5/5
FacebookFantastic staff in the nunthorpe branch Victoria wood and Claire both extremely helpful, prompt in dealing with queries and honest. Not forgetting David whom has supported us with many house moves - thanks to you all
Trusted Agent profile · North Yorkshire, County Durham and Middlesbrough
Verified
Michael Poole estate agents in Ingleby Barwick, Billingham, Redcar and 7 more
★★★★★
5,392 reviews across 12 offices and 4 platforms
Michael Poole has 12 offices, in Ingleby Barwick, Billingham, Redcar, Middlesbrough (two offices), Nunthorpe, Yarm (two offices), Stockton, Eston, Coulby Newham and Guisborough (North Yorkshire, County Durham and Middlesbrough). Together they have 5,392 reviews on four platforms, rated 4.7 out of 5 overall.
5,067
Reviews on Google
All 12 offices
58
Reviews on Facebook
Business-wide
20
Reviews on The Trusted Agent
All 12 offices
247
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers9 reviews
Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy.Read all 9 from sellers
Buyers2 reviews
Karen is an excellent agent who gives outstanding service at all times. We have just purchased another property, and Karen once again was superb throughout the ...Read all 2 from buyers
Landlords5 reviews
I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ...Read all 5 from landlords
Our offices
Michael Poole's 12 offices, most reviewed first. Each has its own page.
- Michael Poole Ingleby BarwickMyton Park, Myton Road, TS17 0WA1,268 reviews · 981 on Google (4.7)36 in the last 90 days
- Michael Poole Billingham10 Town Square, TS23 2LY1,128 reviews · 843 on Google (4.8)39 in the last 90 days
- Michael Poole Redcar30-33 Station Road, TS10 1AG1,091 reviews · 810 on Google (4.8)31 in the last 90 days
- Michael Poole Middlesbrough64 - 66 Borough Road, TS1 2JH897 reviews · 615 on Google (4.5)29 in the last 90 days
- Michael Poole Nunthorpe95 Guisborough Road, TS7 0JS859 reviews · 573 on Google (4.6)43 in the last 90 days
- Michael Poole Yarm59 High Street, Yarm, TS15 9BH, TS15 9BH589 reviews · 296 on Google (4.9)40 in the last 90 days
- Michael Poole Yarm (59 High Street)59 High Street, TS15 9BH437 reviews · 208 on Google (4.9)37 in the last 90 days
- Michael Poole StocktonHigh Street, TS18 1SP409 reviews · 170 on Google (4.9)38 in the last 90 days
- Michael Poole Eston129 High Street, TS6 9JD401 reviews · 201 on Google (4.8)30 in the last 90 days
- Michael Poole Coulby NewhamUnit E Parkway Centre, TS8 0TJ389 reviews · 107 on Google (4.7)31 in the last 90 days
- Michael Poole Middlesbrough (64-66 Borough Road)64-66 Borough Road, TS1 2JH383 reviews · 151 on Google (4.1)26 in the last 90 days
- Michael Poole Guisborough10 Chaloner Street, TS14 6QD317 reviews · 118 on Google (4.8)33 in the last 90 days
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Michael Poole office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
FacebookJust wanted to give Vicki Phelps in particular, (and also a mention to Victoria Wood as well for rushing her curried noodles to come out to see me!) a well deserved 5 stars for the time and sheer effort she's put into selling my home for me. She keeps me posted on things when she's not even at work, when she's in bed and it's 11pm at night, if she's dealing with her kids and probably even emails me while she's in the shower!!!! Absolutely full of personality, bubbly and a wonderful dedicated member of staff! I've also got to mention Victoria in this too, absolutely lovely lady who is so polite and friendly and goes out of her way to help and accommodate. Both an absolute credit to your company and I truly wouldn't recommend any other estate agent xx
5/5
FacebookFantastic staff in the nunthorpe branch Victoria wood and Claire both extremely helpful, prompt in dealing with queries and honest. Not forgetting David whom has supported us with many house moves - thanks to you all
5/5
GoogleI found JP Gardener a very friendly and professional firm to work with.
