches have also won 7 other industry awards since 2018.