5/5
FacebookDelighted is an understatement in dealing with the Billingham branch for the sale of our new home. Fantastic communication, speedy answers and fantastic customer service from Sam, Ian and Matt 10/10
5/5
FacebookDelighted is an understatement in dealing with the Billingham branch for the sale of our new home. Fantastic communication, speedy answers and fantastic customer service from Sam, Ian and Matt 10/10
3/5
GoogleRating only, no written review.
Agent replied · 3 July 2026
Dear Anna, thank you for taking the time to rate us.
1/5
GoogleNo availability to view a property for over a week... unbelievable. Either under-staffed or too busy - either way I wouldn't sell my house with them!
5/5
GoogleA very helpful, knowledgeable team! Neil was fantastic and has the patience of a saint!
5/5
GoogleJackie was extrmely helpful throughout our purchase process, easily accessable and great communication.
5/5
GoogleIt has been a pleasure to deal with this firm who seem to attract an interesting and varied range of properties in Cheltenham. Everyone from the management down are extremely helpful and friendly and they provide good honest feedback to vendors and purchasers alike.
5/5
GoogleFriendly, professional service from start to finish. Well informed throughout, made process as stress free as possible. Highly recommend.
5/5
GoogleReally good communication throughout the whole process. A viewing was organised the day after listing the property, and an offer agreed within the week.
5/5
GoogleThank you to Matthew Hunt for recommending Gill Stamp who was very helpful in regards to my mortage and the options I had.
5/5
FacebookVictoria Wood is the most helpful estate agent I had. She always immediately come back to you and are just lovely and helpful. I always get feedback from her after a viewing.
5/5
FacebookHUGE thanks to the Stockton Branch (Shannon, Marion & Luke - you are the best). They are all extremely friendly, professional, polite and really wanted to sell my house as much as I did. You have my total recommendation - many thanks again for all your hard work.
5/5
FacebookHUGE thanks to the Stockton Branch (Shannon, Marion & Luke - you are the best). They are all extremely friendly, professional, polite and really wanted to sell my house as much as I did. You have my total recommendation - many thanks again for all your hard work.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHighly recommended, friendly professional staff.
5/5
GoogleThank you to all the team at Michael Poole who eased the pain of a stressful sale. A big thank you to Andrea and Connor especially.
5/5
GoogleI have dealt with Michael Poole a few times now and would highly recommend them. Fantastic service. Very professional and friendly staff.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Michael Poole
Which Michael Poole office has the most reviews?
Ingleby Barwick has the most, with 1,268 reviews rated 4.7 out of 5, followed by Billingham with 1,128.
Where are the Michael Poole offices?
The 12 Michael Poole offices, by town:
- Billingham: 10 Town Square, Billingham, County Durham, TS23 2LY
- Coulby Newham: Unit E Parkway Centre, Coulby Newham, North Yorkshire, TS8 0TJ
- Eston: 129 High Street, Eston, Middlesbrough, TS6 9JD
- Guisborough: 10 Chaloner Street, Guisborough, TS14 6QD
- Ingleby Barwick: Myton Park, Myton Road, Ingleby Barwick, North Yorkshire, TS17 0WA
- Middlesbrough: 64 - 66 Borough Road, Middlesbrough, North Yorkshire, TS1 2JH
- Middlesbrough (64-66 Borough Road): 64-66 Borough Road, Middlesbrough, TS1 2JH
- Nunthorpe: 95 Guisborough Road, Nunthorpe, TS7 0JS
- Redcar: 30-33 Station Road, Redcar, North Yorkshire, TS10 1AG
- Stockton: High Street, Stockton, TS18 1SP
- Yarm: 59 High Street, Yarm, TS15 9BH, North Yorkshire, TS15 9BH
- Yarm (59 High Street): 59 High Street, Yarm, TS15 9BH
What do sellers say about Michael Poole?
9 reviews from sellers, rated 4.9 out of 5 on average. For example, Graham wrote: "Both Carolyne and Gill were great. Always updated you and did their best to get the best price. Sold for asking price in less than 2 weeks. very happy."
What do landlords say about Michael Poole?
5 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards, Billingham won Platinum, Ingleby Barwick won Gold and two more branches won awards.
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Send Michael Poole a message.
